561124 - [k] Missing excerpts for a few KB articles

Status: RESOLVED WORKSFORME

(support.mozilla.org :: Search, defect, P4)

Description

[Stephen Donner [:stephend] Not actively reading bugmail]

STR:

1. Load https://support-stage-new.mozilla.com/k/fr/search?q=Rechercher
2. Look at the excerpts

Expected Results:

There should be excerpts for the articles

Actual Results:

We're missing excerpts for:

Glossaire

Raccourcis clavier

Utilisation de Firefox

Comment 1

[James Socol [:jsocol, :james]]

These are caused by socket timeouts waiting for BuildExcerpts to return. Paul suggested we could try batching excerpt builds, instead of doing them one at a time.

I still haven't been able to reproduce this locally, though, so it's hard to tell.

Comment 2

[Stephen Donner [:stephend] Not actively reading bugmail]

I'm not sure if it's related, but see the last block of links at https://support-stage-new.mozilla.com/en-US/search?q=test&language=en-US&category=7&category=17&tags=&a=1&w=1

Comment 3

[James Socol [:jsocol, :james]]

(In reply to comment #2)
> I'm not sure if it's related, but see the last block of links at
> https://support-stage-new.mozilla.com/en-US/search?q=test&language=en-US&category=7&category=17&tags=&a=1&w=1

Looks like a new bug to me.

Comment 4

[Stephen Donner [:stephend] Not actively reading bugmail]

(In reply to comment #3)
> (In reply to comment #2)
> > I'm not sure if it's related, but see the last block of links at
> > https://support-stage-new.mozilla.com/en-US/search?q=test&language=en-US&category=7&category=17&tags=&a=1&w=1
> 
> Looks like a new bug to me.

Spun off bug 561487.

Comment 5

[Paul Craciunoiu [:paulc]]

I think this is fixed. This is truly an empty article, which we shouldn't have anyway:
https://support-stage-new.mozilla.com/en-US/kb/Upload+test

Stephen, Vishal: have you noticed any other empty excerpts since bug 561487 was fixed?

Comment 6

[Paul Craciunoiu [:paulc]]

Closing. Feel free to reopen if any other issues pop up.

Comment 7

[Stephen Donner [:stephend] Not actively reading bugmail]

I'm still seeing the original issue in comment 0; how is this fixed?  Comment 1 sounds like a bug, and comment 5 seems unrelated.

Comment 8

[Paul Craciunoiu [:paulc]]

Reopening for comment 0. I only looked at the last few comments for links. Will see why those are still empty.

Comment 9

[Paul Craciunoiu [:paulc]]

So I see no empty excerpts locally for those articles, which doesn't help. I also don't see any timeout or socket errors (which bug 561487 helped with, I think). In fact, there are no error messages at all sent from Kitsune when loading that page.

I hope the Sphinx indexes are out of date or were run before the UTF8 fix landed. If that doesn't help, I'm not sure what else to do. Couldn't find much on the internet that we haven't considered.

Filed IT bug 563093.

Comment 10

[James Socol [:jsocol, :james]]

(In reply to comment #9)
> So I see no empty excerpts locally for those articles, which doesn't help. I
> also don't see any timeout or socket errors (which bug 561487 helped with, I
> think). In fact, there are no error messages at all sent from Kitsune when
> loading that page.

We catch timeouts in BuildExcerpts as of bug 560703--bug 561487 handled the case where partial HTML in excerpts was causing formatting problems. You're extremely unlikely to see socket timeouts locally, with everything running on one machine. It might be possible to duplicate the error by setting up Sphinx on sumotools and having (y)our local installations talk to it.

Comment 11

[Paul Craciunoiu [:paulc]]

So bug 563093 was fixed and I still see empty excerpts. Might need to sit next to an IT person to figure this out.

Comment 12

[Paul Craciunoiu [:paulc]]

James found a good test case:
http://support.mozilla.com/ru/search?q=Найти

Noting this here for future reference.

Comment 13

[James Socol [:jsocol, :james]]

If we don't get to this in this release, it's not the end of the world.

Comment 14

[Paul Craciunoiu [:paulc]]

Still not reproduced locally, needs time to investigate on stage.
=> 2.2

Comment 15

[James Socol [:jsocol, :james]]

Given the new direction search is going, and that we haven't seen or heard much of this recently, I'm going to WFM this.