Last Comment Bug 693872 - [adbe 3501065]Firefox Crash [@ F_855855466_____________________ ] (Flash and higher)
: [adbe 3501065]Firefox Crash [@ F_855855466_____________________ ] (Flash 11.0...
: crash, hang, thirdparty, topcrash-plugin, topcrash-win
Product: External Software Affecting Firefox
Classification: Components
Component: Flash (Adobe) (show other bugs)
: unspecified
: x86 Windows 7
-- critical (vote)
: ---
Assigned To: smadayag
Depends on:
  Show dependency treegraph
Reported: 2011-10-11 17:16 PDT by Marcia Knous [:marcia - use ni]
Modified: 2016-07-26 08:19 PDT (History)
14 users (show)
See Also:
Crash Signature:
QA Whiteboard:
Iteration: ---
Points: ---


Description User image Marcia Knous [:marcia - use ni] 2011-10-11 17:16:08 PDT
Seen while looking at the explosive report. Seen across all versions on Windows only. All reports I looked at so far are running

Frame 	Module 	Signature [Expand] 	Source
0 	NPSWF32.dll 	F_855855466_____________________ 	F_2002184587_____________________________________________________:2777
1 	NPSWF32.dll 	F_2113118506__________________________________________________________________ 	F2134171444_________________________________________________________________________:186
2 	NPSWF32.dll 	F_397880079__________________________ 	F_2002184587_____________________________________________________:2513
3 	NPSWF32.dll 	F1994398563___________ 	F_2002184587_____________________________________________________:1315
4 	NPSWF32.dll 	F430783468______________________ 	F_2002184587_____________________________________________________:2890
5 	NPSWF32.dll 	F380954040____________________________________ 	F_1390094103_____________________________________________________:210
6 	NPSWF32.dll 	F_1289021487_______________________________ 	F_1549700186____________________________________________:1838
7 	NPSWF32.dll 	F_1995396427_________________ 	F_1549700186____________________________________________:12887
8 	NPSWF32.dll 	F1546913566_____________________________________ 	F_1929819672___________________________________________________________________________:3822
9 	NPSWF32.dll 	F957328252________________________ 	F_1929819672___________________________________________________________________________:508
10 	user32.dll 	InternalCallWinProc 	
11 	user32.dll 	UserCallWinProcCheckWow 	
12 	user32.dll 	CallWindowProcAorW 	
13 	user32.dll 	CallWindowProcW 	
14 	xul.dll 	mozilla::plugins::PluginInstanceChild::FlashThrottleAsyncMsg::Run 	dom/plugins/ipc/PluginInstanceChild.cpp:1996
15 	xul.dll 	MessageLoop::RunTask 	ipc/chromium/src/base/
16 	xul.dll 	MessageLoop::DeferOrRunPendingTask 	ipc/chromium/src/base/
17 	xul.dll 	MessageLoop::DoDelayedWork 	
18 	xul.dll 	base::MessagePumpForUI::DoRunLoop 	ipc/chromium/src/base/
19 	xul.dll 	base::MessagePumpWin::RunWithDispatcher 	ipc/chromium/src/base/
20 	xul.dll 	base::MessagePumpWin::Run 	ipc/chromium/src/base/message_pump_win.h:78
21 	xul.dll 	MessageLoop::RunInternal 	ipc/chromium/src/base/
22 	xul.dll 	MessageLoop::RunHandler 	
23 	xul.dll 	MessageLoop::Run 	ipc/chromium/src/base/
24 	xul.dll 	XRE_InitChildProcess 	toolkit/xre/nsEmbedFunctions.cpp:516
25 	plugin-container.exe 	wmain 	toolkit/xre/nsWindowsWMain.cpp:107
26 	plugin-container.exe 	__tmainCRTStartup 	crtexe.c:594
27 	kernel32.dll 	BaseThreadInitThunk 	
28 	ntdll.dll 	__RtlUserThreadStart 	
29 	ntdll.dll 	_RtlUserThreadStart
Comment 1 User image Naoki Hirata :nhirata (please use needinfo instead of cc) 2011-10-28 17:17:56 PDT
Not sure if this will help.  There's some examples using the latest stuff in flash at these pages :
Comment 2 User image Sheila Mooney 2011-10-31 10:24:10 PDT
Sal, we are seeing this only on Flash 11. Can you have someone on your side look into this?
Comment 3 User image Marcia Knous [:marcia - use ni] 2011-10-31 10:28:10 PDT
Here is the plugin report that shows the breakdown in Firefox 7.0.1:
Comment 4 User image smadayag 2011-10-31 10:42:58 PDT
we are looking into it.  we are tracking internally in #bug=3015141...
Comment 5 User image Scoobidiver (away) 2011-11-11 09:21:47 PST
It's not #1 top Flash crasher in 8.0.
Comment 6 User image Scoobidiver (away) 2011-11-11 09:22:32 PST
Comment 7 User image smadayag 2011-12-13 14:20:04 PST
this bug was deferred out of the brannan release and reassigned to cyril, fp11.3, for further investigation and analysis...
Comment 8 User image Sheila Mooney 2011-12-13 22:18:48 PST
This signature paired with mozilla::plugins::PPluginInstanceParent::CallPBrowserStreamConstructor - bug 566062 is the #4 hang pair on FF 9.0.
Comment 9 User image Robert Kaiser 2012-03-20 10:05:56 PDT
This hang signature is very high up in early Firefox 11 data - #2 issue in yesterday's Flash data:
Comment 10 User image Robert Kaiser 2012-04-09 09:25:24 PDT
This is still around and high in Flash
Comment 11 User image Marcia Knous [:marcia - use ni] 2012-06-13 10:44:48 PDT
Over 5K crashes in the last week across all Firefox versions. Highest concentration of crashes in FF 12 and 13. 73% of crashes are in, and 11.3.300.257 version shows up now as about 5% of crashes.
Comment 12 User image smadayag 2012-09-17 15:35:20 PDT
we are seeing the signature in 11.4.  are there any reported STRs by chance?
Comment 14 User image Scoobidiver (away) 2013-01-27 05:44:17 PST
It's #9 top Flash crasher with Flash 11.6.602.155. See

