[adbe 3501065]Firefox Crash [@ F_855855466_____________________ ] (Flash 11.0.1.152 and higher)

RESOLVED INCOMPLETE

Status

External Software Affecting Firefox
Flash (Adobe)
--
critical
RESOLVED INCOMPLETE
6 years ago
3 months ago

People

(Reporter: marcia, Assigned: smadayag)

Tracking

(5 keywords)

Firefox Tracking Flags

(Not tracked)

Details

(crash signature)

(Reporter)

Description

6 years ago
Seen while looking at the explosive report. Seen across all versions on Windows only. All reports I looked at so far are running 11.0.1.152.

https://crash-stats.mozilla.com/report/list?signature=F_855855466_____________________

https://crash-stats.mozilla.com/report/index/33ad2221-2175-40d8-bf40-815db2111010

Frame 	Module 	Signature [Expand] 	Source
0 	NPSWF32.dll 	F_855855466_____________________ 	F_2002184587_____________________________________________________:2777
1 	NPSWF32.dll 	F_2113118506__________________________________________________________________ 	F2134171444_________________________________________________________________________:186
2 	NPSWF32.dll 	F_397880079__________________________ 	F_2002184587_____________________________________________________:2513
3 	NPSWF32.dll 	F1994398563___________ 	F_2002184587_____________________________________________________:1315
4 	NPSWF32.dll 	F430783468______________________ 	F_2002184587_____________________________________________________:2890
5 	NPSWF32.dll 	F380954040____________________________________ 	F_1390094103_____________________________________________________:210
6 	NPSWF32.dll 	F_1289021487_______________________________ 	F_1549700186____________________________________________:1838
7 	NPSWF32.dll 	F_1995396427_________________ 	F_1549700186____________________________________________:12887
8 	NPSWF32.dll 	F1546913566_____________________________________ 	F_1929819672___________________________________________________________________________:3822
9 	NPSWF32.dll 	F957328252________________________ 	F_1929819672___________________________________________________________________________:508
10 	user32.dll 	InternalCallWinProc 	
11 	user32.dll 	UserCallWinProcCheckWow 	
12 	user32.dll 	CallWindowProcAorW 	
13 	user32.dll 	CallWindowProcW 	
14 	xul.dll 	mozilla::plugins::PluginInstanceChild::FlashThrottleAsyncMsg::Run 	dom/plugins/ipc/PluginInstanceChild.cpp:1996
15 	xul.dll 	MessageLoop::RunTask 	ipc/chromium/src/base/message_loop.cc:318
16 	xul.dll 	MessageLoop::DeferOrRunPendingTask 	ipc/chromium/src/base/message_loop.cc:326
17 	xul.dll 	MessageLoop::DoDelayedWork 	
18 	xul.dll 	base::MessagePumpForUI::DoRunLoop 	ipc/chromium/src/base/message_pump_win.cc:219
19 	xul.dll 	base::MessagePumpWin::RunWithDispatcher 	ipc/chromium/src/base/message_pump_win.cc:53
20 	xul.dll 	base::MessagePumpWin::Run 	ipc/chromium/src/base/message_pump_win.h:78
21 	xul.dll 	MessageLoop::RunInternal 	ipc/chromium/src/base/message_loop.cc:208
22 	xul.dll 	MessageLoop::RunHandler 	
23 	xul.dll 	MessageLoop::Run 	ipc/chromium/src/base/message_loop.cc:175
24 	xul.dll 	XRE_InitChildProcess 	toolkit/xre/nsEmbedFunctions.cpp:516
25 	plugin-container.exe 	wmain 	toolkit/xre/nsWindowsWMain.cpp:107
26 	plugin-container.exe 	__tmainCRTStartup 	crtexe.c:594
27 	kernel32.dll 	BaseThreadInitThunk 	
28 	ntdll.dll 	__RtlUserThreadStart 	
29 	ntdll.dll 	_RtlUserThreadStart
Not sure if this will help.  There's some examples using the latest stuff in flash at these pages :
http://www.adobe.com/devnet/flashplayer/stage3d.html
http://www.adobe.com/devnet/actionscript.html

Comment 2

6 years ago
Sal, we are seeing this only on Flash 11. Can you have someone on your side look into this?
(Reporter)

Comment 3

6 years ago
Here is the plugin report that shows the breakdown in Firefox 7.0.1: https://crash-analysis.mozilla.com/chofmann/20111029/top-plugin-crashes-7.0.1.html.
Crash Signature: [@ F_855855466_____________________ ] → [@ F_855855466_____________________ ] [@ hang | F_855855466_____________________ ]
(Assignee)

Comment 4

6 years ago
we are looking into it.  we are tracking internally in #bug=3015141...
Assignee: nobody → smadayag
Status: NEW → ASSIGNED
Summary: Firefox Crash [@ F_855855466_____________________ ] (Flash Version 11.0.1.152) → [adbe 3015141]Firefox Crash [@ F_855855466_____________________ ] (Flash Version 11.0.1.152)

Comment 5

6 years ago
It's not #1 top Flash crasher in 8.0.
Component: Plug-ins → Flash (Adobe)
Product: Core → Plugins
QA Contact: plugins → adobe-flash
Version: Trunk → 11.x

Comment 6

6 years ago
s/not//

Updated

6 years ago
Keywords: topcrash
(Assignee)

Comment 7

6 years ago
this bug was deferred out of the brannan release and reassigned to cyril, fp11.3, for further investigation and analysis...

