Closed Bug 507948 Opened 16 years ago Closed 12 years ago

Crashes every time I visit www.usaa.com (probably threadsafety bugs in third-party modules)

Categories

(Core :: DOM: Core & HTML, defect)

Product:
Core
Component:
DOM: Core & HTML
Version:
1.9.1 Branch
Platform:
x86
Windows Vista
Type:
defect
Priority:
Not set
Severity:
critical

Tracking

()

Status:
RESOLVED INCOMPLETE

People

(Reporter: jrdc3, Unassigned)

References

(
URL
)

Details

(Keywords: crash, stackwanted)

User-Agent: Mozilla/5.0 (Windows; U; Windows NT 6.0; en-US; rv:1.9.1.1) Gecko/20090715 Firefox/3.5.1 (.NET CLR 3.5.30729) AutoPager/0.5.2.2 (http://www.teesoft.info/) Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 6.0; en-US; rv:1.9.1.1) Gecko/20090715 Firefox/3.5.1 (.NET CLR 3.5.30729) AutoPager/0.5.2.2 (http://www.teesoft.info/) After dloading and installing 3.5.1 from 3.0.21, Firefox started crashing every time I go to my bank webiste, www.usaa.com, and I enter the WEB BILL PAY service on that site. Firefox shuts down and asks that I report the problem, I did that already...sometimes, I don't even have to to into the WEB BILL Pay area for Firefox to crash and close on www.usaa.com. This is very frustrating, as I the bank site daily for bill paying and general banking. Another issue with upgrading to 3.5.1...Both Norton Toolbar and Norton IPS stopped working and were disabled by Firefox...contacted Norton and they said there was a patch for their toolbar, installed it, and it's still not showing. Reproducible: Always Steps to Reproduce: 1.Log on to www.usaa.com 2.try to enter Web Bill Pay 3.Firefox crashes and closes, it then asks me to file a report, which I have done only once, because it does not allow me to keep filing the same report. Actual Results: Log onto www.usaa.com, then log into the Web bill pay area, first Firefox freezes and says it's "not responding", then it crashes and closes, asking me to send a report, which I have done Expected Results: Firefox crashes and closes. Not crashed, and allow me to pay bills etc on the site just like I have been doing for years with Firefox...the last version I had, 3.0.21 was working fine with no problems like this.
Please provide a crash id. http://support.mozilla.com/en-US/kb/Mozilla+Crash+Reporter
Version: unspecified → 3.5 Branch
Mozilla/5.0 (Windows; U; Windows NT 6.0; en-US; rv:1.9.1.3pre) Gecko/20090731 Shiretoko/3.5.3pre WFM
Thanks...Here are the 4 submitted crash reports that I believe are connected to my www.usaa.com Firefox crashes. Thanks!! b33f8edd-7a0f-4d4f-b2a5-813092090802 8/2/2009 5:48 PM 323b612b-8c24-4d62-85b7-7790e2090801 8/1/2009 4:57 PM 5554ddce-c2fe-49ce-bffd-ba3572090731 7/31/2009 5:05 PM e2bdb431-35d7-41a8-a063-943d42090731 7/31/2009 3:51 PM
So, you have 4 seemingly distinct crash reports. I've pasted summaries of three and the entirety of a fourth. I'd suggest: 1. disable norton confidential 2. try to crash 10-20 more times That'll enable us to figure out which crash is actually the interesting one. You can paste the id's just as you did in comment 3, thanks. Note that you seem to have Norton Confidential (IVPlugin and friends) Bug 492437 Signature oleaut32.dll@0x4580 UUID b33f8edd-7a0f-4d4f-b2a5-813092090802 0 oleaut32.dll oleaut32.dll@0x4580 1 coWPPlg.dll coWPPlg.dll@0x16d69 Bug 500879 / bug 500879 Signature nsCycleCollectingAutoRefCnt::decr(nsISupports*) UUID 323b612b-8c24-4d62-85b7-7790e2090801 0 xul.dll nsCycleCollectingAutoRefCnt::decr 1 xul.dll XPCVariant::Release No idea Signature @0x1191e673 UUID e2bdb431-35d7-41a8-a063-943d42090731 Crash Reason EXCEPTION_PRIV_INSTRUCTION Crash Address 0x1191e673 User Comments Processor Notes No proper signature could be created because no good data for the crashing thread (0) was found Signature nsNodeInfo::Release() UUID 5554ddce-c2fe-49ce-bffd-ba3572090731 Time 2009-07-31 17:05:49.283620 Uptime 32 Last Crash 2562 seconds before submission Product Firefox Version 3.5.1 Build ID 20090715094852 Branch 1.9.1 OS Windows NT OS Version 6.0.6001 Service Pack 1 CPU x86 CPU Info GenuineIntel family 6 model 23 stepping 10 Crash Reason EXCEPTION_ACCESS_VIOLATION Crash Address 0x6da68560 User Comments Processor Notes Crashing Thread Frame Module Signature [Expand] Source 0 xul.dll nsNodeInfo::Release content/base/src/nsNodeInfo.cpp:141 1 xul.dll nsHTMLTitleElement::nsHTMLTitleElement content/html/content/src/nsHTMLTitleElement.cpp:101 2 xul.dll SinkContext::OpenContainer content/html/document/src/nsHTMLContentSink.cpp:775 3 xul.dll HTMLContentSink::OpenContainer content/html/document/src/nsHTMLContentSink.cpp:2361 4 xul.dll CNavDTD::AddHeadContent parser/htmlparser/src/CNavDTD.cpp:3116 5 xul.dll CNavDTD::HandleStartToken parser/htmlparser/src/CNavDTD.cpp:1430 6 xul.dll CNavDTD::HandleToken parser/htmlparser/src/CNavDTD.cpp:756 7 xul.dll CNavDTD::BuildModel parser/htmlparser/src/CNavDTD.cpp:332 8 xul.dll xul.dll@0x8c557b
Hi...thanks....I will try what you suggested.. I don't know what Norton Confidential is?......but as far as tying to get it to crash more, I can, but now when it does crash from www.usaa.com, the firefox box that pops up asking to report it, after I fill in the info, and hit submit, it says it cannot complete it....that's why there were only 4 submitted crash reports listed, there were a LOT more than that. Any suggestions for this?
