Closed Bug 515679 Opened 16 years ago Closed 15 years ago

crash closing webmail.aol.com tab without crash reporter coming up

Categories

(Firefox :: General, defect)

Product:
Firefox
Component:
General
Version:
3.5 Branch
Platform:
x86
Windows XP
Type:
defect
Priority:
Not set
Severity:
critical

Tracking

()

Status:
RESOLVED INCOMPLETE
Tracking Flags:
Tracking Status
status1.9.1 --- ?

People

(Reporter: Rbailey204, Unassigned)

References

Details

(Keywords: crash, Whiteboard: [CLOSEME 2011-2-25])

Attachments

(2 files)

firefox-debug 9/27/2009
12.70 KB, text/plain
Details
debug log
20.33 KB, text/plain
Details
User-Agent: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.1.3) Gecko/20090824 Firefox/3.5.3 Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.1.3) Gecko/20090824 Firefox/3.5.3 opening AOL mail from main AOL screen opens new tab to display email. Closing email tab closes Firefox program. Reproducible: Always Steps to Reproduce: 1.sign on to AOL 2.open one email from main AOL page, not AOL mail page 3.now close tab displaying email Actual Results: when closing email tab, the entire program closes Expected Results: before resent update, closing email tab would only close that tab bug did not occur until recent Firefox update
Is that the only tab you have?
This looks like a crash.
one tab is the main page of AOL.com the second is the email. If I close the email tab, it closes the entire program
How do you close the last tab? Via the menu or the red X in the top right corner of the browser window?
I never make it to the last tab. When I close the email tab by using the red X on the tab, it closes all other tabs and the program.
Robert, would you be able to create a little screencast like with the help of Jing (http://www.jingproject.com/) so we can see what's going on? Just record the area of interest on your screen.
yes, here's the link for the screencast. http://screencast.com/t/8tRD5ribCts0
I cannot watch it. Has it been removed?
sorry, I uploaded it again http://screencast.com/t/3CoGofF6UzL
https://developer.mozilla.org/en/How_to_get_a_stacktrace_with_WinDbg attach windbg before you let it die, follow the instructions, attach the log.
Thanks for the screencast. (It's clear from the screencast that Firefox window actually disappears when the tab is closed by clicking the tab's [x] button, although there's another tab left. The crash reporter window does not appear, which is not supposed to happen.) Robert, what version of the Flash plugin do you have installed (you can check its version by opening page "about:plugins")? Flash version 9 is known to break the crash reporter, which could provide useful insight on the causes of the crash if it worked..
Severity: normal → critical
Keywords: crash
Summary: closing tab closes entire Firefox program → crash closing webmail.aol.com tab without crash reporter coming up
Version: unspecified → 3.5 Branch
Component: Tabbed Browser → General
QA Contact: tabbed.browser → general
Also, could you check if the firefox.exe process is still listed in the Task Manager after its window disappears to make sure we've crashed? (CTRL+ALT+DEL to open in, then look at the Processes tab.)
Robert, there are a log of Flash objects shown on AOL. Can you please install Adblock and check if the crash also happens with no ads shown? And btw. which version of Flash are you using? We had some trouble in the past that Flash 9 stops the crash reporter from working.
I'm using Shockwave Flash 10.0 r32 Also it is not listed in the Task Manager You ask me to install Adblock, I'm not sure were to find this, I am running Spy Sweeper. Can you advise?