Here is a recent stack trace for bp-5c07577e-a529-41b0-8511-52b7b2130127:
Frame 	Module 	Signature 	Source
0 	NPSWF32_11_6_602_155.dll 	F_855855466_____________________ 	F1160103271____________________________________________________:2829
1 	NPSWF32_11_6_602_155.dll 	F1161311034_______________________________ 	F1375334242____________________________________________________________________________________________:1486
2 	NPSWF32_11_6_602_155.dll 	F_397880079__________________________ 	F1160103271____________________________________________________:2565
3 	NPSWF32_11_6_602_155.dll 	F1994398563___________ 	F1160103271____________________________________________________:1451
4 	NPSWF32_11_6_602_155.dll 	F430783468______________________ 	F1160103271____________________________________________________:2945
5 	NPSWF32_11_6_602_155.dll 	F1469229215_________________________________________ 	F_600578477________________________________________________________:1403
6 	NPSWF32_11_6_602_155.dll 	F_1860184299______________________________ 	F_600578477________________________________________________________:609
7 	NPSWF32_11_6_602_155.dll 	F_1228567354___________________ 	F_600578477________________________________________________________:588
8 	NPSWF32_11_6_602_155.dll 	F_458799790____________________ 	F1160103271____________________________________________________:675
9 	NPSWF32_11_6_602_155.dll 	F_86711400_________________________________________________________ 	F1160103271____________________________________________________:1023
10 	NPSWF32_11_6_602_155.dll 	F_367967799___________________________________________ 	F_888760368_______________________________________________________________:406
11 	NPSWF32_11_6_602_155.dll 	F_699876258_________________________ 	F_888760368_______________________________________________________________:829
12 	NPSWF32_11_6_602_155.dll 	F1924306529_________________________ 	F2139786968________________________________________________________:198
13 	NPSWF32_11_6_602_155.dll 	F_655827159____________________________________ 	F1259580468_______________________________________________________________:311
14 	NPSWF32_11_6_602_155.dll 	F_1614844570___________________________________________________________________ 	F_2097641766____________________________________________________:1952
15 	NPSWF32_11_6_602_155.dll 	F_469756800_____________________________ 	F2139786968________________________________________________________:304
16 	NPSWF32_11_6_602_155.dll 	F1482560607_____________________________________________________________________ 	F1273921448______________________________________________________________________________________:5337
17 	NPSWF32_11_6_602_155.dll 	F869737464______________________________________________________________ 	F_1238084962_________________________________________________________:1914
18 	NPSWF32_11_6_602_155.dll 	F457761304___________________ 	F_1164684736________________________________________________________:616
19 	NPSWF32_11_6_602_155.dll 	F_1868034707____________________________________________________________________ 	F_1787082934_______________________________________________________________:69
20 	NPSWF32_11_6_602_155.dll 	F2027251393_____________________________________________________________ 	F_1238084962_________________________________________________________:2079
Comment 15 User image Robert Kaiser 2013-02-06 06:43:52 PST
If not counting hangs, this is the #2 crash on 11.6.602.161 beta after the rather generic bug 763444 signature. Sal, did Adobe find out anything about this one?
Comment 16 User image smadayag 2013-02-15 13:42:48 PST
our internal bug has gone stale.  we entered a fresh internal bug, #3501065, for review...
Comment 17 User image smadayag 2013-03-01 09:13:56 PST
marcia_  would you be able to supply us with the an actual unsymbolicated binary dump file? our dev believes he may be able to identify the true backtrace with the binary dump.
Comment 18 User image Robert Kaiser 2013-03-01 09:20:06 PST
Benjamin, re comment #17, what are our policies there? I understand you are dealing with the Flash folks around those issues like looking into minidumps.

