1911284 - blank mails after 128.0.1esr

Status: RESOLVED INCOMPLETE

(Thunderbird :: Disability Access, defect)

Description

[yj.chang]

Attachment: blank mail

Since update, I Can't read mails the recive brfore 128.0.1esr and sometimes my mail has loading error, contents was missing and change to another mail.

Comment 1

[Andre Klapper]

If there is an error, please share the error. If there is some output in the terminal, please share it.

Comment 2

[Francesco]

Looks like IMAP folder corruption, bug 1890230. Repair the affected mailbox.

Comment 3

[yj.chang]

Comment on attachment 9417464 [details]
blank mail

Application Basics

Name: Thunderbird
Version: 128.0.1esr
Build ID: 20240717233102
Distribution ID:

Update Channel: esr
User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:128.0) Gecko/20100101 Thunderbird/128.0.1
OS: Windows_NT 10.0 19045
OS Theme:

Launcher Process: Enabled
Multiprocess Windows: 0/0
Fission Windows: 0/0
          Enabled by default
Remote Processes: 4
Enterprise Policies: Inactive
Google Location Service Key: Missing
Google Safebrowsing Key: Missing
Mozilla Location Service Key: Missing
Safe Mode: false
Memory Size (RAM): 15.9 GB
Disk Space Available: 90.8 GB

Mail and News Accounts
account2:
INCOMING: account2, , (none) Local Folders, 0, passwordCleartext

account4:
  INCOMING: account4, , (imap) mail.gandi.net:993, 3, passwordCleartext
  OUTGOING: , mail.gandi.net:465, 3, passwordCleartext, true

Libraries

  Library
  Status
  Expected minimum version
  Version in use
  Path

    RNP (OpenPGP)
    OK
    0.17.1
    0.17.1.MZLA.128.0.1esr.botan
    C:\Program Files (x86)\Mozilla Thunderbird\rnp.dll

    OTR
    Failed to load. OTR chat encryption will not work.
    -
    -
    -

Calendar Settings

首頁

  Name
  Value

  Name:
  Type: storage
  Disabled:
  Username:
  URI:
  Refresh Interval:
  Read-only:
  Suppress Alarms:
  Cache Enabled:
  iMIP Identity: id1
  iMIP Disabled:
  iMIP Account:
  Organizer Id:
  Force Email Scheduling:
  Popup Alarms Supported:
  Alarms on Invitation Supported:
  Max Alarms Per Event:
  Attachment Supported:
  Max Categories:
  Privacy State Supported:
  Priority Supported: true
  Event Supported:
  Task Supported:
  Local Time Supported:
  UTC/GMT Supported:
  Auto-Scheduling Supported:

Crash Reports for the Last 3 Days
https://crash-stats.mozilla.com/report/index/bp-dbaf5884-8934-432d-b028-9cc680240802 (3 days ago)
https://crash-stats.mozilla.com/report/index/bp-f227a5d7-dc5b-4f21-ba0c-e8e150240802 (3 days ago)

Remote Processes

Type: Count

  GPU: 1
  Isolated Web Content: 2
  Extension: 1

Add-ons

  Name
  Type
  Version
  Enabled
  ID

    DuckDuckGo
    extension
    1.0
    true
    [e-mail]

    Google
    extension
    1.0
    true
    [e-mail]

    Readmoo 讀墨電子書
    extension
    1.0
    true
    [e-mail]

    Send Later
    extension
    10.5.2
    true
    [e-mail]

    Wikipedia (en)
    extension
    1.0
    true
    [e-mail]

    Language: English (US)
    locale
    128.0.20240717.233102
    true
    [e-mail]

    Dark
    theme
    1.3
    true
    [e-mail]

    ANIMATED CAT LICKING YOUR SCREEN
    theme
    1.0
    false
    {6570360b-1700-452c-a497-320b5aa2ace9}

    Cute cats 1
    theme
    1.0
    false
    {b0055779-279c-4e33-866c-a9fd9c3bda4c}

    Light
    theme
    1.3
    false
    [e-mail]

    System theme — auto
    theme
    1.3
    false
    [e-mail]

