35916 - Can't install Shockwave Player into Mozilla (Netscape 6.01)

Status: VERIFIED FIXED

(Tech Evangelism Graveyard :: English US, defect, P3)

Description

[Miriam Geller]

(THIS IS THE SAME AS BUG 35915 but on WinNT)
When I tried to download Shockwave 8 Player from the above URL on Windows NT, I 
got an error message that said:

Your are about to download a file of type "application/octet-stream". This file 
is unrecognized by Netscape ....

I chose to save the file anyway, but it would not open and execute properly.

Comment 1

[shrirang khanzode]

With tooday's build, I could save and open the file.But the shockwave installer 
tried to look for "Netscape.exe" in the selected folder. The netscape executable 
for 6.0 is named "Netscp6.exe". I am not sure if this is a problem with the 
shockwave installer or a problem in the client. But the file definitely 
downloads and installs itself if I select a 4.x version on my machine. 

Comment 2

[shrirang khanzode]

Resolving invalid as problem in beta need to be reported in Netscape's bug 
report form and this prob needs to be verif on a recent moz build. I do not see 
it in a recent build.Resolving invalid  

Comment 3

[John Unruh]

Reopening. The original problem is still there. "Can't install Shockwave Player 
into Netscape 6". 
1.) Visit sdc.shockwave.com/shockwave/download and get the win32 version of 
shockwave.
2.) Try to install it into Netscape6
What happens: The install fails because it cannot find netscape.exe

Comment 4

[av (gone)]

Original problem should read 'Macromedia installer cannot install Shockwave 
Player into Netscape 6'. It looks specifically for netscape.exe to continue an 
installation, and there is no way _we_ could fix it. Marking invalid.

Comment 5

[shrirang khanzode]

I agree. Unless macromedia release a plugin compatible for netscape6, this 
problem would be seen.VERIFIED

Comment 6

[av (gone)]

Not even a plugin, this is purely installer issue. It is too automatic.

Comment 7

[shrirang khanzode]

*** Bug 56112 has been marked as a duplicate of this bug. ***

Comment 8

[Chris Waterson]

Re-opening. Somebody better talk to Macromedia.

Comment 9

[Chris Waterson]

-> ekrock

Comment 10

[Meredith Tomlin]

This issue has been reolved in the Shockwave install that will be released in 
conjunction with the Netscape release.

Comment 11

[johng]

adding keyword rtm, just learned of this problem.
Also have contacted Troy Evans at Macromedia.

Comment 12

[ekrock's old account (dead)]

*** EVERYONE *** -- Please be *very specific* in your comments and bug reports 
to indicate whether you are talking about the Macromedia Shockwave Plug-in or 
the Macromedia Flash Plug-in. They are two separate products. It is very 
confusing because the Macromedia Shockwave Plug-in installs the Flash Player as 
well, and you can have Flash content within a Shockwave animation.

Bug 56112 is tracking the inability to install Flash Player without 4.x on your 
machine. That is the bug JohnG is working on.

This bug is tracking the inability to install Shockwave Player. Per mtomlin's 
comments that this is fixed in the next release of Shockwave and also in a 
coming installer update for the current release, marking this fixed (with the 
new Shockwave installer bits). 

shrir, please still verify this with the next-release Shockwave bits Meridith is 
giving us access to. 

Thanks all!

Comment 13

[johng]

Like bug 56112, this does not seem to effect anything that is shippe with
Netscape 6.  Shockwave is not shipped with Netscape 6, but the user may already
have an earlier version of Shockwave installed on their computer (from an
different browser).

Will the pre-installed shockwave plug-in work after you install the new Netscape 6?

cc'ing kiwi@macromedia (troy evans), ssu, and marking rtm- since this is a fix
for the Shockwave installer that a user would download from Macromedia.

Comment 14

[Meredith Tomlin]

There will be a release of the Shockwave install in coordination with the 
Netscape 6 release.  This will not include a new version of the player, but the 
install will look for the correct exe.  I have added myself to the cc list in 
case there are any further questions regarding the shockwave install.

Comment 15

[Peter Lubczynski]

Adding Paul Chen and myself to CC:list

Paul, did you already fix this in bug 35915 and it has regressed?

Comment 16

[ekrock's old account (dead)]

Nom. nsbeta1. Shockwave backward compatibility bug, and high-quality plug-in
support is a priority for embedded applications.

Comment 17

[Michael La Guardia]

Eric, on 10/11, you wrote "marking this fixed (with the
new Shockwave installer bits).

shrir, please still verify this with the next-release Shockwave bits Meridith is
giving us access to."

But never marked this bug fixed.  Is it fixed?  Could we get Shrirang to test
this?  I will mark fixed per Eric's earlier comment and then maybe it will get
some attention for confirmation.

