517646 - [10.6] tracking bug for crashes associated with upgrade to snow leopard

Status: RESOLVED WORKSFORME

(Firefox :: General, defect)

Description

[chris hofmann]

maybe most or all problems will be fixed by bug 499600, but this is to track other possible issues that might be showing up in a variety of comment sources

here are signatures and comments for the last week out of crash data.

does anyone know if MacOSFontEntry::GetFontID() is covered under bug 499600 for example?  that has a few like commments...

CFRelease Mac Snow Leopard. Attaching file to upload form
CFRelease To put it quite simply, firefox 3.5.* sucks on Snow Leopard. Crashes all the time.
CFRelease **** snow leopard
CFRelease xstandard editor on snow leopard is unstable
CSSLoaderImpl::LoadSheet(SheetLoadData*, StyleSheetState) restarted SnowLeopard from tiger

Flash Player@0x2dfe33 Attempting to browse internet. Going to Yahoo home page. Been having problems since upgrding to Snow Leopard.
Flash Player@0x38efcf Firefox crashes frequently on many pages after installation of Leopard.
Flash Player@0x38efcf Just installed Snow Leopard. Firefox crashes all the time now.
Flash Player@0x38efcf spontaneous crash after moments. Just iinstalled snow leopard ox
Flash Player@0x393bff "I""m using Mac OS X v. 10.6 Snow Leopard. Is this the problem?"
Flash Player@0x988e2 just recently installed Snow Leopard over Leopard (not a clean install)

HashString(nsAString_internal const&) just installed an update to suitecase fusion and it not only crashed firefox but also my mail. | running leopard operating system 10.5

MacOSFontEntry::GetFontID() Firefox keeps crashing after Snow Leopard Installation (OS X 10.6). Must switch to Safari :-(
MacOSFontEntry::GetFontID() First time opened in Snow Leopard Mac OS 10.6
MacOSFontEntry::GetFontID() I just intalled Mac OSX Snow Leopard, and when I opened Firefox, it crashed.
MacOSFontEntry::GetFontID() Just installed Mac OS X Snow Leopard - crashes Firefox.
MacOSFontEntry::GetFontID() firefox continually crashes after I've just installed snow leopard.
MacOSFontEntry::GetFontID() it keeps crashing since i installed snow leopard
MacOSFontEntry::GetFontID() suite à nouvelle installation de mac OSX SnowLeopard, Firefox ne peut plus se lancer

PresShell::GetCaret(nsCaret**) comme d'habitude depuis snow leopard !!!!!

___TERMINATING_DUE_TO_UNCAUGHT_EXCEPTION___ I haven't used Firefox in a while.  Just upgraded to Snow Leopard, tried to launch Firefox, and it crashed.
___TERMINATING_DUE_TO_UNCAUGHT_EXCEPTION___ i just got the new Snow Leopard 10.6 for Mac, and now i can't access a login page i used to ...
___TERMINATING_DUE_TO_UNCAUGHT_EXCEPTION___ trying to load photo from i-photo onto the photobucket website tried several times last week and again today 9/16. Noticed trouble after loading  new Snow leopard
 software

_eFOApplyUnicodeEncoding Fourth time after installing snow leopard
_objc_error Randomly shuts down more than once per day.  Would switch to Safari, but is equally unstable.   |  | I am running Snow Leopard.  Only experiencing trouble after the upgrade.

canonicalize Installed ABC's player to watch Defying Gravity. No doubt due to some change regarding Snow Leopard. Happened when I refreshed Safari after using Firefox to download the plugin.

fixupSelectorsInMethodList I just upgraded to Snow Leopard and it appears as if Firefox (3.5 & Namoroka) doesn't like it at all.

