603350 - Firefox 4 Beta 6 causes NVIDIA GeForce GT 330M display driver 8.17.12.5896 to crash constantly

Status: RESOLVED WORKSFORME

(Core :: Graphics, defect)

Description

[SthrnDixieCwgrl]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 6.1; en-US) AppleWebKit/534.3 (KHTML, like Gecko) Chrome/6.0.472.63 Safari/534.3
Build Identifier: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:2.0b6) Gecko/20100101 Firefox/4.0b6

I have been using Firefox 4 since Beta 3 and had no real issues with it or Beta 4 or Beta 5.  When I upgraded to Beta 6 I noticed that the graphics card would constantly crash no matter what web site I was on or what I was doing on that web site.  I would always get the following message:

Display driver stopped responding and has recovered

Display driver NVIDIA Windows Kernel Mode Driver, Version 258.96 stopped
responding and has successfully recovered.


I have the most recent driver.  Why is Firefox causing this.

Reproducible: Always

Actual Results:  
I can see where the minimize restore and close buttons are and the rest of the browser is solid grey after I get the error message about the graphics card.  Then I have to close the browser and open it again.

Comment 1

[Matthias Versen [:Matti]]

>Why is Firefox causing this.
Because hardware acceleration is enabled by default now and there seems to be a bug in your used driver.

Please post the "Graphics" section from about:support

Comment 2

[SthrnDixieCwgrl]

Graphics
      
Adapter Description: NVIDIA GeForce GT 330M

Vendor ID: 10de

Device ID: 0a29

Adapter RAM: 256

Adapter Drivers: nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um

Driver Version: 8.17.12.5896

Driver Date: 7-9-2010

Direct2D Enabled: true

DirectWrite Enabled: true

It says the version is 8.17.12.5896 released 9 July 2010.  If you go to Device Manager it says I have 8.17.12.5896 and the date it has is 9 July 2010.  If you go to the NVIDIA site it says the newest version is 258.96 WHQL released on 19 July 2010.  I don't know if 258.96 represents the last 5 numbers in the version listed in Device Manager or not.

Comment 3

[Matthias Versen [:Matti]]

Please try the drivers from https://bugzilla.mozilla.org/show_bug.cgi?id=587271#c18 , they fixed the driver crashes on my 310M

Comment 4

[SthrnDixieCwgrl]

I only install stable drivers.  The only thing I will try in beta is Microsoft Office and web browsers.

Comment 5

[Matthias Versen [:Matti]]

Please try it again with the latest stable driver that NVIDIA released a few days ago.

Comment 6

[Scoobidiver (away)]

Does it crash in 4.0b7 with the latest version of NVIDIA driver?

Comment 8

[Zibi Braniecki [:zbraniecki][:gandalf]]

we received two reports on polish mozilla forum about fx crashing via Nvidia 320M/330M  (https://bugzilla.mozilla.org/show_bug.cgi?id=603350).

I'll ask testers to update their drivers.

Comment 9

[Boris Gurvich]

http://www.screencast.com/users/m0sh3g/folders/Jing/media/ce606329-da5f-4f50-8890-cba4ab1501de
http://pastie.org/1654134

The bug appears on secondary monitor only, primary works ok.
Upgrade to the latest driver version resolves the issue.

Comment 10

[Boris Gurvich]

More details: 

Installed an add-on (XMarks), and after auto-restart it started doing the same thing (with new drivers). After manual reboot, the problem went away.

Installed again an extension, and reproduceably the problem reappeared after auto-restart, and went away after manual restart.

Comment 11

[Joshua B.]

Thanks, this bug seems to have been fixed from updating the drives. Thanks for helping.

Comment 12

[Matthias Versen [:Matti]]

marking wfm, please reopen if you still crash with FF5 and the latest drivers