1987894 - Incoming server settings page from Account hub gets stuck when double clicking on any drop-downs

Status: RESOLVED WORKSFORME

(Thunderbird :: Account Manager, defect)

Description

[Ramona Gavrilescu]

Affected builds:

• 140.2.1ESR(20250828033206
• 143.0b4(20250908212943)
• 144.0a1(20250909103128

Affected OS:

• Win 11 Dev (27934.1)
• Win 10 22h2(19045.6159)

Steps to reproduce:
1.Setup a new account in Account hub.
2.Fill in email account and click on Continue button.
3.Click on Edit Configuration.
4.Double click on Protocol drop-down.

Actual results:
When clicking multiple times in succession on a drop-down, the drop-down options are displayed and remain locked in the open position, and are not being closed, not even when clicking again on the drop-down, nor by clicking on “X”, “Back” and “Continue” buttons or outside the drop-down (not even the "Esc" button).
Seldomly, this behavior can be triggered by also double clicking on a drop-down.
In order for the page to be responsive again you need to choose an option from the drop-down.
 
Expected results:

The drop-downs should not be locked in any position when interacting with them and should be highly responsive, no matter how many times they are clicked.

We have also tried on macOS 15, macOS 26 and Ubuntu 24 and we couldn’t reproduce it.
We have searched for a bug report and couldn’t find any, you want us to file a bug report?

I attached a video

Comment 1

[Martin Giger [:freaktechnik]]

If this is still an issue with selects, there's even less we can do about it - this is behavior from an element we're using from the platform/Firefox.