260076 - No new mail notification icon when using global inbox and filters

Status: RESOLVED FIXED

(Thunderbird :: General, defect)

Description

[Chris Farmer]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; rv:1.7.3) Gecko/20040913 Firefox/0.10
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.7) Gecko/20040803 Firefox/0.9.3

When email arrives to an account that is set to use the global inbox (ie, the
inbox from Local Folders) the new mail notification does not appear.  The popup
alert box is intermittent but infrequently works.  I never see the system tray
icon.  I don't have speakers on this machine so I can't tell you whether the new
mail sound is played.

Reproducible: Always
Steps to Reproduce:
1. Add a POP3 account to use the global inbox feature in Thunderbird 0.8.
2. Turn on the "Show an alert" setting for new mail.
3. Send mail this this account, and wait for it to arrive.

Actual Results:  
Usually I will see no popup alert; there is never any system tray icon.

Expected Results:  
Popup alert and white icon in the system tray.

Setting the POP account back to use its own inbox restores the notification
functionality.

Comment 1

[orion]

I have the same problem.  I am using version 0.8 (20040913), with only 1
extenstion installed: Contacts Sidebar 0.3.

I have never once seen a new mail notification (I have been using this build
since its release date, and get email several times daily).  I have "show an
alert" checked, play an alert is not.

This particular installation has 1 account, specified as global and the mail
goes to my Local Folders-->Inbox.

Comment 2

[Chris Robinson]

I experience this problem as well.   The audio notification does work if that is
important.  It's just the system tray and popup alert that isn't working.  

Comment 3

[Cait]

Using TB version 0.8 (20040913) (WinXP Pro SP1), I'm experiencing the same
problem.  No pop-up or system tray notification when using Local Folders. 
System sound does fire however.

I see the same problem forcing one account to go into another (inbox for
different account).

If you restore accounts to their normal set-ups, notifications fire as expected.

I've tested this on a fresh install of TB (brand new profile as well) with no
extensions.

Comment 4

[Mike Cowperthwaite]

I can confirm this bug also occurs when the POP account is deferred to another 
POP account, not just to the Local Folders.
Reproduced with TB 0.8 milestone, Win2K.

Could not reproduce with Mozilla 1.8a4-0924 -- I got the notification for the 
deferred account, with that program.

Comment 5

[Mike Cowperthwaite]

*** Bug 250369 has been marked as a duplicate of this bug. ***

Comment 6

[Mike Cowperthwaite]

*** Bug 259377 has been marked as a duplicate of this bug. ***

Comment 7

[chris]

Experiencing same: no popup alerts or systray reminders for new POP emails in
local folders on global acct.

Win2k/
Mozilla/5.0 (Windows; U; Windows NT 5.0; rv:1.7.3) Gecko/20040913 Firefox/0.10

Thunderbird version 0.8 (20040913).

Comment 8

[Chris Farmer]

More on this.  I now have two machines with Thunderbird.  On on, the
notifications work using global inbox.  On the other, they don't work when
global inbox is enabled.  If it can help reproduce this bug, I can post the
configuration files from each program to this bug.  Please let me know what
files you'd like to see.

Comment 9

[Mike]

I am experiencing the same problem, but on Linux (Thunderbird 0.8 + New Mail
Icon extension, moztraybiff.mozdev.org). The new mail notification icon in
system tray works intermittently with Global Inbox enabled. New mail sound works
always. I tried to do some testing to see why it works only sometimes, but there
is no apparent connection to anything.
I suggest changing the OS field to 'All'.

Comment 10

[Dirkjan Ochtman (:djc)]

I am using version 0.8 (20040913) on Windows XP (w/ SP 2), and this is a problem
for me as well. I use the Global Inbox, and the system tray icon shows up only
once in a while (as does the notification).

Comment 11

[Jon Baumgartner]

This is happening on versions of Windows other than XP as well as Linux.
Shouldn't this be OS "All"?

Comment 12

[Chris Farmer]

Moving to OS: All.

Comment 13

[Nicholas Shewmaker]

I'm running TB 0.8 and was having the same problem: audio notification worked,
but no systray notifications.  Then, I upgraded Mozilla from 1.7 to 1.7.3 and
again to 1.8a4 (trying to find a bug).  Mozilla is now uninstalled, with Firefox
0.9.3 installed.  I also uninstalled JRE 1.4.2 and installed 1.5.  One of these
seems to have fixed the problem, because I now have systray alerts with global
inbox.
Sorry I wasn't paying more attention, but maybe that'll help point someone in
the right direction.

