507995 - Message filter doesn't work: filtered messages aren't diverted to junk folder, and must be manually deleted from inbox; Tools menu controls unresponsive

Status: RESOLVED INCOMPLETE

(Thunderbird :: Mail Window Front End, defect)

Description

[jonkbonkalubonk]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.0.12) Gecko/2009070611 Firefox/3.0.12
Build Identifier: 2.0.0.22 (20090605)

On Tools drop down menu, Message Filters... , Run Filters on Folder and Run Junk Mail Filters on Folder are not functional. I can create and save a filter, but the filtered messages are not moved from the inbox. I have to manually go in, mark each message as junk, and still have to manually delete each and every one. Subsequent filtered messages all go straight to the inbox, even though the filter directs them to the junk folder. 



Reproducible: Always

Steps to Reproduce:
1. create message filter from Tools drop down menu (Message Filters.../New)
2.Check that "Run selected filter(s) on: is set to "Inbox" and  "Click "Run Now" or select Tools: Run Filters on Folders or Tools: Run Junk Mail Filters on Folder

Actual Results:  
Nothing happens. Messages sit happily unchanged in inbox. They don't get moved anywhere.

Expected Results:  
Filtered messages get sent to junk folder automatically, and certainly when any of these commands are selected. 

Moved filtered messages to junk folder.

I'm using all standard defaults; no changes except the custom message filters. I have only seven of those.

Comment 1

[jonkbonkalubonk]

sorry, this got dropped:
using Thunderbird version 2.0.0.22 (20090605)
I've triple checked that the filter is in fact set to move messages to junk folder.

Comment 2

[Ludovic Hirlimann [:Usul]]

What do the filter log say ? Any error messages in Tools -> Error console ?

Comment 3

[Rene]

I have the same problem.  I had done a system restore back to a previous restore point and TB3 was totally empty.  I reinstalled TB and everything works fine now...except the message filters.  What's weird is that when I first ran the filters, it had worked for one filter and none of the rest and I only have 3.  I just tried to change the filter from "From" to "Subject" and it didn't even register that I made the change.  TB is also running extremely slow.

Comment 4

[Rene]

(In reply to comment #3)
> I have the same problem.  I had done a system restore back to a previous
> restore point and TB3 was totally empty.  I reinstalled TB and everything works
> fine now...except the message filters.  What's weird is that when I first ran
> the filters, it had worked for one filter and none of the rest and I only have
> 3.  I just tried to change the filter from "From" to "Subject" and it didn't
> even register that I made the change.  TB is also running extremely slow.

Forgot to mention that I'm using TB 3.0

Comment 5

[Wayne Mery (:wsmwk)]

jonkbonkalubonk, can you report what happens with version 3?

Comment 6

[Joshua Cranmer [:jcranmer]]

RESOLVED INCOMPLETE due to lack of response to last question. If you feel this change was made in error, please respond with your reasons why.