530518 - Toshiba Fingerprint Utility Crash @ tfpupwdbankex.dll

Status: RESOLVED WONTFIX

(Toolkit :: Blocklist Policy Requests, defect)

Description

[Carsten Book [:Tomcat]]

Filed from Crash-stats- currently Firefox 3.6b3 TopCrash, looks like startup crashes

http://crash-stats.mozilla.com/report/list?product=Firefox&version=Firefox%3A3.6b3&query_search=signature&query_type=exact&query=&date=&range_value=1&range_unit=weeks&do_query=1&signature=KERNELBASE.dll%400xb727

one comment mentioned:
Toshiba Satellite P300 PSPCCA-0C502H Windows 7 64-bit Toshiba 'Value added Pack' 015233_01.48.59.TC00215000H Toshiba fingerprint reader 011533_01.09.14.TC00239700A After rebooting Firefox 3.5.5 would not run. Installed Firefox 3.6b3. Doesn't run either. Could not access Firefox download site from Windows Explorer, but Linux had no trouble

Comment 1

[chris hofmann]

looks like volume regression over 3.0.x

distribution of all versions where the KERNELBASE.dll@0xb727 crash was found on 20091121-crashdata.csv
 121 Firefox 3.5.5
  49 Firefox 3.6b3
   4 Firefox 3.0.15
   3 Firefox 3.7a1pre
   2 Firefox 3.5.4
   1 Firefox 3.6b1

next things to investigate are a possible incompatibility problem mostly affecting 3.5.x and 3.5, or could be a regression on a fix landed for those two release branches.

Comment 2

[chris hofmann]

Attachment: volume trends for this signature

mostly single digits in august

then started bouncing around with some days in the teens in sept

in oct it started a break out begining with these dates

29   total crashes for KERNELBASE.dll@0xb727 on 20091022-crashdata.csv
68   total crashes for KERNELBASE.dll@0xb727 on 20091023-crashdata.csv
41   total crashes for KERNELBASE.dll@0xb727 on 20091024-crashdata.csv

then another volume shift upwards around 10/5

95   total crashes for KERNELBASE.dll@0xb727 on 20091105-crashdata.csv
79   total crashes for KERNELBASE.dll@0xb727 on 20091106-crashdata.csv
109   total crashes for KERNELBASE.dll@0xb727 on 20091107-crashdata.csv

and contined increaes in nov.    peak day so far is

163   total crashes for KERNELBASE.dll@0xb727 on 20091114-crashdata.csv

Comment 3

[chris hofmann]

http://people.mozilla.com/crash_analysis/20091114/ module analysis for 3.6b2 says

  KERNELBASE.dll@0xb727|0xc06d007e / 0x00000000 (38 crashes)
    100% (38/38) vs.   0% (38/9287) TFPUPWDBankEx.dll
         45% (17/38) vs.   0% (17/9287) 1.0.2.12
         55% (21/38) vs.   0% (21/9287) 1.0.2.8

a few poeple have been trying to figure out what that TFPUPWDBankEx.dll is but I can't find anyone that has identified

http://www.neowin.net/forum/index.php?showtopic=836968

Comment 4

[chris hofmann]

Some searches for "BankEx Firefox" lead to this Bombay Bank Exchange and other Stock exchange tracking addon for Firefox.

This one might be the first one to try this out and see if it installs TFPUPWDBankEx.dll

https://addons.mozilla.org/en-US/firefox/addon/3381

the addon is offered on amo and several other sites.

Comment 5

[Matthias Versen [:Matti]]

I've contacted the thread author in that Forum if he could tell me the details from the file properties.

Comment 6

[Tanner Filip [:tanner]]

From a user on sumo, we figured out it is an addon, but he didn't have the addon that was mentioned in Comment 4. He left before he told me what he disabled, but i think it was "CyberSearch"

Comment 7

[Bob Clary [:bc] (inactive)]

other comments: 

"Toshiba fingerprint utility's ""Automatic password input in fx"" add-on causes this crash when starting firefox." 

there are a number of comments regarding the Toshiba satellite. Including Windows 7 and 64bit.

Lots of other comments regarding Windows 7.

При отладке Silverlight приложения. Вылетает после добавления обработчика на кнопку с переходом по ссылке. Вылетает до вызова обработчика - при загрузке приложения.