Comment 14

[David :Bienvenu]

Chris, the first files to see are your prefs.js for the two profiles.

Comment 15

[Gordon Dickens]

Hi David, et. al.;

The mail notification envelope quit appearing in my system tray upon installing
TB0.8 with global inbox as well.  I have two email accounts and I just ran the
following test.  I first removed one account from the global inbox. The result
was the continued absense of the mail notification envelope upon receipt of
messages.  I then removed the other account from the global inbox such that none
of my accounts use global inbox.  Then, the mail notification envelope began
appearing (as it should) upon receipt of messages.  Then, once I made either
account use global inbox again then the problem reappeared with no mail
notification envelope in the system tray.  

This bug's dependence on the global inbox is very easy to duplicate at least in
my installation.

FYI,

Gordon Dickens

Comment 16

[David :Bienvenu]

I'm able to reproduce the problem and I believe I have a fix for it...the
problem is that when we get to the code that decides whether or not to put up an
alert about new mail, we check if we're really running biff or not (we don't put
up new notifications if the user presses get new mail). The problem is that
we're setting the performingBiff flag on the pop3 server, but checking it on the
local folders server...I've got a patch that makes us set the performingbiff
flag on the local folders server...

Comment 17

[Mike Cowperthwaite]

(In reply to comment #16)
> (we don't put up new notifications if the user presses get new mail).

I thought I'd seen as much, but not consistently.  Is there a difference there 
between Get New Mail for <account> and Get New Mail for ALL accounts?

Anyway, given that, how to explain bug 260245?

Comment 18

[David :Bienvenu]

if we're not setting and clearing the performing biff flag correctly in the
global inbox case, that could help explain bug 260245...but I don't know for
sure. There's still some things I'm not sure about in the multiple account case.

Comment 19

[David :Bienvenu]

Attachment: proposed fix

Comment 20

[Dave Murray]

I don't believe this is fully fixed yet, I'm afraid.

If you follow the steps to reproduce from the original reporter, but first
enable "Do not mark messages as junk mail if the sender is in my address book"
in the junk mail controls for local folders, the problem still exists, as described.

See http://forums.mozillazine.org/viewtopic.php?t=139727.

I'm using version 0.8 (2004-10-25 branch) on Windows XP SP2.

Comment 21

[Tommy Becker]

David, I have to agree with Comment 20.  I'm using the 10/26 nightly, and the
problem is still there.  Messages that get downloaded to the Global Inbox when I
first start TB (not by clicking Get Mail), do not trigger the tray icon.

Comment 22

[Worcester12345]

reopen?

Comment 23

[Cait]

The problem is still appearing in version 0.9 (20041103), using the Global
Inbox.  Granted, it is intermittent this time, but notifications (both pop-up
and system tray) do not fire on a consistent basis.

At least the message filters appear to be working correctly for the Global Inbox.

Comment 24

[Doug Wright]

I am still seeing this problem.

It also seems to occur with mail that gets filtered into folders - if the mail
stays in my inbox (i.e. isn't filtered), i'll get the icon.

Comment 25

[franck poupart]

I have also the same problem . 
It seems to happen randomly. 
My  installation has 4 accounts ,  and all the mail
goes to my Local Folders-Inbox or are filtered to other subfolders.
does the propose patch work??? 

Comment 26

[Worcester12345]

(In reply to comment #25)
> I have also the same problem . 
> It seems to happen randomly. 
> My  installation has 4 accounts ,  and all the mail
> goes to my Local Folders-Inbox or are filtered to other subfolders.
> does the propose patch work??? 

Please let us know what you find out, franck.

Comment 27

[Tommy Becker]

Can someone please reopen this bug?  It's obviously not fixed, but it's not
gonna get any attention since it's labeled RESOLVED.

Comment 28

[David :Bienvenu]

adjusting summary to reflect filter case. I do see this problem and should have
a fix today.

Comment 29

[David :Bienvenu]

Attachment: proposed fix

need to set the dest server (in this case, local folders), as performing biff,
so the notification will fire.

Comment 30

[David :Bienvenu]

2nd patch checked into branch and trunk - please try tomorrow's build.

Comment 31

[Dave Murray]

David,

I've just tried build 20041116 (branch) and I think you've nailed it this time.

Well done, and thank you!

Comment 32

[Gordon Dickens]

Hi David,

I will second what Dave Murray said.  I have downloaded and tested the 20041117
branch build and the new mail notification icon is working properly.  It appears
that the latest patch corrected the problem.

Thanks,

Gordon

Comment 33

[RobertJ]

*** Bug 270489 has been marked as a duplicate of this bug. ***