Closed Bug 1753943 Opened 4 years ago Closed 3 years ago

Opening attachments in internal PDF.js viewer sometimes shows blank PDF view only

Categories

(Thunderbird :: Untriaged, defect)

Thunderbird 97
defect

Tracking

(Not tracked)

RESOLVED DUPLICATE of bug 1726134

People

(Reporter: vladyslav.pantilimonov, Unassigned)

Details

Attachments

(1 file)

Steps to reproduce:

Just try to view an email PDF attachment (doubleclick on it).

Actual results:

Sometimes, PDF attachments doesn't viewed by Thunderbird internal Java viewer. Blank white page is viewed instead.

Bug is repeating so far on latest stable and beta releases.

There is no dependency on file size or PDF attachment type (raster or vector data), even sometimes same attachment which doesn't viewed yesterday - can be
randomly viewed today.

While trying to print such unviewable PDF attachment, error is given (in German language): "Warnung: Die PDF-Datei ist nicht vollständig geladen, dies ist für das Drucken aber empfohlen."

Which is in English: "Warning: The PDF file is not fully loaded, however
printing is possible. "

However, under these circumstances is only blank pages from the printer.

Expected results:

Attachments should be viewable by internal Java viewer, specified attachments nor big, nor something special, just usual PDF files from different sources.

I can confirm this behaviour. It seems to be related to if you click the down arrow to the left of the attachment symbol at the bottom.

I confirm the problem too. Mostly happens, when there is another pdf opened in other subfolder.

Yes, unfortunately this happens on 91.* when you re-open a PDF attachment which you have opened before and which is still showing in a tab - that tab will then turn blank. We have since fixed the problem for TB 102 (also wfm on Daily).

Status: UNCONFIRMED → RESOLVED
Closed: 3 years ago
Resolution: --- → DUPLICATE
Summary: PDF attachments doesn't viewed by Thunderbird internal Java viewer on regular basis. → Opening attachments in internal PDF.js viewer sometimes shows blank PDF view only
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