Closed Bug 209546 Opened 21 years ago Closed 21 years ago

Mozilla crashes on startup: Program Error

Categories

(SeaMonkey :: General, defect)

Product:
SeaMonkey
Component:
General
Platform:
x86
Windows 2000
Type:
defect
Priority:
Not set
Severity:
critical

Tracking

(Not tracked)

Status:
VERIFIED DUPLICATE of bug 195600

People

(Reporter: robinson, Unassigned)

Details

User-Agent:       Mozilla/4.0 (compatible; MSIE 5.01; Windows NT 5.0)
Build Identifier: mozilla-win32-installer-sea (won't run to get info)

Installed 1.4rc1 and Mozilla would not startup after install. Retrieved the 
nightly build to see if there was already a fix and try to provide most 
relevant feedback. Stack track / Dr. Watson information follows.

Reproducible: Always

Steps to Reproduce:
1. Click on Mozilla Icon.
2. Receive program error.

Actual Results:  
Error log generated by Dr. Watson. No other activity.

Expected Results:  
It should work.

tion occurred:
        App: mozilla.exe (pid=668)
        When: 6/16/2003 @ 10:25:20.320
        Exception number: c0000005 (access violation)

*----> System Information <----*
        Computer Name: NBRLAP
        User Name: Administrator
        Number of Processors: 1
        Processor Type: x86 Family 6 Model 8 Stepping 6
        Windows 2000 Version: 5.0
        Current Build: 2195
        Service Pack: 2
        Current Type: Uniprocessor Free
        Registered Organization: ORG
        Registered Owner: NAME

*----> Task List <----*
   0 Idle.exe
   8 System.exe
 152 SMSS.exe
 172 csrss.exe
 192 WINLOGON.exe
 220 services.exe
 232 LSASS.exe
 380 svchost.exe
 424 svchost.exe
 468 spoolsv.exe
 500 ati2evxx.exe
 592 NMSSvc.exe
 648 regsvc.exe
 664 mstask.exe
 692 winmgmt.exe
 752 svchost.exe
 260 explorer.exe
 972 msiexec.exe
 840 atiptaxx.exe
1008 PROMon.exe
 756 AcroTray.exe
 668 mozilla.exe
 904 drwtsn32.exe
   0 _Total.exe

(00400000 - 00424000) 
(77F80000 - 77FFA000) 
(60F80000 - 60FA7000) 
(77DB0000 - 77E0B000) 
(77E80000 - 77F31000) 
(77D30000 - 77D9D000) 
(75050000 - 75058000) 
(75030000 - 75043000) 
(78000000 - 78046000) 
(75020000 - 75028000) 
(60FC0000 - 60FC7000) 
(77E10000 - 77E6F000) 
(77F40000 - 77F79000) 
(782F0000 - 7852F000) 
(77C70000 - 77CBA000) 
(77B50000 - 77BD9000) 
(61D40000 - 61DAB000) 
(60FB0000 - 60FB6000) 
(77A50000 - 77B3C000) 
(775A0000 - 77625000) 
(779B0000 - 77A4B000) 
(61C10000 - 61C58000) 
(61FD0000 - 62001000) 
(61DB0000 - 61DCF000) 
(61820000 - 6186C000) 
(61020000 - 61072000) 
(61900000 - 61909000) 
(61CF0000 - 61CF7000) 
(601A0000 - 601B7000) 
(617A0000 - 617AE000) 
(61B20000 - 61B29000) 
(60E40000 - 60E66000) 
(61C80000 - 61C87000) 
(61C90000 - 61CA0000) 
(61C60000 - 61C6D000) 
(61CA0000 - 61CAC000) 
(61CB0000 - 61CC4000) 
(61C70000 - 61C79000) 
(61950000 - 61960000) 
(61E20000 - 61E36000) 
(61010000 - 6101D000) 
(611F0000 - 61200000) 
(61CE0000 - 61CE6000) 
(61B40000 - 61B65000) 
(61680000 - 6169A000) 
(61810000 - 61816000) 
(617E0000 - 617EB000) 
(60FD0000 - 60FF3000) 
(61000000 - 61006000) 
(61A40000 - 61A99000) 
(61B70000 - 61BAC000) 
(61AA0000 - 61AB3000) 
(61BB0000 - 61C05000) 
(61AF0000 - 61B1B000) 
(61D30000 - 61D3C000) 
(61CD0000 - 61CD8000) 
(61AC0000 - 61AEB000) 
(61D00000 - 61D09000) 
(616E0000 - 616EA000) 
(61D10000 - 61D28000) 
(61A30000 - 61A38000) 
(60E70000 - 60E76000) 
(61910000 - 61947000) 
(61790000 - 61797000) 
(61980000 - 6198D000) 
(61B30000 - 61B3C000) 
(61990000 - 619D8000) 
(618D0000 - 618D6000) 
(10000000 - 1003E000) 