Security Software

Type: Name

  Antivirus: Microsoft Defender 防毒軟體
  Antispyware:
  Firewall: Windows 防火牆

Legacy User Stylesheets

Active: false
Stylesheets: No stylesheets found

Graphics

  Features
  Compositing: WebRender
  Font Visibility Debug Info: Windows Platform
  Asynchronous Pan/Zoom: wheel input enabled; scrollbar drag enabled; keyboard enabled; autoscroll enabled; smooth pinch-zoom enabled
  WebGL 1 Driver WSI Info: outOfProcess: false

inProcess: true
EGL_VENDOR: Google Inc. (NVIDIA)
EGL_VERSION: 1.5 (ANGLE 2.1.19738 git hash: 791816843657)
EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_ANGLE_direct_composition EGL_ANGLE_windows_ui_composition EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_stream_producer_d3d_texture EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_CHROMIUM_sync_control EGL_EXT_pixel_format_float EGL_KHR_surfaceless_context EGL_ANGLE_display_texture_share_group EGL_ANGLE_display_semaphore_share_group EGL_ANGLE_create_context_client_arrays EGL_ANGLE_program_cache_control EGL_ANGLE_robust_resource_initialization EGL_ANGLE_create_context_extensions_enabled EGL_ANDROID_blob_cache EGL_ANDROID_recordable EGL_ANGLE_image_d3d11_texture EGL_ANGLE_create_context_backwards_compatible EGL_KHR_no_config_context EGL_KHR_create_context_no_error EGL_KHR_reusable_sync
EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_device_query EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_platform_angle_d3d11on12 EGL_ANGLE_platform_angle_device_id EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses EGL_KHR_debug EGL_ANGLE_feature_control
WebGL 1 Driver Renderer: Google Inc. (NVIDIA) -- ANGLE (NVIDIA, NVIDIA GeForce GTX 750 Ti Direct3D11 vs_5_0 ps_5_0, D3D11-31.0.15.3623)
WebGL 1 Driver Version: OpenGL ES 2.0.0 (ANGLE 2.1.19738 git hash: 791816843657)
WebGL 1 Driver Extensions: GL_AMD_performance_monitor GL_ANGLE_base_vertex_base_instance GL_ANGLE_base_vertex_base_instance_shader_builtin GL_ANGLE_client_arrays GL_ANGLE_depth_texture GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_get_serialized_context_string GL_ANGLE_get_tex_level_parameter GL_ANGLE_instanced_arrays GL_ANGLE_lossy_etc_decode GL_ANGLE_memory_size GL_ANGLE_multi_draw GL_ANGLE_pack_reverse_row_order GL_ANGLE_program_cache_control GL_ANGLE_provoking_vertex GL_ANGLE_request_extension GL_ANGLE_robust_client_memory GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_CHROMIUM_bind_generates_resource GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_color_buffer_float_rgb GL_CHROMIUM_color_buffer_float_rgba GL_CHROMIUM_copy_compressed_texture GL_CHROMIUM_copy_texture GL_CHROMIUM_lose_context GL_CHROMIUM_sync_query GL_EXT_EGL_image_external_wrap_modes GL_EXT_base_instance GL_EXT_blend_func_extended GL_EXT_blend_minmax GL_EXT_clip_control GL_EXT_color_buffer_half_float GL_EXT_debug_label GL_EXT_debug_marker GL_EXT_discard_framebuffer GL_EXT_disjoint_timer_query GL_EXT_draw_buffers GL_EXT_draw_elements_base_vertex GL_EXT_float_blend GL_EXT_frag_depth GL_EXT_instanced_arrays GL_EXT_map_buffer_range GL_EXT_multi_draw_indirect GL_EXT_multisampled_render_to_texture GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_robustness GL_EXT_sRGB GL_EXT_shader_texture_lod GL_EXT_texture_compression_bptc GL_EXT_texture_compression_dxt1 GL_EXT_texture_compression_rgtc GL_EXT_texture_compression_s3tc_srgb GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_norm16 GL_EXT_texture_rg GL_EXT_texture_storage GL_EXT_texture_type_2_10_10_10_REV GL_EXT_unpack_subimage GL_KHR_debug GL_KHR_parallel_shader_compile GL_KHR_robust_buffer_access_behavior GL_NV_EGL_stream_consumer_external GL_NV_fence GL_NV_framebuffer_blit GL_NV_pack_subimage GL_NV_pixel_buffer_object GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_compressed_EAC_R11_signed_texture GL_OES_compressed_EAC_R11_unsigned_texture GL_OES_compressed_EAC_RG11_signed_texture GL_OES_compressed_EAC_RG11_unsigned_texture GL_OES_compressed_ETC2_RGB8_texture GL_OES_compressed_ETC2_RGBA8_texture GL_OES_compressed_ETC2_punchthroughA_RGBA8_texture GL_OES_compressed_ETC2_punchthroughA_sRGB8_alpha_texture GL_OES_compressed_ETC2_sRGB8_alpha8_texture GL_OES_compressed_ETC2_sRGB8_texture GL_OES_depth24 GL_OES_depth32 GL_OES_draw_elements_base_vertex GL_OES_element_index_uint GL_OES_fbo_render_mipmap GL_OES_get_program_binary GL_OES_mapbuffer GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_surfaceless_context GL_OES_texture_border_clamp GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_texture_stencil8 GL_OES_vertex_array_object GL_WEBGL_video_texture
WebGL 1 Extensions: ANGLE_instanced_arrays EXT_blend_minmax EXT_color_buffer_half_float EXT_float_blend EXT_frag_depth EXT_shader_texture_lod EXT_sRGB EXT_texture_compression_bptc EXT_texture_compression_rgtc EXT_texture_filter_anisotropic MOZ_debug OES_element_index_uint OES_fbo_render_mipmap OES_standard_derivatives OES_texture_float OES_texture_float_linear OES_texture_half_float OES_texture_half_float_linear OES_vertex_array_object WEBGL_color_buffer_float WEBGL_compressed_texture_s3tc WEBGL_compressed_texture_s3tc_srgb WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_depth_texture WEBGL_draw_buffers WEBGL_lose_context WEBGL_provoking_vertex
