1735531 - Emails not auto downloading when product first starts up.

Status: RESOLVED FIXED

(Thunderbird :: Mail Window Front End, defect)

Description

[nuhusky71]

User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:93.0) Gecko/20100101 Firefox/93.0

Steps to reproduce:

Started up Thunderbird.

Actual results:

No messages got downloaded from any of my email accounts. has to manually click on "Get Messages". After startup, messages would properly auto download at my set intervals.

Expected results:

Emails from all of my email accounts (3) should have been retrieved from the mail servers at product startup.

Comment 1

[nuhusky71]

I forgot to add that I do have the "Check for new messages at startup" check boxes checked for all 3 mail servers.

Comment 2

[Wayne Mery (:wsmwk)]

Please start Windows' safe mode with networking enabled

• win10 https://support.microsoft.com/en-us/help/12376/windows-10-start-your-pc-in-safe-mode
  Still In Windows safe mode, start thunderbird Troubleshoot mode
• https://support.mozilla.org/en-US/kb/troubleshoot-mode-thunderbird

Does problem go away?
Are all your accounts gmail?

Comment 3

[nuhusky71]

I followed the instructions but still had the problem. My 3 email accounts are gmail, verizon, and yahoo.

Comment 4

[Anje]

In Account Settings, is 'Local Folders' set up as the default mail account?
If yes, then select one of your mail accounts and set as default.
Please report back on findings.

Comment 5

[nuhusky71]

In Account Settings, if I highlight one of my 3 mail accounts, the "Set as default" is greyed out. It is not greyed out for the other 2 accounts, so I assume that first one is set as the default. However, if I highlight "Local Folders", the "Set as default"is also greyed out. So does the system think there are 2 defaults?

Comment 7

[Arthur K. (he/him)]

(In reply to nuhusky71 from comment #3)

I followed the instructions but still had the problem. My 3 email accounts are gmail, verizon, and yahoo.

How is this behaving with 91.5.1?

Comment 8

[nuhusky71]

I updated to 91.5.1 and still have the same problem.

Comment 9

[cubicdesign]

Hi
I don't see any "local folders" under "Account settings".
In the left pane, I only see my Gmail email account.
I use POP/SMTP. Standard settings in concordance with google instructions.
_
Again, this configuration worked for more than 15 years.

Comment 10

[cubicdesign]

(In reply to cubicdesign from comment #9)

Hi
I don't see any "local folders" under "Account settings".
In the left pane, I only see my Gmail email account.
I use POP/SMTP. Standard settings in concordance with google instructions.
_
PS: I have many email accounts. Two of them are from Gmail, others are from my personal web server.
All SMTP/POP
_
In troubleshooting mode, TB is still not checking for email on its own. I still have to push the "Get messages" button.
_
In the console I have these errors:

21:36:40.030
Unexpected event profile-after-change URLQueryStrippingListService.jsm:224
21:36:40.490
Unknown Collection "thunderbird/query-stripping" RemoteSettingsClient.jsm:160
21:36:41.811 Successfully loaded OpenPGP library rnp.dll version 0.15.2+git20210806.dd923a4e.MZLA from C:\Program Files\Mozilla Thunderbird\rnp.dll RNPLib.jsm:92:15
21:36:43.996 As Facebook deprecated its XMPP gateway, it is currently not possible to connect to Facebook Chat. See bug 1141674. facebook.jsm:25
21:36:44.009 Found 0 public keys and 0 secret keys (0 protected, 0 unprotected) RNPLib.jsm:288:15
21:36:44.074 Trying to load C:\Program Files\Mozilla Thunderbird\libotr.dll OTRLib.jsm:64:11
21:36:44.075 Successfully loaded OTR library C:\Program Files\Mozilla Thunderbird\libotr.dll OTRLib.jsm:72:13
21:36:44.286 services.settings: thunderbird/hijack-blocklists has signature disabled RemoteSettingsClient.jsm:1027
21:36:44.480 Uncaught (in promise)
Exception { name: "NS_ERROR_FAILURE", message: "Component returned failure code: 0x80004005 (NS_ERROR_FAILURE) [nsIMessenger.msgHdrFromURI]", result: 2147500037, filename: "chrome://messenger/content/mailTabs.js", lineNumber: 419, columnNumber: 0, data: null, stack: "restoreTab@chrome://messenger/content/mailTabs.js:419:32\nrestoreTab@chrome://messenger/content/tabmail.js:1493:19\nrestoreTabs@chrome://messenger/content/tabmail.js:1514:19\natStartupRestoreTabs@chrome://messenger/content/msgMail3PaneWindow.js:1209:13\n", location: XPCWrappedNative_NoHelper }
​
columnNumber: 0
​
data: null
​
filename: "chrome://messenger/content/mailTabs.js"
​
lineNumber: 419
​
location: XPCWrappedNative_NoHelper { QueryInterface: QueryInterface(), filename: Getter, name: Getter, … }
​
message: "Component returned failure code: 0x80004005 (NS_ERROR_FAILURE) [nsIMessenger.msgHdrFromURI]"
​
name: "NS_ERROR_FAILURE"
​
result: 2147500037
​
stack: "restoreTab@chrome://messenger/content/mailTabs.js:419:32\nrestoreTab@chrome://messenger/content/tabmail.js:1493:19\nrestoreTabs@chrome://messenger/content/tabmail.js:1514:19\natStartupRestoreTabs@chrome://messenger/content/msgMail3PaneWindow.js:1209:13\n"
​
<prototype>: ExceptionPrototype { toString: toString(), name: Getter, message: Getter, … }
mailTabs.js:419
21:37:34.850
<Provider> does not support changing store on the fly. It is most likely that you see this error because you updated to Redux 2.x and React Redux 2.x which no longer hot reload reducers automatically. See https://github.com/reactjs/react-redux/releases/tag/v2.0.0 for the migration instructions. react-redux.js:881:13
Redux 3
React 38
renderApp resource://devtools/client/webconsole/webconsole-wrapper.js:41
init resource://devtools/client/webconsole/webconsole-wrapper.js:121
init resource://devtools/client/webconsole/webconsole-wrapper.js:85
_initializer resource://devtools/client/webconsole/webconsole-ui.js:162