One more thing...I thought this was not imprtant, but I think it is...this crash report on 7/18/2009, when I was using 3.0.11...it crashed with www.usaa.com, Web bill pay...same type of crash with 3.5.1. Hope this helps...Thanks. cbc9f6d6-bcc7-4a2f-a0ff-d0f0b2090718
Um, norton toolbar? norton 360? norton antivirus? Bug 432312 Signature ageSelectionCallback UUID cbc9f6d6-bcc7-4a2f-a0ff-d0f0b2090718 So far, you have 5 distinct crashes, really collect a batch of 5+ (it's easier for me to process larger numbers of crashes...)
Hi Timeless...I just now disabled Norton Anti Virus 2009, then loged onto www.usaa.com, then the Web Bill Pay area, firefox crahsed...the problem is, when the box came up to submit the report, it says, "there was a problem submitting your report"...I then checked the about:crashes page..nothing but the 5 reports I submitted already....can I erase those 5 and see if it will allow me to submit? Also, I tried to copy and paste from the crash report, but it will not allow me to paste?...thanks.
Hi again...Timeless...I just now crashed Firefox over 8 times, and only 1 of those times did the crash-report box allow me to submit it...the other 7 times it said, "there was a problem submitting your report" at the bottom of the box. Here is the submitted crash report that deals with the www.usaa.com problem. Thanks. I hope this is enough for your to go on, unless there is some other way to get you the crash info. 5a9bfb0d-d31f-44d7-b9d8-110f82090803
Summary: After upgrading to 3.5.1 from 3.0.21, Firefox crashes and closes every time I visit www.usaa.com → After upgrading to 3.5.1 from 2.0.21, Firefox crashes and closes every time I visit www.usaa.com
this favors Bug 500879 / bug 500879 Signature nsCycleCollectingAutoRefCnt::decr(nsISupports*) UUID 5a9bfb0d-d31f-44d7-b9d8-110f82090803 Time 2009-08-03 07:52:00.607604 Uptime 50 Last Crash 92 seconds before submission Product Firefox Version 3.5.1 Build ID 20090715094852 Branch 1.9.1 OS Windows NT OS Version 6.0.6001 Service Pack 1 CPU x86 CPU Info GenuineIntel family 6 model 23 stepping 10 Crash Reason EXCEPTION_ACCESS_VIOLATION Crash Address 0x6d543cf4 User Comments Processor Notes Related Bugs Crashing Thread Frame Module Signature [Expand] Source 0 xul.dll nsCycleCollectingAutoRefCnt::decr obj-firefox/dist/include/xpcom/nsISupportsImpl.h:197 1 xul.dll nsGenericElement::Release content/base/src/nsGenericElement.cpp:4124 2 xul.dll nsCOMPtr_base::~nsCOMPtr_base obj-firefox/xpcom/build/nsCOMPtr.cpp:81 3 xul.dll nsGenericElement::BindToTree content/base/src/nsGenericElement.cpp:2642 4 xul.dll nsGenericHTMLElement::BindToTree content/html/content/src/nsGenericHTMLElement.cpp:903 5 xul.dll nsHTMLTitleElement::BindToTree content/html/content/src/nsHTMLTitleElement.cpp:181 6 xul.dll nsGenericElement::doInsertChildAt content/base/src/nsGenericElement.cpp:3258 7 xul.dll nsGenericElement::InsertChildAt content/base/src/nsGenericElement.cpp:3203 8 xul.dll xul.dll@0x8e6267 9 xul.dll HTMLContentSink::OpenContainer content/html/document/src/nsHTMLContentSink.cpp:2361 10 xul.dll CNavDTD::AddHeadContent parser/htmlparser/src/CNavDTD.cpp:3116 11 xul.dll CNavDTD::HandleStartToken parser/htmlparser/src/CNavDTD.cpp:1430 12 xul.dll CNavDTD::HandleToken parser/htmlparser/src/CNavDTD.cpp:756 13 xul.dll CNavDTD::BuildModel parser/htmlparser/src/CNavDTD.cpp:332 14 xul.dll xul.dll@0x8c557b
Component: General → DOM
Keywords: crash
Product: Firefox → Core
QA Contact: general → general
Version: 3.5 Branch → 1.9.1 Branch
The crashes are still happening...this time, just going to www.usaa.com caused several of these crahses, as well as www.chase.com, another banking site. Here are the latest crashes: 12a29ff7-8f27-4968-8cee-d2c172090810 8/10/2009 6:37 PM 42f5a5ff-74d7-4ebb-b88a-a46322090810 8/10/2009 6:32 PM d78806db-b624-49c1-bd8a-b98ab2090810 8/10/2009 6:23 PM 01a338ce-0d06-435e-9f64-472952090803 8/3/2009 5:51 PM
bp-12a29ff7-8f27-4968-8cee-d2c172090810 8/10/2009 6:37 PM bp-42f5a5ff-74d7-4ebb-b88a-a46322090810 8/10/2009 6:32 PM bp-01a338ce-0d06-435e-9f64-472952090803 8/3/2009 5:51 PM bp-d78806db-b624-49c1-bd8a-b98ab2090810 8/10/2009 6:23 PM Signature nsGlobalChromeWindow::Release() UUID d78806db-b624-49c1-bd8a-b98ab2090810 Time 2009-08-10 18:23:17.992945 Uptime 705 Last Crash 49325 seconds before submission Product Firefox Version 3.5.2 Build ID 20090729225027 Branch 1.9.1 OS Windows NT OS Version 6.0.6001 Service Pack 1 CPU x86 CPU Info GenuineIntel family 6 model 23 stepping 10 Crash Reason EXCEPTION_ACCESS_VIOLATION Crash Address 0x6aae6fe8 User Comments Trying to do my banking online, FIREFOX keeps crashing www.chase.com Processor Notes Crashing Thread Frame Module Signature [Expand] Source 0 xul.dll nsGlobalChromeWindow::Release dom/src/base/nsGlobalWindow.cpp:8663 1 xul.dll nsRefPtr<nsIDOMEventListener>::~nsRefPtr<nsIDOMEventListener> obj-firefox/xpcom/build/nsCOMPtr.cpp:81 2 xul.dll nsGlobalWindow::RunTimeout dom/src/base/nsGlobalWindow.cpp:7963 3 @0xc98b4f
Er the first 3 are the same bug 500879 issue.