Comment 18

[shrirang khanzode]

no ,this is still not fixed. I tried to install both shockwave 8.0 and 8.5 on 
windows trunk (0122) and branch (0117). The 8.0 installer on the macromedia 
website does not recognize and list 6.0 in the 'available browsers' list' that 
pops up i the first step of installation. I have to manually point to the 
netscape6 plugins directory and then  proceed with the installation. However, 
only part of the installation completes and then the problem in bug 57012 is 
seen (6.0 does not launch after completing the initial part of the installation 
since the installer cannot find Netscape.exe). Also, this does not work with 8.5 
installer provided by macromedia. Would it be fine to mark this as a duplicate 
of 57012 since the problem here is the same as seen in 57012 or keep this 
seperate ? FOr the time being, I am reopening this bug..

Comment 19

[Meredith Tomlin]

There will be a release of the Shockwave install in coordination with the 
Netscape release that fixes all priority 1 Shockwave bugs.  This will not 
include a new version of the player, but the install will look for the correct 
exe.

Comment 20

[karnaze (gone)]

moving to m0.9

Comment 21

[Peter Lubczynski]

Chris,

This bug deals with the Shockwave installer not locating the Netscape 
6/Mozilla binary EXE. We can not fix this. Meredith Tomlin from Macromedia says 
they will refresh their software in a comment.

What is the status of this?

Comment 22

[Chris Nalls]

As Meredith says, "There will be a release of the Shockwave install in
coordination with the Netscape release that fixes all priority 1 Shockwave bugs."

We have not yet released that version.

Comment 23

[Sean Su]

FYI: the way to detect where Mozilla is at has changed.  You still do it via 
the windows registry keys tho.  Here's what's changed:

  old:
      key: HKEY_LOCAL_MACHINE\Software\mozilla\seamonkey
      name: CurrentVersion

      key: HKEY_LOCAL_MACHINE\Software\mozilla\seamonkey\[CurrentVersion]\Main
      name: Install Directory

  new:
      key: HKEY_LOCAL_MACHINE\Software\mozilla.org\mozilla
      name: CurrentVersion

      key: HKEY_LOCAL_MACHINE\Software\mozilla.org\mozilla\[CurrentVersion]\Main
      name: Install Directory

Comment 24

[Daniel Veditz [:dveditz]]

> old: HKEY_LOCAL_MACHINE\Software\mozilla\seamonkey
> new: HKEY_LOCAL_MACHINE\Software\mozilla.org\mozilla

The key for Netscape 6, however, has not changed. It is still
"HKEY_LOCAL_MACHINE\Software\Netscape\Netscape 6"

Note, not "Netscape 6.anything", the actual version is contained in the Current 
Version subkey.

Comment 25

[karnaze (gone)]

Reassigning to aruner.

Comment 26

[Peter Lubczynski]

Netscape bugs belong in Bugscape.

Changing Summary to reflect Mozilla

Comment 27

[Phil Peterson]

*** Bug 65389 has been marked as a duplicate of this bug. ***

Comment 28

[Patrick]

Meredith or anyone else,

Seen Meredith states "There will be a release of the Shockwave install in
coordination with the Netscape release that fixes all priority 1 Shockwave
bugs.", the field "Bug 35916 depends on:" should be filled with some values,
shouldn't it?

Comment 29

[Arun Ranganathan]

Patrick,
This is a great point; however, I've been working offline with Shockwave to see
if their issues are closer to resolution, and both QA's are working on some test
cases.  Should it become necessary to further link this, we will!  Meridith,
feel free to link this if you want to also, as Patrick suggests.
-- akr

Comment 30

[Patrick]

Arun and Meredith,
I am not sure to understand. Meredith talks about problems with Netscape/Mozilla
but Arun talks about problems on Macromedia's side. If it is the first case, the
other bugs in Bugzilla should be marked as blocking this bug and that's very
simple. If it's the other way around, then ... well you do what you want to.

Comment 31

[Peter Lubczynski]

To rule Macromedia out, change the UA string to Nav 4.x and test:

Hand-edit Netscape 6\defaults\pref\all-ns.js, add this line, and 
save; this causes N6 to report itself as Nav4.75 

pref("general.useragent.override","Mozilla/4.75 [en] (Macintosh; U)"); 

Comment 32

[Peter Lubczynski]

One problem may be that Macromedia's Netscape Enterprise server is handing back a 
HTTP/1.1 302 Moved Temporarily for the welcome page. No wonder if fails but works 
on reload of orriginal page. Continuing to investigate.....