"Adboe Reader 9.1 has been consistenly crashing FF lately"

Comment 8

[timeless]

Signature	KERNELBASE.dll@0xb727
UUID	a791086b-4184-474a-9098-9f8362091124
Time 	2009-11-24 12:53:51.60051
Uptime	2
Last Crash	1026 seconds before submission
Product	Firefox
Version	3.6b3
Build ID	20091115182845
Branch	1.9.2
OS	Windows NT
OS Version	6.1.7600
CPU	x86
CPU Info	GenuineIntel family 6 model 23 stepping 10
Crash Reason	0xc06d007e / 0x00000000
Crash Address	0x7743b727
User Comments	
Processor Notes 	
Related Bugs

Crashing Thread
Frame 	Module 	Signature [Expand] 	Source
0 	KERNELBASE.dll 	KERNELBASE.dll@0xb727 	
1 	TFPUPWDBankEx.dll 	TFPUPWDBankEx.dll@0x9e26 	
2 	TFPUPWDBankEx.dll 	TFPUPWDBankEx.dll@0x9c3d 	
3 	TFPUPWDBankEx.dll 	TFPUPWDBankEx.dll@0x7931 	
4 	TFPUPWDBankEx.dll 	TFPUPWDBankEx.dll@0xc493 	
5 	msvcr90.dll 	msvcr90.dll@0x63b57 	
6 	TFPUPWDBankEx.dll 	TFPUPWDBankEx.dll@0xb758 	
7 	TFPUPWDBankEx.dll 	TFPUPWDBankEx.dll@0x8ccf 	
8 	TFPUPWDBankEx.dll 	TFPUPWDBankEx.dll@0xba2a 	
9 	TFPUPWDBankEx.dll 	TFPUPWDBankEx.dll@0x9441 	
10 	xul.dll 	nsComponentManagerImpl::CreateInstance 	xpcom/components/nsComponentManager.cpp:1597
11 	xul.dll 	nsComponentManagerImpl::GetService 	xpcom/components/nsComponentManager.cpp:1901
12 	xul.dll 	nsJSCID::GetService 	js/src/xpconnect/src/xpcjsid.cpp:894
13 	xul.dll 	NS_InvokeByIndex_P 	xpcom/reflect/xptcall/src/md/win32/xptcinvoke.cpp:102
14 	xul.dll 	XPCWrappedNative::CallMethod 	js/src/xpconnect/src/xpcwrappednative.cpp:2721
15 	xul.dll 	XPC_WN_CallMethod 	js/src/xpconnect/src/xpcwrappednativejsops.cpp:1740
16 	js3250.dll 	js_Invoke 	js/src/jsinterp.cpp:1360
17 	js3250.dll 	js_Interpret 	js/src/jsops.cpp:2240
18 	js3250.dll 	js_Execute 	js/src/jsinterp.cpp:1601
19 	js3250.dll 	JS_ExecuteScript 	js/src/jsapi.cpp:4947
20 	xul.dll 	nsJSContext::ExecuteScript 	dom/base/nsJSEnvironment.cpp:1833
21 	xul.dll 	nsXULDocument::ExecuteScript 	content/xul/document/src/nsXULDocument.cpp:3666
22 	xul.dll 	nsXULDocument::ExecuteScript 	content/xul/document/src/nsXULDocument.cpp:3689
23 	xul.dll 	nsXULDocument::OnStreamComplete 	content/xul/document/src/nsXULDocument.cpp:3557
24 	xul.dll 	nsStreamLoader::OnStopRequest 	netwerk/base/src/nsStreamLoader.cpp:127
25 	xul.dll 	nsJARChannel::OnStopRequest 	modules/libjar/nsJARChannel.cpp:879
26 	xul.dll 	nsInputStreamPump::OnStateStop 	netwerk/base/src/nsInputStreamPump.cpp:576
27 	xul.dll 	nsInputStreamPump::OnInputStreamReady 	netwerk/base/src/nsInputStreamPump.cpp:401
28 	xul.dll 	nsInputStreamReadyEvent::Run 	xpcom/io/nsStreamUtils.cpp:191
29 	xul.dll 	nsThread::ProcessNextEvent 	xpcom/threads/nsThread.cpp:527
30 	xul.dll 	nsBaseAppShell::Run 	widget/src/xpwidgets/nsBaseAppShell.cpp:170
31 	xul.dll 	nsAppStartup::Run 	toolkit/components/startup/src/nsAppStartup.cpp:182
32 	nspr4.dll 	PR_GetEnv 	
33 	firefox.exe 	wmain 	toolkit/xre/nsWindowsWMain.cpp:120
34 	firefox.exe 	__tmainCRTStartup 	obj-firefox/memory/jemalloc/crtsrc/crtexe.c:591
35 	kernel32.dll 	kernel32.dll@0x13676 	
36 	ntdll.dll 	ntdll.dll@0x39d71 	
37 	ntdll.dll 	ntdll.dll@0x39d44 	