Hi Kevin, As far as I know, I don't have a Norton 'hotfix' or roboform...I don't have a Norton program that fills in forms, nor any other program that fills in forms automatically. In any case, is there a fix for these crashes? Thanks! John
Hi again, 3 more crashes........ c03c570b-6123-475e-ab97-9249d2090810 8/10/2009 11:38 PM d67e178d-4074-4c86-9cc2-3b6c12090810 8/10/2009 10:57 PM ebcb5b57-d456-4cfe-bc50-868dd2090810 8/10/2009 7:27 PM
Today, there were 2 more crashes while trying to log onto www.chase.com f5b902d3-cf2d-4e39-b6b6-2edfc2090812 8/12/2009 6:37 PM 11d6ac6f-9580-424a-8c2a-6279e2090812 8/12/2009 6:36 PM Is there any fix for Firefox to stop it from crashing like this? Thanks.
start a command prompt do: dir /s/b *coFFPlgn*.dll paste the output here, but really, you need to find out what that program is. Signature nsXULDocument::Release() UUID ebcb5b57-d456-4cfe-bc50-868dd2090810 Time 2009-08-10 19:27:15.982891 Uptime 31 Last Crash 3021 seconds before submission Product Firefox Version 3.5.2 Build ID 20090729225027 Branch 1.9.1 OS Windows NT OS Version 6.0.6001 Service Pack 1 CPU x86 CPU Info GenuineIntel family 6 model 23 stepping 10 Crash Reason EXCEPTION_ACCESS_VIOLATION Crash Address 0x6d013608 User Comments Another crash... Processor Notes Crashing Thread Frame Module Signature [Expand] Source 0 xul.dll nsXULDocument::Release content/xul/document/src/nsXULDocument.cpp:375 1 xul.dll nsNodeUtils::AttributeChanged content/base/src/nsNodeUtils.cpp:110 2 xul.dll nsGenericElement::SetAttrAndNotify content/base/src/nsGenericElement.cpp:4346 3 xul.dll nsGenericElement::SetAttr content/base/src/nsGenericElement.cpp:4277 4 xul.dll nsRefPtr<nsIDOMEventListener>::~nsRefPtr<nsIDOMEventListener> obj-firefox/xpcom/build/nsCOMPtr.cpp:81 5 xul.dll nsXBLPrototypeBinding::AttributeChanged content/xbl/src/nsXBLPrototypeBinding.cpp:603 6 xul.dll nsGenericElement::SetAttrAndNotify content/base/src/nsGenericElement.cpp:4334 7 xul.dll nsGenericElement::SetAttr content/base/src/nsGenericElement.cpp:4277 8 xul.dll nsGenericElement::SetAttribute content/base/src/nsGenericElement.cpp:2066 9 xul.dll xpc_qsDOMString::xpc_qsDOMString js/src/xpconnect/src/xpcquickstubs.cpp:688 10 @0x16f007 11 @0x28 Bug 492437 Signature xul.dll@0x8c27a0 UUID d67e178d-4074-4c86-9cc2-3b6c12090810 Time 2009-08-10 22:57:58.90513 Uptime 3 Last Crash 12639 seconds before submission Product Firefox Version 3.5.2 Build ID 20090729225027 Branch 1.9.1 OS Windows NT OS Version 6.0.6001 Service Pack 1 CPU x86 CPU Info GenuineIntel family 6 model 23 stepping 10 Crash Reason EXCEPTION_ACCESS_VIOLATION Crash Address 0x6aab27a0 User Comments CRASHES yet again just opening Firefox!!?????? Processor Notes Crashing Thread Frame Module Signature [Expand] Source 0 xul.dll xul.dll@0x8c27a0 1 coFFPlgn.dll coFFPlgn.dll@0xed25 Bug 500879 / bug 500879 Signature nsCycleCollectingAutoRefCnt::decr(nsISupports*) UUID c03c570b-6123-475e-ab97-9249d2090810 Time 2009-08-10 23:38:34.387578 Uptime 2411 Last Crash 2432 seconds before submission Product Firefox Version 3.5.2 Build ID 20090729225027 Branch 1.9.1 OS Windows NT OS Version 6.0.6001 Service Pack 1 CPU x86 CPU Info GenuineIntel family 6 model 23 stepping 10 Crash Reason EXCEPTION_ACCESS_VIOLATION Crash Address 0x6b52f430 User Comments Firefox CRASHED yet again...this time making a plane reservation????????????? Processor Notes Related Bugs Crashing Thread Frame Module Signature [Expand] Source 0 xul.dll nsCycleCollectingAutoRefCnt::decr obj-firefox/dist/include/xpcom/nsISupportsImpl.h:197 1 xul.dll