360539 - losted trafic?!

Status: RESOLVED INCOMPLETE

(Thunderbird :: Mail Window Front End, defect)

Description

[Arkady Belousov]

User-Agent:       Mozilla/4.0 (compatible; MSIE 6.0; Windows 98; ru) Opera 9.02
Build Identifier: http://mozilla.mirrors.tds.net/pub/mozilla.org/thunderbird/releases/1.5.0.8/win32/ru/Thunderbird%20Setup%201.5.0.8.exe

     Many times before I encounter strange issue: TB beeps, like it (automatically) downloads message from some post server for some of my account, but when I look inside TB, I see no changes.

     With latest TB release, I encounter similar issue twice: TB beeps, shows in tray pop-up window, that given account receives letter... but when I look into TB, I not found anything (new) neither in Inbox, nor in Spam, nor in Deleted...

     Help! Does TB makes logs, where I may see, which letters it silently kills? How to prevent lost of trafic in future?

Reproducible: Always

Comment 1

[Paul van Schayck]

Reporter, could this be a duplicate of bug 228168. Do you use an IMAP account with filters?
Could it be like bug 233930 and your spam is automaticly deleted?

Comment 2

[Arkady Belousov]

> Reporter, could this be a duplicate of bug 228168. 

     No:

1. This is POP account.
2. Notification says about 1 message, not about 0 messages.
3. I have no filters definied.

> Do you use an IMAP account with filters?

     No.

> Could it be like bug 233930

     I see no relations.

> and your spam is automaticly deleted?

     Letters, which TB think is spam, TB marks as spam and moves to Spam folder. Those letters I then remove myself. At least, this was so in previous TB builds - in current edition I not yet receive letters into Spam folder.

PS: BTW, currently, after I press F5 on discussed account, at right side of status bar I see "Unread: -1 Total: -1". Is this bug?

Comment 3

[Arkady Belousov]

> Reporter, could this be a duplicate of bug 228168. 

     No:

1. This is POP account.
2. Notification says about 1 message, not about 0 messages.
3. I have no filters definied.

> Do you use an IMAP account with filters?

     No.

> Could it be like bug 233930

     I see no relations.

> and your spam is automaticly deleted?

     Letters, which TB think is spam, TB marks as spam and moves to Spam folder. Those letters I then remove myself. At least, this was so in previous TB builds - in current edition I not yet receive letters into Spam folder.

PS: BTW, currently, after I press F5 on discussed account, at right side of status bar I see "Unread: -1 Total: -1". Is this bug?

Comment 4

[Paul van Schayck]

Could you look at bug 331840 comment 3, and check if the negative total is caused by you performing the steps there.

Comment 5

[Arkady Belousov]

> Could you look at bug 331840 comment 3, and check if the negative total is
> caused by you performing the steps there.

     See my comment there (bug 331840 comment 15).

Comment 6

[Magnus Melin [:mkmelin]]

Very likely a duplicate of bug 360409. Can you try to open the folder in a text editor and check if the mail is there (only not showing in the thread pane)? 
(Find it in your profile folder, http://kb.mozillazine.org/Profile_folder.)

Comment 7

[Arkady Belousov]

(In reply to comment #6)
> Very likely a duplicate of bug 360409.

     May be, I don't know reasons for problem in my case. But comment "If you sort by date, or any other column, and are non-threaded, you will see all your messages" says, that this is _not_ duplication, because, because I very rarely use threading and only (sometime) in News (when there is none quoted text, which answered).

> Can you try to open the folder in a text
> editor and check if the mail is there (only not showing in the thread pane)? 

1. I not use threading.
2. I don't know which folder-file to see (I have more than one account + there enabled spam filter).

     Also, I month wait when problem arises again, but I not hear yet beeps without new explicit messages (though, my mail-traffic through TB is not too heavy), so I can't check changes in folder-files, which relate to beeps.

