(pulled from crash-stats) crash [@ NS_strlen(unsigned short const*)] with Exchange messages - 3 comments, all mention working with Exchange Only appearing in 3.0b3 (not b3pre or b4pre) - so might be a regression. Need steps to reproduce, so => qawanted bp-689e1f94-55ee-4e42-ad96-314272090722 0 xpcom_core.dll NS_strlen nsCRTGlue.cpp:102 1 xpcom_core.dll cvt_S nsTextFormatter.cpp:544 2 xpcom_core.dll dosprintf nsTextFormatter.cpp:1136 3 xpcom_core.dll nsTextFormatter::vsmprintf nsTextFormatter.cpp:1287 4 xpcom_core.dll nsTextFormatter::smprintf nsTextFormatter.cpp:1248 5 thunderbird.exe nsImapProtocol::ShowProgress mailnews/imap/src/nsImapProtocol.cpp:4954 6 thunderbird.exe nsImapServerResponseParser::msg_fetch mailnews/imap/src/nsImapServerResponseParser.cpp:1071 7 thunderbird.exe nsImapServerResponseParser::response_data mailnews/imap/src/nsImapServerResponseParser.cpp:756 8 thunderbird.exe nsImapServerResponseParser::ParseIMAPServerResponse mailnews/imap/src/nsImapServerResponseParser.cpp:243 9 thunderbird.exe nsImapProtocol::ParseIMAPandCheckForNewMail mailnews/imap/src/nsImapProtocol.cpp:1853 10 thunderbird.exe nsImapProtocol::FetchMessage mailnews/imap/src/nsImapProtocol.cpp:3416 11 thunderbird.exe nsImapProtocol::FolderMsgDumpLoop mailnews/imap/src/nsImapProtocol.cpp:4154 12 thunderbird.exe nsImapProtocol::FolderMsgDump mailnews/imap/src/nsImapProtocol.cpp:4058 13 thunderbird.exe nsImapProtocol::FolderHeaderDump mailnews/imap/src/nsImapProtocol.cpp:4038 14 thunderbird.exe nsImapProtocol::ProcessMailboxUpdate mailnews/imap/src/nsImapProtocol.cpp:4005 15 thunderbird.exe nsImapProtocol::ProcessSelectedStateURL mailnews/imap/src/nsImapProtocol.cpp:2819 16 thunderbird.exe nsImapProtocol::ProcessCurrentURL mailnews/imap/src/nsImapProtocol.cpp:1709 17 thunderbird.exe nsImapProtocol::ImapThreadMainLoop mailnews/imap/src/nsImapProtocol.cpp:1360 18 thunderbird.exe nsImapProtocol::Run mailnews/imap/src/nsImapProtocol.cpp:1059 19 xpcom_core.dll nsThread::ProcessNextEvent xpcom/threads/nsThread.cpp:510 20 xpcom_core.dll NS_ProcessNextEvent_P nsThreadUtils.cpp:227 21 xpcom_core.dll nsThread::ThreadFunc xpcom/threads/nsThread.cpp:254 22 nspr4.dll _PR_NativeRunThread nsprpub/pr/src/threads/combined/pruthr.c:426 23 nspr4.dll pr_root nsprpub/pr/src/md/windows/w95thred.c:122 24 mozcrt19.dll _callthreadstartex threadex.c:348 25 mozcrt19.dll _threadstartex threadex.c:326
can we tell if those are en-US builds or other locales?
(In reply to comment #1) > can we tell if those are en-US builds or other locales? Not really :-(
#5 ranking for 3.0, ~2% of crashes (using 3 day period instead of 28) _however_, some, like the unix ones, are probably from one user http://crash-stats.mozilla.com/report/list?range_value=2&range_unit=weeks&signature=NS_strlen%28unsigned%20short%20const*%29&version=Thunderbird%3A3.0 on recheck of crash-stats the earliest I find is 3.0b2pre 20090216035229. but nothing with comments :( looks like startup crash. playing cautious and requesting blocking for fixing in 3.0.something
blocking-thunderbird3.0: --- → ?
OS: Windows XP → All
This isn't a huge crasher as its hanging around 20-something in the crash stacks. For now, I'm going to say that this is needed but not blocking .1.
blocking-thunderbird3.0: ? → needed
82% (9/11) vs. 0% (10/6235) email@example.com 36% (4/11) vs. 0% (9/6235) firstname.lastname@example.org seems fairly common, but we now have a live reporter (IagoSRL), so please feel free to ask him questions :).