nsGenericElement::Release content/base/src/nsGenericElement.cpp:4124 2 xul.dll Signature nsCycleCollectingAutoRefCnt::decr(nsISupports*) UUID f5b902d3-cf2d-4e39-b6b6-2edfc2090812 Time 2009-08-12 18:37:45.698741 Uptime 25 Last Crash 74 seconds before submission Product Firefox Version 3.5.2 Build ID 20090729225027 Branch 1.9.1 OS Windows NT OS Version 6.0.6001 Service Pack 1 CPU x86 CPU Info GenuineIntel family 6 model 23 stepping 10 Crash Reason EXCEPTION_ACCESS_VIOLATION Crash Address 0x7006add4 User Comments AGAIN a crash while trying to log onto www.chase.com Processor Notes Crashing Thread Frame Module Signature [Expand] Source 0 xul.dll nsCycleCollectingAutoRefCnt::decr obj-firefox/dist/include/xpcom/nsISupportsImpl.h:197 1 xul.dll nsGenericElement::Release content/base/src/nsGenericElement.cpp:4124 2 xul.dll nsCOMPtr_base::assign_with_AddRef obj-firefox/xpcom/build/nsCOMPtr.cpp:89 3 xul.dll nsCOMPtr<nsILoadGroup>::operator= obj-firefox/dist/include/xpcom/nsCOMPtr.h:640 4 xul.dll nsEventTargetChainItem::Destroy content/events/src/nsEventDispatcher.cpp:76 5 xul.dll nsEventTargetChainItem::Destroy content/events/src/nsEventDispatcher.cpp:76 6 xul.dll nsEventTargetChainItem::Destroy content/events/src/nsEventDispatcher.cpp:76 7 xul.dll nsEventTargetChainItem::Destroy content/events/src/nsEventDispatcher.cpp:76 8 xul.dll nsEventTargetChainItem::Destroy content/events/src/nsEventDispatcher.cpp:76 9 xul.dll nsEventTargetChainItem::Destroy content/events/src/nsEventDispatcher.cpp:76 10 xul.dll nsEventTargetChainItem::Destroy content/events/src/nsEventDispatcher.cpp:76 11 xul.dll nsEventDispatcher::Dispatch content/events/src/nsEventDispatcher.cpp:524 12 xul.dll nsImageBoxFrameEvent::Run layout/xul/base/src/nsImageBoxFrame.cpp:130 13 xul.dll nsThread::ProcessNextEvent xpcom/threads/nsThread.cpp:510 14 xul.dll nsBaseAppShell::Run widget/src/xpwidgets/nsBaseAppShell.cpp:170 15 xul.dll nsAppStartup::Run toolkit/components/startup/src/nsAppStartup.cpp:193 16 nspr4.dll PR_GetEnv 17 firefox.exe wmain toolkit/xre/nsWindowsWMain.cpp:110 18 firefox.exe firefox.exe@0x21a7 19 kernel32.dll kernel32.dll@0x8e4a4 20 ntdll.dll ntdll.dll@0x7cfec 21 ntdll.dll ntdll.dll@0x7d1fe Signature nsDOMEvent::Release() UUID 11d6ac6f-9580-424a-8c2a-6279e2090812 Time 2009-08-12 18:37:01.871890 Uptime 49 Last Crash 154683 seconds before submission Product Firefox Version 3.5.2 Build ID 20090729225027 Branch 1.9.1 OS Windows NT OS Version 6.0.6001 Service Pack 1 CPU x86 CPU Info GenuineIntel family 6 model 23 stepping 10 Crash Reason EXCEPTION_ACCESS_VIOLATION Crash Address 0x6b5148b8 User Comments Firefox CRASHED yet again while trying to log on to www.chase.com , a banking site.??>???? Why is this happening so frequently? Processor Notes Crashing Thread Frame Module Signature [Expand] Source 0 xul.dll nsDOMEvent::Release content/events/src/nsDOMEvent.cpp:170 1 xul.dll nsRefPtr<nsIDOMEventListener>::~nsRefPtr<nsIDOMEventListener> obj-firefox/xpcom/build/nsCOMPtr.cpp:81 2 xul.dll nsXMLHttpRequest::CreateReadystatechangeEvent content/base/src/nsXMLHttpRequest.cpp:1694 the other thing we can do is have you run firefox from windbg and attach the log, that'd let us point to where all the random dll's come from. https://developer.mozilla.org/en/How_to_get_a_stacktrace_with_WinDbg be sure to run firefox from windbg (make sure firefox isn't running before you start it from windbg...), follow the instructions in the url, and once it crashes and you've finished following the instructions, attach the log generated by windbg.