     On the other side, currently (with 1.5.0.9) I see:

DRAFTS                   0  15.11.06   2:31 Drafts
FILTER~1 HTM             0  13.11.06  14:36 filterlog.html
HISTORY             76 311  21.12.06  18:15 History
INBOX               80 366  27.12.06  21:21 Inbox
INBOX    MSF         7 599  27.12.06  21:37 Inbox.msf
JUNK                     0  27.12.06  12:45 Junk
JUNKLO~1 HTM       141 873  22.12.06   2:33 junklog.html
MSGFIL~1 DAT            28  13.11.06  14:37 msgFilterRules.dat
POPSTATE DAT            64  27.12.06  21:20 popstate.dat
SENT                31 963  14.12.06  20:43 Sent
TEMPLA~1                 0  11.05.06   1:04 Templates
TRASH                    0  27.12.06  21:21 Trash
TRASH    MSF         1 456  27.12.06  21:37 Trash.msf

Does non-empty trash.msf indicates some problem?

PS: How to see filterlog.html and junklog.html from inside TB itself?

Comment 8

[Arkady Belousov]

Wow! I catch! Right now, after logining to server, I was see that Inbox was quickly flash and nothing more happen! I was look into account files, and found, that there was spam letter, which TB (silently) places into Junk folder, but it not seen in this folder through TB front end! The more so, I was try to restart TB and found, that after exiting it creates empty .msf files. Details:

1. Account tree content (as seen through TB front end):
 Vhodyashie (Inbox), not empty
 Chernoviki (Drafts), empty
 Shablony (Templates), empty
 Otpravlennye (Sent), not empty
 Spam (Junk), empty
 Udalennye (Removed), empty
 History, non empty

2. DIFF between directory content before exiting TB and after starting it again:

--- old	2006-12-28 16:52:16.000000000 +0000
+++ new	2006-12-28 16:52:20.000000000 +0000
@@ -1,24 +1,28 @@
 
 DRAFTS                   0  15.11.06   2:31 Drafts
+DRAFTS   MSF         1 620  28.12.06  16:49 Drafts.msf
 FILTER~1 HTM             0  13.11.06  14:36 filterlog.html
 HISTORY             76 311  21.12.06  18:15 History
+HISTORY  MSF         9 633  28.12.06  16:50 History.msf
 INBOX               92 080  28.12.06  16:37 Inbox
-INBOX    MSF         7 007  28.12.06  16:37 Inbox.msf
+INBOX    MSF         7 177  28.12.06  16:49 Inbox.msf
 JUNK                11 714  28.12.06  16:37 Junk
-JUNK     MSF         1 163  28.12.06  16:37 Junk.msf
-JUNKLO~1 HTM       142 103  22.12.06   2:33 junklog.html
+JUNK     MSF         1 418  28.12.06  16:50 Junk.msf
+JUNKLO~1 HTM       142 103  28.12.06  16:42 junklog.html
 MSGFIL~1 DAT            28  13.11.06  14:37 msgFilterRules.dat
-POPSTATE DAT            64  28.12.06  16:37 popstate.dat
+POPSTATE DAT            64  28.12.06  16:42 popstate.dat
 SENT                31 963  14.12.06  20:43 Sent
+SENT     MSF         8 655  28.12.06  16:50 Sent.msf
 TEMPLA~1                 0  11.05.06   1:04 Templates
+TEMPLA~1 MSF         1 620  28.12.06  16:49 Templates.msf
 TRASH                    0  27.12.06  21:21 Trash
-TRASH    MSF         1 605  28.12.06  16:12 Trash.msf
+TRASH    MSF         1 832  28.12.06  16:50 Trash.msf