WebGL 2 Driver WSI Info: outOfProcess: false
inProcess: true
EGL_VENDOR: Google Inc. (NVIDIA)
EGL_VERSION: 1.5 (ANGLE 2.1.19738 git hash: 791816843657)
EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_ANGLE_direct_composition EGL_ANGLE_windows_ui_composition EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_stream_producer_d3d_texture EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_CHROMIUM_sync_control EGL_EXT_pixel_format_float EGL_KHR_surfaceless_context EGL_ANGLE_display_texture_share_group EGL_ANGLE_display_semaphore_share_group EGL_ANGLE_create_context_client_arrays EGL_ANGLE_program_cache_control EGL_ANGLE_robust_resource_initialization EGL_ANGLE_create_context_extensions_enabled EGL_ANDROID_blob_cache EGL_ANDROID_recordable EGL_ANGLE_image_d3d11_texture EGL_ANGLE_create_context_backwards_compatible EGL_KHR_no_config_context EGL_KHR_create_context_no_error EGL_KHR_reusable_sync
EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_device_query EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_platform_angle_d3d11on12 EGL_ANGLE_platform_angle_device_id EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses EGL_KHR_debug EGL_ANGLE_feature_control
WebGL 2 Driver Renderer: Google Inc. (NVIDIA) -- ANGLE (NVIDIA, NVIDIA GeForce GTX 750 Ti Direct3D11 vs_5_0 ps_5_0, D3D11-31.0.15.3623)
WebGL 2 Driver Version: OpenGL ES 3.0.0 (ANGLE 2.1.19738 git hash: 791816843657)
WebGL 2 Driver Extensions: GL_AMD_performance_monitor GL_ANGLE_base_vertex_base_instance GL_ANGLE_base_vertex_base_instance_shader_builtin GL_ANGLE_client_arrays GL_ANGLE_copy_texture_3d GL_ANGLE_depth_texture GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_get_serialized_context_string GL_ANGLE_get_tex_level_parameter GL_ANGLE_instanced_arrays GL_ANGLE_lossy_etc_decode GL_ANGLE_memory_size GL_ANGLE_multi_draw GL_ANGLE_multiview_multisample GL_ANGLE_pack_reverse_row_order GL_ANGLE_program_cache_control GL_ANGLE_provoking_vertex GL_ANGLE_request_extension GL_ANGLE_robust_client_memory GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_texture_multisample GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_CHROMIUM_bind_generates_resource GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_copy_compressed_texture GL_CHROMIUM_copy_texture GL_CHROMIUM_lose_context GL_CHROMIUM_sync_query GL_EXT_EGL_image_external_wrap_modes GL_EXT_base_instance GL_EXT_blend_func_extended GL_EXT_blend_minmax GL_EXT_clip_control GL_EXT_color_buffer_float GL_EXT_color_buffer_half_float GL_EXT_debug_label GL_EXT_debug_marker GL_EXT_discard_framebuffer GL_EXT_disjoint_timer_query GL_EXT_draw_buffers GL_EXT_draw_buffers_indexed GL_EXT_draw_elements_base_vertex GL_EXT_float_blend GL_EXT_frag_depth GL_EXT_instanced_arrays GL_EXT_map_buffer_range GL_EXT_multi_draw_indirect GL_EXT_multisampled_render_to_texture GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_robustness GL_EXT_sRGB GL_EXT_shader_texture_lod GL_EXT_texture_compression_bptc GL_EXT_texture_compression_dxt1 GL_EXT_texture_compression_rgtc GL_EXT_texture_compression_s3tc_srgb GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_norm16 GL_EXT_texture_rg GL_EXT_texture_storage GL_EXT_texture_type_2_10_10_10_REV GL_EXT_unpack_subimage GL_KHR_debug GL_KHR_parallel_shader_compile GL_KHR_robust_buffer_access_behavior GL_NV_EGL_stream_consumer_external GL_NV_fence GL_NV_framebuffer_blit GL_NV_pack_subimage GL_NV_pixel_buffer_object GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_EGL_image_external_essl3 GL_OES_compressed_EAC_R11_signed_texture GL_OES_compressed_EAC_R11_unsigned_texture GL_OES_compressed_EAC_RG11_signed_texture GL_OES_compressed_EAC_RG11_unsigned_texture GL_OES_compressed_ETC2_RGB8_texture GL_OES_compressed_ETC2_RGBA8_texture GL_OES_compressed_ETC2_punchthroughA_RGBA8_texture GL_OES_compressed_ETC2_punchthroughA_sRGB8_alpha_texture GL_OES_compressed_ETC2_sRGB8_alpha8_texture GL_OES_compressed_ETC2_sRGB8_texture GL_OES_depth24 GL_OES_depth32 GL_OES_draw_buffers_indexed GL_OES_draw_elements_base_vertex GL_OES_element_index_uint GL_OES_fbo_render_mipmap GL_OES_get_program_binary GL_OES_mapbuffer GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_surfaceless_context GL_OES_texture_border_clamp GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_texture_stencil8 GL_OES_vertex_array_object GL_OVR_multiview GL_OVR_multiview2 GL_WEBGL_video_texture
WebGL 2 Extensions: EXT_color_buffer_float EXT_float_blend EXT_texture_compression_bptc EXT_texture_compression_rgtc EXT_texture_filter_anisotropic MOZ_debug OES_draw_buffers_indexed OES_texture_float_linear OVR_multiview2 WEBGL_compressed_texture_s3tc WEBGL_compressed_texture_s3tc_srgb WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_lose_context WEBGL_provoking_vertex
Direct2D: true
Target Frame Rate: 60
DirectWrite: true (10.0.19041.4355)

