1860885 - All Mail and Calendar items are missing in 119, works fine downgrading to 118. cmd_fullZoomToggle command: [Exception... "[JavaScript Error: "webBrowser is undefined" about3Pane.js

Status: RESOLVED FIXED

(Thunderbird :: Folder and Message Lists, defect, P1)

Description

[Emily Bowman]

Attachment: tb119.console.log

Steps to reproduce:

Upgraded from 118b6 to 119. (b3, b4, and b6 all the same so far)

Actual results:

Nothing appears inside the folder and message panes, no calendar entries show (local or Google), even in Troubleshooting Mode. The only hint that the profile is actually loading is the Calendars are all listed, without the entries. Downgrading to 118 with the profile downgrade switch restores full functionality.

I've attached a console log and screenshots, in case that helps.

Expected results:

Everything appears as normal.

Comment 1

[Emily Bowman]

Attachment: tb119.mailpanel.png

Comment 2

[Emily Bowman]

Attachment: tb119.calendar.png

Comment 3

[Wayne Mery (:wsmwk)]

We have some other examples: bug 1853022, bug 1857223

Comment 4

[Magnus Melin [:mkmelin]]

How is 120? Bug 1857223 was not fixed for 119 betas.

Comment 5

[Emily Bowman]

Same symptom in 120b1, but the logs have changed. New exception: cmd_print command: [Exception... "[JavaScript Error: "accountCentralBrowser is undefined"

Comment 6

[Emily Bowman]

Attachment: tb120b1.console.log

Comment 7

[Magnus Melin [:mkmelin]]

I found a way I could reproduce at least part of this. If I start with thunderbird -purgecaches -jsconsole some timings are different due to the console starting up.

console.error: "An error occurred updating the cmd_stop command: [Exception... "[JavaScript Error: "can't access property "busy", webBrowser is undefined" {file: "chrome://messenger/content/about3Pane.js" line: 7050}]'[JavaScript Error: "can't access property "busy", webBrowser is undefined" {file: "chrome://messenger/content/about3Pane.js" line: 7050}]' when calling method: [nsIController::isCommandEnabled]" nsresult: "0x80570021 (NS_ERROR_XPC_JAVASCRIPT_ERROR_WITH_DETAILS)" location: "JS frame :: chrome://messenger/content/globalOverlay.js :: getEnabledControllerForCommand :: line 61" data: yes]"

Uncaught TypeError: can't access property "contentWindow", win.messageBrowser is undefined
openTab chrome://messenger/content/mailTabs.js:100
_cloneTemplate chrome://messenger/content/mailTabs.js:66
mailTabs.js:100:13
openTab chrome://messenger/content/mailTabs.js:100
_cloneTemplate chrome://messenger/content/mailTabs.js:66

Comment 8

[Magnus Melin [:mkmelin]]

Attachment: Bug 1860885 - Fix more cases of getting blank 3pane due to not yet defined browsers. r=john.bieling

Comment 9

[Magnus Melin [:mkmelin]]

There is still on the log, Uncaught (in promise) NS_ERROR_FAILURE: Component returned failure code: 0x80004005 (NS_ERROR_FAILURE) [nsIMsgFolder.server] which wouldn't be fixed by the patch above. Unclear if that's due to an add-on or not (try Troubleshoot mode).

Comment 10

[Pulsebot]

Pushed by [e-mail]:
https://hg.mozilla.org/comm-central/rev/6dce4e7ce67f
Fix more cases of getting blank 3pane due to not yet defined browsers. r=john.bieling

Comment 11

[Rob Lemley [:rjl]]

Comment on attachment 9360367 [details]
Bug 1860885 - Fix more cases of getting blank 3pane due to not yet defined browsers. r=john.bieling

[Triage Comment]
Approved for beta

Comment 12

[Rob Lemley [:rjl]]

Comment on attachment 9360367 [details]
Bug 1860885 - Fix more cases of getting blank 3pane due to not yet defined browsers. r=john.bieling

[Approval Request Comment]
Regression caused by (bug #):
User impact if declined: Looks like your mail folders are empty!
Testing completed (on c-c, etc.):
Risk to taking this patch (and alternatives if risky):
Unsure, looks reasonably safe. This issue has been declared "fixed" on esr115 before, worst case this doesn't completely work.

Comment 13

[Rob Lemley [:rjl]]

Thunderbird 120.0b2:
https://hg.mozilla.org/releases/comm-beta/rev/ca54b62fb724

Comment 14

[Wayne Mery (:wsmwk)]

Comment on attachment 9360367 [details]
Bug 1860885 - Fix more cases of getting blank 3pane due to not yet defined browsers. r=john.bieling

[Triage Comment]
Approved for esr115

Comment 15

[Emily Bowman]

Unfortunately, I cannot confirm the fix in TB 120b3, with or without Troubleshooting Mode. The log is much shorter this time! But still with the error and same symptom.

Comment 16

[Emily Bowman]

Attachment: tb120b3.console.log

Comment 17

[Magnus Melin [:mkmelin]]

Yes that part is not addressed by the above patch. Probably it's bug 1857824. Could you check your prefs.js? Feel free to send it to me is you like.

Comment 18

[Rob Lemley [:rjl]]

Thunderbird 115.4.2:
https://hg.mozilla.org/releases/comm-esr115/rev/89e60a0f5a17