3. Complete content of Junk file (which TB 1.5.0.9 doesn't shows):

From - Thu Dec 28 16:37:45 2006
X-Account-Key: account3
X-UIDL: 1167295825.2525.mail.starnet.ru
X-Mozilla-Status: 0000
X-Mozilla-Status2: 00000000
Return-Path: <[e-mail]>
Delivered-To: [e-mail]
Received: (qmail 2509 invoked from network); 28 Dec 2006 11:50:25 +0300
X-Mail-Scanner: Scanned by qSheff-II-2.1-r1 (http://www.enderunix.org/qsheff/)
Received: from d83-189-154-90.cust.tele2.ch
  by mx2.starnet.ru with ESMTP; 28 Dec 2006 11:50:21 +0300
Received: from MAXDATA-FA05747 ([185.169.144.104]:4623 "EHLO MAXDATA-FA05747"
	smtp-auth: <none> TLS-CIPHER: <none> TLS-PEER-CN1: <none>)
	by d83-189-154-90.cust.tele2.ch with ESMTP id S22TXQEMVVDXYGVA (ORCPT
	<rfc822;[e-mail]>);
	Thu, 28 Dec 2006 09:50:38 +0100
Message-ID: <000901c72a5d$334d2f50$5a9abd53@MAXDATAFA05747>
From:	"works publicity" <[e-mail]>
To: [e-mail]
Subject: Come
Date:	Thu, 28 Dec 2006 09:50:18 +0100
MIME-Version: 1.0
Content-Type: multipart/related;
	type="multipart/alternative";
	boundary="----=_NextPart_000_0005_01C72A65.95119750"
X-Priority: 3
X-MSMail-Priority: Normal
X-Mailer: Microsoft Outlook Express 6.00.2800.1106
X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2800.1106

------=_NextPart_000_0005_01C72A65.95119750
Content-Type: multipart/alternative;
	boundary="----=_NextPart_001_0006_01C72A65.95119750"


------=_NextPart_001_0006_01C72A65.95119750
Content-Type: text/plain;
	charset="iso-8859-1"
Content-Transfer-Encoding: quoted-printable


Carlos boyero person, users?
[...]
------=_NextPart_001_0006_01C72A65.95119750
Content-Type: text/html;
	charset="iso-8859-1"
Content-Transfer-Encoding: quoted-printable

<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN">
[...]

------=_NextPart_001_0006_01C72A65.95119750--

------=_NextPart_000_0005_01C72A65.95119750
Content-Type: image/gif;
	name="Returns Europe.gif"
Content-Transfer-Encoding: base64
Content-ID: <000401c72a5d$334d2f50$5a9abd53@MAXDATAFA05747>

R0lGODlhAAKoAIfoAAINC4EAAAB+CY5/AAAAjXUOhAmAdcPOw7vpzJq75kgmDFQiAIouAKEiDMci
[...]

------=_NextPart_000_0005_01C72A65.95119750--

Comment 9

[Arkady Belousov]

Attachment: Some folder-files, including wrongly handled Junk

Comment 10

[David :Bienvenu]

Are you saying that TB 1.5.0.9 doesn't show that message in the message list at all, or it doesn't show any messages at all in the message list, and that's the only message? I don't think it really has to do with the contents of the message.

I suspect you're running into the same problem that others have seen with 1.5.0.9, which I think has to do with some sort of leak of resources like file handles and memory (win98 would be especially vulnerable to this kind of problem). That problem seems to cause 0 byte msf files in some situations.

Comment 11

[Arkady Belousov]

> Are you saying that TB 1.5.0.9 doesn't show that message in the message list at
> all, or it doesn't show any messages at all in the message list, and that's the
> only message? 

     There is only one message in Junk (see attachment) and it not shown (== not shown anything).

> I don't think it really has to do with the contents of the
> message.

     May be, I don't know.

> I suspect you're running into the same problem that others have seen with
> 1.5.0.9, which I think has to do with some sort of leak of resources like file
> handles and memory 

     There was not too much working in TB (after its start) before this event (when I notice flashed Inbox and begin study folder-files content).

> (win98 would be especially vulnerable to this kind of
> problem). That problem seems to cause 0 byte msf files in some situations.

     Ok, how I may help with fixing this bug?

Comment 12

[Magnus Melin [:mkmelin]]

(In reply to comment #11)
>      Ok, how I may help with fixing this bug?

Well, it would be interesting to know if 2.0 beta builds have the same problem. http://ftp.mozilla.org/pub/mozilla.org/thunderbird/nightly/latest-mozilla1.8/ 

Comment 13

[Arkady Belousov]

> Well, it would be interesting to know if 2.0 beta builds have the same problem.

     Is it enough stable to _replace_ current 1.5.0.9? TB is my working tool and it works with external environment (servers), which I can't backup, so I can't have two different simultaneous TB instances installed.

