content within folders is missing after last update to Tb 2.0.0.6 on Mac OS X

RESOLVED INCOMPLETE

Status

Thunderbird
Folder and Message Lists
--
critical
RESOLVED INCOMPLETE
11 years ago
8 years ago

People

(Reporter: cheryl strout, Unassigned)

Tracking

({dataloss})

PowerPC
Mac OS X
dataloss

Firefox Tracking Flags

(Not tracked)

Details

(Whiteboard: closeme 2010-02-15)

(Reporter)

Description

11 years ago
User-Agent:       Mozilla/5.0 (Macintosh; U; PPC Mac OS X Mach-O; en-US; rv:1.8.1.6) Gecko/20070725 Firefox/2.0.0.6
Build Identifier: thunderbird/2.0.0.6

I opened thunderbird and it installed an update. When that update was complete, two of my 15 folders were duplicated and the contents were not in either of these two folders when I opened them. Both the original and duplicate folder for each of these folders were empty. One of these folders was my 'house' folder where I was putting all the information from my mortgage broker and realtor. How do I recover this information? I really need this.

Reproducible: Always

Steps to Reproduce:
1.
2.
3.



This is more than a normal rating for severity. Crucial information has been lost and may effects others the same way. Please email me with a fix so that I can hopefully recover lost information.
Thank you.
c.strout@comcast.net

Comment 1

11 years ago
Cheryl, you might have better luck asking for help over in the support forums:

http://www.mozilla.org/support/thunderbird/forums
Component: Build Config → General
QA Contact: build → general
(In reply to comment #0)
> Mac OS X
> Build Identifier: thunderbird/2.0.0.6
> two of my 15 folders were duplicated and the contents were not in either of
> these two folders when I opened them. Both the original and duplicate folder
> for each of these folders were empty.

Ugraded from what version of Tb to 2.0.0.6?
What are the dup'ed folder names?
What files/directories are associated to the mail folders?
  - Folder/file structure of Mail directory via Finder
  - "ls -a" for Mail directory via Terminal

If upgrade from 1.5.x or former to Tb 2.0.0.6, and if some special characters are involved in your mail folder names, and if Bug 379101 occur, phenomenon you described can occur.
DUP of Bug 379101?

Comment 3

10 years ago
could be related (cause of probably same upgrade) bug 392678
Version: unspecified → 2.0

Updated

8 years ago
Component: General → Folder and Message Lists
Keywords: dataloss
QA Contact: general → folders-message-lists

Comment 4

8 years ago
cheryl, have you ever seen this again?  questions for you in comment 2
Severity: normal → critical
Whiteboard: closeme 2010-02-15
(Reporter)

Comment 5

8 years ago
(In reply to comment #4)
> cheryl, have you ever seen this again?  questions for you in comment 2

I have not seen this again but I rarely update. Don't trust it. Never have been able to recover folders. I did update to 2.0.0.23 with no apparent problem. This occurance happened so long ago I don't remember what version of Tb I was using when the 2.0.0.6 install took place. The two folders that were duplicated were 'House' and 'M.R.' (no quote marks associated with folders). I don't know the folder/file structure. On my Mac I am not sure how to get this info.

Comment 6

8 years ago
I just did the manual update via the menu to 3.0 on windows (not a mac) and I got the same thing. all panels blank - no folders, no emails any more.  now what do I do?

thunderbird.exe - application error
the instruction at "0x00487e21" referenced memory at "0x00000024". the memory could not be "read". cilck on OK to terminate the program

mac folk are not the only ones for this bug.
(In reply to comment #6)
> I just did the manual update via the menu to 3.0 on windows (not a mac) and I
> got the same thing. all panels blank - no folders, no emails any more.

Jim Michaels, why your problem can be same thing as this bug?
This bug is for "folder content missing in some folders" after upgrade from 1.5 to 2.0.x or from 2.0.x to 2.0.y on "Mac OS X".
This bug is never for "all folders missing" after upgrade from 2.0.x to 3.0 on "MS Win".
First, check with clean install of Tb3.0, with new profile, with some account definitions. Second, if no problem with clean install and new profile, search B.M.O well for problems like bug 533692 and dups of that bug etc., please.
(In reply to comment #5)
> The two folders that were duplicated were 'House' and 'M.R.' (no quote marks associated with folders).

Have you read Bug 379101 I pointed?
'M.R.' is affected. If training space existed after 'House', it is also affected.

> I don't know the folder/file structure. On my Mac I am not sure how to get this info.

"ls" command at terminal is a way to list directory/file structure of file system on Mac OS X. Search Google for "ls" command of Linux(or *nix, or Mac OS X), please.

By the way, you may meat bug 533640 upon upgrade from Tb2 to Tb3 on Mac OS X. cheryl strout(bug opener), remove special characters from folder name before upgrade in order not to meat unwanted problems again.
Adding "upgrade to Tb 2.0.0.6" and "Mac OS X" to bug summary to avoid confusion.
Summary: content within folders is missing after last update → content within folders is missing after last update to Tb 2.0.0.6 on Mac OS X
RESOLVED INCOMPLETE due to lack of response to last question. If you feel this change was made in error, please respond with your reasons why.
Status: UNCONFIRMED → RESOLVED
Last Resolved: 8 years ago
Resolution: --- → INCOMPLETE
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