295493 - IMAP to IMAP copy fails on messages using labels

Status: RESOLVED WORKSFORME

(Thunderbird :: Mail Window Front End, defect)

Description

[jason lowry]

While migrating IMAP servers, I wanted to keep some of my old messages. The
copies kept failing with the following error:

The current command did not succeed. The mail server responded: APPEND

With further investigation, I determined that it was failing on messages that
had a Thunderbird label set.

To reproduce:
1. set up email accounts on multiple IMAP servers
2. Label a message using Message >> Label
3. Select several messages to copy, including the one with the label
4. Drag the messages from one IMAP folder to the other IMAP folder

Comment 1

[David :Bienvenu]

can you attach an imap protocol log by following these instructions for imap?

http://www.mozilla.org/quality/mailnews/mail-troubleshoot.html#imap

Comment 2

[jason lowry]

In the Mozilla Thunderbird directory, I created a tbird-debug.bat file:

set NSPR_LOG_MODULES=protocol:5
set NSPR_LOG_FILE=c:\thunderbird.log
start thunderbird

The thunderbird.log file was created but remained empty - even after the error
occured.

Comment 3

[David :Bienvenu]

try : set NSPR_LOG_MODULES=IMAP:5

Comment 4

[jason lowry]

Thanks for the tip. Sorry I didn't read the fine print.

Here's some additional information on this bug. First - it seems to only
encounter the problem with messages marked as read. Unread messages with a label
are fine.

Here's the surrounding lines from the APPEND that failed (with my company's
information removed):

500[1f05d88]: 2122a88:imap.xyz.com:S-xyz/bugzilla:ProcessCurrentURL: entering
500[1f05d88]:
2122a88:imap.xyz.com:S-xyz/bugzilla:ProcessCurrentURL:imap://[e-mail]:143/appendmsgfromfile%3E/xyz/bugzilla:
 = currentUrl
500[1f05d88]: 2122a88:imap.xyz.com:S-xyz/bugzilla:SendData: 7 append
"xyz/bugzilla" (\Seen $Label4) {1558}

500[1f05d88]: ReadNextLine [stream=1f2e370 nb=14 needmore=0]
500[1f05d88]: 2122a88:imap.xyz.com:S-xyz/bugzilla:CreateNewLineFromSocket: 7 BAD
APPEND

500[1f05d88]: 2122a88:imap.xyz.com:S-xyz/bugzilla:SendData: Return-Path:
<[e-mail]>

Comment 5

[David :Bienvenu]

can I see the part of the log at the beginning where we select the inbox, and
the a snippet that shows us selecting the bugzilla folder? That will tell me if
the server is advertising that it supports user defined keywords or not. I
believe it's complaining about us trying to set the $label keyword on the append.

Comment 6

[Miles Libbey]

this seems similar to bug 309144.  Should they be merged/duped?

Comment 7

[Magnus Melin [:mkmelin]]

WFM on Mozilla/5.0 (X11; U; Linux i686; en-US; rv:1.8.1.1) Gecko/20061206 Thunderbird/2.0b1 ID:2006120603

Comment 8

[Magnus Melin [:mkmelin]]

->WFM on Mozilla/5.0 (X11; U; Linux i686; en-US; rv:1.8.1.2pre) Gecko/20070212
Thunderbird/2.0pre ID:2007021203.

If you still have problems with a recent 2.0 build (now the labels are tags),
reopen but attach an imap log.
http://www.mozilla.org/quality/mailnews/mail-troubleshoot.html#imap