Rob: thanks again for your replies. Could you also (possibly instead of installing Adblock): 1) try reproducing the problem after starting Firefox in Safe mode <http://support.mozilla.com/en-US/kb/Safe+Mode> 2) If you still can reproduce the problem and the crash reporter window <http://support.mozilla.com/en-US/kb/Mozilla+Crash+Reporter> still doesn't come up, try disabling all plug-ins in Tools -> Add-ons -> Plugins while in safe mode and. (This is more effective for disabling flash than adblock.)
I started Firefox in Safe mode and disabled all plug-ins with the same results and no crash report window appeared. I then installed adblock with no change, same results.
I've discovered another problem with the same bug. With the AOL email tab open, if I attempt to go to another website, it will close that tab. Here is a screencast of that. http://screencast.com/t/XU92Khu4
STOP STOP STOP PLEASE READ COMMENT 10
OK timeless I sorry I didn't see your post. I've completed all the steps. Not sure how to attach the results, so I just copied and pasted them. Opened log file 'c:\firefox-debug_01b8_2009-09-14_11-29-58-765.log' 0:000> .childdbg l Couldn't resolve error at 'l' 0:000> .tlist 0n0 System Process 0n4 System 0n576 smss.exe 0n632 csrss.exe 0n660 winlogon.exe 0n704 services.exe 0n716 lsass.exe 0n924 WRConsumerService.exe 0n948 ati2evxx.exe 0n964 svchost.exe 0n1104 svchost.exe 0n1200 svchost.exe 0n1236 svchost.exe 0n1456 svchost.exe 0n1528 svchost.exe 0n1664 spoolsv.exe 0n1988 explorer.exe 0n208 ehtray.exe 0n216 stsystra.exe 0n260 DLACTRLW.EXE 0n400 DMXLauncher.exe 0n416 sprtcmd.exe 0n428 wpCtrl.exe 0n464 shstat.exe 0n556 UdaterUI.exe 0n1172 Mctray.exe 0n1184 jusched.exe 0n1292 SpySweeperUI.exe 0n1380 ctfmon.exe 0n1600 DSAgnt.exe 0n1500 Floater.exe 0n1776 ISUSPM.exe 0n1860 msmsgs.exe 0n1864 wmpnscfg.exe 0n2164 DLG.exe 0n2196 qbupdate.exe 0n2280 AppleMobileDeviceService.exe 0n2292 dtsslsrv.exe 0n2332 DTSRVC.exe 0n2348 ehrecvr.exe 0n2392 ehSched.exe 0n2560 svchost.exe 0n2604 jqs.exe 0n2700 FrameworkService.exe 0n2908 Mcshield.exe 0n2960 VsTskMgr.exe 0n3056 MDM.EXE 0n3080 naPrdMgr.exe 0n3144 pdisrvc.exe 0n3192 QBCFMonitorService.exe 0n3796 sprtsvc.exe 0n3820 svchost.exe 0n3836 svchost.exe 0n3972 SpySweeper.exe 0n540 mcrdsvc.exe 0n272 wmpnetwk.exe 0n680 dllhost.exe 0n3496 wscntfy.exe 0n2516 alg.exe 0n368 PresentationFontCache.exe 0n2596 ehmsas.exe 0n2740 SSU.exe 0n4012 realsched.exe 0n3508 firefox.exe 0n440 windbg.exe 0n1548 firefox.exe 0:000> sxn gp 0:000> lm start end module name 00280000 002ec000 sqlite3 (private pdb symbols) c:\symbols\sqlite3.pdb\555255959B1B4EF38AD174DEB0E456B81\sqlite3.pdb 002f0000 003d4000 js3250 (private pdb symbols) c:\symbols\js3250.pdb\5FA11BF4F4724630BF24460CB83EF1A32\js3250.pdb 003e0000 003f8000 smime3 (private pdb symbols) c:\symbols\smime3.pdb\ECA3CFB3B07142628F2CBC288336A2CD1\smime3.pdb 00400000 004df000 firefox (private pdb symbols) c:\symbols\firefox.pdb\15F74A40F5A046A79888A361921B47B12\firefox.pdb 004e0000 00509000 nspr4 (private pdb symbols) c:\symbols\nspr4.pdb\3B236A5359A24547A3CB7AE1D166D7281\nspr4.pdb 00510000 005aa000 nss3 (private pdb symbols) c:\symbols\nss3.pdb\6CB5117C8B8746D996DB8D82B493FE9C1\nss3.pdb 005b0000 005c4000 nssutil3 (private pdb symbols) c:\symbols\nssutil3.pdb\D811CD6175AF48A9B274144F4E0997231\nssutil3.pdb 005d0000 005d7000 plc4 (private pdb symbols) c:\symbols\plc4.pdb\A381741BEAF54415A5903E34023D07421\plc4.pdb 005e0000 005e7000 plds4 (private pdb