Filename 	Version 	Debug Identifier 	Debug Filename
TFPUPWDBankEx.dll 	1.0.2.12 	B409FBFB55AE4236A15BEAE2169EBDB41 	TFPUPWDBankEx.pdb

Can someone please fix crash-stats so that kernelbase is merged with the calling frame?

Comment 9

[David Baron :dbaron: (⌚️UTC-4, no longer working on Mozilla)]

timeless, please don't mutate bug summaries in ways that cause the crash to stop getting linked from the crash summaries.  If you want to file bugs to improve the signature generation, great, but don't change the summary so that it doesn't match the signature we're actually seeing.


http://www.neowin.net/forum/index.php?showtopic=836968 is a thread on this bug.

Does anybody know what these DLLs are?  Should we consider blocklisting?

Comment 10

[David Baron :dbaron: (⌚️UTC-4, no longer working on Mozilla)]

Er, sorry, those questions were already answered.

Comment 11

[chris hofmann]

I'll take another shot at trying to find a connection to which addon/plugin might be behind TFPUPWDBankEx.dll or other .dll's

Comment 12

[chris hofmann]

I checked the download at http://wareseeker.com/free-bombay-sensex/  
that firefox addon doesn't contain any binary components so I don't think that is a source for TFPUPWDBankEx.dll

Comment 13

[chris hofmann]

(In reply to comment #6)
> From a user on sumo, we figured out it is an addon, but he didn't have the
> addon that was mentioned in Comment 4. He left before he told me what he
> disabled, but i think it was "CyberSearch"


I installed CyberSearch from  amo
https://addons.mozilla.org/en-US/firefox/addon/7931

no sign of TFPUPWDBankEx.dll after that install.

Comment 14

[chris hofmann]

ok, comments are helping to get to a better understanding.   Looks like the problem is connected to a specific configuration that toshiba is shipping, or set of drivers that users might update too. 

the crash is also 100% on windows 7 = Windows NT6.1.7600

and this support article thread seems to have a solution
http://support.mozilla.com/en-US/forum/1/489941


	Tried to download on new toshiba. didnt work. wtf
	cleaned up any traces of previouse installs that I could find.  Cleaned the registry.  Fresh install of Win7 on Toshiba notebook.  Still won't even first run !
	Hallo, der Fehler tritt auf Qosmio von Toshiba unter W7 Home Premium auf.
	Just upgraded my toshiba laptop to Windows 7
	This is on Windows 7 home 64 on  Toshiba
	Using Windows 7 Ultimate 64 bit on a Toshiba Pro S300-1001.  Your help pages and KB leads me in circles.  I do prefer Firefox, but most resort to IE.
	Firefox won't open on new Toshiba Satellie E105-S1802. Have uninstalled and reinstalled several times and also just tried beta version ...6 with same result - crashes immediately on opening
	correction on previous report | Crash caused by TOSHIBA password fill-in extension
	installing on winodws 7 professional on a Toshiba Laptop Satellite A500.
	"Das Add-on ""Automatic password input in FX 1.0"" von Toshiba verursacht diese Meldung. | Wird dieses deaktiviert, läuft der Browser wieder."
	I run Windows 7 on my Toshiba Satellite laptop. I've tried twice in the last week to download Mozilla Firefox. The download seems to work, but the program won't open.
	Installed to new Toshiba laptop, Windows 7 Pro 64.  I've tried installing several times and can't get Firefox to start up properly.
	Toshiba Satellite P300 PSPCCA-0C502H | Windows 7 64-bit | Toshiba 'Value added Pack' 015233_01.48.59.TC00215000H | Toshiba fingerprint reader 011533_01.09.14.TC00239700A | After rebooting Firefox 3.5.5 would not run. | Installed Firefox 3.6b3. Doesn't run either. Could not access Firefox download site from Windows Explorer, but Linux had no trouble.
	I can not download firefox on my new Toshiba with windows 7.  | Please help.
	Installed it on my brand new Toshiba Sattelite laptop with Windows 7 and it won't start -- just gives this crash message instead.
	this is my second computer... what is going on these are brand new toshibas 14 inch 800 dolar computers and they are crashing because of fiefox
	I'm using Windows 7 Ultimate 64bit. I updated the drivers on my Toshiba Tecra A10 notebook, and did a Windows update as well. Firefox crashed after the update. Tried reinstalling Firefox 3.5.5, still crashes.
	Fresh pre-load of Win7 on a Toshiba Tecra laptop. Crashes on opening. Installed from Temp folder after download. Will download exe and run from that file next.
	Toshiba Portege R500 /W7 /64-bit and Firefox will not install

