670036 - Quicktime Plugin: WAV files play once, then never again

Status: VERIFIED FIXED

(Core :: Plug-ins, defect)

Description

[Lance Olsen]

Attachment: screen shot of my firebug console after trying to reload wav file

User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_6_7) AppleWebKit/534.30 (KHTML, like Gecko) Chrome/12.0.742.100 Safari/534.30

Steps to reproduce:

I tried to play a wav file, for example: http://www.dailywav.com/0711/terribleWisdom.wav


Actual results:

The file plays the first time using the quicktime plugin (v 7.6.6). When I reload, there is no sound and no player. Firebug indicates that the browser has cached the file locally.


Expected results:

The browser should have played the cached version.

Comment 1

[Lance Olsen]

Just updated to 5.0.1 and this still happens. Note that the User Agent above is incorrect (thats just what I was using when I submitted the bug).

Is there anyone working on this?

Comment 2

[Lance Olsen]

Could someone help me understand why my bug report has gotten no replies? Are other people not able to reproduce it? Is this a known issue?

BTW, my actual User Agent is:
Mozilla/5.0 (Macintosh; Intel Mac OS X 10.6; rv:5.0.1) Gecko/20100101 Firefox/5.0.1

Comment 3

[Richard Newman [:rnewman]]

I just got a user report of this same issue:

---
- Log in the Forums Site and go to your User CP and then Edit Options.
- Scroll down until you find some links saying Sound1 Sound2 etc. If I click, say on Sound1, then Sound 3, they both play OK. But if I click on Sound1 again, it doesn't play. I get a small window in which the sound is played normally, and the progress bar shows the sound is being reloaded, but it is not played a second time.
---

Up-to-date Quicktime, running Firefox 7 AFAIK.

I get similar behavior when I try to reproduce in Aurora:

* First time, sound opens in a new tab and plays fine.
* Second time, I get a popup saying that Quicktime needs to install software.
* Third time, I get nothing at all. I don't get a progress bar.

Attempting to reproduce in Nightly, loading the sound file directly (http://forum.m1911.org/sounds/Sound1.wav) does *nothing at all*; Web Console shows the file is downloaded with a 200 status, but nothing plays. stdout prints:

WARNING: null plugin instance during PaintPlugin: file /Users/rnewman/moz/hg/services-central/layout/generic/nsObjectFrame.cpp, line 1752
WARNING: null plugin instance during PaintPlugin: file /Users/rnewman/moz/hg/services-central/layout/generic/nsObjectFrame.cpp, line 1752
WARNING: null plugin instance during PaintPlugin: file /Users/rnewman/moz/hg/services-central/layout/generic/nsObjectFrame.cpp, line 1752
For audio/x-wav found plugin QuickTime Plugin.plugin
WARNING: null plugin instance during PaintPlugin: file /Users/rnewman/moz/hg/services-central/layout/generic/nsObjectFrame.cpp, line 1752
WARNING: null plugin instance during PaintPlugin: file /Users/rnewman/moz/hg/services-central/layout/generic/nsObjectFrame.cpp, line 1752

I have

  QuickTime Plug-in 7.6.6

installed.

Comment 4

[Steven Michaud [:smichaud] (Retired)]

I've bumped into this bug (I think) while trying to fix bug 687610
(see bug 687610 comment	#46 and	bug 687610 comment #50).

But what I've seen doesn't match exactly what's reported here, so
Lance and Richard, please do some tests for me.

1) Does this bug also happen in 32-bit mode?

2) Does this bug still happen if you first clear the network cache?

Comment 5

[Richard Newman [:rnewman]]

User reported versions:

---
- Mac OS-X Lion 10.7.1
- Firefox 7.0.1
- QuickTime player 10.1 (501)
- QuickTime plug-in 7.7.1
---

Comment 6

[Lance Olsen]

Steven, thanks for looking into this.

I rebooted in 32-bit mode, and this still happens.

Clearing the network cache fixes this. Also doing a shift-reload will fix it.

I am currently running
Mac OS X 10.6.8
Firefox 7.0.1
QuickTime Player 10.0 (128)
QuickTime Plugin 7.6.6

Comment 7

[Steven Michaud [:smichaud] (Retired)]

> I rebooted in 32-bit mode, and this still happens.

What do you mean by this?

What I meant for you to do is the following:

1) Quit FF.
2) Right-click on your FF distro and choose Get Info.
3) Check the box labeled "Open in 32-bit mode".
4) Double-click on your FF distro to run it.
...

Comment 8

[Lance Olsen]

Ah, yes I rebooted my whole machine in 32-bit mode.

Following your instructions to start Firefox in 32-bit mode fixes this.

Comment 9

[Steven Michaud [:smichaud] (Retired)]

Thanks, Lance and Richard, for the info.

> User reported versions:
>
> ---
> - Mac OS-X Lion 10.7.1         <---
> - Firefox 7.0.1
> - QuickTime player 10.1 (501)
> - QuickTime plug-in 7.7.1
> ---

I don't expect this bug to happen on OS X 10.7.X, so I'm puzzled by this.

Comment 10

[Steven Michaud [:smichaud] (Retired)]

This bug should be fixed by my patch for bug 687610.

Here's a tryserver build made from that patch:
http://ftp.mozilla.org/pub/mozilla.org/firefox/try-builds/[e-mail]-fa3385a54298/try-macosx/fennec-10.0a1.en-US.mac.dmg

Please try it out, and let us know your results.

> I don't expect this bug to happen on OS X 10.7.X, so I'm puzzled by this.

I'm now able to reproduce this bug on OS X 10.7.X.

Comment 11

[Lance Olsen]

Steven,
I just saw this post, and your link is broken now. Can you repost it?

Lance

(In reply to Steven Michaud from comment #10)
> This bug should be fixed by my patch for bug 687610.
> 
> Here's a tryserver build made from that patch:
> http://ftp.mozilla.org/pub/mozilla.org/firefox/try-builds/[e-mail]-
> fa3385a54298/try-macosx/fennec-10.0a1.en-US.mac.dmg
> 
> Please try it out, and let us know your results.
> 
> > I don't expect this bug to happen on OS X 10.7.X, so I'm puzzled by this.
> 
> I'm now able to reproduce this bug on OS X 10.7.X.

Comment 12

[Steven Michaud [:smichaud] (Retired)]

You don't need that link.  My patch for bug 687610 is now in current mozilla-central, aurora and beta nightlies (at ftp://ftp.mozilla.org/pub/firefox/nightly/).

And this bug should now be fixed (I forgot to mark it fixed earlier).

Comment 14

[Vlad [QA]]

The issue is fixed on:
Mozilla/5.0 (Macintosh; Intel Mac OS X 10.6; rv:9.0) Gecko/20100101 Firefox/9.0 beta 4
Mozilla/5.0 (Macintosh; Intel Mac OS X 10.6; rv:10.0a2) Gecko/20111204 Firefox/10.0a2
Mozilla/5.0 (Macintosh; Intel Mac OS X 10.6; rv:11.0a1) Gecko/20111205 Firefox/11.0a1

Mozilla/5.0 (Macintosh; Intel Mac OS X 10.7; rv:9.0) Gecko/20100101 Firefox/9.0 beta 4
Mozilla/5.0 (Macintosh; Intel Mac OS X 10.7; rv:10.0a2) Gecko/20111204 Firefox/10.0a2
Mozilla/5.0 (Macintosh; Intel Mac OS X 10.7; rv:11.0a1) Gecko/20111205 Firefox/11.0a1

I have reloaded the .wav from the description for several time and it plays every time.
Considering this, setting resolution to VERIFIED FIXED.