symbols) c:\symbols\plds4.pdb\EEB736169DFA490493CD9C029741A0161\plds4.pdb 005f0000 00610000 ssl3 (private pdb symbols) c:\symbols\ssl3.pdb\66E3D4CE1EA247348BA4F3D001EAC0721\ssl3.pdb 00610000 00617000 xpcom (private pdb symbols) c:\symbols\xpcom.pdb\CEA15912EF5F45039991982B0683F9822\xpcom.pdb 10000000 10a5c000 xul (private pdb symbols) c:\symbols\xul.pdb\6D7993A52C04439E8F23CBB48F8A7D2E2\xul.pdb 71aa0000 71aa8000 WS2HELP (pdb symbols) c:symbols\ws2help.pdb\537CE830EFE94FE3A92C95153BDB71462\ws2help.pdb 71ab0000 71ac7000 WS2_32 (pdb symbols) c:symbols\ws2_32.pdb\07AC08831007408D919E0CCF1EA499BF2\ws2_32.pdb 71ad0000 71ad9000 WSOCK32 (pdb symbols) c:symbols\wsock32.pdb\E7B6C17E43604822813D3B65499B6C0F2\wsock32.pdb 73000000 73026000 WINSPOOL (pdb symbols) c:symbols\winspool.pdb\97A6ECC94EA7450CA7D375BD9DFFCA5E2\winspool.pdb 74d90000 74dfb000 USP10 (pdb symbols) c:symbols\usp10.pdb\14C8D7F8AB3C48A4B95A73BAC9A6B02C1\usp10.pdb 76380000 76385000 MSIMG32 (pdb symbols) c:symbols\msimg32.pdb\E28D4258D66B428EB5D74279EB57A08F2\msimg32.pdb 76390000 763ad000 IMM32 (pdb symbols) c:symbols\imm32.pdb\2C17A49C251B4C8EB9E2AD13D7D9EA162\imm32.pdb 763b0000 763f9000 COMDLG32 (pdb symbols) c:symbols\comdlg32.pdb\4FCBEAD63D7345998C1F92D8DBB0DC272\comdlg32.pdb 76b40000 76b6d000 WINMM (pdb symbols) c:symbols\winmm.pdb\4FC9F179964745CAA3C78D6FADFC28322\winmm.pdb 77120000 771ab000 OLEAUT32 (pdb symbols) c:symbols\oleaut32.pdb\659B514A88A24FB6ADB4F29A9BB066E42\oleaut32.pdb 773d0000 774d3000 COMCTL32 (pdb symbols) c:symbols\MicrosoftWindowsCommon-Controls-6.0.2600.2982-comctl32.pdb\C0A72EE9578847AAB7770CF02FFED0941\MicrosoftWindowsCommon-Controls-6.0.2600.2982-comctl32.pdb 774e0000 7761d000 ole32 (pdb symbols) c:symbols\ole32.pdb\683B65B246F4418796D2EE6D4C55EB112\ole32.pdb 77c00000 77c08000 VERSION (pdb symbols) c:symbols\version.pdb\180A90C40384463E82DDC45B2C8AB76E2\version.pdb 77c10000 77c68000 msvcrt (pdb symbols) c:symbols\msvcrt.pdb\A678F3C30DED426B839032B996987E381\msvcrt.pdb 77dd0000 77e6b000 ADVAPI32 (pdb symbols) c:symbols\advapi32.pdb\455D6C5F184D45BBB5C5F30F829751142\advapi32.pdb 77e70000 77f01000 RPCRT4 (pdb symbols) c:symbols\rpcrt4.pdb\436F11D9044249B8AB818CAD4D9079E72\rpcrt4.pdb 77f10000 77f57000 GDI32 (pdb symbols) c:symbols\gdi32.pdb\CA5BB3941A9845EA8DF5376CE1C842F82\gdi32.pdb 77f60000 77fd6000 SHLWAPI (pdb symbols) c:symbols\shlwapi.pdb\658B2B7C863842A0BE311E436027F6E32\shlwapi.pdb 78130000 781e1000 MOZCRT19 (private pdb symbols) c:\symbols\mozcrt19.pdb\BA376AEDB4094BDC8508D8E9A1C563121\mozcrt19.pdb 7c800000 7c8f5000 kernel32 (pdb symbols) c:symbols\kernel32.pdb\CE65FAF896A046629C9EC86F626344302\kernel32.pdb 7c900000 7c9b0000 ntdll (pdb symbols) c:symbols\ntdll.pdb\36515FB5D04345E491F672FA2E2878C02\ntdll.pdb 7c9c0000 7d1d7000 SHELL32 (pdb symbols) c:symbols\shell32.pdb\9A8D69139E21498F9FFDA33E5E27AE622\shell32.pdb 7e410000 7e4a0000 USER32 (pdb symbols) c:symbols\user32.pdb\92D15332471547DCA0D75061B8B6CDA42\user32.pdb 0:000> g ModLoad: 5cd70000 5cd77000 C:\WINDOWS\system32\serwvdrv.dll ModLoad: 5b0a0000 5b0a7000 C:\WINDOWS\system32\umdmxfrm.dll ModLoad: 5ad70000 5ada8000 C:\WINDOWS\system32\uxtheme.dll ModLoad: 59a60000 59b01000 C:\WINDOWS\system32\dbghelp.dll ModLoad: 74720000 7476b000 C:\WINDOWS\system32\MSCTF.dll ModLoad: 77920000 77a13000 C:\WINDOWS\system32\SETUPAPI.dll eax=77c3b8c1 ebx=00000000 ecx=006223d8 edx=77c61ae8 esi=7c90e88e edi=00000001 eip=7c90eb94 esp=0012fe24 ebp=0012ff20 iopl=0 nv up ei pl zr na pe nc cs=001b ss=0023 ds=0023 es=0023 fs=003b gs=0000 efl=00000246 ntdll!KiFastSystemCallRet: 7c90eb94 c3 ret 0:000> kp ChildEBP RetAddr 0012fe20 7c90e89a ntdll!KiFastSystemCallRet 0012fe24 7c81cd96 ntdll!ZwTerminateProcess+0xc 0012ff20 7c81cdee kernel32!