Comment 8

6 years ago
This signature paired with mozilla::plugins::PPluginInstanceParent::CallPBrowserStreamConstructor - bug 566062 is the #4 hang pair on FF 9.0.

https://crash-analysis.mozilla.com/rkaiser/2011-12-12/2011-12-12.firefox.9.0.flashhangdetails.html

Updated

6 years ago
Keywords: hang

Comment 9

5 years ago
This hang signature is very high up in early Firefox 11 data - #2 issue in yesterday's Flash data: https://crash-analysis.mozilla.com/rkaiser/2012-03-19/2012-03-19.firefox.release.11.0.components.html#.flash

Comment 10

5 years ago
This is still around and high in Flash 11.2.202.228
Summary: [adbe 3015141]Firefox Crash [@ F_855855466_____________________ ] (Flash Version 11.0.1.152) → [adbe 3015141]Firefox Crash [@ F_855855466_____________________ ] (Flash 11.0.1.152 and higher)
(Reporter)

Comment 11

5 years ago
Over 5K crashes in the last week across all Firefox versions. Highest concentration of crashes in FF 12 and 13. 73% of crashes are in 11.2.202.235, and 11.3.300.257 version shows up now as about 5% of crashes.
(Assignee)

Comment 12

5 years ago
we are seeing the signature in 11.4.  are there any reported STRs by chance?
(Reporter)

Comment 13

5 years ago
Nothing in the comments, here are some URLs:

 	http://vietbao.vn/Kinh-te/Giam-doc-SJC-Cho-Lon-bi-bat/2131536428/90/
1 	http://www.youtube.com/watch?v=Gffdphqm7Nw
1 	http://www.voitureaumaroc.com/pro_menu.asp
1 	http://www.youtube.com/watch?v=ss8v_ApGYv0&feature=youtu.be&a
1 	http://www.youtube.com/watch?v=kNi2sZ-bpl4
1 	http://apps.facebook.com/dragoncity/?sp_ref_cat=flash_reload
1 	http://www.youtube.com/watch?v=G1NGE16Bt48
1 	https://apps.facebook.com/chefville/?fb_source=bookmark_apps&ref=bookmarks&count
1 	http://nk.pl/#gry-online/GoneFishing
1 	http://www.youtube.com/watch?v=g8LwibJB15M
1 	http://www.youtube.com/v/K8lNif5CPr4&fs=1&source=uds&autoplay=1
1 	http://www.youtube.com/watch?v=-F6Iy5OuwK8&feature=fvwrel
1 	http://apps.facebook.com/collapse-blast/?fb_source=search&ref=ts
1 	http://www.youtube.com/watch?v=jz5rJb14Njc&feature=related
1 	http://www.facebook.com/
1 	http://www.youtube.com/watch?v=X3v9Zh4Ncag&feature=channel&list=UL
1 	http://www.youtube.com/watch?v=9PR3kg0b1Oo&feature=related
1 	http://www.youtube.com/watch?v=P-S-cL2RzKk&feature=related
1 	http://dantri.com.vn/
1 	http://hiqueson.vn/f@rum/showthread.php/14699-Skin-yahoo-c%E1%BB%A7a-HIQUESON-nh
1 	http://vnexpress.net/gl/kinh-doanh/bat-dong-san/2012/09/cha-michael-jackson-rut-

Comment 14

5 years ago
It's #9 top Flash crasher with Flash 11.6.602.155. See https://crash-analysis.mozilla.com/rkaiser/2013-01-26/2013-01-26.firefox.flash.11-6-602-155.html

