298229 - Unable to save a copy or move a file to my "Sent" folder even though the mail I send is received by the other party.

Status: RESOLVED DUPLICATE of bug 227995

(Thunderbird :: Message Compose Window, defect)

Description

[JD Roumeliotis]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; en-GB; rv:1.7.6) Gecko/20050226 Firefox/1.0.1
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-GB; rv:1.7.6) Gecko/20050226 Firefox/1.0.1

Unable to save a copy or move a file to my "Sent" folder even though the mail I
send is received by the other party.

Reproducible: Always

Steps to Reproduce:
1. Compose new message (with or without attachments.
2. Click "Send"
3.Receive an error message that unable to copy or send a copy of message to the
"Sent" folder.

Comment 1

[Ken Rohrer]

This also happens on the Mac. I have even set the offending account as the
default mail. When I try to subscribe to the send folder, it doesn't appear on
the drop-down menu.

Comment 2

[Mike Cowperthwaite]

Is this for IMAP mail?  There have been some recent fixes around several 
different apparent hangs when copying messages to the Sent folder; see in 
particular bug 287658, bug 123063, bug 163951.  

The fixes for those are in 1.5b1 and branch builds as well as trunk builds.

Comment 3

[Ken Rohrer]

No, it's POP. I tried the latest build for Sept 10 and the bug is still there.
When I select the "place a copy in:" in the account and then select "sent folder
on:" and my e-mail account, it doesn't work. When I go back in it is unchecked
again. I do not use a secure connection or authentication. The bugs you listed
don't appear to be describing my bug. There is no hanging involved.

Comment 4

[Dimitri]

Thunderbird 1.5 
Same happened when one or more multiple e-mail accounts “Copies& Folders” settings changed from personal to global. Personal Sent and Drafts has been deleted while settings are still directing copy of a messages and drafts to those folders. No error has being displayed. 
Solution:
Set Copies and Folders – Sent and Draft to existing Global folders you want.

Comment 5

[Dimitri]

Thunderbird 1.5 
Same happened when one or more multiple e-mail accounts “Copies& Folders” settings changed from personal to global. Personal Sent and Drafts has been automatically deleted while settings are still directing copy of a messages and drafts to those folders. No error’s being displayed. 
Solution:
Set “Copies and Folders” – “place copy in” and keep message drafts in “Draft” to EXISTING folders you want.

Comment 6

[Mike Cowperthwaite]

JD Roumeliotis, Ken Rohrer: is this bug still a problem for you?

(In reply to comment #3)
> No, it's POP. I tried the latest build for Sept 10 and the bug is still there.
> When I select the "place a copy in:" in the account and then select "sent
> folder on:" and my e-mail account, it doesn't work. When I go back in it is
> unchecked again.

There was just a similar bug uncovered which made it impossible to save setting changes for an account.  In this case, there was an error seen in the Error Console (known as JavaScript Console in 1.5 and earlier versions), which is accessed from the Tools menu.  If this is still a problem, please check that console and see if there's an error.  (Best to open the console first and clear any existing errors before trying to reproduce the problem.)

Comment 7

[Ken Rohrer]

I trashed all the preferences and accounts and started all over again. This was the only way I was able to make it once again place the messages in the sent folder. I don't know if it is still a bug because I resolved it by starting over.

Comment 8

[Gary Kwong [:gkw] [:nth10sd] (NOT official MoCo now)]

Reporter, does the issue still occur with the latest supported 2.0.0.x / Shredder trunk nightlies?

(1.5.0.x is now end-of-life and the latest supported Thunderbird version 2 is 2.0.0.16)

Comment 9

[Joshua Cranmer [:jcranmer]]

RESO INCO per lack of response to the last question. If you feel this change was made in error, please respond to this bug with your reasons why.

Comment 10

[Przemyslaw Bialik]

Reopening:
1 month ago user in the company I'm working have experienced this bug (Thunderbird 2.0.0.14 + POP3).
At first I've created another folder and set to place there sent e-mails and it worked, later IIRC I've rebuild the index of the sent folder and after this the error had disappeared.
The full error is as follows (translation from polish):

Confirm:
There was an error while copying message to the sent folder. Do you want to retry the attempt ?
OK Cancel

Comment 11

[Wayne Mery (:wsmwk)]

sorry to ask "same" question again .... does this reproduce in v3?
if it does, let's shoot the issue.

(reporter's address is dead)

Comment 12

[Wayne Mery (:wsmwk)]

no response.
flipping the coin - dup or incomplete - dup wins