Hi Timeles..ok...followed the instructions for WinDbg, but at the end of the process, I could not find c:\firefox-debug-8/13/2009.txt on my hard drive. So, here is the info that WAS on the WinDbg page after completing the debug...hope this helps. First though, here is the crash yet again that I was able to induce while WinDbg was running. 50de09e0-b530-47f6-aa7e-59b2c2090813 8/13/2009 4:11 AM Microsoft (R) Windows Debugger Version 6.11.0001.404 X86 Copyright (c) Microsoft Corporation. All rights reserved. CommandLine: "C:\Program Files (x86)\Mozilla Firefox\firefox.exe" Symbol search path is: *** Invalid *** **************************************************************************** * Symbol loading may be unreliable without a symbol search path. * * Use .symfix to have the debugger choose a symbol path. * * After setting your symbol path, use .reload to refresh symbol locations. * **************************************************************************** Executable search path is: ModLoad: 01020000 010ff000 firefox.exe ModLoad: 77cb0000 77e10000 ntdll.dll ModLoad: 76600000 76710000 C:\Windows\syswow64\kernel32.dll ModLoad: 6ac50000 6b6a1000 C:\Program Files (x86)\Mozilla Firefox\xul.dll ModLoad: 705f0000 7065c000 C:\Program Files (x86)\Mozilla Firefox\sqlite3.dll ModLoad: 6fa20000 6fad1000 C:\Program Files (x86)\Mozilla Firefox\MOZCRT19.dll ModLoad: 76860000 7690a000 C:\Windows\syswow64\msvcrt.dll ModLoad: 6f930000 6fa13000 C:\Program Files (x86)\Mozilla Firefox\js3250.dll ModLoad: 10000000 10029000 C:\Program Files (x86)\Mozilla Firefox\nspr4.dll ModLoad: 769f0000 76ab6000 C:\Windows\syswow64\ADVAPI32.dll ModLoad: 75e40000 75f30000 C:\Windows\syswow64\RPCRT4.dll ModLoad: 75c90000 75cf0000 C:\Windows\syswow64\Secur32.dll ModLoad: 75b80000 75b87000 C:\Windows\SysWOW64\WSOCK32.dll ModLoad: 778e0000 7790d000 C:\Windows\syswow64\WS2_32.dll ModLoad: 765f0000 765f6000 C:\Windows\syswow64\NSI.dll ModLoad: 749a0000 749d2000 C:\Windows\SysWOW64\WINMM.dll ModLoad: 76920000 769f0000 C:\Windows\syswow64\USER32.dll ModLoad: 763a0000 76430000 C:\Windows\syswow64\GDI32.dll ModLoad: 75cf0000 75e34000 C:\Windows\syswow64\ole32.dll ModLoad: 76550000 765dd000 C:\Windows\syswow64\OLEAUT32.dll ModLoad: 74960000 74999000 C:\Windows\SysWOW64\OLEACC.dll ModLoad: 00020000 00038000 C:\Program Files (x86)\Mozilla Firefox\smime3.dll ModLoad: 00060000 000fa000 C:\Program Files (x86)\Mozilla Firefox\nss3.dll ModLoad: 00100000 00114000 C:\Program Files (x86)\Mozilla Firefox\nssutil3.dll ModLoad: 00120000 00127000 C:\Program Files (x86)\Mozilla Firefox\plc4.dll ModLoad: 00130000 00137000 C:\Program Files (x86)\Mozilla Firefox\plds4.dll ModLoad: 00190000 001b0000 C:\Program Files (x86)\Mozilla Firefox\ssl3.dll ModLoad: 76af0000 77600000 C:\Windows\syswow64\SHELL32.dll ModLoad: 77880000 778d8000 C:\Windows\syswow64\SHLWAPI.dll ModLoad: 75630000 75638000 C:\Windows\SysWOW64\VERSION.dll ModLoad: 74bc0000 74c02000 C:\Windows\SysWOW64\WINSPOOL.DRV ModLoad: 76320000 76393000 C:\Windows\syswow64\COMDLG32.dll ModLoad: 750f0000 7528e000 C:\Windows\WinSxS\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.6001.18000_none_5cdbaa5a083979cc\COMCTL32.dll ModLoad: 75fc0000 76020000 C:\Windows\syswow64\IMM32.dll ModLoad: 76430000 764f8000 C:\Windows\syswow64\MSCTF.dll ModLoad: 718c0000 718c5000 C:\Windows\SysWOW64\MSIMG32.dll ModLoad: 762a0000 7631d000 C:\Windows\syswow64\USP10.dll ModLoad: 75350000 75357000 C:\Program Files (x86)\Mozilla Firefox\xpcom.dll (1af0.1644): Break instruction exception - code 80000003 (first chance) eax=00000000 ebx=00000000 ecx=b2b00000 edx=00000000 esi=fffffffe edi=77cd4c52 eip=77cc0004 esp=0030f93c ebp=0030f96c iopl=0 nv up ei pl zr na pe nc cs=0023 ss=002b ds=002b es=002b fs=0053 gs=002b efl=00000246 *** ERROR: Symbol file could not be found. Defaulted to export symbols for ntdll.dll - ntdll!DbgBreakPoint: 77cc0004 cc int 3 0:000> .sympath SRV*c:\symbols*http://symbols.mozilla.org/firefox Symbol search path is: SRV*c:\symbols*http://symbols.mozilla.org/firefox Expanded Symbol search path is: srv*c:\symbols*http://symbols.mozilla.org/firefox 0:000> .symfix+ c:\symbols 0:000> .reload /f Reloading current modules ....................... Press ctrl-c (cdb, kd, ntsd) or ctrl-break (windbg) to abort symbol loads that take too long. Run !sym noisy before .reload to track down problems loading symbols. ............... 