_ExitProcess+0x62 0012ff34 7813179e kernel32!ExitProcess+0x14 0012ff40 78131b66 MOZCRT19!__crtExitProcess(int status = 2014518254)+0x2e [e:\builds\moz2_slave\win32_build\build\obj-firefox\memory\jemalloc\src\crt0dat.c @ 683] 0012ff78 78131bee MOZCRT19!doexit(int code = 1, int quick = 0, int retcaller = 0)+0x116 [e:\builds\moz2_slave\win32_build\build\obj-firefox\memory\jemalloc\src\crt0dat.c @ 596] 0012ff88 00401449 MOZCRT19!exit(int code = 2088857559)+0xe [e:\builds\moz2_slave\win32_build\build\obj-firefox\memory\jemalloc\src\crt0dat.c @ 398] 0012ffc0 7c816fd7 firefox!__tmainCRTStartup(void)+0x169 [e:\builds\moz2_slave\win32_build\build\obj-firefox\memory\jemalloc\src\crtexe.c @ 605] 0012fff0 00000000 kernel32!BaseProcessStart+0x23 0:000> !analyze -v -f ******************************************************************************* * * * Exception Analysis * * * ******************************************************************************* Event is not an exception Failure could not be analyzed .lastevent Last event: 60c.2d0: Exit process 0:60c, code 1 debugger time: Mon Sep 14 11:31:10.250 2009 (GMT-4) 0:000> lm start end module name 00280000 002ec000 sqlite3 (private pdb symbols) c:\symbols\sqlite3.pdb\555255959B1B4EF38AD174DEB0E456B81\sqlite3.pdb 002f0000 003d4000 js3250 (private pdb symbols) c:\symbols\js3250.pdb\5FA11BF4F4724630BF24460CB83EF1A32\js3250.pdb 003e0000 003f8000 smime3 (private pdb symbols) c:\symbols\smime3.pdb\ECA3CFB3B07142628F2CBC288336A2CD1\smime3.pdb 00400000 004df000 firefox (private pdb symbols) c:\symbols\firefox.pdb\15F74A40F5A046A79888A361921B47B12\firefox.pdb 004e0000 00509000 nspr4 (private pdb symbols) c:\symbols\nspr4.pdb\3B236A5359A24547A3CB7AE1D166D7281\nspr4.pdb 00510000 005aa000 nss3 (private pdb symbols) c:\symbols\nss3.pdb\6CB5117C8B8746D996DB8D82B493FE9C1\nss3.pdb 005b0000 005c4000 nssutil3 (private pdb symbols) c:\symbols\nssutil3.pdb\D811CD6175AF48A9B274144F4E0997231\nssutil3.pdb 005d0000 005d7000 plc4 (private pdb symbols) c:\symbols\plc4.pdb\A381741BEAF54415A5903E34023D07421\plc4.pdb 005e0000 005e7000 plds4 (private pdb symbols) c:\symbols\plds4.pdb\EEB736169DFA490493CD9C029741A0161\plds4.pdb 005f0000 00610000 ssl3 (private pdb symbols) c:\symbols\ssl3.pdb\66E3D4CE1EA247348BA4F3D001EAC0721\ssl3.pdb 00610000 00617000 xpcom (private pdb symbols) c:\symbols\xpcom.pdb\CEA15912EF5F45039991982B0683F9822\xpcom.pdb 10000000 10a5c000 xul (private pdb symbols) c:\symbols\xul.pdb\6D7993A52C04439E8F23CBB48F8A7D2E2\xul.pdb 59a60000 59b01000 dbghelp (deferred) 5ad70000 5ada8000 uxtheme (deferred) 5b0a0000 5b0a7000 umdmxfrm (deferred) 5cd70000 5cd77000 serwvdrv (deferred) 71aa0000 71aa8000 WS2HELP (pdb symbols) c:symbols\ws2help.pdb\537CE830EFE94FE3A92C95153BDB71462\ws2help.pdb 71ab0000 71ac7000 WS2_32 (pdb symbols) c:symbols\ws2_32.pdb\07AC08831007408D919E0CCF1EA499BF2\ws2_32.pdb 71ad0000 71ad9000 WSOCK32 (pdb symbols) c:symbols\wsock32.pdb\E7B6C17E43604822813D3B65499B6C0F2\wsock32.pdb 73000000 73026000 WINSPOOL (pdb symbols) c:symbols\winspool.pdb\97A6ECC94EA7450CA7D375BD9DFFCA5E2\winspool.pdb 74720000 7476b000 MSCTF (deferred) 74d90000 74dfb000 USP10 (pdb symbols) c:symbols\usp10.pdb\14C8D7F8AB3C48A4B95A73BAC9A6B02C1\usp10.pdb 76380000 76385000 MSIMG32 (pdb symbols) c:symbols\msimg32.pdb\E28D4258D66B428EB5D74279EB57A08F2\msimg32.pdb 76390000 763ad000 IMM32 (pdb symbols) c:symbols\imm32.pdb\2C17A49C251B4C8EB9E2AD13D7D9EA162\imm32.pdb 763b0000 