1909034 - Thunderbird created an Inbox-1 folder, also changed sort order and available columns on real Inbox

Status: RESOLVED DUPLICATE of bug 1923526

(Thunderbird :: Untriaged, defect)

Description

[Worcester12345]

User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/126.0.0.0 Safari/537.36

Steps to reproduce:

Thunderbird 129.0b2 (64-bit)
Open Thunderbird
observe weird behavior

Actual results:

It created an Inbox-1, which started growing, kept growing, then went away by itself. After, my REAL Inbox was changed. The columns were different, threading was turned on, and it was molested in other ways as well.

Expected results:

Leave all the settings alone. Not create a second Inbox ("Inbox-1"), not change my settings. I feel as if my email has been molested and don't trust it any longer.

Comment 1

[Wayne Mery (:wsmwk)]

The provider is yahoo?

Comment 2

[Ramona Gavrilescu]

Hello,

We have tried to reproduce this issue with the affected build 129.0b2(20240715164614) using Window 10(64-bit) and did not managed to reproduce it.

We have also tested with 128.0esr(20240703144221), 129.0a1(20240708095150) 130.0a1(20240722093314) with IMAP and POP configuration for yahoo and also gmail and did not encounter this behaviour.

Comment 3

[Worcester12345]

(In reply to Wayne Mery (:wsmwk) from comment #1)

The provider is yahoo?

Yes.

Comment 4

[Wayne Mery (:wsmwk)]

imap account?

Comment 5

[Worcester12345]

(In reply to Wayne Mery (:wsmwk) from comment #4)

imap account?

Yes.

Comment 6

[Matt]

@Wayne, in the past months to a year or more the number of support complaints about random creations of numbers files has had an exponential growth. I do not know if it is antivirus scanning causing Thunderbird to write new files due to contention, or the multithreading running over it's own feet, but it has become something of an epidemic. The worst case I have heard of is someone with over 100 prefs.js files in their profile folder. Their complaint was that setting were changed but lost on a restart.

While I see nothing that can be fixed as such in this bug, I do think some quality control and logging is required to determine what is happening outside the safe environs of the testing environment and why. The writing of these numbered files is simply not useful at all as Thunderbird is not set up to use them so they are largely multiplying and being ignored by the program and frustrating users and support folk alike.

Comment 7

[Worcester12345]

Severity should be S2. This WILL stop Windows systems in their tracks.

Comment 8

[Wayne Mery (:wsmwk)]

See https://mzl.la/4exuhjK for other examples