Comment 15

[chris hofmann]

so the .dll name is making more sense now.

T FP U PWDBankEx.dll

Toshiba FingerPrint Utility something something....

http://laptopforums.toshiba.com/t5/General-Technology/Toshiba-Fingerprint-Utility-Error/m-p/54139;jsessionid=2ECFFDBA69C2F05C970F423AA515A2EF

the article is a bit hard to follow but it sounds like there might be several problem.   its not clear if the solution recommende in the forum directly fixes firefox incompatibility problem and if an update to the plugin is still needed.

Comment 16

[chris hofmann]

if the toshiba finger print utility is the sole source of this crash we must have had a lot of toshiba users joining the 3.6b4.   in relative terms this crash is showing up 5x higher than firefox 3.5.5 or 3.0.15 on 11/30


checking --- 20091130-crashdata.csv KERNELBASE.dll@0xb727
release total-crashes
              KERNELBASE.dll@0xb727 crashes
                         pct.
all  	233706	247	0.00105688
3.0.15	50334		0
3.5.5	122547	135	0.00110162
3.6b4	16576	93	0.00561052
3.6b3	2703	8	0.00295967
3.6b2	1193		0
3.6b1	2776	7	0.00252161

Comment 17

[chris hofmann]

Now that we know what this is I sugggest that we block

  KERNELBASE.dll@0xb727|0xc06d007e / 0x00000000 (65 crashes)
    100% (65/65) vs.   0% (66/14365) TFPUPWDBankEx.dll
         69% (45/65) vs.   0% (45/14365) 1.0.2.12
         31% (20/65) vs.   0% (21/14365) 1.0.2.8

and if we can more precisely block only on windows 7, that would be a plus.   

a support article for 3.5.x users would also be a good idea.  content for that article is in comment 14 and 15

Comment 18

[chris hofmann]

there is also a toll free number for toshiba in the support forum post in comment 15 if we wanted to give toshiba a heads up on the block.   800-457-7777.

Comment 19

[chris hofmann]

Re: Toshiba Fingerprint Utility Error
Options

09-20-2009 12:21 PM  comment in

http://laptopforums.toshiba.com/t5/General-Technology/Toshiba-Fingerprint-Utility-Error/m-p/54139;jsessionid=2ECFFDBA69C2F05C970F423AA515A2EF

suggests a Tool for uninstalling TAM(authentec fingerprint software Truesuite Access Manager) be run this before installing the Windows 7 Toshiba Fingerprint Utility. 

http://www.csd.toshiba.com/cgi-bin/tais/support/jsp/download.jsp?soid=2461585

but then if you run that utility it seems to create fingerprint data corruption.

that also has set of steps to fix.

Comment 20

[u88484]

I just got this crash http://crash-stats.mozilla.com/report/index/1a57c70d-150d-4d2d-9442-c3fcc2091231 while clicking on the link on the barenesandnoble.com front page to check my order status (top right of page).  The signature is at KERNELBASE.dll@0xb727 but the next frame is _CxxThrowException not TFPUPWDBankEx.dll.  I do not have a toshbia laptop but am on Windows 7 64-bit.  I can't reproduce the crash though.