fnt_SH_Common(fnt_LocalGraphicStateType*, long*, long*, int*) Firefox 3.5.3 on Snow Leopard, 64-bit off, Late 2008 MBP 15
nsChildView::Destroy() Tried to preview print file before printing using Snow Leopard

nsJSObjWrapper::NP_GetProperty(NPObject*, void*, _NPVariant*) snow leopard

nsObjCExceptionLogAbort(NSException*) After installing Snow Leopard on Mac Pro, Firefox immediately closes down after  millisecond of coming up on page
nsObjCExceptionLogAbort(NSException*) I installed snow leopard and tried firefox.  Obviously it didn't work. :(
nsObjCExceptionLogAbort(NSException*) | nsAppShell::ProcessGeckoEvents(void*) I'm Running 10.6 Snow Leopard

objc_msgSend | -[NSPathControl mouseDown:] In Snow Leopard was going to attach a file, did a search when in the finder window, and then double-clicked on a breadcrumb folder at the bottom of the finder wind
ow.  This was probably a SL crash.
objc_msgSend | CanonIJPDE@0x1531e I am crashing every time I try to print from Firefox. It's driving me nuts. It happens when I'm trying to print a boarding pass, or confirmation of a car rental -- somethin
g I really need to print as it comes up. MAC, Leopard, FireFox 3.5.2
objc_msgSend | DesktopServicesPriv@0x3588 After installling Snow Leopard, Firefox now crashes all the time. Very disappointed.
objc_msgSend | imgRequestProxy::OnStopFrame(gfxIImageFrame*) "My firefox keeps crashing when I hover my mouse over the ""help"" menu bar and click it. It has happened more than 6 times now since last night.
 I am on Mac OS X snow leopard 10.6. Thank you."
objc_msgSend | imgRequestProxy::OnStopFrame(gfxIImageFrame*) FIrefox is extremely slow on my Mac. I'm using the latest version of mac OS leopard.  The loading time of pages, especialy pages with lots of jav
ascript is very long.
objc_msgSend | imgRequestProxy::OnStopFrame(gfxIImageFrame*) Firefox and Snow Leopard do NOT like each other!!! | Please fix this...SOMEBODY!!!!
objc_msgSend | imgRequestProxy::OnStopFrame(gfxIImageFrame*) Firefox crashes when the Help menu is clicked.  This has happen twice.  Mac OS X Snow Leopard, Mac Pro, 10GB RAM; Keynote and Acrobat Pro open si
multaneously.
objc_msgSend | imgRequestProxy::OnStopFrame(gfxIImageFrame*) First launch on Snow Leopard
objc_msgSend | imgRequestProxy::OnStopFrame(gfxIImageFrame*) Fresh install of Snow Leopard. Clicked help to install Firefox 3.5.3
objc_msgSend | imgRequestProxy::OnStopFrame(gfxIImageFrame*) HELP -> Check for Updates |  | On OSX SNOW LEOPARD 10.6.0 |  | crash.
objc_msgSend | imgRequestProxy::OnStopFrame(gfxIImageFrame*) I pressed HELP menu. That's it! Running on Snow Leopard.

Comment 1

[chris hofmann]

marcia may have more comments/user steps from other feedback sources

Comment 2

[chris hofmann]

so maybe the MacOSFontEntry crash only affects Firefox 3.0.x, and its a possible long standing bug just made worse in Mac OS X 10.6.

Here is a breakdown of MacOSFontEntry from yesterday.

35 total crashes for MacOSFontEntry on 20090917-crashdata.csv
15 start up crashes inside 3 minutes