  GPU #1
  Active: Yes
  Description: NVIDIA GeForce GTX 750 Ti
  Vendor ID: 0x10de
  Device ID: 0x1380
  Driver Version: 31.0.15.3623
  Driver Date: 6-8-2023
  Drivers: C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispig.inf_amd64_7e5fd280efaa5445\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispig.inf_amd64_7e5fd280efaa5445\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispig.inf_amd64_7e5fd280efaa5445\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispig.inf_amd64_7e5fd280efaa5445\nvldumdx.dll C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispig.inf_amd64_7e5fd280efaa5445\nvldumd.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispig.inf_amd64_7e5fd280efaa5445\nvldumd.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispig.inf_amd64_7e5fd280efaa5445\nvldumd.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispig.inf_amd64_7e5fd280efaa5445\nvldumd.dll
  Subsys ID: 84dd1043
  RAM: 2048

  GPU #2
  Active: No
  RAM: 0

  Diagnostics
  AzureCanvasBackend: direct2d 1.1
  AzureCanvasBackend (UI Process): skia
  AzureContentBackend: skia
  AzureContentBackend (UI Process): skia
  AzureFallbackCanvasBackend (UI Process): skia
  CMSOutputProfile: AAAMSExpbm8CEAAAbW50clJHQiBYWVogB84AAgAJAAYAMQAAYWNzcE1TRlQAAAAASUVDIHNSR0IAAAAAAAAAAAAAAAAAAPbWAAEAAAAA0y1IUCAgAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAARY3BydAAAAVAAAAAzZGVzYwAAAYQAAABsd3RwdAAAAfAAAAAUYmtwdAAAAgQAAAAUclhZWgAAAhgAAAAUZ1hZWgAAAiwAAAAUYlhZWgAAAkAAAAAUZG1uZAAAAlQAAABwZG1kZAAAAsQAAACIdnVlZAAAA0wAAACGdmlldwAAA9QAAAAkbHVtaQAAA/gAAAAUbWVhcwAABAwAAAAkdGVjaAAABDAAAAAMclRSQwAABDwAAAgMZ1RSQwAABDwAAAgMYlRSQwAABDwAAAgMdGV4dAAAAABDb3B5cmlnaHQgKGMpIDE5OTggSGV3bGV0dC1QYWNrYXJkIENvbXBhbnkAAGRlc2MAAAAAAAAAEnNSR0IgSUVDNjE5NjYtMi4xAAAAAAAAAAAAAAASc1JHQiBJRUM2MTk2Ni0yLjEAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAFhZWiAAAAAAAADzUQABAAAAARbMWFlaIAAAAAAAAAAAAAAAAAAAAABYWVogAAAAAAAAb6IAADj1AAADkFhZWiAAAAAAAABimQAAt4UAABjaWFlaIAAAAAAAACSgAAAPhAAAts9kZXNjAAAAAAAAABZJRUMgaHR0cDovL3d3dy5pZWMuY2gAAAAAAAAAAAAAABZJRUMgaHR0cDovL3d3dy5pZWMuY2gAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAZGVzYwAAAAAAAAAuSUVDIDYxOTY2LTIuMSBEZWZhdWx0IFJHQiBjb2xvdXIgc3BhY2UgLSBzUkdCAAAAAAAAAAAAAAAuSUVDIDYxOTY2LTIuMSBEZWZhdWx0IFJHQiBjb2xvdXIgc3BhY2UgLSBzUkdCAAAAAAAAAAAAAAAAAAAAAAAAAAAAAGRlc2MAAAAAAAAALFJlZmVyZW5jZSBWaWV3aW5nIENvbmRpdGlvbiBpbiBJRUM2MTk2Ni0yLjEAAAAAAAAAAAAAACxSZWZlcmVuY2UgVmlld2luZyBDb25kaXRpb24gaW4gSUVDNjE5NjYtMi4xAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAB2aWV3AAAAAAATpP4AFF8uABDPFAAD7cwABBMLAANcngAAAAFYWVogAAAAAABMCVYAUAAAAFcf521lYXMAAAAAAAAAAQAAAAAAAAAAAAAAAAAAAAAAAAKPAAAAAnNpZyAAAAAAQ1JUIGN1cnYAAAAAAAAEAAAAAAUACgAPABQAGQAeACMAKAAtADIANwA7AEAARQBKAE8AVABZAF4AYwBoAG0AcgB3AHwAgQCGAIsAkACVAJoAnwCkAKkArgCyALcAvADBAMYAywDQANUA2wDgAOUA6wDwAPYA+wEBAQcBDQETARkBHwElASsBMgE4AT4BRQFMAVIBWQFgAWcBbgF1AXwBgwGLAZIBmgGhAakBsQG5AcEByQHRAdkB4QHpAfIB+gIDAgwCFAIdAiYCLwI4AkECSwJUAl0CZwJxAnoChAKOApgCogKsArYCwQLLAtUC4ALrAvUDAAMLAxYDIQMtAzgDQwNPA1oDZgNyA34DigOWA6IDrgO6A8cD0wPgA+wD+QQGBBMEIAQtBDsESARVBGMEcQR