Comment 21

[Matthias Versen [:Matti]]

Kurt:
Where is this dll located on your system and what are the file properties (in many cases you can see from which compoany this dll is)

Comment 22

[u88484]

(In reply to comment #21)
> Kurt:
> Where is this dll located on your system and what are the file properties (in
> many cases you can see from which compoany this dll is)

I have four of them (all from Microsoft):

C:\Windows\winsxs\wow64_microsoft-windows-kernelbase_31bf3856ad364e35_6.1.7600.16385_none_8d4c144d02a5d93c
C:\Windows\winsxs\amd64_microsoft-windows-kernelbase_31bf3856ad364e35_6.1.7600.16385_none_82f769face451741
C:\Windows\SysWOW64
C:\Windows\System32

Comment 23

[timeless]

kurt: your crash is "firefox ran out of memory". it's a generic crash and you need to either ignore it (we already know we don't handle c++ oom exceptions) or use your own bug. 

The signature is roughly:

_CxxThrowException / operator new / RegExpNativeCompiler::compile

I'm not entirely sure what Kernelbase @0xb727 is, but it is entirely uninteresting and someone needs a file a series of bugs to get the crash analysis to discard it:
1. we need symbols for kernelbase
2. whatever that function is needs to be added to some 'ignore' list

If someone wants to figure out what that address is,

https://developer.mozilla.org/en/How_to_get_a_stacktrace_with_WinDbg

Kurt, feel free to use windbg, just attach to firefox, setup symbols, open the disassembly window, and enter:

kernelbase!0xb600 into the text field, scroll down to kernelbase!0xb727 and then back until you see which function you're in....

Comment 24

[chris hofmann]

#1 top crash in very early 3.6 RC1 data.  I suspect numbers are influenced by one or a few users.

Frame  	Module  	Signature [Expand]  	Source
0 	KERNELBASE.dll 	KERNELBASE.dll@0xb727 	
1 	TFPUPWDBankEx.dll 	TFPUPWDBankEx.dll@0x9746 	
2 	TFPUPWDBankEx.dll 	TFPUPWDBankEx.dll@0x955d 	
3 	xul.dll 	XPCWrappedNative::CallMethod 	js/src/xpconnect/src/xpcwrappednative.cpp:2721
4 	xul.dll 	XPC_WN_CallMethod 	js/src/xpconnect/src/xpcwrappednativejsops.cpp:1740
5 	js3250.dll 	js_Invoke 	js/src/jsinterp.cpp:1360
6 	js3250.dll 	js_Interpret 	js/src/jsops.cpp:2240
7 	js3250.dll 	js_Invoke 	js/src/jsinterp.cpp:1368
8 	xul.dll 	nsXPCWrappedJSClass::CallMethod 	js/src/xpconnect/src/xpcwrappedjsclass.cpp:1696
9 	xul.dll 	nsXPCWrappedJS::CallMethod 	js/src/xpconnect/src/xpcwrappedjs.cpp:570
10 	xul.dll 	PrepareAndDispatch 	xpcom/reflect/xptcall/src/md/win32/xptcstubs.cpp:114
11 	xul.dll 	SharedStub 	xpcom/reflect/xptcall/src/md/win32/xptcstubs.cpp:141
12 	xul.dll 	nsEventListenerManager::HandleEventSubType 	content/events/src/nsEventListenerManager.cpp:1041

http://crash-stats.mozilla.com/report/list?range_value=2&range_unit=weeks&signature=KERNELBASE.dll%400xb727&version=Firefox%3A3.6

Comment 25

[chris hofmann]

bug 539373 has links to http://www.upek.com/ which seem to be the underlying technology providers for these fingerprint reading devices.

Comment 26

[Kev Needham [:kev]]

re: comment #25, there's also a support topic on the upek site that discusses compatibility, system requirements, and links to an updated xpi at http://www.upek.com/support/customersupport/techsupport/Topic.asp?ID_Topic=70

Comment 27

[timeless]

kev: that's only compatible with 3.5, our crashes are with 3.6, presumably because their old maxversion field is bogus. the install.rdf's for the two xpis they have there both list maxversion 3.5.* which seems correct.

I think we should send a blocklist to 3.6 but not 3.5. When they make a version that's compatible w/ 3.6 we can allow it based on a different version number on their side, or they can use a different contract id.

Comment 28

[d]

Well, you better hurry. This crash is in 4th place on the 3.6 crash list.

