514557 - FireFox 3.5.2 crashes when clicking the Help menu with Snow Leopard installed and trying to see if new releases are available

Status: VERIFIED DUPLICATE of bug 499600

(Firefox :: Menus, defect)

Description

[[e-mail]]

User-Agent:       Mozilla/5.0 (Macintosh; U; Intel Mac OS X 10.6; en-US; rv:1.9.1.2) Gecko/20090729 Firefox/3.5.2
Build Identifier: Mozilla/5.0 (Macintosh; U; Intel Mac OS X 10.6; en-US; rv:1.9.1.2) Gecko/20090729 Firefox/3.5.2

hit help tab firefox crashes

Reproducible: Always

Steps to Reproduce:
1.Install Snow Leopard on mac air
2.open firefox
3.click Help tab

Comment 1

[[e-mail]]

dd-ons: [e-mail]:3.3.2,{972ce4c6-7e08-4474-a285-3208198ce6fd}:3.5.2
BuildID: 20090729211433
CrashTime: 1252021341
InstallTime: 1249596040
ProductName: Firefox
SecondsSinceLastCrash: 114
StartupTime: 1252021274
Theme: classic/1.0
Throttleable: 1
URL: https://bugzilla.mozilla.org/show_bug.cgi?id=514557
Vendor: Mozilla
Version: 3.5.2

This report also contains technical information about the state of the application when it crashed.

Comment 2

[Dave Garrett]

Please post the corresponding crash ID:
https://developer.mozilla.org/en/How_to_get_a_stacktrace_for_a_bug_report

This sounds like it's likely to be bug 514025, bug 499600.

Comment 3

[[:Cww]]

This looks to be not uncommon:


http://crash-stats.mozilla.com/report/list?product=Firefox&platform=mac&query_search=signature&query_type=exact&query=&date=&range_value=1&range_unit=weeks&do_query=1&signature=objc_msgSend%20|%20imgRequestProxy%3A%3AOnStopFrame(gfxIImageFrame*) which is the new #6 topcrash for macs

http://crash-stats.mozilla.com/report/list?product=Firefox&platform=mac&query_search=signature&query_type=exact&query=&date=&range_value=1&range_unit=weeks&do_query=1&signature=libobjc.A.dylib%400x5917 #26

http://crash-stats.mozilla.com/report/list?product=Firefox&platform=mac&query_search=signature&query_type=exact&query=&date=&range_value=1&range_unit=weeks&do_query=1&signature=libobjc.A.dylib%400x591b #35

Comment 4

[Dave Garrett]

@Cww: Why did you confirm this? As I said in comment 2, this is probably bug 514025 (dupe of bug 499600; fixed for Firefox 3.5.3). Your info in comment 3 is the same. I was just going to dupe this after the reporter replied back with a crash ID to confirm it's the same crash. (which I'm 90% sure it is)

Comment 5

[Marcia Knous [:marcia]]

Reporter: Can you please post the crash ID from about:crashes so we can confirm this bug is indeed a dupe (which I think it is)?

Comment 6

[Dave Garrett]

Reporter: Alternatively, you can simply update to Firefox 3.5.3 and see if it's fixed for you, as the bug in question was fixed for this new update. (posting a crash ID as well would also be good)

Comment 7

[trg16]

I can reproduce 100% of time on Branch:

Mozilla/5.0 (Macintosh; U; Intel Mac OS X 10.6; en-US; rv:1.9.2a2pre) Gecko/20090915 Namoroka/3.6a2pre

Comment 9

[Dave Garrett]

(In reply to comment #7)
> I can reproduce 100% of time on Branch:

Now I'm confused. This bug as filed, Snow Leopard + help = crash, is almost certainly bug 514025 / bug 514698, which are dupes of bug 499600, which is supposed to be fixed. I was initially going to dupe this bug, but the reporter is not replying. Cww confirmed for some reason, but I don't see how this is different from the ones I just mentioned, and supposedly it was fixed. Is there something new here, and if so shouldn't the original just be reopened?

Comment 10

[[:Cww]]

I confirmed because we've been seeing reports of this on SUMO.  I didn't find the other bug so I never duped it but if it's the same, feel free to do so.

Comment 11

[Steven Michaud [:smichaud] (Retired)]

Bug 499600 is only fixed *in FF 3.5.3*.

Comment 12

[Henrik Skupin [:whimboo][⌚️UTC+2]]

The reporter has been using Firefox 3.5.2. So the crash will not be fixed in his version as you can also read from Stevens comment. I would tend to mark this bug as a dupe of bug 499600 -  as long as we don't get feedback from the reporter.

Comment 13

[Dave Garrett]

Thanks Henrik, the reporter doesn't look like he's going to get back to us so I'll just dupe. This bug was filed for 3.5.2 and the info in comment 3 is for 3.5.2 as well, though the latter 2 queries are coming up empty now.

@brassen: Please note any 1.9.2 issues in the main bug.

Comment 14

[Henrik Skupin [:whimboo][⌚️UTC+2]]

I was able to hit the crash too on 10.6 with the given stack on bug 499600. Verified.