Closed Bug 37267 Opened 24 years ago Closed 24 years ago

unable to load default My Netscape homepage, fails redirect (my.netscape.com)

Categories

(Core :: Networking, defect, P3)

Product:
Core
Component:
Networking
Type:
defect

Tracking

()

Status:
VERIFIED WORKSFORME

People

(Reporter: bugzilla, Assigned: gagan)

References

(
URL
)

Details

(Keywords: top100, Whiteboard: [dogfood+][nsbeta2+] ETA: netcenter's call (6/5 netcenter landing))

Attachments

(1 file)

screenshot showing the result from my.netscape.com
25.83 KB, image/gif
Details 
this is one of the top sites --i'm able to load it on 4.7, but not on mozilla on
either linux or winNT (2000.04.26.09, opt comm). not sure which component this
should go in, so feel free to redirect as needed.

1. in the Location textfield, enter the above url
2. hit Enter key.

result: watch the throbber throb and throb and throb...no page loads --or might
partially draw, then go blank ultimately. got the following console info from
linux (but, no, it didn't load at all):

Error loading URL http://my.netscape.com/ 
->>>>>>>>>>>>>> Write Clipboard to memory
->>>>>>>>>>>>>> Write Clipboard to memory
Document: Done (30.078 secs)
Document
http://my.netscape.com/template2.tmpl?set:user/nss/templates/nav4=template2.tmpl
loaded successfully
*** Bug 37265 has been marked as a duplicate of this bug. ***
I note that no content is currently returned from the above URL
(testing with libwww-perl GET). Who is a netcenter contact who can
elaborate on this?
top100

confirmed on win98 2000042608.  Page loads to the "My Netscape" header and 
doesn't get past that point, but I can sometimes get the portfolio to load as 
well.  

This appeared at the top of the page while loading: <620) "WIDTH=620";}; 
WIDTH=96% ID="header">
sorry for spam, mid-air collision caused some changes not to go through (kw, cc)
Keywords: top100
cc'ing johng only because he tends to know who to bug at netcenter. Johng, little help here please?

The URL my.netscape.com serves HTML content which includes:

  <NOLAYER><META http-equiv="refresh" ...></NOLAYER>

which should kick mozilla off to the alternate content location ASAP.
The content from my.netscape.com should be almost immediately torn down
and replaced by new content (i.e., my.netscape.com is full of Nav4'isms
that mozilla will not handle, so let's not focus on those). 

The problem is that the redirect page is (as far as i can tell) dead.
Need someone from netcenter to confirm/correct (in my opinion).
confirm that it also occurs on Mac moz, 2000.04.26.11.
This worksforme unless I'm missing something here.  Tested with 042608 build 
under NT.  Sounds like not a Mozilla bug?
I'm going to attach a screenshot to prove that _currently_ mozilla gets
a blank page. While loading, the content window is black, but finally it
get's drawn grey. Shell output is:

Error loading URL http://my.netscape.com/ 
Document: Done (30.392 secs)
Document
http://my.netscape.com/template2.tmpl?set:user/nss/templates/nav4=template2.tmpl
loaded successfully

Well, there's some content there now (20000428) but it's very broken.
I get to:
http://my.netscape.com/template2.tmpl?set:user/nss/templates/nav4=template2.tmpl

I'm going to mail this bug URL to someone at Netcenter :-)

Gerv
*** Bug 38081 has been marked as a duplicate of this bug. ***
Keywords: dogfood
Still seeing this on linux build on 5/3.  Can't run the pre-checkin tests since
my.netscape.com is part of them.  Adding dogfood keyword since bug 37267 was
already marked [dogfood+].
I got the runaround from NetCenter support (I should start a canned-response 
collection) but it seemed OK a couple of days ago so I gave up. It still seems 
OK in 2000050111 under W95. It was definitely their problem. Akkana - are you 
still seeing this?