+BIwEmgSoBLYExATTBOEE8AT+BQ0FHAUrBToFSQVYBWcFdwWGBZYFpgW1BcUF1QXlBfYGBgYWBicGNwZIBlkGagZ7BowGnQavBsAG0QbjBvUHBwcZBysHPQdPB2EHdAeGB5kHrAe/B9IH5Qf4CAsIHwgyCEYIWghuCIIIlgiqCL4I0gjnCPsJEAklCToJTwlkCXkJjwmkCboJzwnlCfsKEQonCj0KVApqCoEKmAquCsUK3ArzCwsLIgs5C1ELaQuAC5gLsAvIC+EL+QwSDCoMQwxcDHUMjgynDMAM2QzzDQ0NJg1ADVoNdA2ODakNww3eDfgOEw4uDkkOZA5/DpsOtg7SDu4PCQ8lD0EPXg96D5YPsw/PD+wQCRAmEEMQYRB+EJsQuRDXEPURExExEU8RbRGMEaoRyRHoEgcSJhJFEmQShBKjEsMS4xMDEyMTQxNjE4MTpBPFE+UUBhQnFEkUahSLFK0UzhTwFRIVNBVWFXgVmxW9FeAWAxYmFkkWbBaPFrIW1hb6Fx0XQRdlF4kXrhfSF/cYGxhAGGUYihivGNUY+hkgGUUZaxmRGbcZ3RoEGioaURp3Gp4axRrsGxQbOxtjG4obshvaHAIcKhxSHHscoxzMHPUdHh1HHXAdmR3DHeweFh5AHmoelB6+HukfEx8+H2kflB+/H+ogFSBBIGwgmCDEIPAhHCFIIXUhoSHOIfsiJyJVIoIiryLdIwojOCNmI5QjwiPwJB8kTSR8JKsk2iUJJTglaCWXJccl9yYnJlcmhya3JugnGCdJJ3onqyfcKA0oPyhxKKIo1CkGKTgpaymdKdAqAio1KmgqmyrPKwIrNitpK50r0SwFLDksbiyiLNctDC1BLXYtqy3hLhYuTC6CLrcu7i8kL1ovkS/HL/4wNTBsMKQw2zESMUoxgjG6MfIyKjJjMpsy1DMNM0YzfzO4M/E0KzRlNJ402DUTNU01hzXCNf02NzZyNq426TckN2A3nDfXOBQ4UDiMOMg5BTlCOX85vDn5OjY6dDqyOu87LTtrO6o76DwnPGU8pDzjPSI9YT2hPeA+ID5gPqA+4D8hP2E/oj/iQCNAZECmQOdBKUFqQaxB7kIwQnJCtUL3QzpDfUPARANER0SKRM5FEkVVRZpF3kYiRmdGq0bwRzVHe0fASAVIS0iRSNdJHUljSalJ8Eo3Sn1KxEsMS1NLmkviTCpMcky6TQJNSk2TTdxOJU5uTrdPAE9JT5NP3VAnUHFQu1EGUVBRm1HmUjFSfFLHUxNTX1OqU/ZUQlSPVNtVKFV1VcJWD1ZcVqlW91dEV5JX4FgvWH1Yy1kaWWlZuFoHWlZaplr1W0VblVvlXDVchlzWXSddeF3JXhpebF69Xw9fYV+zYAVgV2CqYPxhT2GiYfViSWKcYvBjQ2OXY+tkQGSUZOllPWWSZedmPWaSZuhnPWeTZ+loP2iWaOxpQ2maafFqSGqfavdrT2una/9sV2yvbQhtYG25bhJua27Ebx5veG/RcCtwhnDgcTpxlXHwcktypnMBc11zuHQUdHB0zHUodYV14XY+dpt2+HdWd7N4EXhueMx5KnmJeed6RnqlewR7Y3vCfCF8gXzhfUF9oX4BfmJ+wn8jf4R/5YBHgKiBCoFrgc2CMIKSgvSDV4O6hB2EgITjhUeFq4YOhnKG14c7h5+IBIhpiM6JM4mZif6KZIrKizCLlov8jGOMyo0xjZiN/45mjs6PNo+ekAaQbpDWkT+RqJIRknqS45NNk7aUIJSKlPSVX5XJljSWn5cKl3WX4JhMmLiZJJmQmfyaaJrVm0Kbr5wcnImc951kndKeQJ6unx2fi5/6oGmg2KFHobaiJqKWowajdqPmpFakx6U4pammGqaLpv2nbqfgqFKoxKk3qamqHKqPqwKrdavprFys0K1ErbiuLa6hrxavi7AAsHWw6rFgsdayS7LCszizrrQltJy1E7WKtgG2ebbwt2i34LhZuNG5SrnCuju6tbsuu6e8IbybvRW9j74KvoS+/796v/XAcMDswWfB48JfwtvDWMPUxFHEzsVLxcjGRsbDx0HHv8g9yLzJOsm5yjjKt8s2y7bMNcy1zTXNtc42zrbPN8+40DnQutE80b7SP9LB00TTxtRJ1MvVTtXR1lXW2Ndc1+DYZNjo2WzZ8dp22vvbgNwF3IrdEN2W3hzeot8p36/gNuC94UThzOJT4tvjY+Pr5HPk/OWE5g3mlucf56noMui86Ubp0Opb6uXrcOv77IbtEe2c7ijutO9A78zwWPDl8XLx//KM8xnzp/Q09ML1UPXe9m32+/eK+Bn4qPk4+cf6V/rn+3f8B/yY/Sn9uv5L/tz/bf//
  Display0: 1920x1080@60Hz scales:1.000000|1.000000
  Display1: 1920x1080@60Hz scales:1.000000|1.000000
  DisplayCount: 2
  HardwareStretching: both=0 window-only=0 full-screen-only=2 none=0 error=0
  OverlaySupport: NV12=None YUV2=None BGRA8=Software RGB10A2=None
  SwapChainTearingSupport: Supported
  GPUProcessPid: 10252
  Window Device Pixel Ratios: 1,1
  ClearType Parameters: \\.\DISPLAY1 [ Gamma: 1.8 Pixel Structure: RGB ClearType Level: 100 Enhanced Contrast: 50 ] \\.\DISPLAY2 [ Gamma: 1.8 Pixel Structure: RGB ClearType Level: 100 Enhanced Contrast: 50 ]
  Font Visibility Debug Info: Windows Platform
  WebGPU Default Adapter: [object Object]
  WebGPU Fallback Adapter: [object Object]