0:000> .logopen /t c:\firefox-debug.log Log file could not be opened 0:000> .childdbg 1 Processes created by the current process will be debugged 0:000> sxn gp 0:000> lm start end module name 00020000 00038000 smime3 (private pdb symbols) c:\symbols\smime3.pdb\B2DF2B73309F4829AAD925528DF9AB291\smime3.pdb 00060000 000fa000 nss3 (private pdb symbols) c:\symbols\nss3.pdb\0D7B6380991B463FA3A6D8650DF201C71\nss3.pdb 00100000 00114000 nssutil3 (private pdb symbols) c:\symbols\nssutil3.pdb\96A41100A76E44858E54CD07F0E39F941\nssutil3.pdb 00120000 00127000 plc4 (private pdb symbols) c:\symbols\plc4.pdb\EFF6380F877D44139900A28D8FD81CBC1\plc4.pdb 00130000 00137000 plds4 (private pdb symbols) c:\symbols\plds4.pdb\14A9318596F449799D1343D7EC4ACFD61\plds4.pdb 00190000 001b0000 ssl3 (private pdb symbols) c:\symbols\ssl3.pdb\E8786215C6BA473690CBEBB1C199AD391\ssl3.pdb 01020000 010ff000 firefox (private pdb symbols) c:\symbols\firefox.pdb\27573F1FEA2A41B5ACCBF4942929D6F02\firefox.pdb 10000000 10029000 nspr4 (private pdb symbols) c:\symbols\nspr4.pdb\B79A0596E1A54A5A815807605BB6D97D1\nspr4.pdb 6ac50000 6b6a1000 xul (private pdb symbols) c:\symbols\xul.pdb\54D08EB89929411489E21BC03AC413A72\xul.pdb 6f930000 6fa13000 js3250 (private pdb symbols) c:\symbols\js3250.pdb\75B84B4E98204776895D1033F0ED8B0A2\js3250.pdb 6fa20000 6fad1000 MOZCRT19 (private pdb symbols) c:\symbols\mozcrt19.pdb\B67AE52B8A5244B7ACA7977FDEED01E31\mozcrt19.pdb 705f0000 7065c000 sqlite3 (private pdb symbols) c:\symbols\sqlite3.pdb\DB5FA626A96C45608879785BF506D4701\sqlite3.pdb 718c0000 718c5000 MSIMG32 (pdb symbols) c:\symbols\msimg32.pdb\F3CCF1CDEF724758A292CC67212D6C0C2\msimg32.pdb 74960000 74999000 OLEACC (pdb symbols) c:\symbols\oleacc.pdb\870DE296FC97430A81F4D5AC2B65C0222\oleacc.pdb 749a0000 749d2000 WINMM (pdb symbols) c:\symbols\winmm.pdb\0F510C3C6FA5429CB90B3CAC010DAE2A2\winmm.pdb 74bc0000 74c02000 WINSPOOL (pdb symbols) c:\symbols\winspool.pdb\C2BBAA4F14454DFB9133D376CBA83A3F1\winspool.pdb 750f0000 7528e000 COMCTL32 (pdb symbols) c:\symbols\comctl32.pdb\B07CB25578964646BF1423C7A4B5CB9D2\comctl32.pdb 75350000 75357000 xpcom (private pdb symbols) c:\symbols\xpcom.pdb\3D2BAC37D4134C2689A3F51CF65506BE2\xpcom.pdb 75630000 75638000 VERSION (pdb symbols) c:\symbols\version.pdb\6A1ECA8395EE447D87E8A0F4770EC4FE2\version.pdb 75b80000 75b87000 WSOCK32 (pdb symbols) c:\symbols\wsock32.pdb\7DC375A71CD746B2AA6DA348F3CC4A332\wsock32.pdb 75c90000 75cf0000 Secur32 (pdb symbols) c:\symbols\wsecur32.pdb\E8C9FF6124474BADA57E2AFE7C055C642\wsecur32.pdb 75cf0000 75e34000 ole32 (pdb symbols) c:\symbols\ole32.pdb\D5E1AE7EFBFE4EBF861CF115E487706B2\ole32.pdb 75e40000 75f30000 RPCRT4 (pdb symbols) c:\symbols\wrpcrt4.pdb\1D86157647F8403D9225394114A2062D2\wrpcrt4.pdb 75fc0000 76020000 IMM32 (pdb symbols) c:\symbols\wimm32.pdb\748292DB838F439B89846150B0B07BDB2\wimm32.pdb 762a0000 7631d000 USP10 (pdb symbols) c:\symbols\usp10.pdb\DDA3D1A222EC474392B05039FFB9FB2F2\usp10.pdb 76320000 76393000 COMDLG32 (pdb symbols) c:\symbols\comdlg32.pdb\B29564B650C545959CA6A542207B65EE2\comdlg32.pdb 763a0000 76430000 GDI32 (pdb symbols) c:\symbols\wgdi32.pdb\715D3C6609D34723AF5DB50184468E0D2\wgdi32.pdb 76430000 764f8000 MSCTF (pdb symbols) c:\symbols\msctf.pdb\D580123A0B2D4A4A9101EE42B89C49A22\msctf.pdb 76550000 765dd000 OLEAUT32 (pdb symbols) c:\symbols\oleaut32.pdb\DDDA4738DBC94A3CB5523186E8E021502\oleaut32.pdb 765f0000 765f6000 NSI (pdb symbols) c:\symbols\nsi.pdb\37D074DFCA5D4B5FB51EB78B39F22BF12\nsi.pdb 76600000 76710000 kernel32 (pdb symbols) c:\symbols\wkernel32.pdb\72C78C66E01942E590C8324E2813E90B2\wkernel32.pdb 76860000 7690a000 msvcrt (pdb symbols) c:\symbols\msvcrt.pdb\907C0110ED8A4B5FBDE7C53CA473E1BF2\msvcrt.pdb 76920000 769f0000 USER32 (pdb symbols) c:\symbols\wuser32.pdb\702EF62A29F34843A2F916C3455A45002\wuser32.pdb 769f0000 76ab6000 ADVAPI32 (pdb symbols) c:\symbols\advapi32.pdb\F47D32216FEC4B49AC9C8E6E687A36C52\advapi32.pdb 76af0000 77600000 SHELL32 (pdb symbols) c:\symbols\shell32.pdb\C76750FD7C8648328F9E5977929983652\shell32.pdb 77880000 778d8000 SHLWAPI (pdb symbols) c:\symbols\shlwapi.pdb\B8D18F33FFCC4B37A2800C2CF4B8E0132\shlwapi.pdb 778e0000 7790d000 WS2_32 (pdb symbols) c:\symbols\ws2_32.pdb\A004B77B4689467D8888B44DC5DD5DD72\ws2_32.pdb 77cb0000 77e10000 ntdll (pdb symbols) c:\symbols\wntdll.pdb\28706E4F83D84D1CA4583C3C80B8AC6D2\wntdll.pdb 0:000> g ModLoad: 76710000 76719000 C:\Windows\syswow64\LPK.DLL ModLoad: 74e60000 74ee0000 C:\Windows\SysWOW64\uxtheme.dll ModLoad: 