670475 - "Clear your Sync data" doesn't clear sync data

Status: RESOLVED DUPLICATE of bug 670975

(Cloud Services :: Server: Account Portal, defect)

Description

[Mike Hommey [:glandium]]

After some trouble with sync on my desktop, I wanted to restart from scratch and used https://account.services.mozilla.com/ to try to clean up the mess. So I deactivated all my devices, logged on the sync server, chose to clean sync data, and reattached the desktop profile with the account name, password and sync key.

After that, going to about:sync-tabs was still displaying all the other devices.

Comment 1

[Philipp von Weitershausen [:philikon]]

Seems like bug 669749 is the dupe we're looking for.

Comment 2

[Toby Elliott [:telliott]]

Hmm, could have been a delete timeout. We'll probably need to log spelunk. What's your username?

Comment 3

[Mike Hommey [:glandium]]

(In reply to comment #2)
> Hmm, could have been a delete timeout. We'll probably need to log spelunk.
> What's your username?

"glandium", but I'm good now, I don't want to clear my sync data anymore.

Comment 4

[Toby Elliott [:telliott]]

Yeah, not going to touch your account, just going to spelunk the apache logs to see if we can find the response status from your request

Comment 5

[:Atoll]

We were able to identify the issue from logs and have identified bug 670975 as the root cause of your issue.  Thanks for your report!  I'm going to mark this bug as a duplicate of 670975 for tracking purposes.