  Decision Log
  HW_COMPOSITING: available by default
  D3D11_COMPOSITING: available by default
  DIRECT2D: available by default
  D3D11_HW_ANGLE: available by default
  GPU_PROCESS: available by default
  WEBRENDER: available by default
  WEBRENDER_COMPOSITOR: available by default
  WEBRENDER_PARTIAL: available by default
  WEBRENDER_SHADER_CACHE: available by default
  WEBRENDER_OPTIMIZED_SHADERS: available by default
  WEBRENDER_ANGLE: available by default
  WEBRENDER_DCOMP_PRESENT: available by default
  WEBRENDER_SCISSORED_CACHE_CLEARS: available by default
  WEBGPU: available by defaultblocked by runtime: WebGPU cannot be enabled in release or beta
  WINDOW_OCCLUSION: available by default
  VIDEO_HARDWARE_OVERLAY: available by default
  VIDEO_SOFTWARE_OVERLAY: available by default
  HW_DECODED_VIDEO_ZERO_COPY: blocked by default: Blocklisted by gfxInfo
  VP8_HW_DECODE: available by default
  VP9_HW_DECODE: available by default
  REUSE_DECODER_DEVICE: available by default
  BACKDROP_FILTER: available by default
  CANVAS_RENDERER_THREAD: available by default
  ACCELERATED_CANVAS2D: disabled by default: Disabled by defaultfailed by runtime: Disabled with non-zero canvas worker threads
  REMOTE_CANVAS: available by default

Crash Guard Disabled Features

Workarounds

Failure Log

Media

  Audio Backend: wasapi
  Max Channels: 2
  Preferred Sample Rate: 48000
  Roundtrip latency (standard deviation): ...

