Closed Bug 1890434 Opened 1 year ago Closed 1 year ago

Create in-product link for Guidance Notification - teaching Win users how to set Firefox as their default browser [V126]

Categories

(support.mozilla.org :: Knowledge Base Content, task)

Tracking

(Not tracked)

RESOLVED FIXED

People

(Reporter: lsiebert, Assigned: lsiebert)

References

Details

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(1 file)

Did you check out the steps and FAQs for submitting requests to the CX content team? (yes or no)? [REQUIRED]

**Note: Learn more at https://mozilla-hub.atlassian.net/wiki/spaces/MSS/pages/21430745/Mozilla+Support+Content **

IMPORTANT NOTICE: FOR TIMELY PUBLICATION, CONTENT REQUESTS MUST BE SUBMITTED AT LEAST 14 DAYS BEFORE THE RELEASE DATE, ENABLING THE SUMO TEAM TO MAKE THEM LIVE WITHIN 48 HOURS POST-RELEASE. PLEASE ENSURE THAT ALL SUBMITTED INFORMATION, INCLUDING FEATURE DETAILS AND VISUAL ASSETS, IS FINAL. IN THE EVENT OF ANY UNFORESEEN CHANGES OR DELAYS NECESSITATING A PUSH TO A SUBSEQUENT RELEASE, PROMPTLY INFORM US TO PREVENT PUBLISHING AS PER THE ORIGINAL SCHEDULE.

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Note: If yes, ensure 'Advanced Fields' are visible by selecting 'Show Advanced Field' at the top right, then scroll to 'Security' and check 'Confidential Mozilla Employee Bug (non-security)'.'

Product (ensure to select only one product for each ticket. If your request involves multiple products, file an individual Bugzilla for each)

Choose one below and delete others. [REQUIRED]
Firefox for Desktop (Windows)
Firefox for Desktop (macOS)
Firefox for Desktop (Linux)

Select the type of request.

Choose one or more below and delete others. [REQUIRED]
In-product link request

Please provide a summary of the request and outline any user-facing changes. [REQUIRED]

Are the user-facing changes mentioned above final? (yes or no)? [REQUIRED]

Is this an on- or off-train release? Please indicate the product version number, if applicable, and add it to the end of the Summary field using the format of: Summary [Product V123]. [REQUIRED]

V126

What is the anticipated release date? [REQUIRED]

Note: Content is typically published at, or within, 48 hours of the release.

Does the content need to be published prior to the release date? If so, when? [REQUIRED]

Note: If you don’t let us know if this date changes, it will be published on this date

Does the content need to be localized in any languages outside of EN-US? If yes, please indicate which languages. [REQUIRED]

Note: A minimum of 10 days is required for translation requests.

Please include any related JIRA/Github/Bugzilla tickets, documentation, demos or practical use cases. [REQUIRED]

Please include links to any design assets, visuals, figma files, etc. [REQUIRED]

Note: Ensure to submit only final visual assets relevant to the Production release, excluding Nightly or Beta images, and favor 'Light mode' UI screenshots over 'Dark mode'

Please add instructions for testing that will enable us to replicate the expected product behavior. [REQUIRED]

Does the content need approval before publishing? If yes, identify the one approver responsible for this task.

Note: Minor changes such as string updates are directly handled in SUMO, and will not lead to the generation of a pre-publishing draft. [REQUIRED]

Status: NEW → RESOLVED
Closed: 1 year ago
Resolution: --- → FIXED
Flags: needinfo?(lsiebert)

Side note: the currently-working SuMo page that Nick linked in comment 2 was last updated in Feb 2023, over a year ago, per the history of its en-US version here:
https://support.mozilla.org/en-US/kb/how-change-your-default-browser-firefox-windows/history

(Maybe that's fine/expected; just wanted to call it out, in case the SuMo content for this new notification from bug 1890066 etc. was meant to link to a more recent/specific article, or if there were any updates that we were intending to make to the instructions as part of this effort. Though maybe this old/existing article is sufficient.)

See Also: → 1890429

For reference/comparison, here's the UI that Microsoft Edge just showed me when I launched it on a Windows 11 VM (where Firefox Nightly is currently my default browser).

The visual guidance that they show (with the preview of what the relevant Windows dialog looks like and what button to press there) is pretty helpful. Ideally it'd be great if we could show something like that, if we are crafting new content here.

(In reply to Nick Rishel [:nrishel] from comment #2)

:Lucas is the plan to have the pages above redirect to https://support.mozilla.org/%LOCALE%/kb/how-change-your-default-browser-firefox-windows?

Hey Nick! Thanks for bringing this up. I see the redirect is currently pointing to a placeholder article. While we had plans to create content for V126, your insight makes me think updating the existing article might be a better approach. I've adjusted the redirect to now lead to https://support.mozilla.org/en-US/kb/how-change-your-default-browser-firefox-windows. The in-product link (https://support.mozilla.org/1/firefox/%VERSION%/%OS%/%LOCALE%/win-set-firefox-default-browser) remains the same.
I'll begin working on the content updates for V126 this week and will reach out to Venetia Tay ( Bug 1890429 ) for a final review of the draft soon.

Flags: needinfo?(lsiebert)
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