529567 - sent mail text disapears (file size of Sent exceeded 4GB)

Status: VERIFIED DUPLICATE of bug 387502

(Thunderbird :: General, defect)

Description

[yael]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; it; rv:1.9.1.5) Gecko/20091102 Firefox/3.5.5 (.NET CLR 3.5.30729)
Build Identifier: toshiba laptop

the content of sent mails messages in the sent mail folder of the last 4 days just disparres. When I check the sent messages - they are empty. Started today and affected the mails that were sent 4 days ago.

very big problem as I have to keep copies of all my sent mails.


Reproducible: Always

Actual Results:  
i hdo not know - i just have to send an e.mail and in the sent mail folder the text disapeer.

Expected Results:  
recover the mails as they were

behave as it used to.

Comment 1

[Ludovic Hirlimann [:Usul]]

* Version of thunderbird ?
* Pop/imap ?

Comment 2

[yael]

versione 2.0.0.23 (20090812)
POP i guess - if this is regarding the mail server - sorry totaly not an expert just a normal user.
thanks a lot

Comment 3

[[:Aureliano Buendía]]

It's dupe of bug #526476.

yael could attach here 2 screenshots using above "Add an attachment" link?

see this steps:

_screenshot_1_: your sent box folder. Click with mouse right button for show context menu and then click on "properties" item on this menu. In the window that is open select tab "retention policy": capture image and attach here screenshot 1.

_screenshot_2_: select menu-->tools-->account settings. Go to account that has this problem and select tab "disk space" capture image and attach here screenshot 2.

Comment 4

[yael]

Thank you all so much - will send snapshots tommorow morning (:-)

Comment 5

[yael]

Attachment: screenshot 1 - as requested by ulysse

screenshot 1 - as requested by ulysse

Comment 6

[yael]

Attachment: screenshot 2 - as requested by ulysse

Comment 7

[[:Aureliano Buendía]]

Ciao yael.

Attach also a screenshot of disk space on your local folders ("cartelle locali") because your account store messages on local folders. ;-)

Comment 8

[yael]

Attachment: disk space local folders

Grazie Ulysse
I might have a problem with the space but I have a lot of e mails with foto's and drawings and NEED to be able to find them.

Comment 9

[yael]

Attachment: 20 G mails

I know I have 20G of mails (:-)

Comment 10

[[:Aureliano Buendía]]

(In reply to comment #9)
> Created an attachment (id=413303) [details]
> 20 G mails
> 
> I know I have 20G of mails (:-)
Retention policy is right.
Should be a "corrupted" profile. Try with this steps:
0. close TB
1. goto your profile folder (see http://kb.mozillazine.org/Profile_folder_-_Thunderbird );
2. find folder Mail\Local Folders
3. in this folder search *Sent.msf* and delete it. Restart TB.

This help you?

*n.b.*: you should manage profile folder with care: it is reccomanded (if you are newbie) to backup profile first (see http://www.mozilla.org/support/thunderbird/profile )

Comment 11

[yael]

Hi
The problem is not solved - still the messages in the sent mail folder are totaly empty even if the text is received by who ever I write the e-mails to.
grazie - yael

Comment 12

[[:Aureliano Buendía]]

Ops... probably I read wrongly: your problem is that you have (for example) mail [A] in sent box, but the mail [A] body is empty or that mail [A] is vanished?
If your case is the first, please yael could attach here one of this strange emails using above "Add an attachment" link?

Comment 13

[yael]

Attachment: empty e mail

Comment 14

[[:Aureliano Buendía]]

:-o
If this is your real mail (you don't have edit source with editor, right?) it is very strange.
It seems that source has only one "attached" part... have you any antivirus installed? Could see if AV has quarantined anything?

Comment 15

[yael]

Attachment: not empty e mail

hi
i have attached the empty mail how it is in my sent mail folder and the mail how it should ( sent it to my self so i have the copies at least)

I tried : have put all the problematic email in a folder and in proprieta cartella ricostruisci indici (folder propreties->riconstrut index)all the problematic e-mail disapeerd and now that folder is empty - maybe this can help

Comment 16

[yael]

I do not have a quarantine with my antivirus - I use Avast
sorry but i do not understand: you don't have edit source with editor, right? but i presum not (:-)
grazie

Comment 17

[[:Aureliano Buendía]]

(In reply to comment #16)
> sorry but i do not understand: you don't have edit source with editor, right?
> but i presum not (:-)
Ok too me :-)

It happens also when you disable avast?

Comment 18

[yael]

yes it happens also when i disable avast

Comment 19

[yael]

Attachment: strange e mail with attachments

if i send e mails with attachments - this is how they appear in the sent mail folder. The attahments is not ther any more.

Comment 20

[yael]

Attachment: empty incoming mail

atached an incoming mail - empty as the sent ones. In another html mail - TB sais it cannot open html. It is getting worth everyday (:(

Comment 21

[WADA:World Anti-bad-Duping Agency]

(In reply to comment #9)
> 20 G mails
> I know I have 20G of mails (:-)

Check file size of sent folder. At Command Prompt.
  C:
  CD C:\Document...\...\...\Local Folders
  DIR /S > C:\DIR-LIST.TXT
  notepad.exe C:\DIR-LIST.TXT
What is file size of "Sent"? (not "Sent.msf")

Comment 22

[yael]

hi 
23/11/2009  12.12     4.353.925.811 Sent
23/11/2009  12.16     2.995.338 Sent.msf

Comment 23

[WADA:World Anti-bad-Duping Agency]

(In reply to comment #22)
> 23/11/2009  12.12     4.353.925.811 Sent

Larger than 4GB(2**32, 4294967296). DUP of bug 387502.

Comment 24

[[:Aureliano Buendía]]

yael see the limits here http://kb.mozillazine.org/Limits_-_Thunderbird

Comment 25

[WADA:World Anti-bad-Duping Agency]

Once file size excceds 4GB due to bug 387502, Tb can't manupilate it as mail folder normally. You need to split the file to two unix mbox files smaller than 4GB in order to recover your sent mail data. Keep backup of "Sent" file ASAP.

Comment 26

[[:Aureliano Buendía]]

(In reply to comment #25)
> Once file size excceds 4GB due to bug 387502, Tb can't manupilate it as mail
> folder normally. You need to split the file to two unix mbox files smaller than
> 4GB in order to recover your sent mail data. Keep backup of "Sent" file ASAP.
And when you update to TB 3.x you can use Archives features to create subsets of your mailboxes based to on year that you have received or sent.

Let us know your opinion yael.

Comment 27

[yael]

Thanks - How do I split the sent file in 2 mbox files ? and where do i find TB 3 ? - I found only beta realeses.- grazie

Comment 28

[WADA:World Anti-bad-Duping Agency]

(In reply to comment #27)
> How do I split the sent file in 2 mbox files?

Tools for "Unix Mbox file", or simple script, which reads the greater than 4GB file and writes mail data(separated by "From ..." line) to files smaller than 4GB, will be required. (Search Google for "Unix Mbox", please.)

Comment 29

[Ludovic Hirlimann [:Usul]]

(In reply to comment #23)
> (In reply to comment #22)
> > 23/11/2009  12.12     4.353.925.811 Sent
> 
> Larger than 4GB(2**32, 4294967296). DUP of bug 387502.

Duping.

Comment 30

[Wayne Mery (:wsmwk)]

v.dup

see also 
http://kb.mozillazine.org/Edit_large_mbox_files
http://kb.mozillazine.org/Limits_-_Thunderbird#Folders_and_messages