763f9000 COMDLG32 (pdb symbols) c:symbols\comdlg32.pdb\4FCBEAD63D7345998C1F92D8DBB0DC272\comdlg32.pdb 76b40000 76b6d000 WINMM (pdb symbols) c:symbols\winmm.pdb\4FC9F179964745CAA3C78D6FADFC28322\winmm.pdb 77120000 771ab000 OLEAUT32 (pdb symbols) c:symbols\oleaut32.pdb\659B514A88A24FB6ADB4F29A9BB066E42\oleaut32.pdb 773d0000 774d3000 COMCTL32 (pdb symbols) c:symbols\MicrosoftWindowsCommon-Controls-6.0.2600.2982-comctl32.pdb\C0A72EE9578847AAB7770CF02FFED0941\MicrosoftWindowsCommon-Controls-6.0.2600.2982-comctl32.pdb 774e0000 7761d000 ole32 (pdb symbols) c:symbols\ole32.pdb\683B65B246F4418796D2EE6D4C55EB112\ole32.pdb 77920000 77a13000 SETUPAPI (deferred) 77c00000 77c08000 VERSION (pdb symbols) c:symbols\version.pdb\180A90C40384463E82DDC45B2C8AB76E2\version.pdb 77c10000 77c68000 msvcrt (pdb symbols) c:symbols\msvcrt.pdb\A678F3C30DED426B839032B996987E381\msvcrt.pdb 77dd0000 77e6b000 ADVAPI32 (pdb symbols) c:symbols\advapi32.pdb\455D6C5F184D45BBB5C5F30F829751142\advapi32.pdb 77e70000 77f01000 RPCRT4 (pdb symbols) c:symbols\rpcrt4.pdb\436F11D9044249B8AB818CAD4D9079E72\rpcrt4.pdb 77f10000 77f57000 GDI32 (pdb symbols) c:symbols\gdi32.pdb\CA5BB3941A9845EA8DF5376CE1C842F82\gdi32.pdb 77f60000 77fd6000 SHLWAPI (pdb symbols) c:symbols\shlwapi.pdb\658B2B7C863842A0BE311E436027F6E32\shlwapi.pdb 78130000 781e1000 MOZCRT19 (private pdb symbols) c:\symbols\mozcrt19.pdb\BA376AEDB4094BDC8508D8E9A1C563121\mozcrt19.pdb 7c800000 7c8f5000 kernel32 (pdb symbols) c:symbols\kernel32.pdb\CE65FAF896A046629C9EC86F626344302\kernel32.pdb 7c900000 7c9b0000 ntdll (pdb symbols) c:symbols\ntdll.pdb\36515FB5D04345E491F672FA2E2878C02\ntdll.pdb 7c9c0000 7d1d7000 SHELL32 (pdb symbols) c:symbols\shell32.pdb\9A8D69139E21498F9FFDA33E5E27AE622\shell32.pdb 7e410000 7e4a0000 USER32 (pdb symbols) c:symbols\user32.pdb\92D15332471547DCA0D75061B8B6CDA42\user32.pdb
In the first command it looks like you put "L" after ".childdbg" instead of the number "1". And you can attach files using the "Add an attachment" link right above the bug description.
sorry for delay, been out of town. redone debug. Hope this helps
You typoed "sxn gp", but I'm not sure if typing it right would produce a better report, hoping to hear from timeless. (And just in case it matters, if you have time, try one more time... And to be sure, you're actually reproducing the "Firefox closes unexpectedly" issue while running under WinDbg?)
Attachment #401345 - Attachment mime type: application/octet-stream → text/plain
yeah, it looks like firefox was already running, you need to close firefox, and follow the directions, preferably without any typos. i'd suggest you load the instructions page in a web browser and copy it into a text editor (e.g. notepad), from there you can copy the commands and paste them into windbg instead of typing them by hand. fwiw, i just got back from a 3 week vacation (on monday) and am slowly digging through bugmail, so it took me a while to get to this bug, and it will take me a while to get back to you later, sorry.
Attached file debug log —
I copied instructions and printed them out, closed all programs and followed instructions. hope this helps. sorry I'm a novice at this
Attachment #406454 - Attachment mime type: application/octet-stream → text/plain