State Dump for Thread Id 0x3a4

eax=6c614349 ebx=00000000 ecx=0023edf4 edx=317b0fff esi=61d83b40 edi=00e20608
eip=61d80907 esp=0012f7b8 ebp=0012f7dc iopl=0         nv up ei pl nz na pe nc
cs=001b  ss=0023  ds=0023  es=0023  fs=0038  gs=0000             efl=00000202


function: NS_NewGenericFactory
        61d808e8 895d08           mov     [ebp+0x8],ebx          
ss:00bacdae=????????
        61d808eb e81c020000       call   nsCOMPtr_base::assign_from_helper 
(61d80b0c)
        61d808f0 8d4dec           lea     ecx,[ebp+0xec]         
ss:00bacdae=????????
        61d808f3 8975e8           mov     [ebp+0xe8],esi         
ss:00bacdae=????????
        61d808f6 e8df010000       call    nsCOMPtr_base::~nsCOMPtr_base 
(61d80ada)
        61d808fb 395d08           cmp     [ebp+0x8],ebx          
ss:00bacdae=????????
        61d808fe 7437             jz      nsCString::`vftable'+0x1ee7 (61d89437)
        61d80900 8b4724           mov     eax,[edi+0x24]         
ds:0189dbda=????????
        61d80903 3bc3             cmp     eax,ebx
        61d80905 7430             jz      nsCString::`vftable'+0x1ee7 (61d89437)
FAULT ->61d80907 8b00             mov     eax,[eax]              
ds:6c614349=????????
        61d80909 3bc3             cmp     eax,ebx
        61d8090b 7421             jz      nsVariant::`vftable'+0xae (61d83c2e)
        61d8090d 33f6             xor     esi,esi
        61d8090f 803800           cmp     byte ptr [eax],0x0           
ds:6c614349=??
        61d80912 741a             jz      nsCString::`vftable'+0x1ede (61d8942e)
        61d80914 8b4d08           mov     ecx,[ebp+0x8]          
ss:00bacdae=????????
        61d80917 50               push    eax
        61d80918 ff7510           push    dword ptr [ebp+0x10]   
ss:00bacdae=????????
        61d8091b 8b11             mov     edx,[ecx]              
ds:0023edf4=00000006
        61d8091d 51               push    ecx
        61d8091e ff520c           call    dword ptr [edx+0xc]    
ds:3222e5d1=????????