  Output Devices

    Name
    Group
    Vendor
    State
    Preferred
    Format
    Channels
    Rate
    Latency

    喇叭 (High Definition Audio Device)
    HDAUDIO\FUNC_01&VEN_10EC&DEV_0887&SUBSYS_104386C7&REV_1003\4&2642f86e&0&0001
    Unplugged
    None
    default: F32LE, support: S16LE F32LE
    2
    default: 48000, support: 48000 - 48000
    0 - 0

    22B2WG5 (NVIDIA High Definition Audio)
    HDAUDIO\FUNC_01&VEN_10DE&DEV_0060&SUBSYS_104384DD&REV_1001\5&35106970&0&0001
    Enabled
    None
    default: F32LE, support: S16LE F32LE
    2
    default: 48000, support: 48000 - 48000
    144 - 480

    喇叭 (USB Audio Device)
    USB\VID_0C76&PID_1694&MI_00\6&ae4f59e&0&0000
    Enabled
    All
    default: F32LE, support: S16LE F32LE
    2
    default: 48000, support: 48000 - 48000
    144 - 480

    數位音訊 (S/PDIF) (High Definition Audio Device)
    HDAUDIO\FUNC_01&VEN_10EC&DEV_0887&SUBSYS_104386C7&REV_1003\4&2642f86e&0&0001
    Enabled
    None
    default: F32LE, support: S16LE F32LE
    2
    default: 48000, support: 48000 - 48000
    128 - 480

  Input Devices

    Name
    Group
    Vendor
    State
    Preferred
    Format
    Channels
    Rate
    Latency

    麥克風 (High Definition Audio Device)
    HDAUDIO\FUNC_01&VEN_10EC&DEV_0887&SUBSYS_104386C7&REV_1003\4&2642f86e&0&0001
    Unplugged
    None
    default: F32LE, support: S16LE F32LE
    2
    default: 44100, support: 44100 - 44100
    0 - 0

    麥克風 (USB Audio Device)
    USB\VID_0C76&PID_1694&MI_00\6&ae4f59e&0&0000
    Enabled
    All
    default: F32LE, support: S16LE F32LE
    1
    default: 48000, support: 48000 - 48000
    144 - 480

  Media Capabilities

  Enumerate database

Environment Variables

MOZ_APP_RESTART: 1
MOZ_CRASHREPORTER_DATA_DIRECTORY: C:\Users\user\AppData\Roaming\Thunderbird\Crash Reports
MOZ_CRASHREPORTER_EVENTS_DIRECTORY: C:\Users\user\AppData\Roaming\Thunderbird\Profiles\ebfb3nou.default-release\crashes\events
MOZ_CRASHREPORTER_PING_DIRECTORY: C:\Users\user\AppData\Roaming\Thunderbird\Pending Pings
MOZ_CRASHREPORTER_STRINGS_OVERRIDE: C:\Program Files (x86)\Mozilla Thunderbird\crashreporter-override.ini
MOZ_LAUNCHER_PROCESS: 1