ok.... so... why are we exiting... how about renaming: C:\Program Files\Mozilla Firefox\plugins\npmozax.dll to npmozax.dul i really don't want to deal with that thing while chasing our problems. re jqsnotify.exe please see: http://www.bleepingcomputer.com/forums/lofiversion/index.php/t230227.html for instructions to disable it ModLoad: 71a90000 71a98000 C:\WINDOWS\System32\wshtcpip.dll eax=77c3b8c1 ebx=00000000 ecx=003439e0 edx=77c61ae8 esi=7c90e88e edi=00000000 eip=7c90eb94 esp=0012fdcc ebp=0012fec8 iopl=0 nv up ei pl zr na pe nc cs=001b ss=0023 ds=0023 es=0023 fs=003b gs=0000 efl=00000246 ntdll!KiFastSystemCallRet: 7c90eb94 c3 ret 1:013> g ModLoad: 73b30000 73b45000 C:\WINDOWS\system32\mscms.dll this step is odd, can you do kp each time you get a prompt after the first g?
Ok, I renamed npmozax, and I disabled Java, but I'm not sure what to do with your third request.
Robert - can you try these steps please? 1. Open more than 2 tabs, so have your AOL tab, maybe a google tab, then when you open mail you'll have 3 tabs. 2. Close the mail tab with the x Let us know what happens in this case.
so... slightly updated steps (i'm still working on these) your prompt should always be one of: BUSY 0:xxx> z:yyy> at BUSY, you just wait :) if you have a prompt with z:yyy> for any z that isn't 0, just use 'g', those prompts are for other processes and we mostly don't care (they're good to know about which is why we're logging them). at a 0:xxx> prompt, after you've started running the program, use: kp;g to get a stack and continue usually this will be after something that says "... exception ... (first chance)" if you ever see "... exception ... (second chance)", you don't want to try to continue (we're dead), and instead should replace 'g' with '!analyze ...' but in your case, i'm still not quite getting what's causing the problem. it kinda sounds like something is *sending* us a quit message At this point, I think I'd like another log and a list of your enabled extensions (someone else can explain how to get that, sorry, not me). ----- about comment 18, i believe that's a legal behavior done by AOL, it's unfortunate that it isn't easy to understand, but for your security, you don't really want some other behavior. if i'm right, you logged into aol, and then clicked a link in aol which opened a new tab (for mail). because aol opened the new tab, aol is allowed to close it whenever it feels like it. it could choose to do this based on a time out, or based on an interaction (like you clicking a "send" button or a "close this window" button in the web page). AOL is helpfully asserting that the window you were using was actually its and closing it when you tried to navigate it somewhere else. The alternative is AOL randomly closing it later *after* you went somewhere else and had started filling in, e.g., form details. If you turned off the "popups in new tabs" feature, this experience would probably make more sense. ----
Lucy, I did what you asked. I had three tabs open, AOL, aol mail, and google, when I closed the aol mail, it closed the tab, leaving AOL, and google. When I tried to close google tab, it erased the window leaving the tab named (untitled) and a blank page. Unable to close that tab.
Lucy, after sending the last reply, I had four tabs open, AOL, Untitled, aol mail, and Bug515679. Now it will not allow any tab to be closed. Clicking on the tab X with no response.
Depends on: 527620