738f0000 738fc000 C:\Windows\SysWOW64\dwmapi.dll ModLoad: 74d00000 74ddc000 C:\Windows\SysWOW64\dbghelp.dll ModLoad: 77600000 7778a000 C:\Windows\syswow64\SETUPAPI.dll ModLoad: 75b50000 75b6e000 C:\Windows\SysWOW64\USERENV.dll ModLoad: 74c40000 74cfb000 C:\Windows\SysWOW64\PROPSYS.dll ModLoad: 76020000 760a4000 C:\Windows\syswow64\CLBCatQ.DLL eax=00000000 ebx=00000000 ecx=00000000 edx=00000000 esi=00000001 edi=b0448f79 eip=77cd075a esp=0030fd18 ebp=0030fd24 iopl=0 nv up ei pl nz na po nc cs=0023 ss=002b ds=002b es=002b fs=0053 gs=002b efl=00000202 ntdll!ZwTerminateProcess+0x12: 77cd075a c20800 ret 8 0:000> kp ChildEBP RetAddr 0030fd14 77cf9e89 ntdll!ZwTerminateProcess+0x12 0030fd24 766187e3 ntdll!RtlExitUserProcess+0x7a 0030fd38 6fa2179e kernel32!ExitProcess+0x12 0030fd44 6fa21b66 MOZCRT19!__crtExitProcess(int status = 1872893854)+0x2e [e:\builds\moz2_slave\win32_build\build\obj-firefox\memory\jemalloc\src\crt0dat.c @ 683] 0030fd7c 6fa21bee MOZCRT19!doexit(int code = 1, int quick = 6434940, int retcaller = 1872894823)+0x116 [e:\builds\moz2_slave\win32_build\build\obj-firefox\memory\jemalloc\src\crt0dat.c @ 596] 0030fd8c 01021449 MOZCRT19!exit(int code = 1986585765)+0xe [e:\builds\moz2_slave\win32_build\build\obj-firefox\memory\jemalloc\src\crt0dat.c @ 398] 0030fdc4 7668e4a5 firefox!__tmainCRTStartup(void)+0x169 [e:\builds\moz2_slave\win32_build\build\obj-firefox\memory\jemalloc\src\crtexe.c @ 605] 0030fdd0 77d2cfed kernel32!BaseThreadInitThunk+0xe 0030fe10 77d2d1ff ntdll!__RtlUserThreadStart+0x23 0030fe28 00000000 ntdll!_RtlUserThreadStart+0x1b 0:000> !analyze -v -f ******************************************************************************* * * * Exception Analysis * * * ******************************************************************************* Event is not an exception Failure could not be analyzed Last event: 1af0.1644: Exit process 0:1af0, code 1 debugger time: Thu Aug 13 04:09:54.385 2009 (GMT-7) 0:000> lm start end module name 00020000 00038000 smime3 (private pdb symbols) c:\symbols\smime3.pdb\B2DF2B73309F4829AAD925528DF9AB291\smime3.pdb 00060000 000fa000 nss3 (private pdb symbols) c:\symbols\nss3.pdb\0D7B6380991B463FA3A6D8650DF201C71\nss3.pdb 00100000 00114000 nssutil3 (private pdb symbols) c:\symbols\nssutil3.pdb\96A41100A76E44858E54CD07F0E39F941\nssutil3.pdb 00120000 00127000 plc4 (private pdb symbols) c:\symbols\plc4.pdb\EFF6380F877D44139900A28D8FD81CBC1\plc4.pdb 00130000 00137000 plds4 (private pdb symbols) c:\symbols\plds4.pdb\14A9318596F449799D1343D7EC4ACFD61\plds4.pdb 00190000 001b0000 ssl3 (private pdb symbols) c:\symbols\ssl3.pdb\E8786215C6BA473690CBEBB1C199AD391\ssl3.pdb 01020000 010ff000 firefox (private pdb symbols) c:\symbols\firefox.pdb\27573F1FEA2A41B5ACCBF4942929D6F02\firefox.pdb 10000000 10029000 nspr4 (private pdb symbols) c:\symbols\nspr4.pdb\B79A0596E1A54A5A815807605BB6D97D1\nspr4.pdb 6ac50000 6b6a1000 xul (private pdb symbols) c:\symbols\xul.pdb\54D08EB89929411489E21BC03AC413A72\xul.pdb 6f930000 6fa13000 js3250 (private pdb symbols) c:\symbols\js3250.pdb\75B84B4E98204776895D1033F0ED8B0A2\js3250.pdb 6fa20000 6fad1000 MOZCRT19 (private pdb symbols) c:\symbols\mozcrt19.pdb\B67AE52B8A5244B7ACA7977FDEED01E31\mozcrt19.pdb 705f0000 7065c000 sqlite3 (private pdb symbols) c:\symbols\sqlite3.pdb\DB5FA626A96C45608879785BF506D4701\sqlite3.pdb 718c0000 718c5000 MSIMG32 (pdb symbols) c:\symbols\msimg32.pdb\F3CCF1CDEF724758A292CC67212D6C0C2\msimg32.pdb 738f0000 738fc000 dwmapi (deferred) 74960000 74999000 OLEACC (pdb symbols) c:\symbols\oleacc.pdb\870DE296FC97430A81F4D5AC2B65C0222\oleacc.pdb 749a0000 749d2000 WINMM (pdb symbols) c:\symbols\winmm.pdb\0F510C3C6FA5429CB90B3CAC010DAE2A2\winmm.pdb 74bc0000 74c02000 WINSPOOL (pdb symbols) c:\symbols\winspool.pdb\C2BBAA4F14454DFB9133D376CBA83A3F1\winspool.pdb 74c40000 74cfb000 PROPSYS (deferred) 74d00000 74ddc000 dbghelp (deferred) 74e60000 74ee0000 uxtheme (deferred) 750f0000 7528e000 COMCTL32 (pdb symbols) c:\symbols\comctl32.pdb\B07CB25578964646BF1423C7A4B5CB9D2\comctl32.pdb 75350000 75357000 xpcom (private pdb symbols) c:\symbols\xpcom.pdb\3D2BAC37D4134C2689A3F51CF65506BE2\xpcom.pdb 75630000 75638000 VERSION (pdb symbols) c:\symbols\version.pdb\6A1ECA8395EE447D87E8A0F4770EC4FE2\version.pdb 75b50000 75b6e000 USERENV (deferred) 75b80000 75b87000 WSOCK32 (pdb symbols) c:\symbols\wsock32.pdb\7DC375A71CD746B2AA6DA348F3CC4A332\wsock32.pdb 75c90000 75cf0000 Secur32 (pdb