Closed Bug 430579 Opened 16 years ago Closed 15 years ago

Avira AntiVir blocks access to add-ons manager data source / devastates the add-on manager

Categories

(Tech Evangelism Graveyard :: German, defect)

Product:
Tech Evangelism Graveyard
Component:
German
Platform:
x86
Windows XP
Type:
defect
Priority:
Not set
Severity:
blocker

Tracking

(Not tracked)

Status:
RESOLVED FIXED

People

(Reporter: aryx, Unassigned)

References

Details

Mozilla/5.0 (Windows; U; Windows NT 5.1; de; rv:1.9pre) Gecko/2008042305 Minefield/3.0pre - Build ID: 2008042305

Seen problems:
- No icons for add-ons after update (first seen during update to NoScript 1.6)
- clicking the options button in the add-ons manager causes a freeze of Firefox
- problems which look like extension conflicts (since last week)

After deleting all the extensions.* file in the profile directory and starting Firefox, not all add-ons are listed in the add-ons manager, sometimes even none (I have more than 130 installed).
In the extensions.log, you can find:
2008-04-24 00:49:43 - ExtensionManager:_finishOperations - failure, catching exception - lineno: 8663 - file: undefined - [Exception... "Component returned failure code: 0x80520015 (NS_ERROR_FILE_ACCESS_DENIED) [nsIRDFRemoteDataSource.Flush]"  nsresult: "0x80520015 (NS_ERROR_FILE_ACCESS_DENIED)"  location: "JS frame :: file:///F:/Software/Browser/Firefox/Trunk/components/nsExtensionManager.js :: anonymous :: line 8663"  data: no]
If you disable the Avira Antivir Guard before starting Firefox, you won't see this problem.

Fast analysis: Mossop: Archaeopteryx: Something is screwing up file accesses, but I've not got much of an idea what I've never heard of it happening before

Avira Antivir Personal Edition is free and in Germany the most often used antivirus software.
Flags: blocking-firefox3?
Avira Antivir version information:
Produktversion 8.1.00.295 09.04.2008
Suchengine 8.01.00.32 17.04.2008
Virendefinitionsdatei 7.00.03.204 23.04.2008
Control Center 8.00.00.27 14.04.2008
Config Center 8.00.00.17 14.04.2008
Luke Filewalker 8.01.02.12 14.04.2008
Archiv Library 7.06.00.03 24.03.2008
AntiVir Guard 8.00.01.15 14.04.2008
Filter 7.00.01.08 14.04.2008
Planer 8.00.00.12 14.04.2008
Updater 1.02.10.28 14.04.2008

Mossop: is this something we can fix on our side, or is the AV app just blocking our access to files, at which point this is Tech Evang.
I believe that the AV app is just seeing us write out extensions.rdf and then deciding it must scan it. Unfortunately during a startup we write out extensions.rdf a bunch of times (bug 401229) and one of those times the AV app still has the file open for scanning, so it fails.

There are a couple of possible changes that could make the EM perform better. Only flushing once during the startup would likely fix it, or just ignoring errors during forced flush could be done (the datasource should automatically flush itself on shutdown anyway). But I wouldn't like the idea of doing either of these things at this stage, unless we come across more widespread issues. Scanning files after use is pretty common in AV apps so I'm not sure why we wouldn't have hit this before tbh.

Switching to sqlite in the future would likely solve this anyway since the db would be opened once and not closed during the lifetime of the app.
--> Tech Evang

Dave, can you file some follow-up bugs on the optimizations if you think that's something that we might want to invest in?
Assignee: nobody → german
Component: Extension/Theme Manager → German
Flags: blocking-firefox3?
Product: Firefox → Tech Evangelism
QA Contact: extension.manager → german
Target Milestone: --- → May
Version: Trunk → unspecified
Reaching out to Avira...
Depends on: 431065
I've been receiving more reports of similar issues to this one, bug 431065 has further details.
Confirmed by Avira as a bug with their filter driver associated with the move operation. Fix is underway, and is planned for next release, which has a planned date of July 10th, 2008.

Maybe add a Sumo article/note for it?


Should at least get into the (German?) release notes.
Nice, that should fix my problems with doing cvs check-outs, too ;-)
AntiVir released today a product update to:
Produktversion 8.1.0.308 28.05.2008
Suchengine 8.01.00.68 15.07.2008
Virendefinitionsdatei 7.00.05.118 15.07.2008
Control Center 8.00.00.27 14.04.2008
Config Center 8.00.00.17 14.04.2008
Luke Filewalker 8.01.02.12 14.04.2008
Archiv Library 7.06.00.03 24.03.2008
AntiVir Guard 8.00.01.18 15.07.2008
Filter 7.00.02.06 15.07.2008
Planer 8.00.00.12 14.04.2008
Updater 1.02.10.28 14.04.2008

But the problem still exists.
Seems to be fixed with the product update from today:

Produktversion 8.1.0.326 11.07.2008
Suchengine 8.01.01.11 17.07.2008
Virendefinitionsdatei 7.00.05.153 22.07.2008
Control Center 8.00.70.08 22.07.2008
Config Center 8.00.70.03 22.07.2008
Luke Filewalker 8.01.04.07 22.07.2008
Archiv Library 7.06.00.03 24.03.2008
AntiVir Guard 8.00.01.26 22.07.2008
Filter 7.00.02.06 15.07.2008
Planer 8.00.00.16 22.07.2008
Updater 1.02.10.34 22.07.2008

I uninstalled a few extensions without problems. Maybe someone else wants to confirm that this has been fixed.
Mozilla/5.0 (Windows; U; Windows NT 5.1; en-GB; rv:1.9.0.1) Gecko/2008070208 Firefox/3.0.1

I have check it, by installed flash block  and it work fine. whith AntiVir guard on and i had no conflict 


With Firefox 3.0.1, fixed for me when updating extensions.
Ok, resolved fixed. Feel free to reopen if you still see the problem.
Status: NEW → RESOLVED
Closed: 16 years ago
Resolution: --- → FIXED
Reopening bug, problem is still presents, but not that aggressive. I can't install the Peers extension and after copying a profile, two or three of 13 installed extensions request a restart to finish installation.
Status: RESOLVED → REOPENED
Resolution: FIXED → ---
Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.0.3) Gecko/2008092417 Firefox/3.0.3 ID:2008092417

I don't know about the one extension he is referring too, but I'm not having this problem with any extensions I have.
archaeopteryx: Do you still have this issue ?
Seems to work now.
Status: REOPENED → RESOLVED
Closed: 16 years ago → 15 years ago
Resolution: --- → FIXED
same , work ok now !!!!
Product: Tech Evangelism → Tech Evangelism Graveyard
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