Comment 14

[Magnus Melin [:mkmelin]]

I don't see why you couldn't have them installed side by side. If you are not satisfied, you can always go back. 

I'd say they are pretty stable, using 2.0 betas all the time my self. But of course it's a beta, and some things need more polish. It's always a small risk, but what's life without risks:)

Comment 15

[Arkady Belousov]

> I don't see why you couldn't have them installed side by side. 

     Because TB works with external environment and, thus, its instances can't be isolated and works simultaneously with same data. Especially, TB is my working tool, and I can't risk with it.

     If you mean, install second instance with no accounts defined in it, then this is meaningless.

> If you are not
> satisfied, you can always go back. 

     I can't go back, if it crashes my data.

> I'd say they are pretty stable, using 2.0 betas all the time my self. But of
> course it's a beta, and some things need more polish. It's always a small risk,
> but what's life without risks:)

     Is there already works autoupdate? Is there present dark palettes, like Walnut theme (my sight is weak and bright white background is painful for me)?

Comment 16

[Magnus Melin [:mkmelin]]

No idea about what palettes/themes are available. Autoupdate (from the beta1 -> final) should work, yes. 

Comment 17

[Arkady Belousov]

(In reply to comment #12)
> Well, it would be interesting to know if 2.0 beta builds have the same problem.
> http://ftp.mozilla.org/pub/mozilla.org/thunderbird/nightly/latest-mozilla1.8/ 

     Oops, and there are no Russian localization... :(

Comment 18

[shattered]

Reporter: TB 2.0 has been released -- could you try again?

Comment 19

[Arkady Belousov]

(In reply to comment #18)
> Reporter: TB 2.0 has been released -- could you try again?

     I may (ready) try again, but what and how I could try? Bug triggered by externally sent letter, which I can't control when it incomes.

Comment 20

[Arkady Belousov]

(In reply to comment #18)
> Reporter: TB 2.0 has been released -- could you try again?

Oh, no, bug is still here:

2.0.0.6 (20070728)

Contents of Junk branch shown as free, but viewing directory contents, shows that it NOT free:

JUNK                 4 713  07.09.07  10:11 Junk
POPSTATE DAT            64  07.09.07  10:30 popstate.dat
JUNKLO~1 HTM       180 935  11.06.07  21:04 junklog.html
JUNK     MSF         2 157  07.09.07  11:39 Junk.msf
FILTER~1 HTM            80  14.06.07  22:34 filterlog.html

File Junk contains:

From - Fri Sep 07 10:11:40 2007
X-Account-Key: account3
X-UIDL: 1189130648.38972.mail2.starnet.ru
X-Mozilla-Status: 0009
X-Mozilla-Status2: 00000000
X-Mozilla-Keys:                                                                                 
Return-Path: <[e-mail]>
Delivered-To: [e-mail]
Received: (qmail 38959 invoked from network); 7 Sep 2007 06:04:08 +0400
X-Mail-Scanner: Scanned by qSheff-II-2.1-r2 (http://www.enderunix.org/qsheff/)
Received: from ol131-105.fibertel.com.ar
  by mail.starnet.ru with ESMTP; 7 Sep 2007 06:04:07 +0400
Received: by 10.160.201.110 with SMTP id EsDUmprKhnPjc;
	Thu, 6 Sep 2007 23:04:14 -0300 (GMT)
Received: by 192.168.214.189 with SMTP id UhhlTJtLBgfyoH.3811507027980;
	Thu, 6 Sep 2007 23:04:12 -0300 (GMT)
Message-ID: <000201c7f0f3$60fad940$8369e818@hernande4c87c8>
From: "Wenche Rantio" <[e-mail]>
To: <[e-mail]>
Subject: oiligid
Date: Thu, 6 Sep 2007 23:04:09 -0300
MIME-Version: 1.0
Content-Type: multipart/alternative;
	boundary="----=_NextPart_000_0008_01C7F0DA.3BADA140"
X-Priority: 3
X-MSMail-Priority: Normal
X-Mailer: Microsoft Outlook Express 6.00.2900.3028
X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2900.3028

------=_NextPart_000_0008_01C7F0DA.3BADA140
Content-Type: text/plain;
	charset="iso-8859-1"
Content-Transfer-Encoding: quoted-printable

[...]
RESULTS NOW GUARANTEED: ENLARGE YOUR PENIS

Amish Smartschan
------=_NextPart_000_0008_01C7F0DA.3BADA140
Content-Type: text/html;
	charset="iso-8859-1"
Content-Transfer-Encoding: quoted-printable

<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN">
[...]