*----> Stack Back Trace <----*

FramePtr ReturnAd Param#1  Param#2  Param#3  Param#4  Function Name
0012F7DC 61D6788F 0023F34C 0023EDD0 00E208F8 00D9D770 xpcom!
NS_NewGenericFactory 
0012FC30 61D6812B 00E5BC40 00D9D770 00000000 00000000 xpcom!
nsServiceManager::UnregisterService 
0012FD90 61D6775D 0023F348 00000000 00E208F8 0012FDC8 xpcom!
nsServiceManager::UnregisterService 
0012FDC0 61D676B0 00000000 00000000 00E208F8 61D65B89 xpcom!
nsServiceManager::UnregisterService 
0012FDD0 61D65B89 0023F348 00000000 00235A30 00000000 xpcom!
nsServiceManager::UnregisterService  (FPO: [3,0,0])
0012FE60 61D660D8 00000000 00000000 00000001 00000000 xpcom!
nsCreateInstanceFromCategory::operator() 
0012FE7C 61D44341 0023EDD8 00000000 80000000 00235D10 xpcom!
nsCreateInstanceFromCategory::operator() 
0012FED4 00410754 0012FEF4 00D78C88 00235D10 000000D6 xpcom!NS_InitXPCOM2 
0012FEF8 0040195F 000000D6 780417A4 00000030 00000003 mozilla!
CBufDescriptor::CBufDescriptor 
0012FF14 00402F2F 00000002 002338E0 00133377 00411288 mozilla!
nsDependentString::Length 
0012FF24 00411288 00400000 00000000 00133377 00000001 mozilla!
nsDependentCString::nsDependentCString  (FPO: [4,0,1])
0012FFC0 77EA847C 000000D6 C0000034 7FFDF000 C0000005 mozilla!
nsString::GetFlatBufferHandle 
0012FFF0 00000000 00411154 00000000 000000C8 00000100 kernel32!
ProcessIdToSessionId 

*----> Raw Stack Dump <----*
0012f7b8  00 00 00 00 00 00 00 80 - 48 f3 23 00 40 3b d8 61  ........H.#.@;.a
0012f7c8  d0 ed 23 00 00 00 00 00 - 06 00 00 00 d8 ed 23 00  ..#...........#.
0012f7d8  00 00 00 00 30 fc 12 00 - 8f 78 d6 61 4c f3 23 00  ....0....x.aL.#.
0012f7e8  d0 ed 23 00 f8 08 e2 00 - 70 d7 d9 00 84 60 d8 61  ..#.....p....`.a
0012f7f8  48 f3 23 00 00 00 00 80 - 00 00 00 00 b4 fa 12 00  H.#.............
0012f808  00 00 00 00 38 f8 12 00 - 4f 77 f8 77 10 fc 12 00  ....8...Ow.w....
0012f818  00 00 00 00 44 f8 12 00 - 8c fa 12 00 00 00 00 00  ....D...........
0012f828  10 fc 12 00 68 b8 fa 77 - 00 00 00 00 00 00 00 00  ....h..w........
0012f838  bc fa 12 00 0f 54 e9 77 - b4 fa 12 00 00 00 00 00  .....T.w........
0012f848  00 00 00 00 5f 53 e9 77 - 88 09 e2 00 00 00 00 00  ...._S.w........
0012f858  20 00 00 00 d0 d4 76 06 - ed f3 c2 01 20 89 de e9   .....v..... ...
0012f868  10 34 c3 01 00 9a 70 21 - 23 ce c2 01 00 00 00 00  .4....p!#.......
0012f878  00 90 03 00 00 10 00 00 - 00 00 00 00 78 00 70 00  ............x.p.
0012f888  69 00 63 00 61 00 6c 00 - 2e 00 64 00 6c 00 6c 00  i.c.a.l...d.l.l.
0012f898  00 00 6c 00 00 00 63 00 - 65 00 2e 00 6a 00 73 00  ..l...c.e...j.s.
0012f8a8  00 00 6a 00 73 00 00 00 - 00 00 6e 00 65 00 72 00  ..j.s.....n.e.r.
0012f8b8  2e 00 6a 00 73 00 00 00 - 00 00 00 00 04 f9 12 00  ..j.s...........
0012f8c8  40 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00  @...............
0012f8d8  00 f9 12 00 10 f9 12 00 - 03 00 00 00 98 25 fb 77  .............%.w
0012f8e8  00 00 23 00 18 07 23 00 - 03 00 00 00 00 00 00 00  ..#...#.........

