Closed
Bug 486809
Opened 15 years ago
Closed 8 years ago
Facebook crashes with flash [@ NPSWF32.dll@0x96330]
Categories
(External Software Affecting Firefox Graveyard :: Flash (Adobe), defect)
External Software Affecting Firefox Graveyard
Flash (Adobe)
Tracking
(Not tracked)
RESOLVED
INCOMPLETE
People
(Reporter: cww, Assigned: msintov)
References
Details
(Keywords: crash, qawanted)
Crash Data
It seems like Facebook has a new ad (or something) that uses Flash and this is causing crashes for some users (and isn't necessarily unique to Firefox, at least one report of it breaking Chrome). http://support.mozilla.com/tiki-view_forum_thread.php?locale=en-US&comments_parentId=311343&forumId=1 and http://support.mozilla.com/tiki-view_forum_thread.php?locale=en-US&comments_parentId=311978&forumId=1 and http://support.mozilla.com/tiki-view_forum_thread.php?locale=en-US&comments_parentId=292672&forumId=1 and http://support.mozilla.com/tiki-view_forum_thread.php?locale=en-US&comments_parentId=292681&forumId=1 and http://support.mozilla.com/tiki-view_forum_thread.php?locale=en-US&comments_parentId=299577&forumId=1 Maybe: http://support.mozilla.com/tiki-view_forum_thread.php?locale=en-US&comments_parentId=301282&forumId=1 and http://support.mozilla.com/tiki-view_forum_thread.php?locale=en-US&comments_parentId=309688&forumId=1 and http://support.mozilla.com/tiki-view_forum_thread.php?locale=en-US&comments_parentId=309823&forumId=1 Possible dupes: bug 481604 and bug 479067 and bug 465359 Does anyone have any suggestions for how to deal with this (that we can put in a support article) or can follow up and figure out exactly why/how this crash happens?
Component: General → Plug-ins
Product: Firefox → Core
QA Contact: general → plugins
This may also be related to the crash in bug 472009 as a few of those bug reports mention facebook.
Comment 2•15 years ago
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Well, what version of flash are they using? The only crash report I could find in those threads was bp-ff33bdc0-a5a3-452f-99be-ab9122090312. May be cool to find out if all are the same sig. New profile is also cool. So, not sure.
Summary: Facebook crashes with flash → Facebook crashes with flash [@ NPSWF32.dll@0x96330]
Likely all using 10 r 22. I'll go through them to find out but that's by far the most common. BtwVdpCapFilter.dll google says causes crashes in Flash and I can see a new facebook app that may be trying to use your webcam and leading to crashes. Just random speculation. (see bug 472009)
Looks like a range of Flash versions from 9r115 to 10r22 ... nothing in common really. http://support.mozilla.com/tiki-view_forum_thread.php?locale=en-US&comments_parentId=311978&forumId=1 is the most helpful one it seems and it mentions webcams and facebook.
Comment 5•15 years ago
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http://www.toad-software.com/firefox/crashff.htm This may be a related issue, it seems to happen when an animation/block of some sort occurs on top of a flash window.
Any chance you have a bluetooth video camera or are running on a sony notebook. Can you search for BtwVdpCapFilter.dll on your hard drive and try to locate the crash logs by following the instructions attached. http://kb.adobe.com/selfservice/viewContent.do?externalId=kb408620
See if this driver update from Sony fixes your problems? http://dlv.update.sony.net/pub/vaio/download/EP0000166578/EP0000166578.exe
Still waiting for more information from the reporter. We have not been able to reproduce this bug internally.
Comment 10•15 years ago
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I see this on a newly-installed CentOS 5.3, with firefox 3.0.14 and flash 10.0, on an x86_64. The result is a system freeze wih blinking keyboard LEDs after a few minutes of poking around Facebook. Curiously, the same configuration on an i386 box is perfectly happy at FB. One other element: on the x86_64 box, I'm running 32-bit firefox, so as not to have to worry about wrapping proprietary plugins (like flash). It happens irrespective of whether a webcam is installed. Willing to be guided in testing.
Component: Plug-ins → Flash (Adobe)
Product: Core → Plugins
QA Contact: plugins → adobe-flash
See Also: → https://launchpad.net/bugs/358333
Updated•13 years ago
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Crash Signature: [@ NPSWF32.dll@0x96330]
Comment 11•13 years ago
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Posters, are you able to reproduce that crash? Can you provide a recent crash report?
Comment 12•8 years ago
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I'm closing a lot of bugs which are filed as Adobe Flash bugs which are either irrelevant, not actionable, or not serious enough to track in the Mozilla bug tracker. For the most part, Flash bugs should be filed in Adobe bugbase, and we'll only track a few highly-critical issues in the Mozilla tracker.
Status: NEW → RESOLVED
Closed: 8 years ago
Resolution: --- → INCOMPLETE
Updated•2 years ago
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Product: External Software Affecting Firefox → External Software Affecting Firefox Graveyard
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Description
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