Closed Bug 543269 Opened 16 years ago Closed 15 years ago

Crash when attaching file to composed message

Categories

(Thunderbird :: Message Compose Window, defect)

Product:
Thunderbird
Component:
Message Compose Window
Platform:
x86
Windows Vista
Type:
defect
Priority:
Not set
Severity:
critical

Tracking

(Not tracked)

Status:
RESOLVED WORKSFORME

People

(Reporter: art, Unassigned)

References

(Blocks 1 open bug)

Details

(Keywords: crash)

User-Agent: Mozilla/5.0 (Windows; U; Windows NT 6.0; en-US; rv:1.9.1.7) Gecko/20091221 Firefox/3.5.7 (.NET CLR 3.5.30729) Build Identifier: 3.0.1 - System - Provider [ Name] Application Error - EventID 1000 [ Qualifiers] 0 Level 2 Task 100 Keywords 0x80000000000000 - TimeCreated [ SystemTime] 2010-01-31T00:06:11.000Z EventRecordID 52642 Channel Application Computer Intellistation2 Security - EventData thunderbird.exe 1.9.1.3663 4b4b7ae5 unknown 0.0.0.0 00000000 c0000005 04fe3142 9bc 01caa204d030b180 Reproducible: Sometimes Steps to Reproduce: 1.Reply to message 2.Compose reply, select attach 3.In dialog box for attachments, navigate to file to be attached. Actual Results: Crash with Windows error box saying "Cannot continue..." with two options: shut down program or search on line for solution and shut down program. Expected Results: Attachment added to message Windows Error log: - System - Provider [ Name] Application Error - EventID 1000 [ Qualifiers] 0 Level 2 Task 100 Keywords 0x80000000000000 - TimeCreated [ SystemTime] 2010-01-31T00:06:11.000Z EventRecordID 52642 Channel Application Computer Intellistation2 Security - EventData thunderbird.exe 1.9.1.3663 4b4b7ae5 unknown 0.0.0.0 00000000 c0000005 04fe3142 9bc 01caa204d030b180
what happens if you start with antivirus software turned off, and startingin safe mode http://kb.mozillazine.org/Safe_mode
Severity: normal → critical
Keywords: crash
Version: unspecified → 3.0
After installing the latest updates on Tuesday from Microsoft and Norton, the problem appears to have fixed itself. Unfortunately, I did one right after the other without opening T-Bird; so I cannot tell which one did the trick.
WFM per reporter
Blocks: tb-NoCrashReport
Status: UNCONFIRMED → RESOLVED
Closed: 15 years ago
Resolution: --- → WORKSFORME
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