551460 - Play a sound preference (When new messages arrive) plays only static [linux]

Status: RESOLVED DUPLICATE of bug 579877

(Thunderbird :: Preferences, defect)

Description

[Kevin Quiggle]

User-Agent:       Mozilla/5.0 (X11; U; Linux x86_64; en-US; rv:1.9.1.8) Gecko/20100214 Ubuntu/9.10 (karmic) Firefox/3.5.8
Build Identifier: 20100302133342

Selecting a custom sound for message arrival, and clicking on the Play button to test the sound, plays only static.

Reproducible: Always

Steps to Reproduce:
1. Select Preferences
2. Select General
3. Select button "Use the following sound file"
4. select a wav file
5. Click on the Play button
Actual Results:  
Noise (static) plays.

Expected Results:  
Should play selected wav file,

Tested with two different wav files; both files played normally in other applications.

Comment 1

[Wayne Mery (:wsmwk)]

breaking_pitt has recent experience with these bugs.

Comment 2

[cantalou]

There are 2 bugs dealing with sound in Linux
https://bugzilla.mozilla.org/show_bug.cgi?id=543842
https://bugzilla.mozilla.org/show_bug.cgi?id=534033

BUT it was not Ubuntu, it was Fedora
A bug has been created in RedHat bug database:
https://bugzilla.redhat.com/show_bug.cgi?id=561551

Kevin, do you think that your bug is similar than bug 534033 ?
https://bugzilla.mozilla.org/show_bug.cgi?id=534033

Maybe your problem is coming from an extension.
Could you please try to start Thunderbird in SafeMode:
http://support.mozillamessaging.com/en-US/kb/Safe+Mode

If problem is not coming back in Safe Mode, please give us a list of your extensions.
Nightly Tester Tools extension may help you.
https://addons.mozilla.org/en-US/thunderbird/addon/6543
Tools => Nightly Tester Tools => Copy List of Extensions to Clipboard

If problem is coming back in Safe Mode, could you please check your error
console (Tools => Error Console) and copy & paste any message in this bug.

Comment 3

[cantalou]

There is another bug dealing with system alert:
https://bugzilla.mozilla.org/show_bug.cgi?id=535955

Comment 4

[Kevin Quiggle]

[Sorry for the delay in responding on this - I have been "off the net" in the Grand Canyon.]

I do not think this is same as bug 534033 - I am just getting "noise" (loud static sound).

I am testing with a clean install, no pre-existing profile, no extensions. Just to be sure, I tested in Safe Mode - same problem.

Error console shows this:

Failed to load XPCOM component: /home/test/Desktop/thunderbird/components/libmozgnome.so

Error: An error occurred updating the button_compact command: TypeError: this._treeElement is undefined
Source File: chrome://global/content/globalOverlay.js
Line: 86

Comment 6

[Wayne Mery (:wsmwk)]

Kevin, is your problem solved now that Bug 579877 is fixed?

Comment 7

[Kevin Quiggle]

Wayne - Just re-tested this (Miramar 3.3 alpha 1). Still not fixed.

Comment 8

[Wayne Mery (:wsmwk)]

(In reply to comment #7)
> Wayne - Just re-tested this (Miramar 3.3 alpha 1). Still not fixed.

Kevin, 
if you are still seeing the problem, please reopen the bug.
Thanks

(FWIW, bug 579877 landed 2010-07-20 23 and should be in 3.3a1)