Closed Bug 701178 Opened 10 years ago Closed 9 years ago

Add new descriptive/warning text to Aurora and Nightly pages

Categories

(www.mozilla.org :: Pages & Content, defect, P1)

All
Other

Tracking

(Not tracked)

RESOLVED FIXED

People

(Reporter: me, Assigned: sgarrity)

References

Details

(Whiteboard: u=user c=content p=1)

Attachments

(4 files)

We'd like to add a few paragraphs of text to the pages where folks learn about and download Aurora and Nightly, so they know what they're getting themselves into, and know about the Telemetry that we collect. It should be added to the following pages:

On <https://www.mozilla.org/en-US/firefox/aurora/>, between "Download Aurora and help shape the future of Firefox." and the download button.

On <https://nightly.mozilla.org/>, between "These builds are for testing purposes only." and the table of downloads.

On <https://www.mozilla.org/en-US/firefox/channel/>, this text should replace the two bullet points between the Aurora logo, and the download button.

The text is:

<p>$PRODUCTNAME is experimental software, where we build, test, and try out new things. Features get added and removed every day, and not all of them work. Some of them will break in new and exciting ways, causing things to go horribly wrong, and some will do things that nobody expected.</p>
<p>We release these early, experimental versions so that people can see what we're working on, try things out, and give us feedback. To make this easier, $PRODUCTNAME automatically sends useful feeback to Mozilla so that we can see what sucks or is broken, and improve. If you don't want to use this unpredictable, experimental build and give us feedback, please try out our more polished Beta, or even consider sticking with Firefox, which works <i>really well</i>.</p>
<p>Here be dragons. You have been warned.</p>
Not IT, re-assigning.

CC'ing tofumatt for nightly.mozilla.org
Assignee: server-ops → nobody
Group: infra
Component: Server Operations: Web Operations → www.mozilla.org
Product: mozilla.org → Websites
QA Contact: cshields → www-mozilla-org
Blocks: 699806
tofumatt - Are you the right person to make this change for the nightly page? 

Who is the right person to change the Aurora and channel pages?
I can make changes to Nightly, though I think that's a lot of text for what should be a really simple warning: "This is pre-release, experimental software. It's really fun, but it's also a bit unstable."

I run Nightly as my main browser -- I don't think it's unstable enough to warrant a three-paragraph warning.

Also, adding the text on top of the download links obscures them more and makes it harder for people to just get to their downloads. Nightly isn't for everyone, but it's also not linked from everywhere. Are that many users really downloading Nightly when they meant to download Firefox?
We can certainly discuss the amount of text that should be added to the page. My interest is in the addition of the text

"To make this easier, $PRODUCTNAME automatically sends useful feeback to Mozilla so that we can see what sucks or is broken, and improve."

This sentence calls out that we are going to send Telemetry data and enable Telemetry by default as described in bug 699806.
(In reply to Matthew Riley MacPherson [:tofumatt] from comment #3)
> I run Nightly as my main browser -- I don't think it's unstable enough to
> warrant a three-paragraph warning.

This warning is designed to incorporate several distinct notices about Aurora and Nightly. The text above was put together by privacy/legal because (among other things), we need to:

- provide clear, advance notice about telemetry, and obtain consent;
- indicate that new features are outside the scope of our normal privacy policy;
- warn folks that development builds may do bad things that we don't want them to.

I think that the audience for Nightly and Aurora won't be put off by this info, and won't have any difficulty finding their downloads despite it. What it does do is make sure that people know what they're getting into, especially on a security/privacy level.
I make a quick mock of the nightly download page with the text added. I don't think that it pushes the downloads too far down on the page or adds too much clutter. Unless you're really opposed to it I would suggest that we take the text that privacy and legal already spent time developing and add it to the page.
(In reply to Lawrence Mandel [:lmandel] from comment #6)

That's gorgeous, thanks for the mockup!
Still need to find an owner to make changes for the Aurora and channel pages. 

Tom - We'll have to see how this text works on those pages as they both have a different structure. Can we rework the text so that it fits better into the existing structure of those pages?

