Closed Bug 1914391 Opened 1 year ago Closed 1 year ago

adobe.com - On screen keyboard overlaps the input field when trying to type in the support chat

Categories

(Web Compatibility :: Site Reports, defect, P3)

Product:
Web Compatibility
Component:
Site Reports
Version:
Firefox 131
Platform:
ARM
Android
Type:
defect

Tracking

(firefox129 wontfix, firefox131 wontfix, firefox132 fixed)

Status:
RESOLVED FIXED
Tracking Flags:
Tracking Status
firefox129 --- wontfix
firefox131 --- wontfix
firefox132 --- fixed

People

(Reporter: ctanase, Assigned: botond)

References

(
URL
)

Details

(Keywords: webcompat:platform-bug, webcompat:site-report)

User Story

platform:android
impact:feature-broken
configuration:general
affects:all
branch:release
diagnosis-team:layout

Attachments

(1 file)

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366.93 KB, image/png
Details
Attached image image.png —

Environment:
Operating system: OnePlus 6 A6000 (Android 11)
Firefox version: Nightly 131.0a1-20240820095153

Steps to reproduce:

  1. Go to https://helpx.adobe.com/support.html
  2. If prompted select the US website.
  3. Dismiss the cookie banner.
  4. Tap on the Chat icon.
  5. Tap on the input field.

Expected Behavior:
The input field is visible while typing.

Actual Behavior:
The input field is not visible, the on screen keyboard overlaps.

Notes:

  1. Screenshot attached
  2. Reproducible regardless of the ETP status
  3. Reproducible on Firefox Release as well
  4. Not reproducible on Chrome
  5. Issue found during WebCompat team [Top100] websites testing
Severity: -- → S3
User Story: (updated)
Keywords: webcompat:needs-diagnosis, webcompat:site-report
Priority: -- → P3

Botond, Jeff told me to ni? you.

Flags: needinfo?(botond)

I confirmed that the issue does not occur with interactive-widget=resizes-visual.

Depends on: 1916002
Flags: needinfo?(botond)

We can call this diagnosed, then, and presumably fixed-in-Nightly at least by bug 1884807.

Depends on: 1884807
Keywords: webcompat:needs-diagnosis

Verified the issue and I could no longer reproduce it, based on the steps to reproduce.

Tested with:

Browser / Version: Firefox Release 132.0.2 (2016055415-🦎132.0.2-20241110192737🦎)/Firefox Nightly 134.0a1 (2016056767-🦎134.0a1-20241117211558🦎)
Operating System: Google Pixel 3 (Android 12) -1080 x 2160 pixels, 18:9 ratio (~443 ppi density)
Operating System: Oppo Find X5 (Android 13) - 1080 x 2400 pixels, 20:9 ratio (~402 ppi density)

Thanks for testing! Closing as fixed by bug 1884807 / bug 1916002.

Status: NEW → RESOLVED
Closed: 1 year ago
status-firefox132: --- → fixed
Resolution: --- → FIXED
See Also: → 1950810
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