Here is a recent stack trace for bp-5c07577e-a529-41b0-8511-52b7b2130127:
Frame 	Module 	Signature 	Source
0 	NPSWF32_11_6_602_155.dll 	F_855855466_____________________ 	F1160103271____________________________________________________:2829
1 	NPSWF32_11_6_602_155.dll 	F1161311034_______________________________ 	F1375334242____________________________________________________________________________________________:1486
2 	NPSWF32_11_6_602_155.dll 	F_397880079__________________________ 	F1160103271____________________________________________________:2565
3 	NPSWF32_11_6_602_155.dll 	F1994398563___________ 	F1160103271____________________________________________________:1451
4 	NPSWF32_11_6_602_155.dll 	F430783468______________________ 	F1160103271____________________________________________________:2945
5 	NPSWF32_11_6_602_155.dll 	F1469229215_________________________________________ 	F_600578477________________________________________________________:1403
6 	NPSWF32_11_6_602_155.dll 	F_1860184299______________________________ 	F_600578477________________________________________________________:609
7 	NPSWF32_11_6_602_155.dll 	F_1228567354___________________ 	F_600578477________________________________________________________:588
8 	NPSWF32_11_6_602_155.dll 	F_458799790____________________ 	F1160103271____________________________________________________:675
9 	NPSWF32_11_6_602_155.dll 	F_86711400_________________________________________________________ 	F1160103271____________________________________________________:1023
10 	NPSWF32_11_6_602_155.dll 	F_367967799___________________________________________ 	F_888760368_______________________________________________________________:406
11 	NPSWF32_11_6_602_155.dll 	F_699876258_________________________ 	F_888760368_______________________________________________________________:829
12 	NPSWF32_11_6_602_155.dll 	F1924306529_________________________ 	F2139786968________________________________________________________:198
13 	NPSWF32_11_6_602_155.dll 	F_655827159____________________________________ 	F1259580468_______________________________________________________________:311
14 	NPSWF32_11_6_602_155.dll 	F_1614844570___________________________________________________________________ 	F_2097641766____________________________________________________:1952
15 	NPSWF32_11_6_602_155.dll 	F_469756800_____________________________ 	F2139786968________________________________________________________:304
16 	NPSWF32_11_6_602_155.dll 	F1482560607_____________________________________________________________________ 	F1273921448______________________________________________________________________________________:5337
17 	NPSWF32_11_6_602_155.dll 	F869737464______________________________________________________________ 	F_1238084962_________________________________________________________:1914
18 	NPSWF32_11_6_602_155.dll 	F457761304___________________ 	F_1164684736________________________________________________________:616
19 	NPSWF32_11_6_602_155.dll 	F_1868034707____________________________________________________________________ 	F_1787082934_______________________________________________________________:69
20 	NPSWF32_11_6_602_155.dll 	F2027251393_____________________________________________________________ 	F_1238084962_________________________________________________________:2079

Comment 15

5 years ago
If not counting hangs, this is the #2 crash on 11.6.602.161 beta after the rather generic bug 763444 signature. Sal, did Adobe find out anything about this one?
(Assignee)

Comment 16

5 years ago
our internal bug has gone stale.  we entered a fresh internal bug, #3501065, for review...
Summary: [adbe 3015141]Firefox Crash [@ F_855855466_____________________ ] (Flash 11.0.1.152 and higher) → [adbe 3501065]Firefox Crash [@ F_855855466_____________________ ] (Flash 11.0.1.152 and higher)
(Assignee)

Comment 17

5 years ago
marcia_  would you be able to supply us with the an actual unsymbolicated binary dump file? our dev believes he may be able to identify the true backtrace with the binary dump.

Comment 18

5 years ago
Benjamin, re comment #17, what are our policies there? I understand you are dealing with the Flash folks around those issues like looking into minidumps.

Sal, Marcia hasn't seen this crash on her computer AFAIK, so all the minidumps we have are from users, and due to privacy reasons, we probably need to jump through some hoops there.
Adobe has executed an agreement so that a set of their engineers can come to a Mozilla office and debug minidumps directly. Talk to jeclark for details?

Comment 20

4 years ago
Jeromie, this is still showing up a top crash in current Flash versions (and has for a while). Are those stacks helpful to you at all, or there anything we or you can do about this one?
Flags: needinfo?(jeclark)

Comment 21

4 years ago
We've made a significant effort to resolve this issue, but have been unable to make meaningful progress.  I'm happy to share technical details offline, but long story short, Minidumps aren't going to help.  We examined a large number of relevant stacks, but our main takeaway was that this looks like a signature with multiple root-causes.

Without STRs or at least URLs that may show us how to invoke the problem, we're flying blind.  In order to effect a meaningful resolution, we need to get our hands on an interactive debug session.

We're engaged in some new hardening efforts that we hope may surface this and similar issues; however, we have no direct way to identify and fix the issue at this time.
Flags: needinfo?(jeclark)

Updated

4 years ago
Keywords: topcrash → thirdparty, topcrash-win

Updated

4 years ago
Keywords: topcrash-plugin
I'm closing a lot of bugs which are filed as Adobe Flash bugs which are either irrelevant, not actionable, or not serious enough to track in the Mozilla bug tracker. For the most part, Flash bugs should be filed in Adobe bugbase, and we'll only track a few highly-critical issues in the Mozilla tracker.
Status: ASSIGNED → RESOLVED
Last Resolved: a year ago
Resolution: --- → INCOMPLETE

Comment 23

a year ago
Version and milestone values are being reset to defaults as part of product refactoring.
Version: 11.x → unspecified
Comment hidden (spam)
Comment hidden (spam)
Comment hidden (spam)
Comment hidden (spam)
Comment hidden (spam)
Comment hidden (spam)
Comment hidden (spam)
Comment hidden (spam)
Comment hidden (spam)
Comment hidden (spam)
I'm restricting comments on this old bug because of spam.
Restrict Comments: true
You need to log in before you can comment on or make changes to this bug.