500575 - top crash [@ ntdll.dll@0x43387][@ imon.dll@0x453d]

Status: RESOLVED WORKSFORME

(Firefox :: Extension Compatibility, defect)

Description

[Samuel Sidler (old account; do not CC)]

Currently, the #7 topcrash in Firefox 3.0.11 happens with a stack signature of ntdll.dll@0x43387. This bug is similar to bug 464213 except that it seems the crash often occurs with the following stack, taken from bp-3d2dd5ec-7a3a-4c1a-bfa4-62be92090625:

Frame  	Module  	Signature [Expand]  	Source
0 	ntdll.dll 	ntdll.dll@0x43387 	
1 	ntdll.dll 	ntdll.dll@0x4323b 	
2 	imon.dll 	imon.dll@0x453d 	
3 		@0x18eaabc3

This indicates the crash is potentially occurring because of imon.dll, which is associated with ESET's NOD32 antiviral software[1]. I've contacted them to see if we can work to get this issue fixed.

Note: This stack signature seems to have three different root causes: Flash, NOD32, and Norton Confidential (coFFPlgn.dll). By far, NOD32 is the most popular in the crashes I sampled, with Norton and Flash as second and third, respectively.

[1] http://www.eset.com/products/nod32.php

Comment 1

[u348128]

I made a new bug report with a good reproducible crasher in ntdll.dll.

See bug 504416.

There is also another recent ntdll.dll bug, bug 503045.

Comment 2

[Sheila Mooney]

Not sure what to do with this bug. We no longer have an nt.dll appearing in the top crash list. Since these signatures have changed we can't find this anymore. There is no way we can get from this bug to something actionable. Resolving as works for me since I can't find it. Likely new ntdll issues are logged in new items.