MacOSFontEntry signature breakdown
signature distribution
       1
signature list
  35 MacOSFontEntry::GetFontID()

os breakdown
  20 MacOSFontEntry::GetFontID() Mac OS X 10.6.0 10A432
   8 MacOSFontEntry::GetFontID() Mac OS X 10.6.1 10B504
   2 MacOSFontEntry::GetFontID() Mac OS X 10.5.8 9L30
   2 MacOSFontEntry::GetFontID() Mac OS X 10.5.7 9J61
   1 MacOSFontEntry::GetFontID() Mac OS X 10.5.8 9L31a
   1 MacOSFontEntry::GetFontID() Mac OS X 10.5.6 9G55
   1 MacOSFontEntry::GetFontID() Mac OS X 10.5.6 9G2110

distribution of all versions where the MacOSFontEntry crash was found on 20090917-crashdata.csv
  12 Firefox 3.0.14
   6 Firefox 3.0.13
   5 Firefox 3.0.10
   3 Firefox 3.0.12
   3 Firefox 3.0.11
   3 Firefox 3.0
   2 Firefox 3.0.8
   1 Firefox 3.0.7

Comment 3

[chris hofmann]

for the ___TERMINATING_DUE_TO_UNCAUGHT_EXCEPTION__ crash there appears to be one fix that went in at bug  Bug 493905 

looks like we may need more analysis and bugs for additional case covered under that signature.

report for the stack signature ___TERMINATING_DUE_TO_UNCAUGHT_EXCEPTION___ 

484 total crashes for ___TERMINATING_DUE_TO_UNCAUGHT_EXCEPTION___ on 20090917-crashdata.csv
182 start up crashes inside 3 minutes


___TERMINATING_DUE_TO_UNCAUGHT_EXCEPTION___ signature breakdown
signature distribution
       1
signature list
 484 ___TERMINATING_DUE_TO_UNCAUGHT_EXCEPTION___

os breakdown
 283 ___TERMINATING_DUE_TO_UNCAUGHT_EXCEPTION___ Mac OS X 10.6.1 10B504
 184 ___TERMINATING_DUE_TO_UNCAUGHT_EXCEPTION___ Mac OS X 10.6.0 10A432
  10 ___TERMINATING_DUE_TO_UNCAUGHT_EXCEPTION___ Mac OS X 10.5.8 9L31a
   3 ___TERMINATING_DUE_TO_UNCAUGHT_EXCEPTION___ Mac OS X 10.5.8 9L30
   3 ___TERMINATING_DUE_TO_UNCAUGHT_EXCEPTION___ Mac OS X 10.5.7 9J61
   1 ___TERMINATING_DUE_TO_UNCAUGHT_EXCEPTION___ Mac OS X 10.6.0 10A421a

distribution of all versions where the ___TERMINATING_DUE_TO_UNCAUGHT_EXCEPTION___ crash was found on 20090917-crashdata.csv
 113 Firefox 3.0.11
  70 Firefox 3.0.10
  44 Firefox 3.0.8
  40 Firefox 3.0.1
  39 Firefox 3.0.6
  38 Firefox 3.0.5
  29 Firefox 3.0.4
  27 Firefox 3.0.7
  25 Firefox 3.5.3
  23 Firefox 3.0.3
  16 Firefox 3.0
   6 Firefox 3.5.2
   3 Firefox 3.0.9
   3 Firefox 3.0.2
   3 Firefox 3.0.14
   2 Firefox 3.0.13
   1 Firefox 3.1b3
   1 Firefox 3.0b5
   1 Firefox 3.0b1

Comment 4

[chris hofmann]

anyone know what the market breakdown is between 10.6 and 10.5 right now?  that would help calibrate some of these daily crash numbers.  I'm guessing the numbers of 10.6 users out there is still small relative to 10.5, but I might be wrong.

Comment 5

[Stuart Morgan]

(In reply to comment #2)
> so maybe the MacOSFontEntry crash only affects Firefox 3.0.x, and its a
> possible long standing bug just made worse in Mac OS X 10.6.

It may also be due to a corrupt font; I've heard anecdotal evidence of some people having trouble with 10.6 upgrades ending up with some corrupt fonts.

(In reply to comment #4)
> anyone know what the market breakdown is between 10.6 and 10.5 right now?  that
> would help calibrate some of these daily crash numbers.  I'm guessing the
> numbers of 10.6 users out there is still small relative to 10.5, but I might be
> wrong.

