Closed Bug 1783559 Opened 2 years ago Closed 2 years ago

"bare feed line characters" error trying to send - for Office365 (may involve AVAST AV adding 0x0A during SMTP processing)

Categories

(Thunderbird :: Message Compose Window, defect)

Thunderbird 91
defect

Tracking

(Not tracked)

RESOLVED INVALID

People

(Reporter: vl.turbo.88, Unassigned)

References

()

Details

(Whiteboard: [antivirus:Avast])

Attachments

(2 files)

User Agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/104.0.0.0 Safari/537.36

Steps to reproduce:

I tried to send an email just like I did normally, nothing else has changed with the way I send emails

Actual results:

I get an error returned that the mail could not be delivered because it contains bare line feed charachters. This has never happened before and I have not changed any settings or changed any signature.

This appears to be happening to other people starting around 7th August, and they coincidentally use Office365. Microsoft has denied the issue is theirs as emails send find when using outlook, they advised to report this to Thunderbird.

Expected results:

The email should have sent as normal

Summary: "bare feed line charachters" error all of a sudden → "bare feed line charachters" error trying to send - for Office365.
  • Boris, can you please share the exact wording of the error message (and a screenshot via Attach New File button above comment 0)?
  • which version of Windows?
  • which exact version of TB? (≡ > Help > About Thunderbird)
  • Does this happen with ≡ > Help > Troubleshoot Mode…?
  • Does this happen for every message sent with TB or just some?

A web search shows that "bare feed line characters" are an issue with office 365.

Severity: -- → S3
Component: Untriaged → Message Compose Window
Flags: needinfo?(vl.turbo.88)
Summary: "bare feed line charachters" error trying to send - for Office365. → "bare feed line characters" error trying to send - for Office365.

Below I attach the details, I have replaced email addresses with "Hidden@domain.com" to hide them, rest of the information is exactly as error code shows.

This only happens with some emails sent from TB. I'm unsure if related to recent update late July of my thunderbird version, perhaps auto update as I didn't manually update.

Yet to check if it happens on Troubleshoot Mode

Version is - 91.12.0 - 32 bit version

Your message to hidden@yahoo.com.au couldn't be delivered.
Your message contains invalid characters (bare line feed characters) which the email servers at yahoo.com.au don't support.
info Office 365 Mmoreira01
Action Required Recipient

Bare line feeds unsupported

How to Fix It
It appears that your email program added invalid characters (bare line feed characters) into your message when you sent it. Try using a different email program to send your message. If the problem continues send this non-delivery report (NDR) message to your email admin for assistance.

Was this helpful? Send feedback to Microsoft.

More Info for Email Admins
Status code: 550 5.6.11

This error occurs when the email program or device used to create or send an email message adds bare line feed characters into the message. When bare line feed characters are included in a message, the SMTP protocol chunking feature is required to transmit the message between email servers. Chunking uses the SMTP protocol BDAT command, but the recipient's email server doesn't support the BDAT command.

To fix the issue, the sender should send the message using an email program or device that doesn't add bare line feed characters to messages. Most modern email programs don't add bare line feed characters.

If the sender is using a device like a fax machine, printer, or scanner, it's likely an older model that doesn't support the SMTP protocol BDAT command. To fix this error, you'll need to replace the device with a newer model that supports the BDAT command. The industry standard recommendation to support SMTP chunking was published in 1998 so most devices manufactured during the last decade support this feature.

Another option is for the email admin at the recipient's domain to upgrade their email servers to servers that support the SMTP protocol BDAT command. Most modern email servers support BDAT; however, some free and older email servers don't support it.

For more information see Fix email delivery issues for error code 5.6.11 in Office 365.

Original Message Details
Created Date: 8/6/2022 3:35:21 PM
Sender Address: hidden@antennadirect.com.au
Recipient Address: hidden@yahoo.com.au
Subject: TV Antenna

Error Details
Reported error: 550 5.6.11 SMTPSEND.BareLinefeedsAreIllegal; message contains bare linefeeds, which cannot be sent via DATA and receiving system does not support BDAT
DSN generated by: SYXPR01MB1117.ausprd01.prod.outlook.com

Message Hops
HOP TIME (UTC) FROM TO WITH RELAY TIME
1 8/6/2022
3:35:29 PM MEYPR01MB6616.ausprd01.prod.outlook.com MEYPR01MB6616.ausprd01.prod.outlook.com mapi 8 sec
2 8/6/2022
3:35:29 PM MEYPR01MB6616.ausprd01.prod.outlook.com SYXPR01MB1117.ausprd01.prod.outlook.com Microsoft SMTP Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384) *