​

Comment 11

[Anje]

see bug 1745599 comment 8

If the solution regarding editing the session.json file seems too daunting :
Help > More Troubleshooting Information
Under 'Application Basics' - half way locate 'Profile Folder' - click on 'Open Folder'
Window opens showing contents of profile name folder.
Exit Thunderbird now.
Delete the 'session.json' file
Start Thunderbird.
Report on results.

Comment 12

[nuhusky71]

Hmm, I don't remember getting an edit the session.json file solution. In any case, I deleted the file, restarted Thunderbird, and now it is auto downloading emails from all 3 of my email accounts. So that was successful.

Dave

Comment 13

[Matt]

Isn't this just a dup of Bug 1745599?

Comment 14

[Maggie]

(In reply to nuhusky71 from comment #12)

Hmm, I don't remember getting an edit the session.json file solution. In any case, I deleted the file, restarted Thunderbird, and now it is auto downloading emails from all 3 of my email accounts. So that was successful.

Dave

I started having this issue today and learned my mother also had the problem start a few days ago. I was shown this and followed through, none of what was suggested here has fixed it for us. Also running Version 91.5.1 on Microsoft Windows 10 Pro Version 10.0.19044 Build 19044

Comment 15

[Anje]

Try:
Help > More Troubleshooting Information
Under 'Application Basics' - half way locate 'Profile Folder' - click on 'Open Folder'
Window opens showing contents of profile name folder.

Exit Thunderbird now - this is important

Delete both of these files:
'session.json'
'xulstore.json '

Start Thunderbird.
Report on results.

Comment 16

[Anje]

(In reply to Matt from comment #13)

Isn't this just a dup of Bug 1745599?

I agree. This one is older, but Bug 1745599 has some good findings.

Comment 17

[Maggie]

(In reply to Anje from comment #15)

Try:
Help > More Troubleshooting Information
Under 'Application Basics' - half way locate 'Profile Folder' - click on 'Open Folder'
Window opens showing contents of profile name folder.

Exit Thunderbird now - this is important

Delete both of these files:
'session.json'
'xulstore.json '

Start Thunderbird.
Report on results.

Thanks, but I had already tried theis and the others yesterday. One thing that I did miss is when TB is opened, at the bottom left next to the on/offline button, it just sits there telling me it's "connected" to the mail server. Does that make any difference?

Comment 18

[Anje]

Could you post an image showing the contents of the 'session.json' file.

Comment 19

[Maggie]

Attachment: TB Session json.jpg

As requested, a image of what is in the Session.json file.

Comment 20

[Maggie]

Attachment: TB Session json backup.jpg

I'm attaching another image of the session.json.backup as it contains the right email information and als some extra information. As for the original session.json I posted, I have no idea where it is picking up that other email address from, unless it's from the server end?

Comment 21

[Maggie]

Okay, a friend helped me work out that "Keith" in the session.json was when I set up an account for a relative when staying with us. But that was removed from TB years ago.

Comment 23

[Ping Chen [:rnons] (away)]

I will send a fix later today by wrapping this line in a try block https://searchfox.org/comm-central/rev/cd4a23b58e7d93f43c63a218bef1a0e228a21d18/mail/base/content/msgMail3PaneWindow.js#1195

Comment 24

[Ping Chen [:rnons] (away)]

Attachment: Bug 1735531 - Wrap restoreTabs in a try block so that fetch messages on startup works. r=mkmelin

Comment 25

[Pulsebot]

Pushed by [e-mail]:
https://hg.mozilla.org/comm-central/rev/7fffd7606848
Wrap restoreTabs in a try block so that fetch messages on startup works. r=mkmelin

Comment 26

[Wayne Mery (:wsmwk)]

safe to uplift?

Comment 27

[Ping Chen [:rnons] (away)]

Comment on attachment 9261796 [details]
Bug 1735531 - Wrap restoreTabs in a try block so that fetch messages on startup works. r=mkmelin

[Approval Request Comment]
Regression caused by (bug #):
User impact if declined: Auto download new messages on startup doesn't work
Testing completed (on c-c, etc.): beta
Risk to taking this patch (and alternatives if risky): low

Comment 28

[Wayne Mery (:wsmwk)]

Comment on attachment 9261796 [details]
Bug 1735531 - Wrap restoreTabs in a try block so that fetch messages on startup works. r=mkmelin

[Triage Comment]
Approved for esr91

Comment 29

[Rob Lemley [:rjl]]

Thunderbird 91.6.1:
https://hg.mozilla.org/releases/comm-esr91/rev/f97ea3fbcfda