User-Agent: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:18.104.22.168) Gecko/20061204 Firefox/22.214.171.124 Build Identifier: version 2 beta 2 (20070116) I use TB with IMAP server (dovecot on Linux). When new message arrives, TB shows popup saying "email@example.com has XYZ new messages". The bug is that when single message arrives, TB sometimes shows "2 messages" and sometimes entirely bogus number like "43 messages" - even though only one message is actually new. The case with 2 is much more frequent for me than with other numbers, but both happen. Reproducible: Sometimes
Are you using filters -- either server-side or client-side -- that might be affecting the message count? That is, could there be a bunch of filtered messages that you've missed? xref bug 138631 , altho that symptom is (I think) the opposite of what you're reporting. What information are you showing in the alert -- that is, what are your settings under Tools | Options | General, "When new messages arrive", Customize ?
No additional data from "Customize" box displayed. I do have junk filters and also other filters, will verify if it is the cause next time it happens.
Reporter, does this issue still occur in the latest supported 2.0.0.x / Shredder trunk nightlies? (1.5.0.x is now end-of-life and the latest supported 2.0.0.x is now 126.96.36.199)
Whiteboard: closeme 2008-11-06
Looks like it's caused by the spam filters - i.e. the count is the number of messages received before the filters worked. I guess I would expect the count to be the same as the amount of new messages that I can see in my Inbox (it's not very useful to know that I got 20 more spams).
Per comment 4, this seems like a junk mail + new message notifier problem. There are more than a few bugs on this issue, but I'm not sure which one is the best to dupe to. Bug 272125 looks like the best option, though.
Summary: Bogus new message count when showing new messages popup → Bogus new message count from spam when showing new messages popup
Whiteboard: closeme 2008-11-06 → dupeme, qawanted
Per wsmwk, duping is the best course of action.
Status: UNCONFIRMED → RESOLVED
Last Resolved: 10 years ago
Resolution: --- → DUPLICATE
Whiteboard: dupeme, qawanted
Duplicate of bug: 272125
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