70585 - The Talkback ID# doesn't copy into clipboard (linux only)

Status: RESOLVED WONTFIX

(Core Graveyard :: Talkback Client, defect)

Description

[Matthias Versen [:Matti]]

build 2001022311 / win2k

Currently you can´t copy the Talkback ID to your clipboard.
This would be nice for bug reports if the user can copy the # to the clipboard.

Comment 1

[David Hallowell]

I assume this will have to be a wontfix as talkback is third party software so
there's nothing mozilla.org can do apart from ask Netscape (who appear to be the
ones with the talkback licence) to pass this suggestion on to fullcircle or
whoever make talkback and hope that they implement it.

Comment 2

[chris hofmann]

you are correct sir.   the id really doesn't help track the problems.
any unique string place in the user e-mail address is really the fastest
way to help us search for a box or particular set of blackboxes.

just type something into the e-mail address or user comment field
and put that same string in the bug report and someone will be able
to pick your report out of the database...

Comment 3

[Matthias Versen [:Matti]]

verified wontfix

Comment 4

[Ashley Bischoff (blog at handcoding.com)]

*** Bug 101716 has been marked as a duplicate of this bug. ***

Comment 5

[Matthias Versen [:Matti]]

*** Bug 115231 has been marked as a duplicate of this bug. ***

Comment 6

[Jerome Lacoste]

Just a comment: on comment #2, Chris says: "just type something into the e-mail
address or user comment field and put that same string in the bug report and
someone will be able to pick your report out of the database.."

Pasting this information would be nice, for example in order to reuse the info
as  a summary for the bug report.

Too bad it's a close product, I would provide the patch myself. 

Comment 7

[Boris Zbarsky [:bzbarsky]]

*** Bug 128463 has been marked as a duplicate of this bug. ***

Comment 8

[Gilles Durys]

*** Bug 139696 has been marked as a duplicate of this bug. ***

Comment 9

[R.K.Aa.]

*** Bug 149984 has been marked as a duplicate of this bug. ***

Comment 10

[Matthias Versen [:Matti]]

*** Bug 158200 has been marked as a duplicate of this bug. ***

Comment 11

[Dimitrios]

*** Bug 157380 has been marked as a duplicate of this bug. ***

Comment 12

[Matthias Versen [:Matti]]

*** Bug 165927 has been marked as a duplicate of this bug. ***

Comment 13

[Mats Palmgren (inactive)]

Could you please forward this request to the guys that make Talkback?

Since the ID is what is usually asked for when people report crashers it would be
nice to be able to copy it (I'm always afraid I will get that number wrong).

Re: comment 2: The average user does have the background knowledge to know that
any unique string will do. They just type in what's asked for in the fields
(or nothing at all). The Talkback ID is automatic (and probably guaranteed
to be unique) so this is what we should use.

Comment 14

[Ray Trent]

Attachment: Source for very simple Talkback DB parser.

I've attached the source for a very simplistic program that will parse
talkback's "master.ini" file to find the current location of its info.db file
(contains the data shown in the talkback window). It then opens that file and
dumps out all the stored talkback IDs and their summaries to stdout. 

From here, of course, they can be put in a file, or cut and paste directly from
the shell, or whatever you want. 

N.B.: this source contains Windows-specific code (just the use of "\" as a path
separator as far as I know). I don't know if there even *exists* a talkback for
non-Windows platforms, but if so, this would need to be modified to figure out
the path correctly.

Needs to be run from the directory containing Talkback.exe (Mozilla\components)
directory. Yes, I could probably have figured this out if I was willing to add
more Windows specific code to read the registry (and if I cared :-). 

No guarantees that it will work 100% of the time. I'm using the observed fact
that all the talkback IDs start with "TB" and are preceded in the DB by a 0x01.
Seems to work for me for now. 

If there's interest, I will attach the Windows command-line exe file.

Comment 15

[R.K.Aa.]

*** Bug 239973 has been marked as a duplicate of this bug. ***

Comment 16

[David Costanzo]

The Talkback that comes with Firefox 0.9 for Windows allows you to copy 
incident IDs to the clipboard.

Comment 17

[Simon Montagu :smontagu]

There's no point in this being assigned to me: I have no access to Talkback
source code. It WORKSFORME on current Windows versions of TB, as comment 16 says.

Comment 18

[Gabriel Chadwick]

This bugs works for me to.

Comment 19

[Wayne Mery (:wsmwk)]

WFM

Comment 20

[Matthias Versen [:Matti]]

v

Comment 21

[David Costanzo]

This does NOT work on Linux as of Mozilla 1.8 B1.

Comment 22

[Matthias Versen [:Matti]]

ok, this works on win32 but not linux - reopening

Comment 23

[Daniel C]

Mozilla/5.0 (X11; U; Linux i686; en-US; rv:1.8b4) Gecko/20050731 Firefox/1.0+

Status: UNCONFIRMED -> NEW

Indeed, you cannot copy anything from QFA on Linux. In fact, the entire QFA
front-end on Linux is awful, but that's another matter.

Should have Keywords: pp

Comment 24

[Wayne Mery (:wsmwk)]

linux only - doesn't have copy button or function
See also bug 216827
(assign to default owner)

Comment 25

[Gabriel Chadwick]

Since we are using breakpad now should this be wontfix ?

Comment 26

[Matthias Versen [:Matti]]

Yes, the future is breakpad, marking wontfix