1898648 - adding address to address book via avatar icon sometimes fails: icon remains gray, allowing multiple duplicate contacts to be added

Status: RESOLVED DUPLICATE of bug 1773611

(Thunderbird :: Address Book, defect)

Description

[chrizilla]

summary

Clicking on the gray avatar (unknown-address-icon) in the email header sometimes doesn't work correctly:
Each click adds a duplicate address book contact and the icon does not turn blue.

steps to reproduce

1. go to Inbox
2. select an email from an unknown recipient (not stored in any address book)
3. sender address has a gray avatar
4. try to add sender to address book by doing the following (both fail):
   • click on avatar OR
   • right-click on sender address and select add to address book from the context-menu

expected results

• avatar icon should turn blue
• contact should be added to address book
• right-click context-menu for sender should now include edit contact menu item
• right-click context-menu for sender should not include add to address book menu item

actual results

• no ux-userfeedback:
  • Avatar icon stays gray.
  • Right-click context-menu for sender does not include edit contact menu item.
  • Right-click context-menu for sender still includes add to address book menu item.
• Contact is added, but due to the preceding 3 items user assumes the contrary. (ux-trust)
• Therefore user repeatedly clicks on avatar (ux-trust), but it still stays gray.
• As a consequence, multiple duplicate contacts are created (ux-mode-error), see screenshot in comment #1
  • BTW, this should be prevented by bug 45946.

reproducible: sometimes

Unfortunately the bug does not always occur (so "cannot reproduce" doesn't equal WORKSFORME here).
I am observing the bug regularly, but have not found any clue as to what conditions must be fulfilled for manifestation. It seems to appear randomly (not saying it is), so it's probably hard to reproduce and track down.

Comment 1

[chrizilla]

Attachment: ghost contacts.png

image content: screenshot of ghost contacts created by repeated clicks on the gray avatar icon