Manually checking for updates generates the following error message, "Failed to check for updates."
Categories
(Thunderbird :: Untriaged, defect)
Tracking
(Not tracked)
People
(Reporter: Coggins.Patrick, Unassigned)
References
Details
User Agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/108.0.0.0 Safari/537.36
Steps to reproduce:
1 - Open Thunderbird Beta 109.0b1 (64 bit) on Windows 7 Professional.
2 - Select Help from the Menu Bar.
3 - Select About Thunderbird from the drop-down menu.
4 - Observe in the popup window, the error message , "Failed to check for updates."
Actual results:
Thunderbird apparently did not successfully check for updates as requested.
Expected results:
The message should have included either of the following:
1 - Thunderbird is up to date.
2 - Update is available, or downloading update.
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Comment 1•3 years ago
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- Please start Windows' in safe mode with networking enabled https://support.microsoft.com/en-us/help/17419/windows-7-advanced-startup-options-safe-mode#start-computer-safe-mode=windows-7
- Still in Windows safe mode, start Thunderbird in Troubleshoot mode
https://support.mozilla.org/en-US/kb/troubleshoot-mode-thunderbird
Does problem go away?
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Reporter | |
Comment 2•3 years ago
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Starting Thunderbird in Troubleshooting mode results in the same error message.
Rebooting the computer into safemode with networking generates the message "Thunderbird is up to date."
Side note: for the last several versions I have noticed that even if it says "Thunderbird is up to date." that is not always true.
I have had to goto the Release notes page to download any and all updated revisions to install and update Thunderbird.
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Comment 3•3 years ago
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Rebooting the computer into safemode with networking generates the message "Thunderbird is up to date."
Sounds like your antivirus/firewall or other 3rd party software (or malware) is messing up the traffic.
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Reporter | |
Comment 4•3 years ago
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Apparently that is the case, I seem to vaguely recall that this isn't the first time that AVG has messed with Thunderbird.
I temporarily disabled AVG, and checked for updates, and on the second try...it worked.
I re-enabled AVG and surprise, surprise...it failed to check for updates.
Now I have to dig around AVG to see how to enable Thunderbird's update checking.
Thanks for the help.
Description
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