1854595 - The Shopping sidebar will show the "No info about these reviews" card again after checking the reviews

Status: NEW

(Firefox :: Shopping, defect, P3)

Description

[Rares Doghi, Desktop QA]

Attachment: 2023-09-22_12h25_24.mp4

Found in

• Nightly 119.0a1 (2023-09-21)

Affected versions

• Nightly 119.0a1 (2023-09-21)

Affected platforms

• All

Preconditions:
Set the browser.shopping.experience2023.enabled - TRUE
Set the browser.shopping.experience2023.optedIn - 1

Steps to reproduce

1. Reach https://www.amazon.com/Boost-Infinite-required-starting-Unlimited/dp/B0CHBQQQSB/ref=sr_1_1?crid=21OVAQAMPSRDN&keywords=iphone+15&qid=1695377359&sprefix=iphone+1%2Caps%2C200&sr=8-1
2. Click the Check review Quality button.

Expected result

• The Not enough reviews or the Unsupported warning messages should be displayed for this product.

Actual result

• The Check review quality card is displayed again after we click the button.

Regression range
Not Applicable

Please note that in older builds the Fakespot analyzer will say that the product is unsupported.

Comment 1

[Ania]

Could this also be related to this issue and how we are trying to remedy it?

Comment 2

[Ania]

Marking this as a P3, as it will not impact a huge amount of the products, but between this bug and the one I linked above, we need to sort out the desired expected behavior for products with not enough reviews to analyze.

Comment 3

[Rares Doghi, Desktop QA]

Came across another product with similar behavior : https://www.amazon.com/gp/product/B0C7KBSSDQ?ie=UTF8&refinements=p_n_availability%3A2661601011%2Cp_89%3ARolex&keywords=Men%27s+Wrist+Watches&c=ts&sr=1-47&qid=1695900912&ts_id=6358540011&rnid=2528832011&ref_=sr_1_47_lx_bd

Comment 4

[Jared Hirsch [:jhirsch] (he/him) (Needinfo please)]

In both cases here, the response from the server (both on initial page load, and after clicking the analysis button) indicates this is an unanalyzed, supported product:

{
  adjusted_rating: null
  grade: null
  needs_analysis: true
  page_not_supported: false
  product_id: null
}

This isn't a front-end bug, and we should instead file a bug on the server side.

Comment 5

[Rares Doghi, Desktop QA]

Came across a different product with similar behavior : https://www.walmart.com/ip/SAMSUNG-70-Class-Q60C-QLED-4K-Smart-TV-QN70Q60CAFXZA-2023/1916576987?athcpid=1916576987&athpgid=AthenaItempage&athcgid=null&athznid=siext&athieid=v0&athstid=CS055&athguid=jGUvxr-_ZqfsqzoFno5ac1S-V95ZfN33vIIt&athancid=2716151949&athposb=0&athena=true

Im trying to check the reviews for this TV and it still shows the "No info on these reviews yet", I think this scenario is supposed to return the "Not enough reviews" ? but Im not sure.

Comment 6

[Rares Doghi, Desktop QA]

Disergard my previous comment, it was an issue related to the Bug 1858220.

Comment 7

[Rares Doghi, Desktop QA]

I came across a newer product listed by Amazon that shows the "No info about these reviews" yet card over and over again, the product seems to be unavailable and we just show the card again instead of the "Product is unavailable" warning.

https://www.amazon.com/dp/B0CFZWXL8W/ref=syn_sd_onsite_desktop_0?ie=UTF8&psc=1&pd_rd_plhdr=t

I seem to be getting this in Postman:

{
"product_id": null,
"grade": null,
"adjusted_rating": null,
"needs_analysis": true,
"page_not_supported": false
}