Sal, Marcia hasn't seen this crash on her computer AFAIK, so all the minidumps we have are from users, and due to privacy reasons, we probably need to jump through some hoops there.
Comment 19 User image Benjamin Smedberg [:bsmedberg] 2013-03-01 09:26:06 PST
Adobe has executed an agreement so that a set of their engineers can come to a Mozilla office and debug minidumps directly. Talk to jeclark for details?
Comment 20 User image Robert Kaiser 2013-08-22 10:29:19 PDT
Jeromie, this is still showing up a top crash in current Flash versions (and has for a while). Are those stacks helpful to you at all, or there anything we or you can do about this one?
Comment 21 User image Jeromie Clark 2013-08-22 11:21:18 PDT
We've made a significant effort to resolve this issue, but have been unable to make meaningful progress.  I'm happy to share technical details offline, but long story short, Minidumps aren't going to help.  We examined a large number of relevant stacks, but our main takeaway was that this looks like a signature with multiple root-causes.

Without STRs or at least URLs that may show us how to invoke the problem, we're flying blind.  In order to effect a meaningful resolution, we need to get our hands on an interactive debug session.

We're engaged in some new hardening efforts that we hope may surface this and similar issues; however, we have no direct way to identify and fix the issue at this time.
Comment 22 User image Benjamin Smedberg [:bsmedberg] 2016-04-26 10:58:17 PDT
I'm closing a lot of bugs which are filed as Adobe Flash bugs which are either irrelevant, not actionable, or not serious enough to track in the Mozilla bug tracker. For the most part, Flash bugs should be filed in Adobe bugbase, and we'll only track a few highly-critical issues in the Mozilla tracker.
Comment 23 User image BMO Automation 2016-04-28 10:07:52 PDT
Version and milestone values are being reset to defaults as part of product refactoring.
Comment 24 User image hatngool 2016-07-01 01:42:24 PDT Comment hidden (spam)
Comment 25 User image phongphan1406 2016-07-01 02:00:33 PDT Comment hidden (spam)
Comment 26 User image Hoàng Lệ Thu 2016-07-01 03:08:25 PDT Comment hidden (spam)
Comment 27 User image Marcops 2016-07-26 08:19:12 PDT
Keywords: topcrash-plugin for the best i thịnk. Here are some URLs:

Note You need to log in before you can comment on or make changes to this bug.