If you're working on the form and you've entered data, suddenly realizing you need help, clicking the link to turn on help popups will reload the page and you lose your stuff. Suggestions: 1) Put a little question mark (or image with alt of a ?) to the right of each field that can be hovered over to show help. 2) Pass all info to the query form like you do for Edit Query. 3) Turning on help could just add a listener for onmouseover instead of reloading the page. I prefer the first solution, since it is much easier to only show help for those you want help with. This could always be there and not require someone to click a link in the first place. It would also make bug 275756 moot.
It was originally decided to have it reload the page because the help information was fairly verbose and would make the page significantly larger to load if it was included. (This isn't really noticible unless you're on dialup, but then, boy is it every noticible! :)
4) A combination of 1 and 2. You turn them on, but they don't appear unless you specifically hit the little more-info mark.
Reassigning bugs that I'm not actively working on to the default component owner in order to try to make some sanity out of my personal buglist. This doesn't mean the bug isn't being dealt with, just that I'm not the one doing it. If you are dealing with this bug, please assign it to yourself.
Assignee: justdave → query-and-buglist
QA Contact: mattyt-bugzilla → default-qa
I think the average user's connection is good enough nowadays that it should be fine to load the JS always and just have the link enable stuff without reloading the page. This feature came up in pyrzak's students' research: "If information is entered into the Advanced search page, and then the “Give me some help” button is clicked. The page refreshes and loads a pop‐up help feature. Unfortunately this removes all entered fields. "This feature allows for a high level of help for the advanced search page. It also gives a warning that the page will reload. It does not warn you that your entered data will be discarded. "While Frequency and Persistence [of this problem] are on the low end, this problem has a very high impact on new users. Frustrations while using Bugzilla for the first time will quickly lead them to seek other sources for bug tracking, or abandon the project entirely."
Priority: -- → P1
Assignee: query-and-buglist → wicked
Target Milestone: --- → Bugzilla 3.6
(In reply to comment #1) > It was originally decided to have it reload the page because the help > information was fairly verbose and would make the page significantly larger to > load if it was included. (This isn't really noticible unless you're on dialup, > but then, boy is it every noticible! :) So right now the help is about 4kb which compared to the size of the page 195kb is almost insignificant. So maybe we just include the help and the link just sets a "turn it on" flag?
No longer relevant, since this help system is gone from 4.0.
Status: NEW → RESOLVED
Last Resolved: 7 years ago
Resolution: --- → WORKSFORME
Target Milestone: Bugzilla 4.0 → ---
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