Important Modified Preferences

accessibility.typeaheadfind.flashBar: 0
browser.cache.disk.amount_written: 120413
browser.cache.disk.capacity: 1048576
browser.cache.disk.filesystem_reported: 1
browser.display.document_color_use: 2
browser.download.folderList: 2
browser.download.useDownloadDir: true
browser.search.region: TW
extensions.lastAppVersion: 128.0.1
font.internaluseonly.changed: true
font.size.variable.zh-TW: 20
gfx.crash-guard.d3d11layers.appVersion: 78.14.0
gfx.crash-guard.d3d11layers.deviceID: 0x1380
gfx.crash-guard.d3d11layers.driverVersion: 27.21.14.6589
gfx.crash-guard.d3d11layers.feature-d2d: true
gfx.crash-guard.d3d11layers.feature-d3d11: true
gfx.crash-guard.status.d3d11layers: 2
gfx.crash-guard.status.wmfvpxvideo: 2
gfx.crash-guard.wmfvpxvideo.appVersion: 91.13.1
gfx.crash-guard.wmfvpxvideo.deviceID: 0x1380
gfx.crash-guard.wmfvpxvideo.driverVersion: 30.0.15.1215
idle.lastDailyNotification: 1722748753
layers.mlgpu.sanity-test-failed: false
media.gmp.storage.version.observed: 1
media.hardware-video-decoding.failed: false
network.predictor.cleaned-up: true
network.trr.blocklist_cleanup_done: true
places.database.lastMaintenance: 1722403148
places.history.expiration.transient_current_max_pages: 112348
privacy.bounceTrackingProtection.hasMigratedUserActivationData: true
privacy.purge_trackers.date_in_cookie_database: 0
security.disable_button.openCertManager: false
security.disable_button.openDeviceManager: false
security.remote_settings.crlite_filters.checked: 1635729274
security.remote_settings.intermediates.checked: 1635729274
security.sandbox.content.tempDirSuffix: {7677f835-d28f-4672-b9ea-e745f1d08c79}
security.sandbox.plugin.tempDirSuffix: {bddecc61-facf-4c1b-8d0e-cae346ba04af}
signon.importedFromSqlite: true
storage.vacuum.last.content-prefs.sqlite: 1721705996
storage.vacuum.last.index: 2
storage.vacuum.last.places.sqlite: 1720361815
ui.osk.debug.keyboardDisplayReason: IKPOS: Touch screen not found.

Important Locked Preferences

fission.autostart.session: true

Places Database

Accessibility

Activated: false
Prevent Accessibility: 0
Accessible Handler Used:
Accessibility Instantiator:

Library Versions

  Expected minimum version
  Version in use

  NSPR
  4.35
  4.35

  NSS
  3.101.1
  3.101.1

  NSSSMIME
  3.101.1
  3.101.1

  NSSSSL
  3.101.1
  3.101.1

  NSSUTIL
  3.101.1
  3.101.1

Sandbox

Content Process Sandbox Level: 0
Effective Content Process Sandbox Level: 1
Win32k Lockdown State for Content Process: Win32k Lockdown enabled -- default value is true
GPU Process Sandbox Level: 1

Startup Cache

Disk Cache Path: C:\Users\user\AppData\Local\Thunderbird\Profiles\ebfb3nou.default-release\startupCache\startupCache.4.little
Ignore Disk Cache: true
Found Disk Cache on Init: true
Wrote to Disk Cache: false

Internationalization & Localization

  Application Settings
  Requested Locales: ["en-US","zh-TW"]
  Available Locales: ["zh-TW","en-US"]
  App Locales: ["en-US","zh-TW"]
  Regional Preferences: ["zh-TW"]
  Default Locale: "zh-TW"

  Operating System
  System Locales: ["zh-Hant-TW"]
  Regional Preferences: ["zh-TW"]

Remote Debugging (Chromium Protocol)

Accepting Connections:
URL:

Printing

Modified print settings

print_printer: Microsoft Print to PDF
print.printer_Microsoft_Print_to_PDF.print_orientation: 0

Comment 4

[yj.chang]

Attachment: blank mail

Crash report: https://crash-stats.mozilla.org/report/index/f227a5d7-dc5b-4f21-ba0c-e8e150240802

Reason: RPC_S_CALL_FAILED

Top 10 frames:

0  KERNELBASE.dll  RaiseException
1  rpcrt4.dll  RpcpRaiseException
2  rpcrt4.dll  RpcRaiseException
3  rpcrt4.dll  NdrClientCall2
4  GoingIME.dll  GoingIME.dll@0xec04
5  GoingIME.dll  GoingIME.dll@0x36af7
6  GoingIME.dll  GoingIME.dll@0x1961f
7  GoingIME.dll  GoingIME.dll@0x19465
8  GoingIME.dll  GoingIME.dll@0x19315
9  user32.dll  _InternalCallWinProc

Comment 5

[yj.chang]

Attachment: blank mail

Crash report: https://crash-stats.mozilla.org/report/index/f227a5d7-dc5b-4f21-ba0c-e8e150240802

Reason: RPC_S_CALL_FAILED

Top 10 frames:

0  KERNELBASE.dll  RaiseException
1  rpcrt4.dll  RpcpRaiseException
2  rpcrt4.dll  RpcRaiseException
3  rpcrt4.dll  NdrClientCall2
4  GoingIME.dll  GoingIME.dll@0xec04
5  GoingIME.dll  GoingIME.dll@0x36af7
6  GoingIME.dll  GoingIME.dll@0x1961f
7  GoingIME.dll  GoingIME.dll@0x19465
8  GoingIME.dll  GoingIME.dll@0x19315
9  user32.dll  _InternalCallWinProc

Comment 6

[Magnus Melin [:mkmelin]]

So does folder properties | Repair folder help?

Comment 7

[Magnus Melin [:mkmelin]]

yj.chang, please try comment 6.