Original Message Headers

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Content-Type: multipart/alternative;
boundary="------------lsffXR8DcAotdCHq6bQVvGVZ"
Message-ID: <3dce9927-791a-9b1c-3d18-d65dc756d493@antennadirect.com.au>
Date: Sat, 6 Aug 2022 23:35:21 +0800
User-Agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64; rv:91.0) Gecko/20100101
Thunderbird/91.12.0
Subject: TV Antenna
To: hidden@yahoo.com.au
References: <e2804a4fb61297ae4aaf722ed76373b0@antennadirect.com.au>
From: Antenna Direct Perth <hidden@antennadirect.com.au>
In-Reply-To: <e2804a4fb61297ae4aaf722ed76373b0@antennadirect.com.au>
X-Antivirus: Avast (VPS 220806-2, 8/6/2022), Outbound message
X-Antivirus-Status: Clean
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Status: 5.6.11
Diagnostic-Code: smtp;550 5.6.11 SMTPSEND.BareLinefeedsAreIllegal; message contains bare linefeeds, which cannot be sent via DATA and receiving system does not support BDAT

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Message-ID: <3dce9927-791a-9b1c-3d18-d65dc756d493@antennadirect.com.au>
Date: Sat, 6 Aug 2022 23:35:21 +0800
User-Agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64; rv:91.0) Gecko/20100101
Thunderbird/91.12.0
Subject: TV Antenna
To: hidden@yahoo.com.au
References: <e2804a4fb61297ae4aaf722ed76373b0@antennadirect.com.au>
From: Antenna Direct Perth <hidden@antennadirect.com.au>
In-Reply-To: <e2804a4fb61297ae4aaf722ed76373b0@antennadirect.com.au>
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Flags: needinfo?(vl.turbo.88)

I have the same issue with thunderbird after updating to version 102.1.2

For example when I try to send an email to a yahoo.com address, the message isn't delivered with the folowing error:

Error Details
Reported error: 550 5.6.11 SMTPSEND.BareLinefeedsAreIllegal; message contains bare linefeeds, which cannot be sent via DATA and receiving system does not support BDAT
DSN generated by: DB8PR02MB5482.eurprd02.prod.outlook.com

I checked the email source and it doesn't contain any bare LF, so thunderbird is causing this problem when sending the email.

Also mentioned on TB-Comms today for 102.

(In reply to Boris from comment #2)

Below I attach the details,

I wish you would have attached it - long text in comments makes it very hard for everyone...
Could you re-attach the message source using Attach New File button above comment 0 ?
Ideally, create an affected test message, right-click on it and save the complete message as .eml, sanitize private data, then attach here.

Attached file emailerror.eml

Hi Thomas D and all. As requested I have replicated the issue again and saved the email with the error received back and attached it above my original comment. I'll edit out the pasted information and remove it.

Comment on attachment 9289895 [details]
emailerror.eml

Changing type for easy access.

Attachment #9289895 - Attachment mime type: message/rfc822 → text/plain

(In reply to Boris from comment #7)

Hi Thomas D and all. As requested I have replicated the issue again and saved the email with the error received back and attached it above my original comment.

That's awesome Boris, thanks!
I think in addition, it might be useful to have a copy of your outgoing message (which caused the error), like this:

  • compose your test message with Thunderbird
  • Ctrl+Shift+Enter to Send later (or from File menu)
  • Go to Local Folders > Outbox and find the message there
  • right-click, save as .eml
  • redact private data, but make sure not to change line breaks (notepad++ can help you to see the type of linebreaks)
  • attach here via Attach New File button above comment 0

I'll edit out the pasted information and remove it.

(Unfortunately, as a general user you can't, and nor can I for you.)

Flags: needinfo?(vl.turbo.88)

Hello!

I am joining the discussion with some new information. I am running qmail smtp server and was unable to send any email after update to 91.xx
So, i patched qmail to see what qmail sees and i found out that thunderbird sends extra 0x0A at the end of a message. If you save the message from outbox you will not see it. I tested it, 0D 0A everywhere, nothing is wrong. But when TB actually transmits it qmail receives extra 0A at the end of a message.

AHA! I was not paying attention. I looked at the qmail log and now i see

==QUOTE==

Это сообщение было проверено антивирусным ПО Avast на наличие вирусов.
www.avast.com
==END QUOTE==

I disable avast checking for outgoing email and adding its lines to the messages and the problem went away.
I want to point out, that this line is not visible anywhere and added only during sending to smtp server. So, anyone having stray bare LF problem should disable all mail antivirus.

I rechecked for TB 102. and everything is fine. This is just a coincidence thjat TB and AVAST were updates at the same time.

This is the email that I sent that caused the email error to come back

Flags: needinfo?(vl.turbo.88)

Are others in here also using Avast?
Can someone report the issue to Avast so they can fix it?

Summary: "bare feed line characters" error trying to send - for Office365. → "bare feed line characters" error trying to send - for Office365 (may involve AVAST AV adding 0x0A during SMTP processing)

I have turned off the email part of Avast antivirus and so far I have not had any bare line feed errors.

My parents were affected by this issue 10 days ago while I was on vacation thereat. After noticing that Claws was affected on the same machine as well, I quickly concluded that it wasn't actually Thunderbird's fault. I tried disabling Avast temporarily and it solved the problem.

(In reply to Boris from comment #14)

I have turned off the email part of Avast antivirus and so far I have not had any bare line feed errors.

Boris and Jean, thanks for the follow up information.

Status: UNCONFIRMED → RESOLVED
Closed: 2 years ago
Resolution: --- → INVALID
Whiteboard: [antivirus:Avast]
Duplicate of this bug: 1787998
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