This seems a relatively common issue and I haven't seen reports on 3.5.2, so maybe a regression. I don't have time to analyze it further. http://support.mozilla.com/en-US/forum/1/492399 (3.5.4/Vista) http://support.mozilla.com/en-US/forum/1/467132 (3.5.3/Vista; two "me too"s) http://support.mozilla.com/en-US/forum/1/492438 (maybe not) https://support.mozilla.com/en-US/forum/1/502229 (3.5.5/Vista) A similar issue is also reported in bug 527620 (3.5.5/Vista). Older ones, may be a different issue: http://support.mozilla.com/tiki-view_forum_thread.php?locale=en-US&comments_parentId=262842&forumId=1 (Fx 3.0.5 on Mac) http://support.mozilla.com/tiki-view_forum_thread.php?locale=ar&comments_parentId=219118&forumId=1 (Fx 3.0.4/Vista) http://support.mozilla.com/tiki-view_forum_thread.php?locale=ca&comments_parentId=223845&forumId=1 (3.0.4/Vista) http://support.mozilla.com/tiki-view_forum_thread.php?locale=lt&comments_parentId=354266&forumId=1 (3.0.10/XP) Interesting that many people claim this started happening after a Firefox update.
status1.9.1: --- → ?
No longer depends on: 527620
Keywords: common-issue?
One hypothesis from a discussion with zzxc this morning: AOL mail may be spawning a new tab for messages that then are used to go to other places. When you close the main tab, it closes its children windows which would close the browser. I don't have AOL mail but it seems like something we could try.
So, this approach is based on the assumption that the problem is a foreign influence: bp kernel32!ExitProcess "kp; g" bp kernel32!TerminateThread "kp; g" bp user32!CloseWindow "kp; g" bp user32!DestroyWindow "kp; g" bp user32!PostQuitMessage "kp; g" bp xul!nsWindowWatcher::SetActiveWindow "kp; g" If the others are right that the problem is actually js magic, then someone will probably need to write a jsdI consumer to do magical work. That requires a lot more effort than a simple enumeration. Actually, it isn't a lot more effort, it's basically one person opening venkman, setting breakpoints on all of the interesting candidates, saving the breakpoints, attaching them here, and then explaining to someone how to install and start venkman. While someone else tries to setup those breakpoints, could people experiencing this problem please open the error console (tools>error console) before they do anything else? just open it, and minimize it (don't close it). If your browser window goes away when you experience this behavior, and the Error console is still present, then we can stop spending time with windbg.
No additional threads on SUMO in the past week. Removing the common-issue keyword.
Keywords: common-issue?
I can confirm this occurring in latest Firefox version 3.6.2. AOL mail tab open with second tab for reading email. When second tab is closed by either the "x" or "right-click close", both tabs close and Firefox crashes, but no report is filed. Error console does not log the event so far as I could see but did not disappear when the rest of Firefox did. If multiple tabs are opened, when second AOL tab is closed it will open an "untitled" blank tab that cannot be closed. It also locks all other tabs. Again, reproducible and does not generate any crash reports or errors.
Reporter, are you still seeing this issue with Firefox 3.6.13 or later in safe mode or a fresh profile? If not, please close. These links can help you in your testing. http://support.mozilla.com/kb/Safe+Mode http://support.mozilla.com/kb/Managing+profiles
Whiteboard: [CLOSEME 2011-2-25]
This bug has had the CLOSEME tag for several weeks and the date in the tag is far gone. If the reporter can still see this issue, Please retest with Firefox 3.6.x or later and a new profile (http://support.mozilla.com/kb/Managing+profiles). Then please remove the closeme tag in the whiteboard, mark the bug against the proper version and comment on the bug.
Status: UNCONFIRMED → RESOLVED
Closed: 15 years ago
Resolution: --- → INCOMPLETE
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