Closed Bug 496967 Opened 15 years ago Closed 15 years ago

Implement Kampyle Survey on SUMO

Categories

(support.mozilla.org :: General, defect)

Product:
support.mozilla.org
Component:
General
Platform:
x86
All
Type:
defect
Priority:
Not set
Severity:
normal

Tracking

(Not tracked)

Status:
VERIFIED FIXED

People

(Reporter: kkovash, Assigned: ecooper)

References

Details

(Whiteboard: sumo_only)

Attachments

(1 file, 2 obsolete files)

v3
5.36 KB, patch
laura
: review+
Details | Diff | Splinter Review 
We're ready to implement our feedback form at http://support.mozilla.com/en-US/kb/Firefox+Help?style_mode=inproduct.  There are two pieces of code that need to be copy and pasted into the page:

(1) Copy and paste the code into your website inside the <head> tag:
This code is responsible for the Feedback Form's CSS as well as for the floating window that actively asks the users for feedback.
<!-- Start Kampyle Css --> <link rel="stylesheet" type="text/css" media="screen" href="http://cf.kampyle.com/k_button.css" /> <!-- End Kampyle Css -->

(2) Copy and paste the code into your website immediately before the </body> tag:
This code is responsible for displaying the Feedback Form button on your website
<!--Start Kampyle Feedback Form Button--><div id="k_close_button" class="k_float kc_bottom kc_right"></div><div><a href="http://www.kampyle.com/" target="kampyleWindow" id="kampylink" class="k_float k_bottom k_right" onclick="javascript:k_button.open_ff('site_code=6439011&amp;form_id=18260&amp;lang=en');return false;"><img src="http://cf.kampyle.com/buttons/en/orange/en-orange-corner-low-right.gif" alt="Feedback Form" border="0"/></a></div> <script src="http://cf.kampyle.com/k_button.js" type="text/javascript"></script> <!--End Kampyle Feedback Form Button-->
Assignee: nobody → paul.craciunoiu
Target Milestone: --- → 1.2
If anyone wants to see what the end user will see, the updated/current form is at http://people.mozilla.com/~mrz/kamp.html.
Laura -- do we have an ETA for this?  Ideally, we'd like this ready for testing in the next day or two, and we'd like to push this live later this week.  Is this reasonable?
Ken - if you can give more lead time it would be helpful for Laura and the SUMO team.  They have a push tomorrow night and are focusing on that.  How important is it that this gets done this week?
One of the survey buttons is an IT q2 goal...
Ken - if you can give more lead time it would be helpful for Laura and the SUMO
team.  They have a push tomorrow night and are focusing on that.  How important
is it that this gets done this week?
Attached patch v1 (obsolete) — — Splinter Review 
The survey will only show up for users at the 'Firefox Help' and who are in inproduct mode.

Not many options for doing this in a less hacky manner.
Attachment #382198 - Flags: review?(laura)
Comment on attachment 382198 [details] [diff] [review]
v1

This is fine BUT we need to regression test the hell out of it.

Also, Ken, what was the final decision wrt to locales?  Should we only do this for en-US?

Eric, hold off committing until we know for sure.
Attachment #382198 - Flags: review?(laura) → review+
Yes, this will be en-US only.

Also... I'll file a separate QA bug to loop in stephend.
Yeah, let's make sure we give stephend some time -- thanks everyone for talking this through.
(In reply to comment #8)
> Yes, this will be en-US only.
> 
> Also... I'll file a separate QA bug to loop in stephend.

Actually, I misspoke.  We're only creating an English version of our button and survey.  However, we'd like to implement it on the following pages:

http://support.mozilla.com/en-US/kb/Firefox+Help?style_mode=inproduct
http://support.mozilla.com/pt-BR/kb/Firefox+Help?style_mode=inproduct
http://support.mozilla.com/ja/kb/Firefox+Help?style_mode=inproduct
http://support.mozilla.com/id/kb/Firefox+Help?style_mode=inproduct
http://support.mozilla.com/th/kb/Firefox+Help?style_mode=inproduct

David -- is there a difference between the following two types of pages?
http://support.mozilla.com/en-US/kb/Firefox+Help
http://support.mozilla.com/en-US/kb/Firefox+Help?style_mode=inproduct
Attached patch v2 (obsolete) — — Splinter Review 
Same patch, but restricts this to en-US. I mistakenly presumed it would be a multilingual survey.
Attachment #382198 - Attachment is obsolete: true
Attachment #382200 - Flags: review?(laura)
Attachment #382200 - Attachment is obsolete: true
Attachment #382200 - Flags: review?(laura)
Comment on attachment 382200 [details] [diff] [review]
v2

Haha. Scratch this patch off then.
Thanks for doing this Eric. I'll help out soon, almost done with finals ;)
Feel free to take it if you have time, though.
(In reply to comment #10)
> (In reply to comment #8)
> > Yes, this will be en-US only.
> > 
> > Also... I'll file a separate QA bug to loop in stephend.
> 
> Actually, I misspoke.  We're only creating an English version of our button and
> survey.  However, we'd like to implement it on the following pages:
> 
> http://support.mozilla.com/en-US/kb/Firefox+Help?style_mode=inproduct
> http://support.mozilla.com/pt-BR/kb/Firefox+Help?style_mode=inproduct
> http://support.mozilla.com/ja/kb/Firefox+Help?style_mode=inproduct
> http://support.mozilla.com/id/kb/Firefox+Help?style_mode=inproduct
> http://support.mozilla.com/th/kb/Firefox+Help?style_mode=inproduct
> 
> David -- is there a difference between the following two types of pages?
> http://support.mozilla.com/en-US/kb/Firefox+Help
> http://support.mozilla.com/en-US/kb/Firefox+Help?style_mode=inproduct


What is the planned duration of this? A few weeks, months? The foreseeable future?
The duration will be approximately one to two weeks (and could be up to four weeks, depending on the # of responses we see).
Bug 495917 (Conduct A/B test #2 on SUMO's inproduct start page) is a Q2 marketing/support goal that needs to be done and analyzed before June ends. The requirements for getting that test set up are part of 1.1, meaning we can start the test later this week.

Seeing as it might be running for up to four weeks (based on Ken's comment 15) and that it's already June 9th, I'm assuming that IT's Q2 goal with this survey is _just_ to get it up and not actually analyze it and present results within Q2.

So, I think we should hold off on this until we've launched the A/B test (bug 495917) and focus on getting the A/B test up this week.
Depends on: 495917
Assignee: paul.craciunoiu → smirkingsisyphus
No longer blocks: 496983
Attached patch v3 — — Splinter Review 
This patch adds a temporary admin panel to tiki under Admin->General that will allow us to:
 * Turn survey on/off
 * Change locales survey shows up on
 * Change pages survey shows up on

It doesn't, however, allow us to change the fact that it's inproduct only feature. Nor can we change the HTML/JS related to the survey. This stuff shouldn't change in the two to four week duration, anyway.

In any case, the main reason for the admin page inclusion was so we could turn this on/off without a push.
Attachment #383713 - Flags: review?(laura)
Attachment #383713 - Flags: review?(laura) → review+
This is in r27980/r27981 for the 1.2 release.

I'll make some QA notes in bug 496983.
Some 'Eric is sick and dying' debug code slipped in (one line) with the commit. It has been removed.

r27987/r27986
Status: NEW → RESOLVED
Closed: 15 years ago
Resolution: --- → FIXED
I've verified this over in bug 496983, so verifying it here, too.
Status: RESOLVED → VERIFIED
Blocks: 489685
I just turned this on in prod, waiting for caches to time out so we can see it.
Whiteboard: sumo_only
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