Address search does not work on imported Outlook address book,
Categories
(Thunderbird :: Address Book, defect)
Tracking
(Not tracked)
People
(Reporter: agreeman, Unassigned, NeedInfo)
Details
(Keywords: dupeme)
User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:102.0) Gecko/20100101 Firefox/102.0
Steps to reproduce:
Open address book. Select the "Outlook" address book. (This was imported when I first started using version 32(?) which I then updated to 91. Things worked fine. After update to 102 there are problems.
- When click on address no details shown. If I double click or select edit the details are shown but in a live edit format. Save. The addresses then all display their details if I click on one.
- If I enter anyting in the search box nothing happens BUT all the entries except roughly the first 20 disappear. If I clear the search they reappear.
- It will not carry through an export (I thought if export and re0import it might work).
Actual results:
Results as described in the steps box above. Further comment - this happens only with the imported Outlook address book. The personal address book that Thunderbird created automatically seems to work ok. But dragging an address from Outlook to the personal one seems to stop that searching too (erratically ie sometimes drag and drop works ok and there is no fault - sometimes it stops the search function in "personal" too
Expected results:
When letters are entered in the search box the list should reduce to just items with those letters. When export is selected a CSV file should appear in the location selected for export.
I do not know what the user agent string is or where to find it.
It was mentioned that the error console might help but when I looked it was full with assorted things which meant nothing to me - is there a wayto attach it and would that be useful?
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Updated•4 years ago
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Comment 2•4 years ago
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What do you mean with imported? How was it imported?
Something from an add-on? Can you reproduce with Help | Troubleshoot mode?
When I started with Thunderbird I needed to import an address book from Outlook. After taking advice I understood you needed to do this in an old version (36?) because in later versions that function was not catered for -in the older version there was an import function via a CSV file (ie export from Outlook to a CSV file and then import. You have to footle around matching the name fields). Once with it in place you could upgrade - I went straight to 91. Things worked fine.
When the upgrade to 102 came there were problems, as described, with search and also just with the address book listing (clicking on an item should display all its details in the bigger panel alongside but that did not happen, however by using the right click menu "edit" the details WERE displayed, though in edit mode. Save that and the details are displayed properly. And once that is done all the other entries also display.
At first I thought the issue was general in addresses but it seems on further testing that it is only on the address book orginally imported via version 36.
I just ran it in Troubleshoot mode with addons disabled and the same thing happens. I have four addons, one of which is Addon compatibility check for 102 which seems happy with the other three; File link Dropbox, File link for Send and Printing Tools NG
I have updated to 102.1.0. Now the search function does not work with any of the address books - before it was not working with the imported Outlook but did work with the Personal Address Book. I do not know if this is because I had moved a few entries to it from the ex-Outlook address book which may have carried over the problem). Also the automatic address suggestions are working somewhat erratically - in particular a group does not appear on the drop down list.
Just set up a test address book and created two test addresses for it + moved one over from my personal address book (click and drag) . The search function is working on these three in this test account. It still does not work on the other address books. My suspicion is that whatever stops the search working is to do with the entries in the imported address book - if those are moved over they carry the effect with them. But only some of them do that - initially I moved some and personal adress book continued to operate. I cannot be more specific.
Further problems: because the search function does not work, it is impossible to create a group, or list entry, because when you set that up, the dropdown list asks you to enter details for which it then is supposed to locate the appropriate entry and adds it to the list. But again, nothing happens so nothing gets added. It is possible painstakingly to build up a list by manually entering the emails addresses BUT that is of little use because when you start a new email, the list does not appear on the drop down list. The drop down list seems to comprise a random selection of addresses, which do appear I assume, from "collected addresses" but it is impossible to make it add other addresses or groups. All this worked fine in version 91. I get the impression no one is interested in these flaws.
Maybe same problem like these two bug reports?
bug 1783091
bug 1789793
Apparently Thunderbird 102 has problems handling untypically formatted contact entries.
If that's the problem, the search should work for you if you create a new adress book with new adresses from within thunderbird.
Your outlook adress book may contain some "corrupted" adresses. This also explaines that draging-and-droping contacts sometimes breaks your personal adress book.
Thank you. I think I was coming to this conclusion steadily as I was working with it. I have got a new address book going and it does work as long as the entries are original or carefully checked over. The old imported Outlook one still does not work but if I drag entries over I CAN get them to work (but only after checking them carefully in edit). One alteration needed for example is to make sure the email field is set to "work" or "home" (on import it is set to "none"). I have not really been able to check out every other field but my sense is as you say, that a mismatch in fields has something to do with it.
I can also now set up groups in the new "in-house" address book. And the auto-function is working again when I address an email.
Thanks again for your time.
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Comment 9•1 year ago
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So this is now solved? Not the already bad data, but newly imported data are good?
Description
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