Comment 29

[reelix]

http://www.exploit-db.com/exploits/11617 --> view-source:http://www.reelix.za.net/FF306Crash.html --> http://crash-stats.mozilla.com/report/index/3308d196-29d3-4627-9575-914fd2100302 --> Link To Here

You sure this is Toshiba related?

"This crash is in 4th place on the 3.6 crash list."

I have a funny feeling alot more people have Javascript enabled than Toshiba products ;p

Comment 30

[timeless]

yeah, we need to tell crash-stats to ignore that frame, it's a generic frame.

Comment 31

[chris hofmann]

number #12 in early 3.6.3 top crash data with a new signature/addresss offset

http://crash-stats.mozilla.com/report/index/b1cc5cdd-7b17-4528-9e03-be21c2100402

Frame  	Module  	Signature [Expand]  	Source
0 	KERNELBASE.dll 	KERNELBASE.dll@0xb727 	
1 	TFPUPWDBankEx.dll 	TFPUPWDBankEx.dll@0x9746 	
2 	TFPUPWDBankEx.dll 	TFPUPWDBankEx.dll@0x955d 	
3 	xul.dll 	XPCWrappedNative::CallMethod 	js/src/xpconnect/src/xpcwrappednative.cpp:2722
4 	xul.dll 	XPC_WN_CallMethod 	
<snip>

Comment 33

[StefanWoe]

Same problem with brand new Toshiba R700.
Solution: Uninstall Toshiba Fingerprint utility. Then Frefox 3.6.10 works fine.

Comment 34

[chris hofmann]

Kohei / Kev,  did we ever find contacts at Toshiba?

Comment 35

[Kev Needham [:kev]]

I have some in DE and the US. Will ping and see if we can get anywhere.

We may want to push this to a BL candidate.

Comment 36

[Makoto Kato [:m_kato]]

Stefan and Kev, as long as I know, this problem is fixed by the latest driver.

Could you point me about:crashes and your version of TOSHIBA Fingerprint Utility?

Comment 37

[chris hofmann]

latest signature stats of modules with versions shows

  KERNELBASE.dll@0xb727|0xc06d007e / 0x00000000 (195 crashes)
     90% (176/195) vs.   0% (203/219747) TFPUPWDBankEx.dll
         14% (27/195) vs.   0% (37/219747) 1.0.2.12
          9% (18/195) vs.   0% (20/219747) 1.0.2.15
         21% (41/195) vs.   0% (45/219747) 1.0.2.16
         35% (68/195) vs.   0% (68/219747) 1.0.2.21
          0% (0/195) vs.   0% (1/219747) 1.0.2.7
         11% (22/195) vs.   0% (32/219747) 1.0.2.8

Comment 38

[Makoto Kato [:m_kato]]

Thanks, chris.  But I look crash data by this signature, data was not related to TFPUPWDBankEx.dll.

At least, original crash was fixed.  (I and Toshiba Euro/JPN verified using their driver version 1.0.2.29).  Users should update the driver from http://www.csd.toshiba.com/cgi-bin/tais/support/jsp/home.jsp.  They have released version 1.0.2.32.

Comment 39

[chris hofmann]

(In reply to comment #38)
> Thanks, chris.  But I look crash data by this signature, data was not related
> to TFPUPWDBankEx.dll.
> 

yes, some of the problems under the signature KERNELBASE.dll@0xb727 are not related to TFPUPWDBankEx.dll.  problems with google maps and IECoralTab appear to be among the mix of problems under KERNELBASE.dll@0xb727

the stats above indicate 10% or more do not have TFPUPWDBankEx.dll loaded, but 90% of users crashing on this signature do have that .dll loaded.

maybe we need to open a new bug for crashes like 
http://crash-stats.mozilla.com/report/index/e4650634-ae68-4a7b-a705-45c402101012

the comment there translated from french indicates

The application TFPU (Firefox plugin) TOSHIBA prevents booting after installation of Firefox on Windows 64 bits. http://forum.hardware.fr/hfr/OrdinateursPortables/Transportable/unique-toshiba-qosmio-sujet_54943_9.htm # t1153081

another example is
http://crash-stats.mozilla.com/report/index/c325d52e-8ebd-4bd6-8ee0-2c62f2101013


> At least, original crash was fixed.  (I and Toshiba Euro/JPN verified using
> their driver version 1.0.2.29).  Users should update the driver from
> http://www.csd.toshiba.com/cgi-bin/tais/support/jsp/home.jsp.  They have
> released version 1.0.2.32.

blocking old versions with a link to the lastest might be a way to encourage these upgrades.   we also an feature that allows e-mailing users as an auto-response to given crash signatures.  That will be a little harder on this signature with other problems mixed in.   If we can look at more of the data and see that 90% of the KERNELBASE.dll@0xb727 problems are caused by old versions of TFPUPWDBankEx.dll maybe we could just go ahead with the e-mails with a disclaimer that it only applies if you run Firefox on a  Toshiba PC.

