1776261 - Total messages in status bar shows max of 10000 - for AOL/Yahoo account, export.imap.xxxxx.com is needed for server address

Status: RESOLVED INVALID

(Thunderbird :: General, defect)

Description

[kiwiplant]

Attachment: max10000.png

Steps to reproduce:

Connect to a server with more than 10000 messages.

Actual results:

Starting in thunderbird 102b7 the number for Total in the status bar shows a max of 10000 even though there are more messages than 10000 present.

Expected results:

It should show the actual total number of messages like it used to do instead of a max of 10000.

Comment 1

[kiwiplant]

In version 103.0b4 still indicating a max of 10000 rather than the real number of messages.

Comment 2

[Magnus Melin [:mkmelin]]

Does it work correctly using Help | Troubleshoot mode?
If not, does Repair Folder from the folder properties dialog resolve the issue?

Comment 3

[Alfred Peters [:infofrommozilla]]

Is it an AOL/Yahoo account?
If yes, see: Bug 1780988 comment #2

Comment 4

[kiwiplant]

Yes AOL accounts.

Comment 5

[kiwiplant]

Adding "export" to server name works. For example export.imap.aol.com instead of imap.aol.com

The count showing in thunderbird is now more than 10000.
Redownloading messages.

Comment 6

[Alfred Peters [:infofrommozilla]]

(In reply to kiwiplant from comment #5)

Adding "export" to server name works. For example export.imap.aol.com instead of imap.aol.com

Thanks for the tip. With this one can then also find:

https://help.aol.com/articles/download-your-email-from-aol-mail-with-imap

The same is valid for Yahoo:

https://help.yahoo.com/kb/SLN28681.html

The count showing in thunderbird is now more than 10000.
Redownloading messages.

So it seems to be fully intended behavior of the servers.

Comment 7

[Magnus Melin [:mkmelin]]

Looks like intended by the server yes. Oh the things that are "features" :/
Anyway, nothing we can do about that.