187504 - Bayesian junk mail filters work with only 1 account

Status: RESOLVED INCOMPLETE

(MailNews Core :: Filters, defect)

Description

[Dave Higgins]

User-Agent:       Mozilla/5.0 (X11; U; Linux i686; en-US; rv:1.3b) Gecko/20021230
Build Identifier: Mozilla/5.0 (X11; U; Linux i686; en-US; rv:1.3b) Gecko/20021230

Junk mail filtering seems to work fine with 1 account but not with multiple
accounts.  I have only tried with IMAP since that is how I use my mail at this time.

Also, in this situation, when I run Tools -> Run Junk Mail Controls on selected
Messages, the junk mail icon disappears and I'm not sure if the training.dat
file is getting update properly, though it is getting updated.

Reproducible: Always

Steps to Reproduce:
1.  Create multiple accounts in Mail/News
2.
3.

Actual Results:  
No filtering

Expected Results:  
Filtered messages

Comment 1

[Matthias Versen [:Matti]]

Reporter: Have you enabled junkmail for that Account ?

Comment 2

[xolaware.llc]

sorry if this is not very helpful, but ...

i have multiple pop accounts and am interested in turning on bayesian junk
filters, but use mozilla-mail under OS X for mac.  didn't see a way specifically
to turn this on for this platform to test this here.  i could provide testing
for this if there is interest in turning it on for mac.

Comment 3

[laurel]

Using jan6 commercial trunk (1.3b) on mac OS 10.2 there is indeed junk mail
control per account... I'm not sure I understand your last comment.

You do need to enable the junk mail controls for each account separately at this
time (subject to change in the future).  In the Tools|Junk Mail Controls dialog,
there is an Account dropdown.  Select each account individually and see if the
first checkbox "enable junk mail controls" is enabled for the account(s) you
believe should be working.

If indeed each account is enabled and still not working, report back with some
more details of what you're seeing. Thanks.

Comment 4

[Dave Higgins]

After playing with the filtering for some time, I have recreated my profile by
moving .mozilla to .mozilla.old and starting Mozilla up.  I set up only 1
account in Mail and still am having the same problem.  I have been downloading
the nightlies daily.  Junk Mail Filter is enabled.

When I receive junk I mark it as junk.  I then go to Tools -> Run Junk Mail
Controls... on the message.  The Junk Mail icon on that message then goes out. 
I tested this by sending a junk mail from my yahoo account.  I marked the
message as junk and then resent the junk mail message from my yahoo account and
the message did not get marked as junk.  

I am running Mozilla/5.0 (X11; U; Linux i686; en-US; rv:1.3b) Gecko/20030110 on
a fully patched RedHat 8.0 distribution.  I am also running a previous build of
the 1.3a series on Mandrake 9.0, fully patched.  I am also running a previous
build of 1.3a on Win98.  The filtering works on the Mandrake machine in multiple
accounts and works on Win98 with a single account (have not tried multiple).  

Hardware differences are RH8.0 is Intel PII, Man9.0 is a PIII and the Win98 is a
PIV.  The RH8.0 does have the RH-Mozilla RPM's installed.  I will attempt to
remove those and test some more.

Comment 5

[Ian Nartowicz]

See bug 188232 for one possible reason your filtering might fail.  If you don't
want to plow through that bug, try manually marking at least one good email as a
good email and see if it works then.

In my case (POP mail, four accounts, Win98, build ID 2003011908) junk mail
filtering is working great on all four accounts.

Comment 6

[Sander]

Reporter: do you still see the problem as reported in this bug with a recent build?

Comment 7

[Ray Charbonneau]

With 1.3b, I was using junk filtering with my POP account, and it was working
fine, moving junk to the junk folder that's part of that account.  I have a
second, IMAP account (which is only accessible when I VPN to my office).  I
enabled junk filtering on the account, and set it to move junk to a junk folder
on the IMAP server.