The channel page already has the following text for Aurora:
"Experience the newest innovations before they go to beta in an environment that’s not for the faint of heart
Provide feedback on features and performance to help determine what makes the final release"

The Aurora page already has the following text:
"1. Preview Features
Get a first look at the latest developer tools, security features and innovative HTML5 and other Web technologies.
2. Share Feedback
Test performance in an experimental environment, file bugs and help us determine what makes it to Beta.
3. Shape Firefox
Become part of a community of users, contributors and developers working to make the next Firefox our best yet."
Generally, I'd rather that the content remain unchanged, but if it's necessary to loose the paragraph structure to fit the page, that's fine.

If the text itself needs to change to fit in right, I'd like to make those changes. Just let me know what the structural constrains are, and I'll work out something to fit. If changes are needed, it'll probably take a few days to fine tune with everyone.

   ---

My preference would be to replace the text on the channel page.

On the Aurora page, I'd rather have this text above the download button. If this text replaced that grid below the download button, that might be quite reasonable too. However, I'm not a designer, so I defer to the qualified.
tofumatt - Ping. Any response to Tom's comment 5? Are you OK to make this change on the Nightly page?
Grace, Jaclyn - Adding you to the bug to review the suggested text additions to the Aurora and channel pages. This we can work the text that Tom outlines in the description in to these pages?
hi lawrence, 

Thanks for including us in this bug. 

Please hold in updating nightly, aurora or channel pages until we have a larger conversation about this.

changing these pages can also affect branding, SEO and growing Aurora users.

I will be sending an invite soon so we can discuss the purpose of the changes, find a way to include the privacy language without having negative effect on branding, SEO, product positioning and ultimately growing our users. 

Thanks!
Adding a bit to what Grace said, I understand the importance of adding some additional language here, but would like to find a solution that isn't so disruptive to the other goals of the pages (i.e., increasing downloads and growing the brands).

Looking forward to the discussion-
Depends on: 723129
As Grace and John identified, there are reasons not to add the proposed text to the download pages. I'm resolving this bug as WONTFIX in favour of notifying users as described in bug 725407.
Status: NEW → RESOLVED
Closed: 9 years ago
Resolution: --- → WONTFIX
Reopening. As per discussion with Alex Fowler, even prompting in product it is important to present the message about data collection to the user before they download Firefox.

Grace and John - Can we please revisit how we can add a message to the Aurora and Nightly download pages?

Alex - In comment 0 Tom proposed adding a few paragraphs of text. Can we simplify this message down to 1-2 sentences?
Status: RESOLVED → REOPENED
Resolution: WONTFIX → ---
Hi Lawrence and Alex, 

Another option: there is actually a "Privacy" text under the download button, is it possible that we add the copy in the Privacy page instead (given that we link to it under the download button)?

See Privacy Text Under Download button here: http://screencast.com/t/1QiA6j63I2e
Privacy Text links here: http://www.mozilla.org/en-US/legal/privacy/firefox.html
Alex understands the requirement and should make the call. My understanding is that the text needs to be obvious and visible on the page from where the user will download Firefox. Alex, can you confirm?
Yes, Lawrence is correct. It isn't sufficient to only include mention of this in the privacy policy. A short, clear notice must, IMO, be posted and visible on download page.
Jishnu - Alex asked me to ping you for assistance in working out the details of what text needs to be on our download pages and where it should be located on those pages in support of Telemetry enabled-by-default on Nightly and Aurora. Can you please review/comment? Feel free to ping me if you need some background.
Adding Laura Forrest as the new PMM of Firefox Desktop.  Please make sure to review with her before implementing as she is a key stakeholder.
Hi All,

Here's my proposal for short text, copying off Tom's initial proposal.

Below the title of the product (Aurora & Nightly), we could put:

"$PRODUCTNAME automatically sends feedback to Mozilla. Learn more." 

with the "learn more" hyperlinked to either the part of the privacy policy that describes Aurora and Nightly. 

The text size is important (can't be too small, don't want it too big) as is the position. However, I want to make sure this is ok with Tom, Alex, John, Grace and Laura so Lawrence suggested a meeting to talk it through.

Thanks
Jishnu
Thanks Jishnu, let me look this over and discuss the visual design options with J Slater.
Assignee: nobody → lforrest
That does get to the heart of it. That text is r+ from me.
Component: www.mozilla.org → General
Product: Websites → www.mozilla.org
(In reply to Laura Forrest from comment #22)
> Thanks Jishnu, let me look this over and discuss the visual design options
> with J Slater.