Camino auto-update pings are showing about 4:1 for 10.5:10.6. YMMV.

Comment 6

[Smokey Ardisson (offline for a while; not following bugs - do not email)]

(In reply to comment #0)

> does anyone know if MacOSFontEntry::GetFontID() is covered under bug 499600 for
> example?

No, that's bug 514114.

(In reply to comment #3)
> looks like we may need more analysis and bugs for additional case covered under
> that signature.

>  484 ___TERMINATING_DUE_TO_UNCAUGHT_EXCEPTION___
> 
> os breakdown
>  283 ___TERMINATING_DUE_TO_UNCAUGHT_EXCEPTION___ Mac OS X 10.6.1 10B504
>  184 ___TERMINATING_DUE_TO_UNCAUGHT_EXCEPTION___ Mac OS X 10.6.0 10A432
>   10 ___TERMINATING_DUE_TO_UNCAUGHT_EXCEPTION___ Mac OS X 10.5.8 9L31a
>    3 ___TERMINATING_DUE_TO_UNCAUGHT_EXCEPTION___ Mac OS X 10.5.8 9L30
>    3 ___TERMINATING_DUE_TO_UNCAUGHT_EXCEPTION___ Mac OS X 10.5.7 9J61
>    1 ___TERMINATING_DUE_TO_UNCAUGHT_EXCEPTION___ Mac OS X 10.6.0 10A421a
> 
> distribution of all versions where the
> ___TERMINATING_DUE_TO_UNCAUGHT_EXCEPTION___ crash was found on
> 20090917-crashdata.csv
>  113 Firefox 3.0.11
>   70 Firefox 3.0.10
>   44 Firefox 3.0.8
>   40 Firefox 3.0.1
>   39 Firefox 3.0.6
>   38 Firefox 3.0.5
>   29 Firefox 3.0.4
>   27 Firefox 3.0.7
>   25 Firefox 3.5.3
>   23 Firefox 3.0.3
>   16 Firefox 3.0
>    6 Firefox 3.5.2
>    3 Firefox 3.0.9
>    3 Firefox 3.0.2
>    3 Firefox 3.0.14
>    2 Firefox 3.0.13
>    1 Firefox 3.1b3
>    1 Firefox 3.0b5
>    1 Firefox 3.0b1

Well, any ___TERMINATING_DUE_TO_UNCAUGHT_EXCEPTION___ crashes on 10.6.x with versions of Firefox prior to 3.0.12 are very likely to be the same crash as bug 512834, because those Firefox versions include a version of the JEP that is incompatible with Java.  ("___TERMINATING_DUE_TO_UNCAUGHT_EXCEPTION___" used to be in bug 512834's summary for the purposes of Socorro-Bugzilla integration, but it was removed, so now Socorro only finds the old Camino bookmarks import crash instead.)  From your numbers, it looks like the JEP crash could cover all but 16 of the crashes in that signature done OS-wise and 36 of them version-wise.

Comment 7

[Smokey Ardisson (offline for a while; not following bugs - do not email)]

(In reply to comment #6)
> crash instead.)  From your numbers, it looks like the JEP crash could cover all
> but 16 of the crashes in that signature done OS-wise and 36 of them
> version-wise.

I've opened bug 525566 to track the ___TERMINATING_DUE_TO_UNCAUGHT_EXCEPTION___ crashes in Java-related cases that can't be explained by bug 512834.  Crashes with this crash signature persist on 10.6 in current Firefox/Camino versions (which all have a compatible JEP) and also appear on 10.5 (where there was not a JEP incompatibility to begin with).

Comment 8

[Smokey Ardisson (offline for a while; not following bugs - do not email)]

This isn't a crash itself; it's a meta tracking crashes.

Comment 9

[(not currently active) Ted Mielczarek]

I think this bug has outlived its usefulness.