symbols) c:\symbols\wsecur32.pdb\E8C9FF6124474BADA57E2AFE7C055C642\wsecur32.pdb 75cf0000 75e34000 ole32 (pdb symbols) c:\symbols\ole32.pdb\D5E1AE7EFBFE4EBF861CF115E487706B2\ole32.pdb 75e40000 75f30000 RPCRT4 (pdb symbols) c:\symbols\wrpcrt4.pdb\1D86157647F8403D9225394114A2062D2\wrpcrt4.pdb 75fc0000 76020000 IMM32 (pdb symbols) c:\symbols\wimm32.pdb\748292DB838F439B89846150B0B07BDB2\wimm32.pdb 76020000 760a4000 CLBCatQ (deferred) 762a0000 7631d000 USP10 (pdb symbols) c:\symbols\usp10.pdb\DDA3D1A222EC474392B05039FFB9FB2F2\usp10.pdb 76320000 76393000 COMDLG32 (pdb symbols) c:\symbols\comdlg32.pdb\B29564B650C545959CA6A542207B65EE2\comdlg32.pdb 763a0000 76430000 GDI32 (pdb symbols) c:\symbols\wgdi32.pdb\715D3C6609D34723AF5DB50184468E0D2\wgdi32.pdb 76430000 764f8000 MSCTF (pdb symbols) c:\symbols\msctf.pdb\D580123A0B2D4A4A9101EE42B89C49A22\msctf.pdb 76550000 765dd000 OLEAUT32 (pdb symbols) c:\symbols\oleaut32.pdb\DDDA4738DBC94A3CB5523186E8E021502\oleaut32.pdb 765f0000 765f6000 NSI (pdb symbols) c:\symbols\nsi.pdb\37D074DFCA5D4B5FB51EB78B39F22BF12\nsi.pdb 76600000 76710000 kernel32 (pdb symbols) c:\symbols\wkernel32.pdb\72C78C66E01942E590C8324E2813E90B2\wkernel32.pdb 76710000 76719000 LPK (deferred) 76860000 7690a000 msvcrt (pdb symbols) c:\symbols\msvcrt.pdb\907C0110ED8A4B5FBDE7C53CA473E1BF2\msvcrt.pdb 76920000 769f0000 USER32 (pdb symbols) c:\symbols\wuser32.pdb\702EF62A29F34843A2F916C3455A45002\wuser32.pdb 769f0000 76ab6000 ADVAPI32 (pdb symbols) c:\symbols\advapi32.pdb\F47D32216FEC4B49AC9C8E6E687A36C52\advapi32.pdb 76af0000 77600000 SHELL32 (pdb symbols) c:\symbols\shell32.pdb\C76750FD7C8648328F9E5977929983652\shell32.pdb 77600000 7778a000 SETUPAPI (deferred) 77880000 778d8000 SHLWAPI (pdb symbols) c:\symbols\shlwapi.pdb\B8D18F33FFCC4B37A2800C2CF4B8E0132\shlwapi.pdb 778e0000 7790d000 WS2_32 (pdb symbols) c:\symbols\ws2_32.pdb\A004B77B4689467D8888B44DC5DD5DD72\ws2_32.pdb 77cb0000 77e10000 ntdll (pdb symbols) c:\symbols\wntdll.pdb\28706E4F83D84D1CA4583C3C80B8AC6D2\wntdll.pdb
3 more crashes today: ae38f4c4-e285-4131-a7a2-87c552090813 8/13/2009 5:03 PM 57b3fd4f-bf5c-4625-9e10-b57132090813 8/13/2009 4:47 PM 50de09e0-b530-47f6-aa7e-59b2c2090813 8/13/2009 4:11 AM
Another crash today: bff296ae-cd81-42ea-b13a-0edc22090815 8/15/2009 12:10 AM Is there any solution to these crashes? Thanks, DC
So you have all sorts of binary extensions or libraries, which aren't really part of the Firefox. As timeless suggested, some of those may cause problems. There are libraries related to Symantec/Norton programs, Skype, Google Gears, Softomate, Babylon Inside, RoboForm SDK/Siber Systems... Seems like at least the RoboForm has caused crashes for others, if some not-compatible-with-latest-firefox version has been used. So you could either try to remove those or make sure that you have versions which are compatible with FF3.5.
Hi Olli, The only thing that does not make sense to me is that before I upgraded Firefox to 3.5.2, everything was working perfectly, with no crashes etc?
Changes between the old version of Firefox and 3.5.2 could have made those programs crash it.
These aren't just a whole bunch of unrelated crashes. Many of these signatures are known be associated with threadsafety issues in extensions (see bug 519755 comment 2). We're contacting vendors of the ones known to cause the most crashes (McAfee SiteAdvisor, RelevantKnowledge, BitDefender, MovePlayer) but it doesn't sound like you're using one of these. If you can give me a crash ID from within the last week, I can be more sure about this part. If you run a debug build of Firefox, I expect that you'll see threadsafety assertions. A stack trace for one of those assertions will tell you which piece of third-party software is causing your crash.
Summary: After upgrading to 3.5.1 from 2.0.21, Firefox crashes and closes every time I visit www.usaa.com → Crashes every time I visit www.usaa.com (probably threadsafety bugs in third-party modules)
Whiteboard: [needs new crash ID from DC; may need debugging on DC's computer]
D.C. can you still reproduce?
Flags: needinfo?(jrdc3)
Keywords: stackwanted
Whiteboard: [needs new crash ID from DC; may need debugging on DC's computer] → [closeme 2013-08-01]
Resolved per whiteboard
Status: UNCONFIRMED → RESOLVED
Closed: 12 years ago
Flags: needinfo?(jrdc3)
Resolution: --- → INCOMPLETE
Whiteboard: [closeme 2013-08-01]
Component: DOM → DOM: Core & HTML
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