Send 734 bytes.
<00000000< GET /bin/shockwave/visitor/welcome.jsp?first=sdfafs&last=safsaf&
<00000040< email=asffs%40safas.com&pref=y&lang=en&age=0&url=http%3A%2F%2Fpo
<00000080< ppy.macromedia.com%2Fnetlanski%2Ffiles%2FMovie%2Fmudball.dcr 
<000000BD< HTTP/1.1  
<000000C7< Referer: http://poppy.macromedia.com/netlanski/files/Movie/mudba
<00000107< lldcrDoc.html  
<00000116< Cookie: macromedia_member_id=42339042,fad8619ee711623aea15150a53
<00000156< 2dbe77; auto_login=1; vid=80c23ef8.22181.3a557fa3.17841; 
<0000018F< net6_warning=1; flash5up_total=3  
<000001B1< Host: www.shockwave.com  
<000001CA< User-Agent: Mozilla/5.0 (Macintosh; U; PPC; en-US; rv:0.8.1+) 
<00000208< Gecko/20010419 Netscape6/6.5b0  
<00000228< Accept: */*  
<00000235< Accept-Language: en  
<0000024A< Accept-Encoding: gzip,deflate,compress,identity  
<0000027B< Accept-Charset: ISO-8859-1, utf-8; q=0.667, *; q=0.667  
<000002B3< Keep-Alive: 300  
<000002C4< Connection: keep-alive  
<000002DC<   

Receive 351 bytes.
>00000000> HTTP/1.1 302 Moved Temporarily  
>00000020> Server: Netscape-Enterprise/4.1  
>00000041> Date: Thu, 19 Apr 2001 22:02:04 GMT  
>00000066> Location: http://www.shockwave.com/bin/shockwave/account/welcome
>000000A6> /welcome.jsp?first=sdfafs&last=safsaf&email=asffs%40safas.com&pr
>000000E6> ef=y&lang=en&age=0&url=http%3A%2F%2Fpoppy.macromedia.com%2Fnetla
>00000126> nski%2Ffiles%2FMovie%2Fmudball.dcr  
>0000014A> Connection: close  
>0000015D>   

Comment 33

[Asa Dotzler [:asa]]

unsetting Target Milestone (forgive the trespass) so this doesn't show up as
something that needs fixing for Mozilla 0.9

Comment 34

[Arun Ranganathan]

Resetting target to 0.9.  We're working to resolve this as best as possible! :-)
-- akr

Comment 35

[Arun Ranganathan]

Creating a dependency with 57012 till it can be determined that it is no longer
a blocker.  Input from Shockwave?

Comment 36

[Arun Ranganathan]

created a dependency on 76771 till mtomlin tells us that this bug won't block
installer issues.

Comment 37

[Arun Ranganathan]

I've created dependencies: most have been marked FIXED | VERIFIED except 76771
(see dependency tree).  Despite their FIXED | VERIFIED status, mtomlin's team
seems to think that they aren't fixed quite yet.  Has the Regression Monster
spiked our Kool-Aid (t.m.)?  I am in the process of determining whether further
dependencies are necessary -- as mtomlin says:
"We would like to work with you and your team to resolve all of these issues. 
It seems that streaming and keyboard commands and javascript submit are all
still not functioning."
I would like to know how crucial these are for installer issues, and am
discussing this with mtomlin currently -- can we go ahead without them? etc. 

Comment 38

[Arun Ranganathan]

68756 added as dependency (see dependency tree).  Appears to work in peterl's
local debug builds but not other builds :-(  Regression...

Comment 39

[Peter Trudelle]

Arun, if this is just a tracking bug, could you move it off of 0.9 radar, and
replace it with any dependencies that do need to be fixed for 0.9?  thanks

Comment 40

[Arun Ranganathan]

In fact, this is a bit more complicated than a tracking bug, since it is the 
evangelism bug about skewed installers for Macromedia.  We'd like this 
discussion to be completed in time for 0.9. 
It can only be closed if they fix their installer, which is dependent on all the 
bugs which themselves are dependencies of this bug. 
So this is an evangelism bug, with dependencies -- should I still move it?  If 
so, to 0.9.1? 
 

Comment 41

[Arun Ranganathan]

<a href="show_bug.cgi?id=76769">76769</a>, which is a dupe of <a
href="show_bug.cgi?id=5522">5522</a>, has been added as dependency.  Shrirang
has found the desired test-case (see dependency tree).

Comment 42

[chris hofmann]

yes, lets move this off the 0.9 radar since we don't have any
thing to do on our side..  thanks

Comment 43

[shrirang khanzode]

copying my comments from bug 57012 here upon peter's request:

On Mac build 0423, with the 8.5 shockwave installer and preset memory sizes for 
mozilla (20m and 28m for minimum and preferred sizes)  

Steps:
1 The installer recognised ns6 on my desktop and proceeded with the 
  installlation 
3. I was prompted with a message saying 'the browserrequires a larger memory 
partition to run shockwave. Click OK and the installer will increase the 
partition.'
4 Clicked OK
3 The browser restarted with my home page
4 I went to the test url above to complete the registration and load the movie
5 As soon as the registration update dialog opened up, another error dialog 
  opened in front of it saying" An error aoccured while contacting 
  www.macromedia.com. Pls try again later"

The browser just freezes after that(crashes too sometimes). Works ok on windows 
(except for the known issue of the installer looking for 'netscape.exe'). 

