User-Agent: Mozilla/5.0 (Windows; U; Windows NT 5.1; rv:1.7.3) Gecko/20040913 Firefox/0.10 Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.7) Gecko/20040803 Firefox/0.9.3 When email arrives to an account that is set to use the global inbox (ie, the inbox from Local Folders) the new mail notification does not appear. The popup alert box is intermittent but infrequently works. I never see the system tray icon. I don't have speakers on this machine so I can't tell you whether the new mail sound is played. Reproducible: Always Steps to Reproduce: 1. Add a POP3 account to use the global inbox feature in Thunderbird 0.8. 2. Turn on the "Show an alert" setting for new mail. 3. Send mail this this account, and wait for it to arrive. Actual Results: Usually I will see no popup alert; there is never any system tray icon. Expected Results: Popup alert and white icon in the system tray. Setting the POP account back to use its own inbox restores the notification functionality.
I have the same problem. I am using version 0.8 (20040913), with only 1 extenstion installed: Contacts Sidebar 0.3. I have never once seen a new mail notification (I have been using this build since its release date, and get email several times daily). I have "show an alert" checked, play an alert is not. This particular installation has 1 account, specified as global and the mail goes to my Local Folders-->Inbox.
I experience this problem as well. The audio notification does work if that is important. It's just the system tray and popup alert that isn't working.
Using TB version 0.8 (20040913) (WinXP Pro SP1), I'm experiencing the same problem. No pop-up or system tray notification when using Local Folders. System sound does fire however. I see the same problem forcing one account to go into another (inbox for different account). If you restore accounts to their normal set-ups, notifications fire as expected. I've tested this on a fresh install of TB (brand new profile as well) with no extensions.
Assignee: mscott → bienvenu
Status: UNCONFIRMED → NEW
Ever confirmed: true
I can confirm this bug also occurs when the POP account is deferred to another POP account, not just to the Local Folders. Reproduced with TB 0.8 milestone, Win2K. Could not reproduce with Mozilla 1.8a4-0924 -- I got the notification for the deferred account, with that program.
*** Bug 250369 has been marked as a duplicate of this bug. ***
*** Bug 259377 has been marked as a duplicate of this bug. ***
Experiencing same: no popup alerts or systray reminders for new POP emails in local folders on global acct. Win2k/ Mozilla/5.0 (Windows; U; Windows NT 5.0; rv:1.7.3) Gecko/20040913 Firefox/0.10 Thunderbird version 0.8 (20040913).
More on this. I now have two machines with Thunderbird. On on, the notifications work using global inbox. On the other, they don't work when global inbox is enabled. If it can help reproduce this bug, I can post the configuration files from each program to this bug. Please let me know what files you'd like to see.
I am experiencing the same problem, but on Linux (Thunderbird 0.8 + New Mail Icon extension, moztraybiff.mozdev.org). The new mail notification icon in system tray works intermittently with Global Inbox enabled. New mail sound works always. I tried to do some testing to see why it works only sometimes, but there is no apparent connection to anything. I suggest changing the OS field to 'All'.
I am using version 0.8 (20040913) on Windows XP (w/ SP 2), and this is a problem for me as well. I use the Global Inbox, and the system tray icon shows up only once in a while (as does the notification).
This is happening on versions of Windows other than XP as well as Linux. Shouldn't this be OS "All"?
Moving to OS: All.
OS: Windows XP → All
I'm running TB 0.8 and was having the same problem: audio notification worked, but no systray notifications. Then, I upgraded Mozilla from 1.7 to 1.7.3 and again to 1.8a4 (trying to find a bug). Mozilla is now uninstalled, with Firefox 0.9.3 installed. I also uninstalled JRE 1.4.2 and installed 1.5. One of these seems to have fixed the problem, because I now have systray alerts with global inbox. Sorry I wasn't paying more attention, but maybe that'll help point someone in the right direction.
Chris, the first files to see are your prefs.js for the two profiles.