I did some test and I think my problem is in my locale 'gl-ES' installation. I downloaded and tried the version 3.0.2 gl-ES and the problem persist, then I downloaded the en-US and es-ES versions and tried with the same profile: no crash, no bug. Before this, I tested with beta versions, and all works fine: - nightly build: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:18.104.22.168pre) Gecko/20100226 Lanikai/3.1b1pre - 3.1 alpha 1: Mozilla/5.0 (Windows; U; Windows NT 5.1; es-ES; rv:1.9.2pre) Gecko/20100119 Lanikai/3.1a1 The crash is not at startup, but when TB is getting messages from Gmail IMAP (maybe another IMAP too, I don't know). With Gmail POP don't crash. I will use es-ES version from now and report any problem -related with this bug- that might occur. Question: How/Why a 'locale' may cause a crash? Thanks.
So I've figured out the issue, and the primary issue is indeed an issue with the 'gl' (Galician), although its not helped by unclear localisation comments. I've checked though the other locales and they don't have this problem. The primary issue is that gl has two strings: 5036=Descargando %lu de %lu cabeceiras de mensaxes de %S 5037=Descargando %lu de %lu marcas de mensaxes de %S however, en-US has these as: 5036=%S Downloading message header %lu of %lu 5037=%S Downloading message flag %lu of %lu So what ends up happening is that in the gl case, we're trying to smprintf a string to %lu and it just doesn't know what to do and crashes :-( The solution for gl would be to change to number based parameters, i.e: 5036=Descargando %2$lu de %3$lu cabeceiras de mensaxes de %1$S However, I'd also like to at least fix the localisation notes so that new locales or updates to them aren't affected. This can be done in 3.0. From a plurals perspective I'm not sure if the strings are right, but if someone wants to improve those I suggest we cover them in a different bug.
Assignee: nobody → bugzilla
blocking-thunderbird3.0: needed → .4+
Component: General → Networking: IMAP
Keywords: qawanted, topcrash
Product: Thunderbird → MailNews Core
QA Contact: general → networking.imap
Summary: crash [@ NS_strlen(unsigned short const*)] - [@ nsImapProtocol::ShowProgress] with Exchange messages → crash [@ NS_strlen(unsigned short const*)] - [@ nsImapProtocol::ShowProgress] with IMAP and Galician locale.
Created attachment 429594 [details] [diff] [review] Fix locale comment, don't touch string Like I said, fix the locale comment, don't touch the string. We can then put this in on the 3.0 branch. I'm filing a separate bug for fixing gl. If we want to fix the strings to be much better, we should do that in another bug.
Attachment #429594 - Flags: review?(bugzilla)
Created attachment 431970 [details] [diff] [review] Fix locale comment, don't touch string v2 Ok, I just realised that the previous thing I'd attached was the file and not the patch. So here's the proper patch that I was proposing for correcting the comments.
Comment on attachment 431970 [details] [diff] [review] Fix locale comment, don't touch string v2 r=sipaq Can you please post a message to mozilla.dev.l10n when you've committed this to inform localizers about this change. Normally they do not notice comment changes. Thanks!
Comment on attachment 431970 [details] [diff] [review] Fix locale comment, don't touch string v2 a=Standard8 as this is comment-only patch.
Attachment #431970 - Flags: approval-thunderbird3.0.4+
Checked into trunk and branch: http://hg.mozilla.org/comm-central/rev/96b067a9e19e http://hg.mozilla.org/releases/comm-1.9.1/rev/b9a1561a34a0
Posted to m.d.l10n and raised bug 551919 on replacing the number identifiers with string versions (which should also ensure some extra tidy up). Marking as fixed for trunk as we've fixed the comments - Bug 549442 will fix the broken locale. Leaving as not fixed for 3.0.4 so that I have a reference to remember to ensure that bug 549442 is fixed for the release.
Status: NEW → RESOLVED
Last Resolved: 9 years ago
Resolution: --- → FIXED
status-thunderbird3.1: --- → beta2-fixed
Whiteboard: [needs bug 549442 fixing for 3.0.4]
Target Milestone: --- → Thunderbird 3.1b2
New gl nightlies are now out and seem to be working fine, hence marking this as fixed for 3.0.4.
status-thunderbird3.0: --- → .4-fixed
Status: RESOLVED → VERIFIED
Crash Signature: [@ NS_strlen(unsigned short const*)] [@ nsImapProtocol::ShowProgress]
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