Closed Bug 520458 Opened 16 years ago Closed 16 years ago

Thunderbird crash when file manager is opened

Categories

(Thunderbird :: General, defect)

Product:
Thunderbird
Component:
General
Platform:
x86_64
Linux
Type:
defect
Priority:
Not set
Severity:
critical

Tracking

(Not tracked)

Status:
RESOLVED WORKSFORME

People

(Reporter: iacchi, Unassigned)

References

(Blocks 1 open bug)

Details

(Keywords: crash, stackwanted, Whiteboard: [needs trunk test])

User-Agent: Mozilla/5.0 (X11; U; Linux x86_64; it; rv:1.9.1.3pre) Gecko/20090824 Shiretoko/3.5.3pre Build Identifier: 2.0.0.23 Thunderbird crashes everytime you have to open the file manager: to save an attachment, to attach a file, to install an extension etc. Related incident IDs: TB56433863E, TB56434057Y This has started two weeks ago all of a sudden, I believe the problem is caused by some library update on the OS. Reproducible: Always Steps to Reproduce: 1. Try to save an attachment, select save to disk 2. Try to open an xpi file using install button on Add-ons manager 3. Try to attach a file on a mail OS used: Debian Squeeze. OS is x64, Thunderbird is the official 32 bit build downloaded from Mozilla servers. Tried with several profiles (even new ones) and computers, all running the same OS.
Forgot to say, this is the console output: /usr/lib/gio/modules/libgvfsdbus.so: wrong ELF class: ELFCLASS64 Failed to load module: /usr/lib/gio/modules/libgvfsdbus.so /usr/lib/gio/modules/libgioremote-volume-monitor.so: wrong ELF class: ELFCLASS64 Failed to load module: /usr/lib/gio/modules/libgioremote-volume-monitor.so /usr/lib/gio/modules/libgiogconf.so: wrong ELF class: ELFCLASS64 Failed to load module: /usr/lib/gio/modules/libgiogconf.so Segmentation fault
Keywords: crash
TB56433863E : libgio-2.0.so.0 + 0x4e24d (0xf705f24d) libgio-2.0.so.0 + 0x27532 (0xf7038532) libgio-2.0.so.0 + 0x3abc9 (0xf704bbc9) libgio-2.0.so.0 + 0x33c44 (0xf7044c44) libglib-2.0.so.0 + 0x64b96 (0xf77f2b96) libglib-2.0.so.0 + 0x6354f (0xf77f154f) libpthread.so.0 + 0x6314 (0xf7d55314) Asac any idea what might be going on here ?
Status: UNCONFIRMED → NEW
Ever confirmed: true
The problem has disappeared on my Desktop PC, but persist on my laptop. I've just run a dist-upgrade on both machines, so the OS is really the same, with the same libraries.
crash might be gone on trunk
Whiteboard: [needs trunk test]
Version: unspecified → 2.0
the stacks from talkback are not helpful
Keywords: stackwanted
What can I do to help you understand the problem?
I've tried to follow these instructions (installed gdb and run thunderbird under gdb) but the whole thing exits with an error before even opening thunderbird, so the problem shouldn't be related to this crash. This is the error that gdb reports on the console: /usr/local/thunderbird/thunderbird-bin: error while loading shared libraries: libmozjs.so: cannot open shared object file: No such file or directory Program exited with code 0177.
Iacopo is libmozjs.so present somewhere on your system ?
Oh yes, sorry, I forgot to tell you: it's in the thunderbird installation folder: /usr/local/thunderbird (it comes with the thunderbird bz2 file you download from Mopzilla server), I don't know why I get that error.
I've just discovered that the problem may be profile-related. If I launch thunderbird from an other system user account (haven't tried with a new profile in the same user account) thunderbird gives the same error of comment #1 except for the segmentation fault, and it doesn't crash.
My installation of Thunderbird 3 running on Windows Server 2008 R2 is also crashing often whenever Thunderbird wants to display a File Save or File Open dialog box (for example, to save a file attachment or as a result of clicking the "Add attachment" button on the new "attachment reminder" bar at the bottom of a message composition window). Although your report is Linux-specific, I am curious if we're dealing with the same underlying problem. That said, the crashing behavior is not consistent and I cannot recreate it at this very moment although it happened just a few minutes ago (leading me to do a Bugzilla search and find this bug). I have not yet been able to do any sort of testing to determine if it has anything to do with, for example, the last directory used and/or my permissions within that directory.
Brian can you provide few crash ids here please (http://kb.mozillazine.org/Breakpad) ?
Brian your issue is different from Jacopo as the crash is windows specific at [@ thumbcache.dll@0x1f34 ].
Thanks. In that case, I will create a new bug for these crash reports (since I don't see any others speaking of thumbcache.dll). Apologies for derailing this one!
This bug isn't confirmed for Thunderbird 3.x and since Ludovic told me that it won't be fixed for 2.x you can close this bug. I can only set it as resolved but not as won't fix, so please someone who can should do that.
(In reply to comment #17) > This bug isn't confirmed for Thunderbird 3.x Iacopo, you haven't been able to reproduce in v3? Or is this more related to linux code?
I haven't been able to reproduce it in v3 so far, during the last month.
Ok, I'm closing it.
Status: NEW → RESOLVED
Closed: 16 years ago
Resolution: --- → WORKSFORME
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