Now the POP account marks junk as junk, but it has quit moving the junk to the
junk folder.  I've disabled junk mail controls on the IMAP accout, which hasn't
helped.

Comment 8

[Anthony Howe]

I would have prefered Junk Mail training to be a "global" behaviour.  It stands
to reason that if one person uses multiple accounts, then they will see junk
mail as beening the same no matter what account is being accessed. 

It would be NICE to have a "global" training option or a means to specify that
the global stats be the composite of all individual junk mail stats.

Comment 9

[Mike Cowperthwaite]

Dave Higgins, is this bug still a problem for you?  With 1.4's automated 
move-junk-to-Junk-folder feature, it's seldom necessary to Run Junk Mail 
Controls anymore.

I recall seeing another bug that complained that some Junk behavior was not 
working for every account, but I cannot find that one after 15 minutes of 
searching.

Ray Charbonneau, do you mean (comment 7) that you are moving Junk from your POP 
account to a Junk folder on your IMAP server?  That seems counterintuitive, but 
might explain why the junk isn't being moved, unless you're VPN'd to your IMAP 
account and the messages still don't get moved.

Anthony Howe, do you mean (comment 8) that the 'training.dat' file should be 
global, or the turning on of JMC should be global?  Bug 194914 is an RFE to make 
training.dat specific to accounts (which I don't agree with) which implies that 
it currently *is* global.  Bug 217258 was a (mistaken) RFE to make JMC 
account-specific, which I do agree with.

Comment 10

[Anthony Howe]

I'm not familar with your terms: JMC and RFE. My comments come from a user
perspective. I have multiple accounts and I want junk mail training to be
universal across all accounts, since my preference will be the same in all
accounts.  Having junk mail training account specific is a real pain, since I
would have to train each account profile separately, which is an unacceptable
user interface and takes lots of time.  I expect to do it once and have it
applied to ALL my accounts no matter within which account the training took place.  

I have a similar beef with mail filters.  There are some filters I really would
like to apply global across all accounts or at least have the ability to
copy/paste filters between accounts. Mail filters though are not the same as
junk mail filtering.

Essentially when it comes to junk mail filtering, I want coarse granularity (ie.
all accounts) - I see no advantage to fine granuality at the single account
level. Mail filters however, differ since they shuffle mail about, so its useful
to have general rules and account specific rules.

Comment 11

[Mike Cowperthwaite]

"JMC" = Junk Mail Controls
"RFE" = Request For Enhancement

I meant, in comment 9, that:
I agree with the notion that JMC should be set individually per each accounts -- 
which it is, contrary to the original report of bug 217258; and

I disagree with the notion that junk-mail training data should be account- 
specific (and apparently, you disagree also).  However, I believe it is already 
*is* global (and the reporter of bug 194914 wants to change that).

Or perhaps you mean "global" in the sense of "shared across profiles" as opposed 
to "shared across accounts"?

Comment 12

[Anthony Howe]

To me accounts and profiles appear to be the same, since I'm the only user of my
machine.  

My definition of account is equivalent to one mailbox/email address pair.  Now
if you define a profile as a collection of accounts, then the scope of junk mail
controls should apply to all accounts within a profile, since it might be the
case that different profiles actually reflect different users on the same
machine.  If your definitions defer, then your mileage will vary.

Comment 13

[Mike Cowperthwaite]

Dave Higgins: the bug I referred to in comment 9, where another junk feature 
apparently only worked for one account, is bug 195047.  That seems to have also 
been an IMAP-related issue, and there was a fix checked in for that yesterday; I 
don't know whether that fix would have anything to do with your problem.

Comment 14

[David :Bienvenu]

No, my fix won't help. It had to do with automatic purging of junk mail. Here's
some info - junk training *is* global to your profile. It *is not* per account.
Junk mail controls (whether to look for junk, and what to do with it when we
find it) is per account and rightly so, IMHO.

Anthony, are you still having a problem other than the Junk Mail Controls being
per-account?

Comment 15

[Wayne Mery (:wsmwk)]

incomplete, no response