Gerv
Still a problem on 5/4.
Jan, since this is a Netcenter problem, is there a specific person[s] over there
we could speak with to get this fixed? not too cool that their essentially
ignoring us (eg, Gerv's attempts to communicate w/'em). thx!
Putting on dogfood+. michaell and ekrock...can we get some help here.  Folks 
seem to thing it is on Netcenter side.  rickg, your thoughts?  commercial builds 
all platforms show this bug too.
Assignee: asadotzler → rickg
Component: Browser-General → Layout
QA Contact: jelwell → petersen
Whiteboard: [dogfood+]
This possibly a dupe of 24774 ( have nominated for beta2 ).
I think I've a fix for 24774 but that did not fix this bug. So, they are no 
dupes.
This looks like a threading bug in netlib (per the stack info in VC++). Off to 
gagan for triage.
Assignee: rickg → gagan
Problem loading the URL (
http://my.netscape.com/template2.tmpl?set:user/nss/templates/nav4=template2.tmpl
) kicked in by the META (refersh attribute) inside NOLAYER.

NOTE: Since we don't support LAYER...the NOLAYER content kicks in.
this seems like a problem with netcenter. Since the last page returns with a
Content-Length of zero! ... and hence the blank page.
Summary: unable to load My Netscape homepage → Netcenter problem- unable to load My Netscape homepage
adding nsbeta2 to keywords.
Keywords: nsbeta2
*** Bug 39604 has been marked as a duplicate of this bug. ***
Keywords: netcenter
this problem has been notified to Netcenter and they have accepted it.
Gagan: I'm not sure how quickly they acted, but the problem has changed 
slightly. I still cannot get a working page, but it may be a necko issue now.

Here's what happens:
1) enter http://my.netscape.com/
2) browser acts on the META element inside a NOLAYER element (which it should)
   and goes to 
http://my.netscape.com/template2.tmpl?set:user/nss/templates/nav4=template2.tmpl
3) whereas this page used to return nothing at all, today I can see that it 
   returns the following headers (using a hacked version of GET from 
   libwww-perl; this version sends a user-agent string that matches current
   mozilla build's user-agent).

[jrgm@jrgm ~]$ mozget -s -S -e -d 
http://my.netscape.com/template2.tmpl\?set:user/nss/templates/nav4=template2.tmp
l
GET 
http://my.netscape.com/template2.tmpl?set:user/nss/templates/nav4=template2.tmpl 
--> 200 OK
Cache-Control: no-cache
Connection: close
Date: Thu, 18 May 2000 20:16:36 GMT
Pragma: no-cache
Location: /template2.tmpl?r
Server: Netscape-Enterprise/4.1
Content-Length: 0
Content-Type: text/html
Expires: 0
Client-Date: Thu, 18 May 2000 20:16:37 GMT
Client-Peer: 207.200.89.40:80
 
[jrgm@jrgm ~]$

So, it is now getting a "Location: ..." header. However, the browser does not
follow this redirect. 

If I enter http://my.netscape.com/template2.tmpl?r into the urlbar and hit 
enter, I load a workable version of my.netscape.com which uses positioned DIV 
instead of LAYER (i.e., it's redesigned for w3c dom and mozilla).

if I go to http://my.netscape.com/template2.tmpl?set:user/nss/templates/nav4=
template2.tmpl with ns 4.72, it redirects again and works. so, could be a
mozilla bug perhaps?

oops, just filed my own. adding a better keyword.
Summary: Netcenter problem- unable to load My Netscape homepage → Netcenter problem- unable to load My Netscape homepage (my.netscape.com)
*** Bug 39980 has been marked as a duplicate of this bug. ***
Tested with Build # 2000052015 on Windows 98 SE
Clicked URL link, http://my.netscape.com, Page loaded as expected.
Works for Me

2000052208 win32 mozilla build, this seems to still exist. Page won't load
completly.

*** Bug 39945 has been marked as a duplicate of this bug. ***
Tested with Build # 2000052208 on Windows 98 SE

Clicked on link http://my,netscape.com Page loaded as expected.
Was using profile migrated from NN 4.72.
Reloaded Mozilla with default profile.
Clicked on link, Page would NOT load completly.
Coppied cookies.txt from migrated profile to default profile, reloaded Mozilla
with default profile.
Clicked on link page loaded as expected.

