1847224 - V115.1.0 HELP > about errors "Check for updates failed."

Status: RESOLVED WORKSFORME

(Thunderbird :: General, defect)

Description

[rmosel]

Attachment: Screenshot 2023-08-04 150532.jpg

User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:109.0) Gecko/20100101 Firefox/117.0

Steps to reproduce:

I change from V102.13.0 to V115.0 by installing V115 without deinstalling V102.

Actual results:

When I check the version with HELP/about THUNDERBID
I get the message "Check for updates failed."

Expected results:

I expect "no updates available" or some else, that show me, that all is OK.

Comment 1

[Anje]

In Settings > General > Updates section
Does it say 'Thunderbird is up to date' ?
Click on 'Show Update History' and expand window so it displays as much as possible.
What does it say in the pop up ?
Post an image showing what you see.

I'm wondering if your Anti-virus product is not allowing a connection to server so check cannot be performed.
please add aus.thunderbird.net and www.thunderbird.net as exceptions in Anti-virus settings.
Then Exit Thunderbird - wait a few moments for background processes to complete.
Start Thunderbird and check for updates.
Please post back info on the following:
What Anti-Virus product are you using ?
Did setting the exceptions as mentioned allow the 'About Thunderbird' check for update to work as expected?
You may need to wait until next auto update to see something in the history.

Comment 2

[rmosel]

Please see my 2 attached files, you requested for.

Comment 3

[rmosel]

Attachment: Thunderbird_Update.jpg

Comment 4

[rmosel]

Attachment: Thunderbird_Update-Chronik.jpg

Comment 5

[rmosel]

(In reply to rmosel from comment #2)

Please see my 2 attached files, you requested for.

Thank You for your help. After adding the two URLs in my Anti-Virus-Program (Avast), searching for update check works fine.