1766239 - Upload image fails

Status: ASSIGNED

(support.mozilla.org :: General, defect)

Description

[Kelimutu [:kiki]]

Steps to reproduct:

• Go to SUMO media gallery https://support.mozilla.org/en-US/gallery/images and choose to upload an image
• Choose an image you want to upload

Expected result:
Image is being uploaded

Actual result:
The chosen file is gone. When you repeat the process, the issue keeps on happening.

Screen recording: https://drive.google.com/file/d/1vLIN88PYjBipTkge2sFF0z5kaXdR_f5A/view?usp=sharing

Comment 1

[Kelimutu [:kiki]]

Similar issue has been happening to the upload image feature on the forum, but I haven't been able to reproduce it. Related discussion: https://support.mozilla.org/en-US/forums/contributors/715588

Comment 2

[Alice Wyman]

(In reply to Kelimutu [:kiki] from comment #0)

Steps to reproduct:

• Go to SUMO media gallery https://support.mozilla.org/en-US/gallery/images and choose to upload an image
• Choose an image you want to upload

Expected result:
Image is being uploaded

Actual result:
The chosen file is gone. When you repeat the process, the issue keeps on happening.

Screen recording: https://drive.google.com/file/d/1vLIN88PYjBipTkge2sFF0z5kaXdR_f5A/view?usp=sharing

Does this only happen with png files? Is it all .png files or only specific png files? What about .jpg files?

See bug 1751620 which I resolved as WORKSFORME since it only happened with a certain .png file and I could upload other .png files.

Comment 3

[Kelimutu [:kiki]]

Good point. They're png files, indeed. Interestingly, I was able to upload one file after login from a Private Window. But everything else I tried after that, failed.

Comment 4

[Alice Wyman]

I just uploaded two png files to https://support.mozilla.org/en-US/gallery/images with no problems.

Comment 5

[Kelimutu [:kiki]]

It happens intermittently, indeed. I wonder if it has something to do with file size, though. I can't seem to upload anything around more than 150kb.

Comment 6

[Alice Wyman]

Related github issue (?)
https://github.com/mozilla/sumo/issues/1026 Increase image size limit

Comment 7

[Kelimutu [:kiki]]

The GitHub PR is currently marked as Ready for Release. I'll check if we have estimation for the release date.

Comment 8

[Ryan Johnson (:rjohnson)]

https://github.com/mozilla/kitsune/pull/5178

Comment 9

[Kelimutu [:kiki]]

Thanks for working on this, Ryan!

Comment 10

[Tasos Katsoulas [:tasos]]

Although we pushed a few enhancements in prod, I am keeping this bug open until we close this issue too
https://github.com/mozilla/sumo/issues/1069