Hi David, et. al.; The mail notification envelope quit appearing in my system tray upon installing TB0.8 with global inbox as well. I have two email accounts and I just ran the following test. I first removed one account from the global inbox. The result was the continued absense of the mail notification envelope upon receipt of messages. I then removed the other account from the global inbox such that none of my accounts use global inbox. Then, the mail notification envelope began appearing (as it should) upon receipt of messages. Then, once I made either account use global inbox again then the problem reappeared with no mail notification envelope in the system tray. This bug's dependence on the global inbox is very easy to duplicate at least in my installation. FYI, Gordon Dickens
I'm able to reproduce the problem and I believe I have a fix for it...the problem is that when we get to the code that decides whether or not to put up an alert about new mail, we check if we're really running biff or not (we don't put up new notifications if the user presses get new mail). The problem is that we're setting the performingBiff flag on the pop3 server, but checking it on the local folders server...I've got a patch that makes us set the performingbiff flag on the local folders server...
(In reply to comment #16) > (we don't put up new notifications if the user presses get new mail). I thought I'd seen as much, but not consistently. Is there a difference there between Get New Mail for <account> and Get New Mail for ALL accounts? Anyway, given that, how to explain bug 260245?
if we're not setting and clearing the performing biff flag correctly in the global inbox case, that could help explain bug 260245...but I don't know for sure. There's still some things I'm not sure about in the multiple account case.
Attachment #161965 - Flags: superreview?(mscott) → superreview+
Status: NEW → RESOLVED
Last Resolved: 15 years ago
Resolution: --- → FIXED
I don't believe this is fully fixed yet, I'm afraid. If you follow the steps to reproduce from the original reporter, but first enable "Do not mark messages as junk mail if the sender is in my address book" in the junk mail controls for local folders, the problem still exists, as described. See http://forums.mozillazine.org/viewtopic.php?t=139727. I'm using version 0.8 (2004-10-25 branch) on Windows XP SP2.
David, I have to agree with Comment 20. I'm using the 10/26 nightly, and the problem is still there. Messages that get downloaded to the Global Inbox when I first start TB (not by clicking Get Mail), do not trigger the tray icon.
The problem is still appearing in version 0.9 (20041103), using the Global Inbox. Granted, it is intermittent this time, but notifications (both pop-up and system tray) do not fire on a consistent basis. At least the message filters appear to be working correctly for the Global Inbox.
I am still seeing this problem. It also seems to occur with mail that gets filtered into folders - if the mail stays in my inbox (i.e. isn't filtered), i'll get the icon.
I have also the same problem . It seems to happen randomly. My installation has 4 accounts , and all the mail goes to my Local Folders-Inbox or are filtered to other subfolders. does the propose patch work???
(In reply to comment #25) > I have also the same problem . > It seems to happen randomly. > My installation has 4 accounts , and all the mail > goes to my Local Folders-Inbox or are filtered to other subfolders. > does the propose patch work??? Please let us know what you find out, franck.
Can someone please reopen this bug? It's obviously not fixed, but it's not gonna get any attention since it's labeled RESOLVED.
adjusting summary to reflect filter case. I do see this problem and should have a fix today.
Status: REOPENED → ASSIGNED
Summary: New mail notification icon does not appear when using global inbox → No new mail notification icon when using global inbox and filters
Target Milestone: --- → Thunderbird1.0
need to set the dest server (in this case, local folders), as performing biff, so the notification will fire.
Attachment #166019 - Flags: superreview?(mscott) → superreview+
2nd patch checked into branch and trunk - please try tomorrow's build.
Status: ASSIGNED → RESOLVED
Last Resolved: 15 years ago → 15 years ago
Resolution: --- → FIXED
David, I've just tried build 20041116 (branch) and I think you've nailed it this time. Well done, and thank you!
Hi David, I will second what Dave Murray said. I have downloaded and tested the 20041117 branch build and the new mail notification icon is working properly. It appears that the latest patch corrected the problem. Thanks, Gordon
*** Bug 270489 has been marked as a duplicate of this bug. ***
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