------=_NextPart_000_0008_01C7F0DA.3BADA140--



From - Fri Sep 07 10:11:41 2007
X-Account-Key: account3
X-UIDL: 1189143082.27403.mail2.starnet.ru
X-Mozilla-Status: 0009
X-Mozilla-Status2: 00000000
X-Mozilla-Keys:                                                                                 
Return-Path: <[e-mail]>
Delivered-To: [e-mail]
Received: (qmail 27388 invoked from network); 7 Sep 2007 09:31:22 +0400
X-Mail-Scanner: Scanned by qSheff-II-2.1-r2 (http://www.enderunix.org/qsheff/)
Received: from host217-42-234-91.range217-42.btcentralplus.com
  by mail.starnet.ru with ESMTP; 7 Sep 2007 09:31:22 +0400
Received: by 10.90.185.198 with SMTP id sWJRdmIQrMeuE;
	Fri, 7 Sep 2007 06:31:14 +0100 (GMT)
Received: by 192.168.239.81 with SMTP id WJqhvgBqwHBvbm.2489878805431;
	Fri, 7 Sep 2007 06:31:12 +0100 (GMT)
Message-ID: <000301c7f110$4b969900$5bea2ad9@beevah>
From: "venkata robes" <[e-mail]>
To: <[e-mail]>
Subject: netnibeg
Date: Fri, 7 Sep 2007 06:31:09 +0100
MIME-Version: 1.0
Content-Type: multipart/alternative;
	boundary="----=_NextPart_000_0006_01C7F118.AD5B0100"
X-Priority: 3
X-MSMail-Priority: Normal
X-Mailer: Microsoft Outlook Express 6.00.2900.3028
X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2900.3028

------=_NextPart_000_0006_01C7F118.AD5B0100
Content-Type: text/plain;
	charset="iso-8859-1"
Content-Transfer-Encoding: quoted-printable

[...]
Create a bigger penis head - Create a more muscular mushroomed looking =
penis head

Ira markesic
------=_NextPart_000_0006_01C7F118.AD5B0100
Content-Type: text/html;
	charset="iso-8859-1"
Content-Transfer-Encoding: quoted-printable

<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN">
[...]

------=_NextPart_000_0006_01C7F118.AD5B0100--

(As you see, there 2 letters). After selecting Right-click/Compress on Junk branch in TB, file is cleared. So yes, some letters still are quietly lost by TB.

Comment 21

[Gary Kwong [:gkw] [:nth10sd] (NOT official MoCo now)]

Bienvenu, biff-related?

/me isn't sure if the biff code has changed by now...

Comment 22

[David :Bienvenu]

I think this has to do with the junk.msf file not being valid after messages are moved to the junk folder. I'm not sure why this is - perhaps a missing commit?

Comment 23

[Gary Kwong [:gkw] [:nth10sd] (NOT official MoCo now)]

(In reply to comment #22)
> I think this has to do with the junk.msf file not being valid after messages
> are moved to the junk folder. I'm not sure why this is - perhaps a missing
> commit?

Nominating blocking-thunderbird3 to keep it on the radar. Perhaps the summary should be changed to be clearer?

Comment 24

[David Ascher (:davida)]

Until this bug is clearer, i don't think it belongs on the blocking list.  We're not interested in 2.0 bugs for this list, btw.

Comment 25

[Wayne Mery (:wsmwk)]

Arkady, can you reproduce using beta 2 of version 3?

note: version 3 does not run on w98
 (backup your profile first)
http://www.mozillamessaging.com/en-US/thunderbird/early_releases/

change sev=major - i think the message is there, it just isn't shown.

Comment 26

[Joshua Cranmer [:jcranmer]]

RESO INCO per lack of response to last question. If you feel this change was made in error, please respond to this bug with your reasons why.