Laura - Any update?
This is fine -- sorry for the delay. 

John - passing this onto you to implement, or work with Holley on, etc. 

I'd love to review the treatment once in staging before this goes live as a "informed" stakeholder.
Assignee: lforrest → jslater
Whiteboard: u=user c=content p=1
Hi all. Happy to help here, but it's been awhile since I've been in these discussions so I want to make sure I'm clear on what to do. My assumption (correct me if I'm wrong) is that we want to add this text - "$PRODUCTNAME automatically sends feedback to Mozilla. Learn more." - to the two pages linked below.

http://www.mozilla.org/en-US/firefox/aurora/
http://nightly.mozilla.org/

Is that right? If so, the key question is whether there's been any consensus on where the link would be placed. I'm happy to make a recommendation for that, but am wondering if there are any generally agreed upon parameters I should know about.

Thanks.
John

1. The text that you listed is correct. Here's the relevant part of comment 21:

"$PRODUCTNAME automatically sends feedback to Mozilla. Learn more." 

with the "learn more" hyperlinked to either the part of the privacy policy that describes Aurora and Nightly. 

2. The text needs to be added to any page from where a user can download an Aurora or Nightly build. AFAIK, that's the following pages:
https://www.mozilla.org/en-US/firefox/aurora
https://nightly.mozilla.org
https://www.mozilla.org/en-US/firefox/channel/

3. The guidance that I had previously received is that the text should be in a conspicuous position where it is easily seen by someone who is to download an Aurora or Nightly build. For ex, the text should be near the download button as opposed to below the fold at the bottom of the page in a small font. At this point I think you should provide your input as to where the text should be located on each page so as not to hinder the other uses and design of the page. Jishnu can review your suggestion to ensure we're meeting the legal requirements.
Hey Lee. Could use your help with a fairly quick web project - per privacy guidelines, we need to add a line of copy about data reporting (see the first point in comment #27 above) to pages where Aurora & Nightly are available for download (again, details in comment #27).

The tricky part is finding a spot on the pages that is both reasonably noticeable by users, but also not so front & enter that it distracts from downloads. Can you mock up a few possibilities and share with the group by, say, next Tuesday? Would be nice to see 2-3 options for each page so we can more easily come to an agreement.

Mike Alexis, once we have the placement resolved, do you think web prod can get the updates pushed live before Thanksgiving?
Assignee: jslater → ltom
Attached image Firefox Aurora - 01
Hi all, I'm attaching some mockups of where I believe might be the best placement for our warning messages.
Attached image Firefox Beta - 01
Attached image Firefox Nightly - 01
Thanks Lee! Lawrence, wdyt?
Lee - Thanks for posting these mockups! Only Nightly and Aurora (not Beta or Release) require the new text.

Jishnu - This text looks pretty conspicuous to me. Does the text placement work from the legal perspective?
Hi Lawrence,

I'm taking a look at this. I'll get back to you.

Thanks
Jishnu
Hi All,

Let's go with this for now.

Thanks
Jishnu
If I'm understanding things correctly we only need to implement the mockups from comment #31 and comment #29, yes? Let us know what else you need from us to make that happen.
(In reply to John Slater from comment #36)
> If I'm understanding things correctly we only need to implement the mockups
> from comment #31 and comment #29, yes? Let us know what else you need from
> us to make that happen.

We need all three mockups. For comment 32, we don't need to make the statement for beta but do need to ensure that it shows when Aurora is selected.
I should have added that with the mockups in hand I think we're on to implementation and deployment. 

Mike - Do you handle both implementation and deployment?
Sounds like you don't need anything else from Lee then? (Let me know if that's wrong.)
Looks like the mockups are done. 

Mike A -- can you help get this live via the web production team? 

Lawrence -- what date should this launch?
Assignee: ltom → malexis
Component: General → Pages & Content
We're tentatively targeting Dec. 14 for the go live date for this feature. The text should be live on the download pages before Dec. 14.
Assignee: malexis → nobody
Priority: -- → P1
(In reply to Lawrence Mandel [:lmandel] from comment #41)
> We're tentatively targeting Dec. 14 for the go live date for this feature.
> The text should be live on the download pages before Dec. 14.