Comment 40

[Makoto Kato [:m_kato]]

(In reply to comment #39)
> maybe we need to open a new bug for crashes like 
> http://crash-stats.mozilla.com/report/index/e4650634-ae68-4a7b-a705-45c402101012
> 
> another example is
> http://crash-stats.mozilla.com/report/index/c325d52e-8ebd-4bd6-8ee0-2c62f2101013

Both are same issue.  This is fixed by version 1.0.2.29.

Comment 41

[StefanWoe]

A had the problem with a brand new Toshiba Toshiba Portégé R700-172 delivered at Oct 12 2010. I dont see that tere is anything fixed. See my Bugreports
bp-6c2a5f2e-1513-4498-88eb-8428e2101013
bp-d7eaf79a-d303-43d9-bd85-a2d5b2101013

Comment 42

[Makoto Kato [:m_kato]]

(In reply to comment #41)
> A had the problem with a brand new Toshiba Toshiba Portégé R700-172 delivered
> at Oct 12 2010. I dont see that tere is anything fixed. See my Bugreports
> bp-6c2a5f2e-1513-4498-88eb-8428e2101013
> bp-d7eaf79a-d303-43d9-bd85-a2d5b2101013

Do you update the latest driver from http://www.csd.toshiba.com/cgi-bin/tais/support/jsp/home.jsp?  It seems to be old.

Comment 43

[Makoto Kato [:m_kato]]

Also, this bug isn't support forum.

If you want to report about this, please update TOSHIBA Fingerprint Utility to the latest version at first!

Comment 44

[Kev Needham [:kev]]

While it's not a support forum, it is a good place to provide additional data about which versions are crashing Firefox, so we can evaluate and take action. This plugin has consistently caused Firefox to crash since I've been here, and while the latest version may address issues, it's not exactly easy for end-users to diagnose and rectify.

Updating is all fine and good, but the only way we really address it is to take action with versions that negatively impact our product, because I would be willing to bet most users just assume Firefox doesn't work, and goes back to something that does.

Based on the comments here, I'll file a blocklist bug for versions less than 1.0.2.29. Having a direct relationship with the development team will also help, because this certainly isn't the first time we've had issues like this, and it'd be great if we could figure out how we ensure that plugins/extensions get updated simply and safely, as well as letting users know when there are potential issues.


(In reply to comment #43)
> Also, this bug isn't support forum.
> 
> If you want to report about this, please update TOSHIBA Fingerprint Utility to
> the latest version at first!

Comment 45

[StefanWoe]

I think that its not acceptable to require installing a new driver on a brand new machine. If possible, firefox should work around this problem. I am a developer myselfe, ans id say its much easier for (many) users of toshiba laptobs tu just install the latest version of firefox (wich is very easy), rather than to search for a new driver etc (wich besides other problmes is not intuitive at all - i had to take a number of steps to find th ereason of this problem).

Comment 46

[chris hofmann]

kev, lets add the block list bug as dependent on this one so we can track to see how much that helps?

Comment 47

[David Smith]

Just wanted to note that my crash (2bb2c784-f4ca-4b67-bcff-2153e2101023), which was linked to this bug, has nothing to do with the Toshiba fingerprint driver. I am not using a Toshiba computer, nor do I have any Toshiba components installed.

Comment 48

[timeless]

re comment 47: crash-stats doesn't claim "this is your bug" it just says "i know of a bug which has a similar signature". As it happens, kernelbase is a **** signature, and we haven't managed to tell crash-stats to ignore it. I've filed bug 606758 for your crash.

For anyone else hitting kernelbase and finding this bug and not having a toshiba fingerprint driver, just file your own bug, thanks.

Comment 50

[Jorge Villalobos [:jorgev] (he/him)]

Closing old blocklist bugs. Please reopen if the problem still exists.