535980 - Preview empty after reply used

Status: RESOLVED INCOMPLETE

(Thunderbird :: Message Reader UI, defect)

Description

[Annie Brion]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 6.1; en-GB; rv:1.9.2b5) Gecko/20091204 Firefox/3.6b5 (.NET CLR 3.5.30729)
Build Identifier: Virsion 3

Intermittently if I reply to an email stored in an inbox (local or Gmail) once the reply windows is closed I can no longer see any emails, news postings or RSS feeds when I click on a subject, the preview stays empty unless I restart Thunderbird 3.

If I move the email to a folder before replying this problem does not happen.

You only have to press reply then click on the close icon to produce this error.

I also get the same problem when replying to newsgroup posts.

These problems also happen if thunderbird 3 is run in safe mode so it is not an add-on problem.

I can use TB3 all day with the preview working properly, until I reply to something.

Reproducible: Sometimes

Steps to Reproduce:
1. Click on an email and click reply
2. Click on a new subject for email., news or RSS

Actual Results:  
The preview panel will remain empty or a new tab if you double click a subject.

Expected Results:  
When you click or double click you should see the details of the item.

You don't have to send the reply for this bug to happen.

Comment 1

[Wayne Mery (:wsmwk)]

do you see any relevant entries in Tools | Error Console?

Comment 2

[Annie Brion]

If I clear the error console then trigger the problem there are no entries added to the error console.

The problem happened when I clicked reply to the email notification of your comment.

Comment 3

[Annie Brion]

I have just installed Shredder 3.1a1pre and can report that this error does not happen.

Comment 4

[Wayne Mery (:wsmwk)]

odd. but => WFM if it works on trunk :)

Comment 5

[Annie Brion]

I've now updated to Lanikai and the bug has resumed, I reinstalled Shredder in a fresh folder and this too has the bug. There is some combination of Thunderbird 3.0 being overwritten with Shredder that cures the problem but I cannot get it working again.

Comment 6

[Annie Brion]

Hope this helps pinpoint the problem.

Totally remove all traces of Thunderbird/Shredder/Lanikai from "program files(x86)".

1. Install Thunderbird 3.0
2. Istall Thunderbird 3.1a1pre (Shredder) in the same folder as TB3.0

This results in no bug, if you use either of the above on their own you do get the bug, If you upgrade to Lanikai after set 2 then the bug resurfaces.

Comment 7

[Annie Brion]

Ignore comment 6 :( This did not fix the problem :((In reply to comment #6)
> Hope this helps pinpoint the problem.
> 
> Totally remove all traces of Thunderbird/Shredder/Lanikai from "program
> files(x86)".
> 
> 1. Install Thunderbird 3.0
> 2. Istall Thunderbird 3.1a1pre (Shredder) in the same folder as TB3.0
> 
> This results in no bug, if you use either of the above on their own you do get
> the bug, If you upgrade to Lanikai after set 2 then the bug resurfaces.

Ignore this, this procedure was not a cure for the problem :(

Comment 8

[Des Watson]

This bug is troubling me too, occurring on both work (Mozilla/5.0 (X11; U; Linux x86_64; en-US; rv:1.9.1.5) Gecko/20091209 Fedora/3.0-3.fc11 Thunderbird/3.0) and home (Win, Thunderbird 3.0) machines, accessing the same IMAP server.  Once the preview pane is frozen, messages can be viewed by double-clicking in the subject.  By changing the layout in the View menu, the preview pane unfreezes, and thunderbird returns to normal.

This never happened in TB2 - it started in one of the 3.0 betas - 2, maybe?

Comment 9

[Michael Meisel]

I just wanted to add that I have been consistently experiencing this bug on both 3.0.4 and 3.1rc1 on Mac OS X as well. After installing 3.1rc1, I even created a new profile from scratch, but to no avail. My experience is similar to the original poster. Intermittently, immediately after sending a reply, the following happens:

- For all messages, the preview pane stops updating, and any message opened in a new tab is also blank.

- Messages opened in new windows still load, however.

- I can restore the preview pane functionality for e-mail messages by switching layouts (e.g., from Classic View to Wide View).

- I cannot restore the preview pane functionality for RSS feeds without restarting Thunderbird.

Comment 10

[Michael Meisel]

Probably related to/duplicate of one or more of the following:
Bug 492216
Bug 531397
Bug 542213

Comment 11

[Wayne Mery (:wsmwk)]

Annie, does it reproduce in a current version?

Comment 12

[Wayne Mery (:wsmwk)]

no response, so incomplete