Thanks.

Mike A. - is this possible?
(In reply to Laura Forrest from comment #42)
> (In reply to Lawrence Mandel [:lmandel] from comment #41)
> > We're tentatively targeting Dec. 14 for the go live date for this feature.
> > The text should be live on the download pages before Dec. 14.
> 
> Thanks.
> 
> Mike A. - is this possible?

Any progress? Can this change be deployed by Friday?
Assignee: nobody → steven
Pull request for nightly.mozilla.org is ready for review here: https://github.com/mozilla/nocturnal/pull/9

The changes for the other two pages are coming soon.
After reading through all of the comments (which I should have done first), I have a question:

> "$PRODUCTNAME automatically sends feedback to Mozilla. Learn more." 

Where, exactly, does the "Learn more" link point?
(In reply to Steven Garrity from comment #45)
> After reading through all of the comments (which I should have done first),
> I have a question:
> 
> > "$PRODUCTNAME automatically sends feedback to Mozilla. Learn more." 
> 
> Where, exactly, does the "Learn more" link point?

I believe http://www.mozilla.org/en-US/legal/privacy/firefox.html

Lawrence: can you confirm?
(In reply to Laura Forrest from comment #46)
> (In reply to Steven Garrity from comment #45)
> > After reading through all of the comments (which I should have done first),
> > I have a question:
> > 
> > > "$PRODUCTNAME automatically sends feedback to Mozilla. Learn more." 
> > 
> > Where, exactly, does the "Learn more" link point?
> 
> I believe http://www.mozilla.org/en-US/legal/privacy/firefox.html
> 
> Lawrence: can you confirm?

That's correct but please drop the locale from the URL as in

http://www.mozilla.org/legal/privacy/firefox.html
/firefox/beta/ and /firefox/aurora/ are updated in r111542 and r111544 in trunk. Merged to /tags/stage in r111546. Preview here:

https://www-dev.allizom.org/en-US/firefox/aurora/
https://www-dev.allizom.org/en-US/firefox/beta/
Proper pull request for nightly.mozilla.org is now ready: https://github.com/mozilla/nocturnal/pull/10

Just the /firefox/channel page to go.
Pull request for the /firefox/channel page here: https://github.com/mozilla/bedrock/pull/530
(In reply to Steven Garrity from comment #48)
> /firefox/beta/ and /firefox/aurora/ are updated in r111542 and r111544 in
> trunk. Merged to /tags/stage in r111546. Preview here:
> 
> https://www-dev.allizom.org/en-US/firefox/aurora/
> https://www-dev.allizom.org/en-US/firefox/beta/

This change is only required for Nightly and Aurora. The text does not need to be added to the Beta or Release pages.
(In reply to Lawrence Mandel [:lmandel] from comment #52)
> This change is only required for Nightly and Aurora. The text does not need
> to be added to the Beta or Release pages.

Reverted the change to the Beta section of /firefox/channel in the pull request, and updated /firefox/beta in trunk in r111547 and merged to stage in r111548.

To recap, for PHP/SVN, these two revisions need to go from stage to production: r111546 and r111548.
Commits pushed to master at https://github.com/mozilla/bedrock

https://github.com/mozilla/bedrock/commit/cda5fbfa0414b8fd1601b07563a96252131c893b
Add Aurora warning to /firefox/channel page
(Bug 701178)

https://github.com/mozilla/bedrock/commit/b502709099d4cb45f09edcd27a32e1de44cf0789
Merge pull request #530 from mozilla/bug-701178-nightly-warning

Bug 701178  Add Aurora/Beta warning to /firefox/channel page
Depends on: 820945
Merged to production in r111554.
The Aurora page is now updated in production: http://www.mozilla.org/en-US/firefox/aurora/
The /firefox/channel page will be updated in product with the next bedrock push.
Bug 820945 has been filed for the nightly.mozilla.org production push.
The https://nightly.mozilla.org/ page is now updated in production (thanks cturra).

Now only the /firefox/channel remains to be updated and it will get updated with the next bedrock push.
https://www.mozilla.org/en-US/firefox/channel/#aurora is updated in production.
Status: REOPENED → RESOLVED
Closed: 9 years ago9 years ago
Resolution: --- → FIXED
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