State Dump for Thread Id 0x430

eax=00236444 ebx=0084fecc ecx=00000000 edx=00000000 esi=77f88e68 edi=00000080
eip=77f88e73 esp=0084feb0 ebp=0084fed4 iopl=0         nv up ei ng nz ac po cy
cs=001b  ss=0023  ds=0023  es=0023  fs=0038  gs=0000             efl=00000297


function: NtWaitForSingleObject
        77f88e68 b8ea000000       mov     eax,0xea
        77f88e6d 8d542404         lea     edx,[esp+0x4]          
ss:012cd483=????????
        77f88e71 cd2e             int     2e
        77f88e73 c20c00           ret     0xc
        77f88e76 8bff             mov     edi,edi

*----> Stack Back Trace <----*

FramePtr ReturnAd Param#1  Param#2  Param#3  Param#4  Function Name
0084FED4 77E8B32B 00000080 0000EA60 00000000 60F9838C ntdll!
NtWaitForSingleObject 
0000EA60 00000000 00000000 00000000 00000000 00000000 kernel32!
WaitForSingleObject 

*----> Raw Stack Dump <----*
0084feb0  35 9b ea 77 80 00 00 00 - 00 00 00 00 cc fe 84 00  5..w............
0084fec0  dc 63 23 00 c0 64 23 00 - ec 62 23 00 00 ba 3c dc  .c#..d#..b#...<.
0084fed0  ff ff ff ff 60 ea 00 00 - 2b b3 e8 77 80 00 00 00  ....`...+..w....
0084fee0  60 ea 00 00 00 00 00 00 - 8c 83 f9 60 80 00 00 00  `..........`....
0084fef0  60 ea 00 00 d0 62 23 00 - c0 64 23 00 5c ff 84 00  `....b#..d#.\...
0084ff00  d0 62 23 00 9c 41 f9 60 - dc 63 23 00 ec 62 23 00  .b#..A.`.c#..b#.
0084ff10  98 34 33 00 60 47 f9 60 - 98 34 33 00 43 44 f9 60  .43.`G.`.43.CD.`
0084ff20  c0 64 23 00 68 63 23 00 - d0 62 23 00 98 34 33 00  .d#.hc#..b#..43.
0084ff30  a8 62 23 00 04 e4 d6 61 - 68 63 23 00 98 34 33 00  .b#....ahc#..43.
0084ff40  6c 65 23 00 0c 64 23 00 - a0 66 23 00 b4 ff 84 00  le#..d#..f#.....
0084ff50  a0 66 23 00 f8 8b d6 61 - 40 67 23 00 b4 ff 84 00  .f#....a@g#.....
0084ff60  42 88 d6 61 a8 62 23 00 - c0 64 23 00 31 4e f9 60  B..a.b#..d#.1N.`
0084ff70  00 64 23 00 a0 40 23 00 - a0 40 23 00 5c 4d 6f 7a  .d#..@#..@#.\Moz
0084ff80  a0 66 23 00 c0 a3 00 78 - c0 64 23 00 5c 4d 6f 7a  .f#....x.d#.\Moz
0084ff90  69 6c 6c 61 a0 66 23 00 - a0 69 c0 81 8c ff 84 00  illa.f#..i......
0084ffa0  70 f0 42 80 dc ff 84 00 - 11 db 00 78 a0 41 03 78  p.B........x.A.x
0084ffb0  00 00 00 00 ec ff 84 00 - d8 b2 e8 77 a0 66 23 00  ...........w.f#.
0084ffc0  5c 4d 6f 7a 69 6c 6c 61 - a0 66 23 00 00 d0 fd 7f  \Mozilla.f#.....
0084ffd0  6c 6c 00 63 c0 ff 84 00 - 6c 6c 00 63 ff ff ff ff  ll.c....ll.c....
0084ffe0  6c 13 ed 77 98 2a e8 77 - 00 00 00 00 00 00 00 00  l..w.*.w........

State Dump for Thread Id 0x3e0

eax=77d3f13f ebx=00143138 ecx=00000001 edx=00000000 esi=00142ff0 edi=00000100
eip=77f88a97 esp=00d6fe28 ebp=00d6ff74 iopl=0         nv up ei pl nz na pe nc
cs=001b  ss=0023  ds=0023  es=0023  fs=0038  gs=0000             efl=00000202


function: ZwReplyWaitReceivePortEx
        77f88a8c b8ac000000       mov     eax,0xac
        77f88a91 8d542404         lea     edx,[esp+0x4]          
ss:017ed3fb=????????
        77f88a95 cd2e             int     2e
        77f88a97 c21400           ret     0x14
        77f88a9a 8bff             mov     edi,edi