Comment 44

[chris hofmann]

is this going to work for 0.9.1 and the betas that come off that branch?

Comment 45

[Arun Ranganathan]

choffman, we're currently negotiating this on a "bug fix" basis -- e.g. peterl
is working on a few bugs that are important to making this happen.  There are
some dependencies. In particular, look at Bug 76771 and Bug 77572.

Comment 46

[Arun Ranganathan]

this shouldn't be on any '0.9.1 stopper' or beta stopper radar.  moving to 0.9.2
in the hopes that we're close to resolving the outstanding issues.

Comment 47

[Arun Ranganathan]

note that though i've moved it to 0.9.2, the remaining bugs which are
dependencies such as bug 76771 and bug 77572 are TFV 0.9.1 (considered stoppers). 

Comment 48

[Zach Lipton [:zach]]

This should be 0.9.3 or later as per the postings on n.p.m.builds. Also, 
why is shrir listed as qa contact for this?

Comment 49

[Arun Ranganathan]

zach,
this one ought to be treated as an exception since the two dependency bugs are
"hot" (t.m.) and on the 0.9.1 radar.  shrir gets listed as QA since this was
probably originally a plugins bug and he gives final benediction to the checkins
(e.g. VERIFIED).

Comment 50

[Zach Lipton [:zach]]

Ok, I won't disagree with that logic.

Comment 51

[Patrick]

I see that all bugs this one depends on are solved. Doesn't that mean that this
bug itself is solved? Or maybe it is the case but we are waiting for the next
milestone to declare it as fixed?

It would be nice to have a little status update here. Pleeaase!

Comment 52

[Arun Ranganathan]

Status Update: Feedback from Macromedia about bug fixes has been positive.  I'm
still trying to negotiate this one, and am coordinating my efforts with mtomlin
and mgeller from the macromedia side.  From our side, bug fixes have taken
place, but it's still necessary to keep this open so that Shockwave can verify
fixes.  Some may need to be reopened for example.  I'll close this one finally
when the shockwave installer is fixed :-)  i believe we're quite close now.  

Comment 53

[Arun Ranganathan]

Another bug has become a dependency of this bug :-( Just spoke to mtomlin and
she believes that bug 58128 is definitely a blocker.

Comment 54

[Patrick]

Adding bug 85334 to the dependency list.
I hope I'm right.

Comment 55

[Peter Lubczynski]

To set have Shockwave.com set a cookie and unblock Netscape 6.x, go to this URL:

http://www.shockwave.com/bin/shockwave/entry.jsp?skip=net6 

Comment 56

[Asa Dotzler [:asa]]

pushing out. 0.9.2 is done. (querying for this string will get you the list of
the 0.9.2 bugs I moved to 0.9.3)

Comment 57

[Patrick]

The last dependency was fixed a week ago. Why don't we fix this one?

Comment 58

[Arun Ranganathan]

Added dependency to bug 89493, which blocks 3DGroove, a shockwave component,
from successful install.

Comment 59

[Arun Ranganathan]

All dependencies are now fixed.  I'd like to get confirmation from Shockwave.com
that all our outstanding issues are resolved -- so I'm keeping this open for a
week from today, before I close.

Comment 60

[Bob Clary [:bc] (inactive)]

All Evangelism Bugs are now in the Product Tech Evangelism. See bug 86997 for
details.

Comment 61

[Patrick]

I just put my vote back... waiting for the closing...
Arun, how is it going?

Comment 62

[Arun Ranganathan]

Patrick,
Finally, let's close this bug.  Shockwave.com unblocks N6.1/Moz' as of today,
08/21/01.

Comment 63

[Patrick]

Does it mean that the installer is ready for this and that we can go and
download it? If so, that is great news!

Comment 64

[shrirang khanzode]

yeah, just verified on windows trunk 0821...and the installer does work on 6.1 
as expected. Filed a minor issue found while testing this. Will verify on mac 
trunk soon and mark verif. 

Comment 65

[shrirang khanzode]

verified fixed..works now

Comment 66

[Patrick]

When going to their download page, we still get a "We are unable to locate a
single Web player that best matches your platform and operating system." Is that
in the scope of another bug?

Comment 67

[Peter Lubczynski]

I think Shockwave may be blocking us again? See bug 113887.