So, with a migrated/copied cookies.txt, you get a different set of redirects
(i.e., to a custom page). So the problem here is for loading the default 
my.netscape.com page. I believe it is failing to pick up the final redirect,
which comes from a Location: header returned from 
http://my.netscape.com/template2.tmpl?set:user/nss/templates/nav4=template2.tmp
l
and should go to 
  http://my.netscape.com/template2.tmpl?r
Component: Layout → Networking
Summary: Netcenter problem- unable to load My Netscape homepage (my.netscape.com) → unable to load default My Netscape homepage, fails redirect (my.netscape.com)
http://my.netscape.com/template2.tmp1?set:user/nss/tempplates/nav4=
template2.tmpl looks like a good redirect for NN 4.x , But Mozilla IDs itself as
5.0. The redirect could be failing because its testing Moz as nav5.

Updating QA Contact.
QA Contact: petersen → tever
*SPAM* - adding mostfreq keyword to bugs with loads of DUPEs. Please aid this 
effort by adding this keyword to any bugs with more than 15 DUPEs.

Gerv
Keywords: mostfreq
We need some updates on this dogfood bug.
Can you put some updated status on this in the status whiteboard (hopeful fix 
date?) or can we get other folks involved in this bug?   Not only is this 
dogfood, it really looks bad in a demo outside... so we really would like to fix 
for this RSN.

Thanks in advance,

Jim
Whiteboard: [dogfood+] → [dogfood+] ETA: netcenter's call.
Works for me, as of build 2000.05.31.08, on Linux. Some recent change somewhere
has nullified this bug?

on win98, 2000053108, mozilla build, it seems to load up to the big "My
Netscape" and the "Help and signup" icons, but will then load the .tmpl file,
and will hang.  The browser is usless unless I go back/forward or enter a new url.

I can confirm Doron's observation on PC/Linux with build 2000053120.
On a 2000060108 build, I just see a blank page.  If I hit reload, the throbber
spins for a long time and I see a blank page.  It's redirecting to: http:
//my.netscape.com/template2.tmpl?set:user/nss/templates/nav4=template2.tmpl

This is working for me with 060108 build under NT

Asa -- you have a netcenter membership, right? [See above -- this works if 
you have previously logged in as a member account.]
bug 32049 seems to be related to this bug, and has a proposed fix. Suggest it be
checked in and this bug be retested.

I agree, this bug depends on 32049 or even possibly is a dupe of that bug.

*** Bug 41319 has been marked as a duplicate of this bug. ***
Getting feedback from folks at Netcenter in personalization divlet: 
cc'ing hoangtv and ajayebi.
fyi - the note from Michael was actually from me - johng
Whiteboard: [dogfood+] ETA: netcenter's call. → [dogfood+] ETA: netcenter's call (6/5 netcenter landing)
Whiteboard: [dogfood+] ETA: netcenter's call (6/5 netcenter landing) → [dogfood+][nsbeta2-] ETA: netcenter's call (6/5 netcenter landing)
Whiteboard: [dogfood+][nsbeta2-] ETA: netcenter's call (6/5 netcenter landing) → [dogfood+][nsbeta2+] ETA: netcenter's call (6/5 netcenter landing)
Tested with Build 2000060508 on Win 98 SE
Now that view source is working I wanted to have another look at this. Symptom
has changed. Starts out the same, but now after about 5 seconds page goes blank.
Page source shows tags for a blank page. A redirect is happening but it's taking
a lot longer than it should. The lag isn't my connection (ADSL tested at 1.2M)
I also retested bug 32049 . Symptoms are identical.
I am now sure this bug is a duplicate of bug 32049

With 2000060812 on linux -- starting with no prior profile/cookies -- this 
page now loads. Netcenter has changed their content to not use <LAYER>s and 
no longer attempts this redirect. jeziorek@netscape.com -- is this working 
in the mac and win32 smoketest builds today?
Tested with Build 2000060714 on Win98 SE
Default profile no cookies
It's working on Windows now, bug 32049 also working.

Marking WorksForMe.  tever, please verify.
Status: NEW → RESOLVED
Closed: 24 years ago
Resolution: --- → WORKSFORME
page loads now with no prior profile or cookies.
also checked with migrating profile.
verified:
WinNT  2000060820
Linux  2000060820
Mac    2000060808
Status: RESOLVED → VERIFIED
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