*----> Stack Back Trace <----*

FramePtr ReturnAd Param#1  Param#2  Param#3  Param#4  Function Name
00D6FF74 77D587A2 77D422AE 00142FF0 40142AEC 00000070 ntdll!
ZwReplyWaitReceivePortEx 
00D6FFA8 77D3F157 00141E50 00D6FFEC 77E8B2D8 00143138 rpcrt4!TowerConstruct 
00D6FFB4 77E8B2D8 00143138 40142AEC 00000070 00143138 rpcrt4!
I_RpcServerInqTransportType 
00D6FFEC 00000000 77D3F13F 00143138 00000000 00000008 kernel32!lstrcmpiW 

*----> Raw Stack Dump <----*
00d6fe28  dc 8e d5 77 10 01 00 00 - 54 ff d6 00 00 00 00 00  ...w....T.......
00d6fe38  d0 55 14 00 58 ff d6 00 - 38 0a 14 00 50 1e 14 00  .U..X...8...P...
00d6fe48  38 31 14 00 83 af 44 80 - 5c 04 00 00 10 a6 dd 81  81....D.\.......
00d6fe58  00 00 00 00 01 00 00 00 - 00 00 00 00 00 e0 fd 7f  ................
00d6fe68  fc 07 30 c0 18 1c 3f be - f1 ad 44 80 00 d0 fd 7f  ..0...?...D.....
00d6fe78  00 00 00 00 00 00 00 00 - 00 d0 fd 7f 48 7a cf 81  ............Hz..
00d6fe88  01 91 c5 81 00 00 00 00 - 74 ff 1f c0 00 00 00 00  ........t.......
00d6fe98  00 90 f9 7f c8 21 d3 81 - 01 a6 dd 81 00 00 00 00  .....!..........
00d6fea8  64 fe 1f c0 83 af 44 80 - 76 06 00 00 10 a6 dd 81  d.....D.v.......
00d6feb8  00 f0 c5 01 1c 00 30 c0 - 00 00 00 00 48 c8 e7 e1  ......0.....H...
00d6fec8  76 06 00 00 00 d0 fd 7f - 46 02 00 00 35 74 46 80  v.......F...5tF.
00d6fed8  04 1c 3f be a0 69 c0 81 - 01 00 00 00 b0 cd de 81  ..?..i..........
00d6fee8  00 e8 e2 81 20 90 c5 81 - 00 4a 00 e1 50 2a 45 80  .... ....J..P*E.
00d6fef8  00 00 00 82 00 00 00 02 - 44 1c 3f be 74 e0 48 80  ........D.?.t.H.
00d6ff08  a8 a0 7e 82 00 4a 00 e1 - 55 e0 48 80 20 90 c5 81  ..~..J..U.H. ...
00d6ff18  a0 69 c0 81 50 2a 45 80 - 4c 1c 3f be 01 00 00 00  .i..P*E.L.?.....
00d6ff28  40 2d 47 80 20 e0 b2 81 - 20 e0 ed 81 00 00 00 00  @-G. ... .......
00d6ff38  b0 e1 ed 81 60 1c 3f be - 46 02 00 00 7b ad 42 80  ....`.?.F...{.B.
00d6ff48  10 2f 06 80 80 e1 ed 81 - 20 e0 ed 81 00 00 00 00  ./...... .......
00d6ff58  00 a2 2f 4d ff ff ff ff - 50 fe d6 00 ff ff ff ff  ../M....P.......
reporter : you give very little information about the steps preceding the
installation. Was it a clean install?

I'm suspecting you tried to upgrade from an older Moz. In that case, take a look
at bug 195600. More info can be found at bug 200623 comment 4.

If that sounds familiar, dupe this bug to bug 195600.
Sorry for not finding the dupe earlier. I had mozilla calendar installed and the
uninstall for the browser itself leaves calendar components in. I removed the
calendar components and the install worked.

*** This bug has been marked as a duplicate of 195600 ***
Status: UNCONFIRMED → RESOLVED
Closed: 21 years ago
Resolution: --- → DUPLICATE
verified
Status: RESOLVED → VERIFIED
Product: Browser → Seamonkey
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